St Edmundsbury Borough Council reviews

Is it time for AI to take over this council, as they can only work via email, no one in the office! you have a phone system, mobile phones but no, Email we dont care your visually impaired you can struggle, anyone can hide behind emails …

would give no stars as absolutely appalling service by Social Services regarding my grandson. Absolutely no help whatsoever, take sides and are biased in their reports. Don’t check up on anything just side with one and take their word for …

Your bin men seem to be prejudice toward Americans who are living on base. We had a paper bag inside our blue bin which newsflash is recyclable yet your bin men proceeded to mark it as a black bag and did not collect it. This happens all …

One star really too much!! This is the worst council I’ve ever had the displeasure of living in. They are scammers…. I’ve recently reported them to FCA due to claims that I haven’t paid my council tax, even when you provide proof… bank …

It’s an absolute joke to call them a “governing body”. Civil police are spiteful and unprofessional. Just had a “cop” smile and wave at me while giving me a ticket..meanwhile I was literally in the process of paying for parking. A few …

Excellent service, changed address for voting and needed help. Michelle was 5 star, she phoned me back and sorted out the problem. Thank you.

Very professional, extremely helpful. Dealt with taxi licence service

Absolutely rubbish! Local authority (social services) they say they keep me up to date on everything but they NEVER did. They keep changing plan without tell me! …

Very helpful staff, rang me back to sort out address change for voting in local elections.

Same parking trap as reported 1/2 year earlier, the machine quietly declining payment, printing without ink and dispensing receipt face down. The council completely ignored my appeal, waited 3 weeks just to send an escalation letter. So …

The council work for you to get a parking fine in their car parks.
They set visitors up to fail, beware. Machines you can’t read screens in the sun, ticket issued stating “place on dash…” but payment was declined despite a …

Absolute rubbish customer service. No empathy or any positive advice given.

Got a parking ticket when I got a punture and was waiting for someone to recover the car now challenging this ticket miserable parking warden didn’t care that I couldn’t drive the car anywhere

Due to my phones internet not being the greatest I went to the council offices to apply for council tax reduction and homelink. The lady on the reception desk was very helpful and friendly and I managed to get everything done in one session. Free parking for 90 minurs too. All in all my experience with the council was positive.

There is an issue which I have tried to deal with the council. That is the road diversions for road works in the South Bury area. This includes all the villades off the B1066. This road is a major road. It is a dangerous road. In places it …

They may charge slightly higher rates, but the council provide reasonable services to its customers. And when I’ve requested some services from the council, they’ve been generally punctual and effective. Although the councils policies means …

The amount of parking fines I receive in my OWN neighborhood because the council fails to create enough parking spaces, and many people have to default to parking partially in a yellow zone. Take my weekly £35 to paint some new lines. Pathetic, and useless governing body.

Customer service non existent. Emailed and phoned nobody came back to me

West Suffolk Council (WSC) have refused to take responsibility for pruning a giant council owned Oak tree that is now in contact with my house. A tree inspector was instructed by the council to assess the tree. After 3 calls and 3 months …

Totally unsatisfied. They keep sending me letter about voting and threatening that they will give me fine if I do not register, while I can not vote as I do not have UK citizenship. But when it comes to parking, bin, etc there is no communication and no one to respond.

WEST SUFFOLK COUNCIL………… THINK THEY ARE THE UNTOUCHABLE. “YOU CANNOT TALK TO ANYONE DIRECT, WEEKS TO REPLY, “WE DO THINGS IN OUR OWN TIME, WE OFFER LESS BUT CHARGE YOU MORE. BASICALLY WE DO WHAT WE WANT, WHEN WE WANT AND HOW WE WANT. ONE EXAMPLE, JUST HAVE A LOOK AT THE WEEDS ON THE SIDE ROADS SOME 18” HIGH.

Worse council ever I come across,
Worse customer service and worse service including rubbish collection, council tax, parking etc… …

Useless, treat you like a pass the parcel game. It is always “nothing to do with them”

Appalling customer service. Even when you genuinely try to explain a situation I found no one reasonably listens. S Green was most unhelpful. You would expect more care to be taken to people living or visiting the area. Really disappointed in West Suffolk Council.

Very very poor decissions. Parking fine with completly faded where disabled lines and text used to be to distinquish the area and they completly disregarded what I had to say. Enjoy the £35, will never park there again and I hold this company very low.

Absolutely shocking council with terrible staff

Had problem with heating, still waiting for call back

Happy to whack £70 fines on vehicles for parking illegally (no sign on street), but when you phone to ask where you CAN legally park at a residential address on that street they can’t give an answer!??? DISGUSTING.

My partner was spoken to very rudely and unprofessionally when he politley asked for help. However we were not told this woman’s name, so we cannot specify who it was to complain. Take caution in talking, you might end up in more of a pickle than when you started.

Rude staff, generic email replies and no friendliness on replies.
Staff on phone not polite either

As a business owner the support given by the council had been excellent during this virus pandemic. Could not have been better or more professional.

Appalling at delivering services. Worryingly when you speak to customer services they seem entirely resigned to not offering an appropriate service in an ‘it is what it is’ kind of way.

They are without a doubt the most repulsive council I have ever dealt with over the years.

You won’t find many Local Authorities better than WSC. Forward thinking and responsive to their public.

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This council is incompetent & unprofessional, it takes ages to get through to departments, & half the time the staff do not know details they should, are lazy about coming back to you if necessary, & you can be kept on the phone for ages before anyone answers.