Sports Direct reviews

Worst company I ever seen. No refund?! Is that a joke? Are we living in another country? Cause as long as I know all big brands have refund.
We accepted your policy and got a gift card instead. Used gift card and our …

ABSOLUTELY NO REFUNDS OR RETURNS. employees will make you feel insane. They will not refund or accept refunds. They will threaten and insult you, and will refuse you. There’s a black manager with glasses, the one with bad BO. He’s really rude as well. Buy whatever you need online, or go to a different branch. This one’s really bad!

The young ladies in this store are full of attitude and bad manners! I made a simple request for assistance and the girl informed me that she did not work for Sportsdirect and that I should instead ask the company for help. She was clearly …

Management rude, obstructive, patronising and unhelpful after charging me twice and then refusing to refund me so had to go via credit card company. Shout out to Phil, the only guy in there that actually is sensible and helpful but when I …

Very disappointed and let down by the management at the Brent Cross branch. There are inconsiderate and incompetent managers who run the store which is evident that they clearly do not want to be there and is confident and promotes …

Not impressed at all with the management at the Brent Cross branch. Rude, degrading and disrespectful managers managing the store. Bryan and Sammy are an absolute disgrace to the company and should not be representatives for the company. …

Terrible!!! Incredible!!!
We (4 of us) came to Game store in Sports Direct Brent Cross at 17:30 and found the game called “the last of us, part 2” at 8.99. We took it to the counter to …

Fatima was the best! She was thorough, patient, and took the time to explain the specifics of the Trainers i needed (as i have problems with my feet) I left the store a happy customer after finding the perfect fit for my feet! Thanks Fatima!

The staff were forced not to serve us by the manager. The manager was very angry and shouting without any reason i was asking him why are you doing this and he did not have any answers he kept saying i do not want to seeve people like you. …

There should be an option for choosing no stars. Absolutely appalling service provided from manager Sammy. Very rude, arrogant, argumentative as well as extremely violent and aggressive. …

Online returns cost £4.99. You can’t return online orders in-store… Now I know why people don’t shop with sports direct. I knew I should have shopped at ASOS instead.

I entered the store a few days ago and was on men’s footwear and saw a worker that was treating his co workers terribly, so I went ahead and intervened, and asked for his name which was Nishal. …

Went to the woodgreen branch. Spotted a defect ( likely someone been trying it several time and damaged it). Asked the staff to fetch me another pair after showing him the defect. The guy walk inside a room and literally 2 second after walk back to tell me it’s the last pair.. Really! The are not helpful at all.

Spent 15 minutes waiting for someone to come and speak to us to get some shoes from the back. Asked one staff member and they said they would get someone, saw then through the glass and they were just on their phone. Just seemed like no one cared about customer service there.

Pros:
Good prices.
Cons: …

Don’t waste your time. Second time in this store and regretted both times. But after the last experience I will never ever put a foot in a sport direct store in the hole England. Very rude staff and slow. And very bad approach when is …

Return policy: no cash back, only credit to shop. The guys are unprofessional, impolite and slow.
Manager is rude … 👍👍 …

The first and the last visit for them

I have never seen a company and a big company like Sports Direct can act like …

It’s a messy store
Bad service
Staff are rude …

Not allow a refund to cash!!! I would like to rate 0 star if I can. Brought a pair of shoe worth over 100 pounds in store days ago and try to refund today, and the sale insisted that it can only be refund as voucher or exchange if you buy …

Bought some Sketchers mid week from here the girl that helped me was lovely, patient and knowledgeable. I don’t know what her name was. After coming home, changed my mind and went back on a Saturday afternoon to try and get them …

The most useless workers. Took 40 mins just to be served. Man gave me the displayed shoes and ran away. Took another 20 mins to find someone else to serve me, who was rude. Then finally make it to the tills to be told it’s cash only. Biggest waste of time and not returning. Sort it out management

Excellent range of products at good prices and generally good quality. Awarding 2 stars due to very poor customer service, lack of product knowledge among staff and unhelpful and unwillingness to adhere to policy with returns. Beware!

I had bout a pair of nike shoes which turned out to be defective and hurt my foot. Took them back to the store just to be told by the manager that he didnt think there is anything wrong with them even without checking them out. Looks like …

The manager useless and very very rude & unprofessional. I was on the counter paying I told him please I need this scotter on the shelf to my little girl,he told me pay now then you have to go and wait again in the queue. The worst & …

I purchased pair of shoes in store and try to return in two days in the store the manager said to me we can only give you credit voucher I didn’t used the shoes I said to him why not my money back and he say this is our policy they made …

Worst place to go shopping. Been there this evening and the manager told me, and I quote “ you don’t have to come and do your shopping here”. I wanted to buy a pair of sliders. There was no price on them and he told me I cannot purchase …

While trying on shoes some lady in the sports direct uniform was staring at us the whole time and then when we had picked out our shoes she told us to pay upstairs despite us needing to go downstairs to look for shorts. Next time I will be …

Not a great experience to tell you the truth I was with two other people. We went to the skates department and was followed by staff which was acting like he was doing something but watching us like hawks. Decided to purchase an item which …

Sports Direct in Brent Cross is a larger store, they have a much greater range and variety of clothes sports equipment travel accessories including suit cases and a vast range of big brand trainers, compared to some of their other branches. …

Very unorganised, unhelpful store with staff who have no knowledge of what’s available. No one could figure out where or if they had laces. Went to Schuh and got them in seconds.
Don’t bother going this store.

Part of a national retail chain selling affordable sportswear/clothing and various other sports/outdoor products. Large stock always held. All major brands available. Large selection of trainers. Separate sections for men, women and …

I’m glad after reading comments regarding this staples corner branch Exactly what I’ve experienced from visiting this store with my family and 2 kids . The manager well he says he is the manager , he follows and watches you in the store as …

Realised I had accidentally bought the wrong size shorts, came back next day and the cute cashier processed the return and was very helpful. …

Just went in to buy some work shoes and had my first genuinely atrocious customer service experience. I felt belittled and bullied. After asking if she could price check the shoes as they were on sale she told me to “stand back please”, I …

I have been to three Sports Direct shops and none of them had the sizes of the shoes that I wanted. Even after one week, after they told me they would have received the delivery, there was no size for me, a normal 10. Yesterday I asked one …

This place used to be very well organised and well managed years ago. Unfortunately the tables have turned! Some areas are well stocked but some areas had very little stock, almost like the store had been robbed! So many items were on the floor and no one was doing anything about them. This place needs new management.

This store in Brent Cross South now has the game store inside. For a small space, this concession sure has a lot of cool stock. Pops of different sizes, pokemon kits and of course various games. A few pre owned phones and games consoles too. Nice friendly staff.

Horrendous experience today when trying to return shoes that disintegrated after my third time of wear. Of course I did not have my receipt as could not have ever imagined this to happen. But not even my bank transaction was valid as proof …

Please put at least one full length mirror in the women’s shoe section on the third floor! A tiny sliver of floor level mirror is useless and pointless. A solution offered, to walk down to the first floor to look at shoes in the full length …

Worst shopping experience in my life! Wanted to return s.th lady at the till told me there is no refund just exchange or credit for s.th else! Was shocked even Tescos do refund! Offered me to talk to manager appreciate it till met the …

Pathetic Service!!! the only helpful staff was the guy in the ladies shoes department, all other staff are outright rude and seems they don’t want to work there! I was sent from one floor to the other to look for one thing I was looking …

Awful returns policy. Also, none of the Sports Direct shops answer their phones. They’re probably told not to answer calls as to not to have to deal with unhappy customers. You just earned yourselves my first one star eating. Not that it …

Should have a different name; Sports Directum. Ask for e specific trainer size, I got the box but I realized one of the trainer was the one from display. No tnx mate, this is used and abused. I know you guys make money out of this but image …

This has got to be the worst place ever! Don’t waste your time going there and looking for help with what you need. The staff does not care at all and were not helpful. Had to look for someone to help us out in the whole store and when …

A rather large store on 3 levels.
Finding staff can prove tricky as the shop floor is simply awash with products on display. …

My son went today to exchange a football shoes but they did not and they are not honoring the 28 days refund /exchange that they are claiming they will do. …

Anyone who has given a bad review i can guarantee was actually the person who was rude to staff. Dont expect to get a good customer serviserif your abusing the stafb, to be honest been to this store many times all good times. But everytime …

Awful staff!!!!
Me and my husband went to buy a gift, so we were unsure what to buy so we needed time to think. One of the staff were standing behind us al the time and keept …

Pretty much has everything you need for sports apart from an actual mirror to see what you’re buying looks like??? I was trying on a jacket on their 3rd floor, to my amazement there was a single mirror to see what it looked like on??? When …

Very helpful staff, polite and patient with my enquiries.

Bought trainers for my child, very reasonably priced. …

We went shopping there on Saturday 4th nov 2017 morning around 11.30, as customers we were choosing different sports wear, a very rude member of staff who seemed in a senior role kept walking around and at the same time talking very loudly …

Horrendous customer service. More staff in the shop than customers (less than 5 in total) and yet nobody to help you. When after 25 minutes of wait and being told 4 times that somebody is coming I asked for the manager he did not come. …

I couldn’t find the shop at the location on Google maps. Spent 1hr searching. I also tried calling a number of times , nobody picked up. I don’t think this outlet even exist.

Worst place ever, worst customer service ever, staff are rude, security is bad and they slammed the door in front of NHS workers faces when people were calmly trying to explain their frustrations. They closed the door on NHS staff that …

Staff are fantastic good personality from all that work there.I buy all my gear from there at Brent cross/Barnet as I live very close to there store. good prices for good quality gear. Thanks to everyone

Weird managers. Had one manager follow me around like I wasn’t going to buy anything or steal, don’t know what’s wrong with him, heard his name is Brian. A very weird chap, he is. …

Horrible service and the staff don’t know what they’re doing, I bought 4 items at sports direct 2 of the items were on offer and I realized after paying for the items that I didn’t get the discount I went back I told the cashier and she had …

Good place but doesn’t actually close at 7pm on a sunday as advertised. Doors close around 18:50 on a sunday. Slightly deceiving to be honest. Doors should shut at 7pm sharp not 10-15mins before it says it will close.
Waste of a journey due to shop dishonesty

Loved it got some great clothes but don’t always have the size you need

I don’t know why there are so many bad reviews for this store! I found the staff very helpful and polite. One member of the staff asked me if he could help, the best thing is I bought some martial arts equipment at half the price as anywhere else. I think it is a good store.

The manager was rude , he said “ my name is Sammy!.” He said lie in front of me ! All the products are fake!. Don’t waste your money for fake products. They charge you for original but they provide fake ones!. It seems they don’t know anything about customer service. I will contact head office. A manager shouldn’t be like that ! .

My one stop shoe store for me and my kids. Really like the one and one service I get there. It can be really busy but staff try there best to assist.

Good store, big enough and nice range of products. Some of the staff are however extremely rude, including managers, they make you feel like they are making you a huge favour by letting you come in and shop there!

There is never someone from the staff to help you out with something. There is never ever someone on the last floor, where the women shoes are. I always need to go search for someone to help me and after i finally find someone who is doing …

It’s a good store! Probably got most things required for sport and leisure and good, efficient staff.

Had a lovely experience here after having two trips to Wembley branch which is was so horrible. The staff at the till and the staff at the ladies trainers dept and others were very helpful keep up the good work!

One staff did ask my son to put back the shoe he took from the shelf. He watched us like we want to steal something. This happened on the first floor. Bad experience. Creepy guy.

No staff wearing masks. Can’t try on clothes due to covid, yet can return. Pointless restriction if your staff don’t wear masks. …

Great customer service, but this time Seema dur to covid they are running with limited stocks as the products haven’t moved for last few months… But generally the staff is good.

THE WORST CUSTOMER SERVICE I’VE EVER SEEN ANY WHERE.

15 minutes before closing time all the staff started shouting at each other to …

Supervisor in this store female sooo rude miserable and Not At All Customer Friendly !!! Talks to you with her back turned to you!!!!!!!
Cant print Football T shirts in store apprently only 1 a DAY lolll Half the …

So yesterday I was at sport direct Brent Cross I lost my stuff that I brought from next and I me and my father went and told the all the staff and manger didn’t even care and we asked the manger if we he can check the camrea he said no …

Cheap prices and decent range, nothing much else positive to say. Appalling staff who seem outraged if you ask for help or interrupt them sneaking around using their phones on the shop floor, almost funny because it’s so tragic lol.

VERY POOR MANAGEMENT, ALL THE STAFF TREAT EVERY CUSTOMERS SO BAD.

They are very impatient and rude and make you feel bad buying. …

Three floors. A lot of goods and work only three fitting room on first floor. Staff is amazing.

Very good to be fair, but sometimes they font have items in stock but anything in mind pop in a browse left right and centre and behind items

I am extremely disappointed at the behaviour and attitude of staff, especially the manager Sammy, he is racist and has no sense of management, I’m not sure how he became a manager, he is the most disrespectful manager I’ve seen, told me to leave the shop hahahaha, deserves to get sued!

This store has very bad service. The manager will make up lies to not refund or exchange. Staff are not able to give names??? We are living in the 21st century and this store operates with such bas service and attitude.

Absolute chaos with not enough staff. The staff that are there are rude and lack customer service skills