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There was a receptionist to help if needs. But have been before, just going to …
After attending several hospitals within Liverpool and Knowsley trusts I have got to say this is the best out of the bunch. Always stick to appointment times and don’t leave you waiting for hours. Although staff are equally stretched and …
This is the best hospital experience. From entering the doors the hospital departments are clearly defined and the staff are so friendly, welcoming and very helpful. I visit on a regular basis and it is always a good experience. Well done St Helen’s Hospital you are a credit to the NHS
Yesterday I had a minor op at St Helen’s Hospital.
I was greeted by a friendly fella in the atrium how helped with directions to the Sanderson Ward. …
I came to The Burney Breast Screening Unit last week and was blown away by the efficiency of the fantastic staff at the hospital (from the reception team to the radiographer to the main reception and also the car park staff). …
I am investigating an urological problem and had to go through a quite uncomfortable procedure, but Lynn, the nurse, was absolutely superb. She makes you feel relaxed in the most unusual of the circumstances and a genuine caring feeling …
I was at St Helens hospital 4th May 2023 at the sanderson suite.for pain injections. I WANT BIG SHOUT OUT TO DR JAY AND HIS TEAM
ALL THE STAFF.THEY WERE ALL LOVELY AND HELPFUL. THEY MADE THIS SO EASIER FOR …
A fantastic hospital all the staff were very friendly and helpful and everybody including the surgeon put my wife at ease as she was very nervous about the pending procedure. An example for other hospitals to copy.
Had a procedure today the hospital is amazing they look after you from the minute you walk in I would like to thank the nurse’s on sanderson suite for the care they gave me and the theatre staff for keeping me calm as I had a local anesthetic our great N.H.S
Paul, Suzanne and Pam on Endoscopy are brilliant, and also the nurses i seen as i went in and out. All were lovely health professionals. I was treated with dignity and respect throughout my visit. I was made to feel welcome. One of the nicest departments I’ve been to in any hospital. You all do a brilliant job. Thankyou so much!
I was seen promptly in a friendly atmosphere. The staff were all very helpful, knowledgable, approachable yet professional. Although the car park was busy, there were plenty of spaces.
Had appointment with pain management yesterday. Lovely clean hospital which was colour coded so easy to find your department. Very kind nurse and lovely Dr who explained everything and was so caring and understanding. I moved to Hindley …
I recently had an appointment with the audiogy department of this hospital. I want to say a great big heartfelt thank you to the reception staff and, particularly, the audiologist. Excellent patient care from start to finish. I was made to …
I would like to thank the hospital for the education course for diabetes all hospitals should do it it was fun the nurse who took the course she was lovely and put me at ease the diabetes team deserve a pat on the back iwish st helens …
I wish to express my sincere thanks and appreciation following my recent visit on 30th December to the Gastrology department at st helens hospital.I was greeted straight away by a lovely nurse who took all my details and measurements,then I …
I recent attended St Helens Hospital for some eye tests. My appointment was on time, the necessary tests were completed very professionally and with a clear explanation of what they were for and what they would reveal. …
Both my Dad and my partner have recently had procedures at the Sanderson Suite at St Helens Hospital (my Dad a hernia op. and my partner trigger point injections). Both have been singing the praises of staff ever since and they can’t …
Just had an appointment for my mum at the Endoscopy department, all the nurses are very professional and caring they took their time with my mum who is deaf explained in detail what was going to happen in a way she understood, get the results straight away no waiting which is great 👍 …
Despite visiting under stressful circumstances, everyone was very friendly and tried to make the experience as easy as possible.
I first came to this hospital for a blood test last month seen on time and staff very friendly, but my main experience here came only this Tuesday when I had to see a consultant urologist called Ms hughes after being referred by my g.p. …
St Helens Xray department, what a lovely, happy department. Zowie who scanned my heart is an absolute credit to the hospital and the NHS. Cheerful, professional, ontime, she clearly loved her job and patients. What a wonderful experience, I actually enjoyed my visit to hospital for once, thank you.
Attended today with my brother for an MRI scan. His appointment was 2.15pm. I told the receptionist my brother was not feeling well due to a recent operation. He was seen immediately so he could go home to rest. Fantastic service with lovely friendly staff.
It was a long wait. Nurses and medical Staff were very diligent and good. Medical staff were lovely. Really good. Got 4 stars as all patients got called in at the same time at midday an hour and a half before the doctors come. Didn’t see …
Spotless and very professional staff who are passionate about their job, an empathy for the patients.
We went to the hospital today for the first time and we were greeted by a lovely lady ready to help straight away she guided us to where we should be and all staff including the consultant were lovely I sat with my son who really was put …
I have been attending this Hospital since it first opened the New part of the hospital, And through my personal experience I rate this Hospital ten out of ten. it’s a fantastic place with brilliant staff and all the departments are colour co ordinated so you can find the clinic your attending very easy, a lovely clean modern hospital.
Such an easy hospital 2 visit. Staff are friendly, polite and helpful. It’s so light and airy and very easy 2 navigate. Its almost a pleasure 2 visit, it has a pleasant atmosphere 4a hospital dealing with some seriously sick people. The …
My experience at the endoscopy unit was excellent.. From booking in to the care I was given throughout the procedure. Julie, Banu and Neil where calming, reassuring and made the process as easy as possible.I would reassure anyone due to attend that they will be treated with care and made to feel as comfortable as possible. Thank you.
My husband has been attending quite a few departments over the last few months must say all the staff have been lovely must shout out for all the receptionists alway really pleasant and more than helpful
I just wanna say HANNAH the lovely person is really credit to St Helens hospital endoscopy unit. I have been problem with my appointment and she was amazing with her help and advise. NHS should employ more people like Hannah not the one …
My Son had an eye operation on 12th October 2020 and received outstanding treatment. The Staff at every level in this very modern and highly efficient Hospital are always caring, helpful and supportive. I highly recommend anybody who can …
I had to go for a colonoscopy in Whiston Hospital. All I can say is what a fantastic team. From when you first arrive to going home your looked after. The Doctors and nurses are just a lovely caring team. You may not believe this but we had …
Attended St Helens hospital as a walk in on at least five occasions, the latest being 26/11/2020 being in lock down. The hospital is incredibly clean, well signposted, polite and helpful reception, always will organised, on this occasion …
Always excellent. Have no problems there at all .
Had 3 biopsies done in plastic surgery day case department this morning.
I cannot praise the staff enough. Everyone was so caring and friendly and put me at my ease. A well run and efficient department. Thank you to all the nursing and medical staff.
My experience in Sanderson Suite today was of the highest order, the staff were absolutely brilliant,very caring, very professional and nothing was any trouble. Thank you all in Sanderson Suite.💙💙 …
Had to visit the Sanderson Suite today, from North Wales, with my 90yr old mother for a plastic surgery appointment.
We found the hospital staff very caring and helpful. The hospital was clean and …
I would like to share my amazing patient experience today whilst seeing Miss Rakhee Nayar a plastic consultant at St. Helens. I was initially anxious and overwhelmed about my new diagnosis and the up coming treatment that was to be excepted …
I have been a patient of Dr McBeth’s (Consultant Dermatologist) for some considerable time….she is super professional, very personable and most empathetic . Not surprisingly I have always felt in very safe hands. For that and a whole host of other reasons I will always be grateful. Thank you 😊 …
Oh wow thought I was back at school the way I was spoken too this morning, myself and my husband are new to the area and went for bloods organised by new doc surgery, where we lived before there was a ticket machine at the hospital, so we …
Excellent service as always in the Skin cancer clinic – Rachel the nurse I see each time is friendly and professional – cannot fault in any way.
If there is one issue – you cannot reply to the text you are sent following an appointment
Very pleasant just wish the sign stating XRay Deparment separate from the Orange Enterance.
My appointment was for Ultersound the staff lovely everything on time. Dr was very pleasant and over very quickly.
Rita
I have Diabetes Type 1. And go to this hospital every 3 months. Staff is amazing always helpful and very supportive. Hospitals are places you don’t normally want to return to. But because of the staff i quite look forward to my next appointment
Went to the canteen on lower tier at st helens hospital this week, and my god, what a load of rubbish the cooked food and choice of food is. I dont want to be critical of the staff as this is pure nhs rubbish when it comes to food, typical …
I had a brilliant experience having bloods taken at St. Helens hospital, as much as you can having a needle put in you lol, I went at 10.45am took ticket 605 I thought oh no here goes a few hours waiting. But I waited 15 mins tops included …
If you’re getting a Covid swab done here before a procedure, the testing bays are located pretty much underneath the main entrance. Head towards the hospital entrance and there is a small road that drops down and turns to the right. The bays are difficult to see if you’re driving and they’re not clearly sign posted.
Absolutely amazing staff on the Burney Breast Unit and The Lilac Centre. All staff are so kind caring and go out of their way to help both patients and their families. Also the staff on Sanderson Suite are very caring. Could not have wished for anything more.
I had my appointment with colorectal surgeon dr. Samad. He was not very friendly and wasn’t listening properly. Felt like he was rushing everything and the most important thing i went to discuss and atleast 3 times reminded him to send my …
This hospital the surrounding and facilities looks fine but the service is nightmare! I wish I never been here!!! My dad has to do endoscopy here, he need an interpreter, asked receptionist she said she didn’t book an appointment so she …
My wife had to attend for minor treatment, which as usual was brilliant ,one of the appointments was on Saturday 30th October I intended to drop her off but arriving at the hospital ALL spaces in the drop off zone were full including the …
Went with dad who was having an op in the plastic surgery dept .staff marvellous -all of them couldn’t fault anyone . They looked after my dad like he was their own. I am very grateful
. Best hospital I have ever been in
Blood test was quick and painless. Stuff very friendly and also short waiting times. Great hospital!
Friendly staff, clean and tidy clinic.
The best hospital I’ve ever attended. Staff (including Reception staff, unusually) are unfailingly pleasant and polite. The building is light and airy and has a very positive feel to it. Even parking charges are the bare minimum. I’ve nothiing but good to say about this hospital
Had a biopsy done today, (Sat)hosp,+staff, brilliant, only downside no shuttle bus from Whiston! also the canteen not open, staff have to bring in their own lunches, well out of order!! X
Having attended the dermatology department I would just like to praise the professionalism, care, kindness shown to me by the specialist, the nurses, X ray and by the blood department receptionist who was very kind.
24/4/19. Thank you to all the staff on Sanderson suit, Sandra, Clair, Cath, Julie L, and Lianne who welcomed me onto the ward.
Everyone was lovely, friendly, respectfull and very professional explained …
Went today. Very anxious for gastroscopy and colonoscopy. These days sometimes you dont feel valued as a nurse which i have been for 35 years. Cant tell you how proud i was of the endoscopy team as a whole. I was not only cared for .i felt …
Horrible service I’m not from the area and had to commute costing £30 in total to be given short notice cancellation with no idea of rearranging as my appointment was a serious emergency appointment for a illness dating back two months, …
Really pleasant gentleman on the door helped us find our way around without being asked. An absolute credit to your hospital. The whole staff were amazing m, you should all be very proud
Saturday very quiet not as many appointments.lovely hospital.always clean inside and out.flower displays outside so nice.always get seen very quick by doctors.b3st hospital
Fantastic hospital with lovely caring staff.
Visited twice today , early morning with my daughter to have a gastric camera and late afternoon with my husband at the urology department , both of my family was treated with dignity and respect
Mri dept nurse jean was unprofessional only apologise when met team was called which ended up with me in a&e 😭 never again but the rest of the staff was amazing …
Excellent customer service. I had an appointment today with plastic surgery department and got a phone call from a nurse to say you needn’t come in (the weather was bad) everything was fine and not to worry saving me the drive from Liverpool
Visited Lilac Centre, and excellent as usual.
In for an x-ray hardly any waiting.
Place light an airy.
The staff are absolutely brilliant had camera today was worried sick not knowing what to expect but these guys helped me thru it and told me what’s going to happen made sure I understood properly being hard of hearing as well can honestly say that I felt safe and at ease all the time thank you all so much yous are the best
Teriffic new facilities, compassionate and caring people, excellent healthcare. Our family are always very impressed — and very grateful (I have two 87 year-old parents!). …
Telephone appointment at 10am today as that’s all they seem to do now.
3.45 pm and still nothing.
Called them.and was told they called at 9.15 (45 MINUTES BEFORE MY …
Hospital its self very good but we went for lunch and it came looked nice but omg it was just about warm was going to take it back but they had a rush of staff??? So binned it
St helens hospital have the best staff in the world everyone of them cannot do enough for you they are very helpful and understanding the eye clinic is the best they answer yr questions they make sure everything is in place for u they can’t do enough to help u they are simply the bestxxx
Absolutely brilliant. My girlfriend had a scare, they were so efficient, we had to go to 3 departments, no hassle. Staff friendly, and totally professional. Superb.
Definitely do not go for a blood test betwwen 1730 and 1830 on a Monday – that is when i usually go for mine so I would appreciate you guys not making me queue. …
I don’t know how the hospital is still open to be honest. One of the worst in the north west! If can avoid the place, I would highly recommend doing so. Staff are a joke and half of them don’t even know their job description! Bunch of idiots.
Telephone appointment at 10am today as that’s all they seem to do now.
12.10 pm still no call.
Annoyed doesn’t come close.
Are you too busy doing tiktok videos again?
got some yummy twix from the vending machine but it reminded me of my nans stool samples when she was enjoying her stay.
fantastic facilities though a future improvement/ebi would be to not let my nan die. 🙂
I love it when you enter into this vast atrium. The building is airy and inviting. The seating is comfortable and well designed. The staff were excellent – they were so friendly and they carefully explained everything.
I recently went in for day surgery on Sanderson suite and the whole experience was made so relaxed and comfortable by the staff on the ward. 10 out of 10 from me
Great patient service, so polite and courteous. I Would highly recommend this hospital.
Been to this awful toilet of a hospital way too many times. Gastro clinic. Eye clinic. Cardiac clinic. Oral clinic. Xray. Diabetes clinic. Pharmacy and Blood test clinic and in EVERY department the staff from receptionists through to …