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Write a ReviewMy family and I want to thank the staff and especially Tom for helping us get what we think is an amazing car (The XC60). The whole process was flawless and did not feel pressured. It was a wonderful day out with my wife and kids (who would …
Took my boss car for service…took them 3 hours to do simple service….but their waiting room and coffee service was lovely. I didn’t mind it as i was working with their free WiFi reasonable connection anyway.
We had outstanding service from your Sales Consultant Sue over recent weeks.
The quality of our engagement was first class and the help and advice gave us confidence and trust across all the areas we needed to be briefed on the models of …
I bought a new Volvo XC60 this year from Volvo Guildford and I am very disappointed by the post sales and support service. I have had issues with my hybrid battery which are not resolved, my charge point installation that I bought with the …
From my initial enquiry to the point I drove my used V40 away from the dealership, the service was excellent.
Tom, who I dealt with, went to great lengths to locate the car I was looking for …
Very good service from the sales team at Volvo, Guildford especially Tony, he was fantastic throughout, very welcoming, good humoured and informative, he kept me up to date throughout the process. Very happy with my experience and the car is excellent (XC40)
We didn’t ultimately end up buying a Volvo, however Sue Pearson at Squire Furneaux could not have been nicer and more helpful with our search. Patient and very knowledgeable, we’d recommend her to anyone during their buying experience at the Pirbright showroom.
I’d just like to thank Jonathan for his professionalism and can do attitude when I was directed to the dealership by Volvo assist. Whilst the issue couldn’t be dealt with immediately, Jonathan went out of his way to be helpful and be of assistance.
Very poor experience with the service and MOT I booked on the phone with them. I turned up before 8:30 to be told that I was not in “the system” but that they could accommodate me on the day. I never heard anything from them until I call to …
Really nice experience. Even when I explained I would be buying through a company car scheme the knowledge, enthusiasm and advice kept coming. Thank you so much.
Excellent service from Ian and have consistently received courteous and helpful service from service over the past 3 years of Volvo ownership.
I am waiting at Volvo Saumur in France as I am writing this on our holiday trip. The french Volvo people found the big black air inlet pipe was damaged, which it was replaced by the volvo Guildford in UK 2.5 months ago, while they were …
Always very professional to deal with. Spoke to Jonathan who handled the case very well.
What a great buying experience! Got an awesome car, in wonderful condition at an amazing price.
Cameron and the team did a wonderful job looking after us, dealing with any …
Had a great experience from the team at Squire Furneaux in Guildford. Cameron Stone was friendly, efficient, thorough and best of all, followed up on everything he said and din’t drown me in any big sales pitch. …
Very poor – a service was booked through the Volvo service centre which they failed to pass on to the garage. So here I am being told there is no record of any booking. Very stressful trying to tell the staff a booking was made & them …
Super friendly and helpful dealer, showed me the car I was interested in and took me on a test drive with zero push to buy. Impressive knowledge too, highly recommend.
Terrible, terrible customer service. Do yourself a favour and choose an alternative Volvo Dealer. …
Fantastic service – no idea what all the negative reviews are about. I used to get my car serviced at Doves in Croydon but when they closed down I decided to come here. Service and MOT booked in for 8am, advised it would be back between …
I wish we’d had the chance to get as far as a salesman, so that I could give a fuller account of the service. However, while comparing two car models this week as part of a company car purchase, we were told: …
Updated
November 2021
I’ve used Squire Furneaux for company vehicles between 2011 and 2019, there was …
Excellent customer service. Mats were missing in car and squires paid for a complete new set. Would definitely recommend this dealership if you’re looking for a Volvo. Cameron and Max helped me a lot and I felt like I received great service at all stages.
Just got my new car from the dealer here and I couldn’t be happier. Not only is it a dream to drive but the service had been impeccable. Sue has been great throughout the buying process and kept me informed about my car and Max was brilliant in going through the features of the car with me. I don’t think he missed anything out!
Another disappointing Volvo experience taking my car in for a full service.
If I had gone to Kwik Fit and received this service I wouldn’t have minded, but for £535 (over double what I’d have paid there) the stress, hassle and level of …
My car was booked in for Friday 3 Sep 0830hrs. I was told at 1530hrs that day it was not done, due to too many vehicles booked in for that day. The MOT was done on Sat 4 Sep and ready to be picked up at 1030hrs. Upon collection, I received …
Friendly staff, cozy atmosphere, not all models inside.
Byron was a pleasure to deal with when we bought our nearly new XC40 recharge. No pushy sales talk, lots of help about assessing how this car would work with a young family, making the whole experience run incredibly smoothly from test …
We visited recently the Volvo dealership and met with Cameron who introduced us to the amazing XC40, Cameron was amazing in explaining all the options he was very knowledgeable, welcoming and understanding of our needs. He is an excellent salesman, highly recommended service!
A HUGE thanks to Cameron Stone and the team, I am really happy with my recent purchase and the sales (and post-sales) fully met my expectations. …
Excellent service from Sharon and Andy when my car displayed an urgent light on the motorway. My car limped along to the garage and they fitted it in straight away to locate the problem and provided me with a courtesy car to get us to …
Disappointed with Service department. Two visits, 3 weeks and £3,000 of nugatory expense (beware falling for the ‘it’s an advisory but we need to eliminate it as a source’) to sort a knocking noise which should have been fairly straight …
Had a excellent experience purchasing our first Volvo from here. We had the pleasure of dealing with Ian Hunt and Max Spooner, who were amazing from start to finish. Ever so helpful and nothing was too much! Would definitely recommend to anyone. Thank you!
It is amazing that you get more courtesy buying £2 item from tesco than buying brand new volvo from Pirbright/Guildford. It is amazing the contrast between the follow up calls you get to make you buy and then no matter you chase them up …
Excellent service from the service department for the second time. Phone is always answered right away and they are very responsive to emails. Got my replacement key sorted and programmed to my car with no hassle. Would definitely go back again.
Catalogue of errors and poor customer service during a basic service.
– Received a call 3 hours after car had been signed in during morning to see if …
I decided to give two stars on the basis that they got my 5 year old XC90 working but the service was pretty disappointing. The car immobilised itself whilst sitting on my drive! Volvo Assist were excellent and eventually got my car to …
Extremely poor customer sevice after you have bought a car. I bought a new XC90 and my car is up for recall due to a failing part and it’s burning oil through the exhaust and some times just stop but told will take 6months to fix. Stay away from this dealer
Greeted by an abrupt receptionist who promptly informs you that you are not allowed to look in the car you are considering purchasing unless you have a prior appointment, which isn’t apparent on their website. No one available to help, but …
Nothing wrong with the experience or the staff, friendly and helpful. Failed however to provide a valuation on my car despite promising to do so and never followed up my visit – poor.
I have just bought a 2019 V40 from Squire Furneaux Guildford, and am impressed by the speed and efficiency demonstrated by the dealership and, more especially, by Byron Stewart-Jackson who guided me through the purchase. Throughout Byron …
Purchased a used V40, Cameron Stone was excellent throughout the whole process, car was immaculate and the handover was exactly what you would want. Thanks to Max as well for explaining the tech on the car. Highly recommended!
Initially fast call back on interest on a car online but then I needed to keep calling them for information when I was told to expect call backs etc. Eventually was told by someone well we are very busy, you could maybe see a sales person …
A very happy customer. Very helpful and friendly customer services. Happy with my annual car service and I paid a reasonable price, . The car runs like a bullet. I took a loan car and forgot my sat nav travel case inside it. They happily …
No interest in the customer! I booked an 11am test drive of an XC90. I called in the morning to confirm (despite no one emailing me as they undertook to do on the telephone originally). Turned up at the dealership to find that the …
A very big well done to all the staff here. Last week I went car buying. I made the big mistake of going to Leatherhead Volvo. As I was ignored I came back home via Guildford. What a total difference, only a few miles down the road and …
My wife has just picked up our second Volvo V40 from this dealership and we couldn’t be happier with the service we received from Byron Jackson he is truly a credit to Volvo. My wife visited many brands looking for a suitable vehicle and …
DO NOT GO THERE!!!
Some time ago, been once with faulty high pressure fuel pump, they took it, …
Excellent Reception.Acheived what we had set out to do in terms of choosing the colour before ordering a new car.
I’ve never had a great experience with Volvo at Guildford. Two weeks ago I had a service due to an error coming up on my dash saying too much oil is entering my engine. Today I had an engine light on and the Volvo staff said it’s some …
I visited Volvo in Guildford and was more than impressed with the service I received from the sales team. After visiting other dealers who gave me very little attention it was refreshing to meet a sales person with passion for what they were selling and focus on what my needs were as the customer
Completely unethical salesmanship. When we went to book our car, we were told we could take more time to decide and come back and book later but still get the car in November. When we went back today, they increased the booking amount, plus …
Very happy with the service from Matt, when we had an issue with our vehicle. Great attitude and sorted at pace to a high standard, thank you.
I have dealt with Squire Furneaux these last ten years or so. During that period, they have provided a superb service;I have never had reason to complain. They collect my Volvo V70 Estate and return it to me when the service has been …
An excellent company. Sales advisor Byron is extremely helpful and having just bought my third car from Byron, the experience was nothing short of premium. Well done Squire Furneaux and Byron.
Easy to find right on the main road. Just keep driving after the Tomtom stops or just keep a watch from 800 yards before reaching
Two members of staff sitting at computers in the showroom and no customers when I visited on a Sunday afternoon. I received a half-hearted acknowledgement from one member of staff when i said ‘hello’ . Five minutes later I left without …
Didn’t want to entertain us without an appointment until I insisted to see a sales agent.Poor management policy.
Only rescued by a pleasant lady sales person who entertained us.
Poor service from an O M dealership.
Terrible service. – We went in wanting to look at the XC60 and XC40. We are serious buyers, – wishing to replace our Tiguan. We made a special trip to Pirbright to see these cars. Nobody was interested in serving us. Even if they were short …
I have had several dealings with Squire Furneaux Guildford, from replacing car plates, to small car accessory issues, as well as major recall repairs for our recently purchased XC90. …
Terrible service. I visited with my family on Sunday, looking to buy a used XC60. The receptionist admitted she knew nothing about cars, so she went and asked the sales guy, who didn’t leave his desk, but gestured to the far side of the …
Good experience zkthough test drive was short and didn’t cover all types of road, but when you are thinking of changing your car, second biggest purchase after a house, then told minimum wait of 9 months, it makes the whole exercise pointless and a complete waste of time
Poor customer service. i walked into their showroom in Pirbright on Wednesday afternoon at around 15:15hrs after looking at the cars outside to enquire about prices / plans. Waited for about 15 mins and not a single person attended. Not …
Called the garage after ‘reduced engine performance’ message came up on the 15th of May as I was driving. I asked for advice and was promised a call back and this would be treated as urgent. No call received and it is now the 17th. This is …
Called service department today. Person I spoke to obviously knew his job inside and out, but that translated over as a ‘didn’t you know’ arrogant attitude. Seemed like he wanted off the phone asap rather than listen to my enquires. Not what I expect from a main dealer. Will get my timing belt and major servicing done elsewhere.
Just bought a second hand XC90 from Cameron, they provided an excellent service from the moment I booked the test drive all the way through, very easy to deal with and also very Covid-19 aware with ample hand sanitiser and spread out desks making it easy to stay distant.
Nice people and well located away from the over-congested Slyfield Estate where all other dealerships for Guildford seem to have coagulated. Unlike every other car dealership in the UK, squire furneax have left some some parking space for customers. Genius idea. Staff always keen to please. Highly recommended
Cameron greeted us ASAP we were in the door and in 15 years of using motorbility car he was the most knowledgeable sales person on motorbility and the cars we’ve seen. just an update and again a big thankyou to Cameron and Max for a smooth quick and helpful pic up of my motability car
Byron took the time to ensure I was well looked after and had all options available to me. He wasn’t pushy or salesy and as a result, I will be buying from this dealership. Very knowledgable and presented information in a way that was understandable in real life.
Excellent range of vehicles, bought my car from here recently and the whole experience was effortless and stress free thanks to knowledgeable staff. Thank you to Ian who did a great job.
Karl in parts needs a payrise what an excellent member of your team, he went above and beyond to sort out a back ordered part we couldn’t locate from our normal dealer highly recommended
Great service from the parts department. Was dealt with by Lez. Extremely knowledgable, friendly and professional. Would definitely use them again and recommend to all for your Volvo parts.
Still waiting for my part’s 4 weeks later so bought them elsewhere after being told 7 to 10 days so will never source parts from this company ever again
A really positive experience. The sales executive was extremely helpful, not remotely pushy and approached everything with good humour. I would definitely recommend.
Staff very nice. Building needs a major refurb. Looks like 10 years since it saw paint and repairs. I had been at a rival place earlier and it was impeccable.
Very poor customer service. Had to constantly chase for updates on car service when the car was kept in the garage for nearly 3 weeks! Also noticed when we did finally get car back paintwork on bonnet was damaged which wasn’t there before. Won’t be using them again!
Staff were really friendly and helpful. They also seemed pretty knowledgeable, which is always very helpful when looking at cars.
I am the owner..Of a 2009 C70 Convertible..Which had a problem..With the roof..The service was out..Of this world..And the communication..Between myself and the SHOWROOM OR SERVICE..Person was second to none..There was even a..Bit of a …
I had my car serviced here and Gavin (Staff) was really nice and keen to help. I do value his level of costumer service.
Very helpful dealership with great range of cars!
Won’t do a deal . Worst trade in price on the planet. Over priced cars . But the wife is happy so what do I know.