Lexus reviews

Recently purchased a new car through Lexus Preston. I change my cars quite often but never had a dealership experience like this, absolutely Fantastic. Andy and the whole team involved were brilliant from the attention to detail, knowledge …

What an incredible experience with Lexus Preston. We picked up our UX this evening and from start to finish Andy was excellent in explaining every little detail on the car. The Showroom is stunning and very welcoming. Thanks Andy! – Jordan and Travis

Posting on behalf of My Parents Ann & Frank Gribbin,

Just purchased the new Lexus NX450H+ From Lexus Preston, This is my first time …

I have just taken delivery of my new ES from Lexus at Preston.
As usual the whole experience from start to finish was first class.
Matthew Holmes handled the sale even sending me a video of my new car when it …

I would like to thank Will at Lexus Preston for the speedy and caring assistance given to me after an unfortunate bump. A new tyre was fitted the same day, ensuring my safety and I was treated kindly at the branch by the host, Roy who was …

The staff are the best in a dealership I have ever dealt with. The vehicle purchase was made so easy and everything was fully explained, no hidden details or last minute additions to the final price. Outstanding customer service and I would …

From ordering to picking up our new car it was a great experience. Chris in sales is very professional. Handover day was a delight.. Video presentation, key handover and a nice viewing room. Other dealers would learn a lot from Lexus!

Bought an RX from Preston in November. Fantastic service beginning to end. Great communications and personable service. Had the car a few weeks, really delighted with the pure quality and refinement. Klaudia, the sales lady was …

Steve Halliday has delivered my car today. My experience was great. He’s patiently gone through with me the functionalities of each button. Very pleasant, friendly and accommodating. I am very grateful to Steve. Keep up the good work.

Extremely pleased with the service i received from my man Steve Halliday @ Lexus Preston, superb patient advice from the start and i took delivery of my new ES today, with a full comprehensive hand-over delivered to me at home – As a …

Our car was recalled for a faulty part. Booked the car in and arranged a courtesy car when booking. …

From day 1 when I had a conversation with Nathan, the service I received from everyone at Lexus Preston has been something to write home about. Courtesy and service received from James on our visit to the dealership for viewing and test …

As the owner of a business myself, I know the importance of customer service. I can’t speak highly enough of the care and attention I received from both Leah and Martin during the process of choosing and purchasing my Lexus UX. I travel a …

Amazing!! The customer service is absolutely incredible. I’m not surprised at all by all the 5 star reviews. I dealt with Chris who was Fab throughout. All staff are so friendly and professional, when I came in to collect the car I was …

We purchased an NX300h from Chris at Lexus Preston, it’s difficult to articulate how positive an experience we had – From calling in to essentially check the size of a different model, Chris spent time showing us the NX, it was perfect and …

We picked our new car up this morning from Lexus preston, very warmly greeted by Andrew Hood. What an amazing experience he made for us, the customer service experience all the staff give is 100% the best. A massive thankyou for everything, …

Purchased my car from the dealership next door, but had a look round Lexus. welcomed by everyone from start to finish – everyone is friendly and helpful – great team and highly recommended.

Recently bought a non franchised car from Lexus Preston of a Mazda CX-5 GT Sport Diesel and I was overwhelmed buy the way the process was completed. …

Recently bought a used GS450h. I cannot recommend Andrew and the sales team highly enough. Absolutely first rate service. Helped me solve a little issue I had and couldn’t do enough to help. If you are looking for a Lexus, head to Preston.

Arranged a test drive of a Lexus Ct200h via an online chat, late one evening, and was warmly greeted at the agreed time by James.
Extremely smart and knowledgeable, answering all my many questions about hybrid …

Amazing service and great customer service. I was greeted by Erol and the whole experience was great from beginning to the end. He was extremely polite and knowledgeable. All my questions were answered. I would definitely recommend attending Lexus Woodford if you looking for a new vehicle.

brought my car in for a computer update and was really appreciative to front desk ladies Emma and Tracie who ensured I had a morning coffee and biscuits. They offered me a quiet area to take a work call whilst I waited for my car also. Great that I’ve been able to kill 2 birds with 1 stone today.. car sorted.. work meeting sorted.

When I visited the Lexus dealership at Woodford, James Watson was extremely helpful and professional when I was choosing my new car. Dealing with the paperwork was seamless and he went out of his way to show me all of the different options …

Good standard Lexus service and nothing less. Exceptional service from booking to receiving the car back. They also gave me a free car wash 🧼 😀.
In particular want to say thank you to Jeremy who was helpful and kept me …

I recently purchased a Lexus NX300h (used) from the dealership. The car was immaculate and looks and feels brand new. We were thrilled with the customer service provided by James Watson from start to end and his suggestions were very …

We had a very good experience of purchasing approved used care from Lexus Woodford branch. James Watson and colleagues looked after us really well. Everything was explained and gave time for us to decide without any compulsion. I would …

We were there recently to explore buying a used Lexus, the staff there were top class, genuine, sincere and extremely customer orientated. My family received a 5 star hotel experience in car showroom, wasn’t expecting that! Starting at the …

Great experience for second time. Very friendly approach and completed all documents in one visit.
I’ve been served by James Watson and everything went smoothly. He answered all …

Fantastic service and amazing member of staff. I was met by friendly Tracie and Emma who were very welcoming and looked after me so well while Charlotte took care of my repair. 5 star. I’d recommend Woodford branch to everyone

You naturally expect a level of customer service from Lexus but Erol at the Woodford branch delivered even more. Throughout the process kept us informed always prompt to come back with updates and information we had asked for. Even after we …

Many thanks to Poppy and Chen for their impressive assistance with the purchase of my new car. They were knowledgeable, friendly and helped me understand the extras without any pressure. Highly competent sales people, thank you so much, i love my new car

My experience is always fantastic at Lexus Woodford well looked after and taking care of always the experience is all super by ashif Perwaiz and tracie Clark and Jeremy it’s all great

All staff are attentive and welcoming from the front of house to the service advisors and technicians. MOT carried out whilst I waited. Ashif very was polite, professional and kept me updated through the whole process as does Charlotte on …

Went in for a meeting. Reception was super friendly. They offer a hot drink, so reception smelt of coffee, which was super comforting. 👌 seats in the waiting area are lovely. Staff all professional. …

I attended the dealership Saturday 18th with the intention of looking at one of your cars.
The salesman that dealt with us was Michael Bentley who had superb knowledge of …

Thank you very much, so much I needed to know and was assisted all the way. Thank you Chen, we had a good laugh along the way. A true brother from another mother. Hope to enjoy this new adventure/chapter. Thank you Lexus.

Visited the centre over the Easter weekend and was assisted by James Watson. Placed an order for a new UX and James was very helpful and patient, going through the various specs on offer as well as explaining the various purchase payment …

Nothing but praise the customer service from Tracey Lexus Host and Caroline who kept me informed with a smile were second to none, I send them the utmost praise. Oh yeah and the hot chocolate was amazing.
Thank you girls and Lexus for employing them .

We book an appointment with James W to test drive the RX. He was very informative and ran through all our options with different versions available. Would 100% recommend the car and experience at Lexus Woodford

Outstanding service on my new purchase . Team member Cia lin was very very cooperative and supportive on the booking till delivery. And luckily got vehicle delivery done way before than I expected. …

Excellent customer service. Waited at the dealership while my car had an MOT. Tracy and Ashif were particularly warm and welcoming. Highly recommend!

Absolutely rubbish don’t be fooled by all the beutifull decor or great customer service really there a bunch of cowboys ready to rip you off they serviced my car and did not even see that my bearings needed replacing also they conjure up …

Lexus in for service today. Ashif dealt with the hand over and was most helpful. Explaining everything very clearly and making sure I was kept updated throughout. Excellent.

Car MOT at Lexus Woodford. Grey wet morning but pleased to be met by Azhad from service and a warm coffee. Experience positive with reminders and key locker provision for drop off

We had the pleasure to meet Erol Mehmet and we have purchased our new car. Erol is the most knowledgeable person to work with- have answered every single questions with patience, the fastest and easiest car purchase, professional- who knows the car business inside and out. Highly recommend!

Love coming here and love my Lexus. The staff are super friendly and very accommodating. Was seen by Ashif, and he clearly explained the situation with my car – which in fact was nothing to worry about.

Although I have moved to Hertford from Woodford I still bring my car to the Woodford branch. They are all incredibly friendly and trustworthy, and Tracie Clark on reception has looked after me for years!

Such lovely staff members really helpful. We ordered our car there. A great experience. Would recommend Lexus anytime

Erol is a credit to Lexus Woodford, he was professional, very detailed , passionate about Lexus brand and extremley knowledgable about each individual model that they have in their showroom. …

Wow!!!
Not only was the experience of the Lexus amazingly powerful smooth experience, so was the kind gentle man who was dealing with our needs. …

Great experience buying our UX. Erol was very helpful, answered all our questions and went above and beyond to ensure the purchase/delivery went well. Very easy to contact, quick responses and also called after delivery to make sure all ok with the new vehicle. Thank you very much!

The service with Excellence was just that, Excellent!
I recent purchased Lexus 250h car from woodford Lexus showroom.
I really big thanks to Erol Mehmet customer consultant who’s very knowledgeable, …

Ashif was amazing, made the entire process as easy and simple as it could be. I’ve been coming to Lexus Woodford for 7 years and will continue to do so for the service.

Customer service has been exemplary. Had the car serviced and the whole process has been quick and thorough.

Thank you to Emma, Tracie and the vehicle service team. They were very helpful, supportive and professional when I took my car for servicing

Excellent service as always from the Lexus Woodford dealer. Tracy the CSA was always seeing that you’re ok and attended to ( with a cup of tea/ water if needed ). Excellent CS from Ashif Perwaiz who was always on point with updates about the service / MOT .. Lexus Woodford is always a recommended dealership for me

Ashif made me feel welcome and really went out of his way to ensure my car got the gold club service. You rarely see people like this at Lexus.

Outstanding customer service. Just test driven fully electric UX 300e model and found the car very smooth. It exceeded my expectations. Most probably take out another Purchase hire contract with them.

Great customer service I felt like I’m one Lexus Woodford family member. I don’t think you get any better service else where.
It is beyond my expectation

Just bought another Lexus (must be the 4th one) from Lexus Woodford. The salesperson I deal with is Erol Mehmet who provides great customer service and is a nice guy as well! Thoroughly recommend.

Ashif – thanks so much for my car service. Was great hearing back so quickly and really appreciated you reaching out throughout the whole process.

The whole waiting time it was good,you are surrounded by lovely stuff at all time.
Ashif was dealing really well all along and he was so nice.

Greeted by Charlotte on arrival at Lexus Woodford for a new battery and MOT. She was polite and able to provide me with an estimated time work would take. Fabulous service.

Lexus woodford is one of it’s kind motor dealer with such courtious , friendly and welcoming customer service. The staff at the front desk always greet you with smile and offer drinks. Love going there.

Booked in for MOT and waited at the dealership. Wonderful ‘front of house service’ The lovely lady even made my 3yr old a baby cappuccino. The turnaround was quick. Very happy with the service overall. Many thanks.

Ashif was great today, helped me set up a service plan, and helped me understand everything.
Highly recommend this place

Fantastic service as always, starting from lovely Diana, who welcomed us in the showroom, then Chen and Anna for all the support and advice. Highly recommend!

As always excellent service at Woodford Lexus. Jeremy and his team are friendly and efficient. Thank for the great experience I had today.

Had an emergency tyre replacement done here. Managed to get a same day appointment. Tyre changed, Az provided immaculate service, even when there was a issue upon return of my car it was resolved quickly. …

Took my car for servicing and was impressed by their level of courtesy and professionalism especially Tracie from the front desk who kept checking to see if everything was ok and offering drinks. Thank you for the outstanding service.

The Woodford branch of Lexus has really looked after us and our car. There’s always a warm welcome from Tracie and Emma along with a cup of tea! The whole team are friendly and helpful and I can’t fault the service. I recently needed a new …

Been with Lexus many years and have bought several cars from here and maintain regularly with this dealer. Exceptionally busy compared with other Lexus dealer however they do best they can. I do feel improvement can be made to be more …

Neil Vaux is our contact, very good service and advice from him all these years. Thanks to the staff for courteous service.

This is a well run and organised dealership. From start to finish they kept me fully informed regarding timeframes/ Options etc. Erol was highly professional throughout. All matters were done with courtesy and I always felt that they …

Thank you ashif for letting ne drive your manager car, it was fun, need some advice on what to but.
Thanks again ashif

The whole experience was absolutely fantastic from start to finish . I bought my first Lexus using the motorbility scheme at the beginning of November the salesperson I dealt with was knowledgeable caring trustworthy and totally caring …

Great service from Ashif when getting a service. Got a great car and kept me constantly in the loop. Would highly recommend.

Brilliant customer care, good service and easy to communicate with. Thank you Michael for my new Lexus!

Very professional staff with wealth of knowledge in explaining the service paperwork as an informed choice too. Thanks

I feel honored in arriving Lexus Woodford. They have respond promptly and complete the service of my car within the schedule time. I appreciate their friendly customer service.

Brilliant service as always from Lexus Woodford 🤩 Staff are so hospitable and amazing, special shout out to Naz for looking after my car and keeping overnight, even though my car only went in for an MOT 💪🏽 That’s Lexus – 5 star service always ☺️ …

Had my car serviced here for annual service. High quality staff and good communication. Especially would like to thank Ashif and Tracy.

Service advisor, Ashif Perwaiz, is very professional and nice. He got the job done very well. Emma Jukes give very warm welcome to all customers.

AZ was very welcoming and helpful. Explained everything and I didn’t feel rushed. Very good addition to the team!

1430 on a snow covered winter afternoon in NW11. Battery on my Lexus dead. AA confirmed I needed a new battery but got the car jump started. Called Lexus at Woodford Green. They said come over but were uncertain if they could fit a new …

As always, excellent service around and I feel very valued. Tracy, who has been there for a long time, is always very hospitable and helpful. Although I met Sam for the first time yesterday he was caring and looked after all my needs. I am driving happily thanks to all the staff.

Always made to feel very welcome by Simon and the team . I dropped my CT200 in for it’s Mot and warranty service and collected my 24 hour UX hire car. Lovely complementary drinks and Simon put together a great deal for a new Lexus UX 250h …

Used the Lexus website to find a used NX400 F Sport. A sales team member called me back, he was patrinising, forceful and rude. He did not give a name. He said they are the only dealer near me, they are the biggest in the UK, they have most …

Ordered UX at the beginning of Feb22. If not heavily chased, no updates at all. Still waiting in limbo without delivery date.

The Woodford branch has always provided me with amazing customer service and reliable cars. …

Had an amazing experience with the friendly staff here. Absolutely loved the service provided by Ashif Pervaiz 🙂 thanks for everything!

Was offered a coffee while I waited for someone to deal with me and sort out my loan car. After my car was done I was phoned and told it was ready for collection. When I got to the showroom to pick up the car, it had been washed for me.

I took my car here for it’s MOT and Ashif was very helpful with organising it.
I would highly recommend their work and will be using them again

Ashif was very helpful and an overall pleasant experience not to mention Kate and Emma made me feel welcome and comfortable thank you

I have had really good customer service from Lexus Woodford and also from service and sales departments.
The reception phone gets answered quickly and messages are taken and transmitted …

Outstanding customer service from Anna and the Lexus Woodford team when we bought our new Lexus NX PHEV. The car itself is amazing and the customer service reinforces why Lexus continues to win awards for their dealer network. …

EROL one of the best salesman in lexus Woodford in essex he was very helpful and very confident parson he help me with found me a best comfortable car for my family …

Thank you Emma and Tracie for your help this morning, sorting out my key, security update and a cheeky coffee.
Courteous and friendly.

Very friendly and knowledgeable staff, I have been coming here the past 2-3yrs. The staff is very accommodating and helpful. Last time i was greeted by Sam who explained the issues with my car and told me what needs to be done. What I like …

Second car from this dealership. Amazing service.
James Watson has been a pleasure to deal with.