St Helens Metropolitan Borough Council average reviews all over the web

1.5
Total Reviews 48

Average reviews from all platforms

Average Rating 1.5

Average reviews from all platforms

  • 5.0
    4
  • 4.0
    1
  • 3.0
    2
  • 2.0
    1
  • 1.0
    40
St Helens Metropolitan Borough Council reviews breakdown:
Google
1.5
48

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48 St Helens Metropolitan Borough Council reviews on Google

AA
Angela Audley 7 months ago on Google
( 1 out of 5 )

Recycling never gets emptied nothing gets done about it either have wait week after week see if they can be bothered to come in the street they actually park next to on their breaks by the way knowing full well whole of Victoria Street Recycling has not been touched an drive off leave it all! Disgraceful service 😤 …

JC
John Charnock 7 months ago on Google
( 1 out of 5 )

Shocking customer service, can’t reach business waste removal by telephone, and they ignore emails. Raised a ticket with customer service who sent my enquiry to the department who promptly closed the ticket without contacting me.

R
robertbloke 7 months ago on Google
( 1 out of 5 )

They tell us to spend our time to sort recycling into 4 different containers, but today the general waste lorry took away our cardboard and glass in a normal waste lorry. This has not been the first time either. So much for recycling 👎 …

LC
Leanne Crehan 7 months ago on Google
( 1 out of 5 )

Absolute joke of a council not only do they raise council tax every year even though we’re in a cost of living crisis but they also do nothing to justify it and when you question them on it they dodge the question (typical politicians).

TB
The Buzz 7 months ago on Google
( 1 out of 5 )

Shocking 5% council tax increase
40 quid green bin
Want you to pay more for less
How can they get away with !

KG
Kate Geddes 7 months ago on Google
( 1 out of 5 )

I will be contacting the Council Ombudsman regarding continuing issues with missing brown bin collections. The council never record it on their web page. On this occasion approximately 15 bins have not been emptied for nearly a month. Rat …

LB
Leah Bouchrif 7 months ago on Google
( 5 out of 5 )

Just spoke with Mandy who solved a longstanding problem in an instant. Very professional and proactive. Thank you so much. 5*

SF
Sam Fang 7 months ago on Google
( 3 out of 5 )

I moved in in April 2022 and asked to pay for st helens council tax. however i haven’t received any feedback since then. Is there anyone who could deal with my issue please? i just want to be a good citizen and pay the right tax

JW
judith wilson 7 months ago on Google
( 1 out of 5 )

I’ve tried contacting through emails with no response over the past 6 weeks. Also filled out an E-form 17th June as my last hope. But still no response. So, Just spent an hour in the queue on the phone to the ctax department to discuss why …

AL
Al Los 7 months ago on Google
( 5 out of 5 )

Despite all the bad reviews the council has… Good customer service from Laura at the phone, quick and calm

AJ
Anubis Jr. 7 months ago on Google
( 1 out of 5 )

I informed St Helens council in 2018 of my partner’s removal from my address, and yet I am still being charged full council tax in 2022 despite numerous letters being sent. …

A
anita1love 7 months ago on Google
( 1 out of 5 )

Worst council ever, 3rd time that my black box for recycling have not been returned to me after waiting for over a month to get a new one. I now have accummulated cardboard in the back garden and I have to deal with this stress while being …

FG
Felicity Gjerstad-Trewick 7 months ago on Google
( 1 out of 5 )

Genuinely the worst council I have ever lived under! The most convoluted recycling system known, surely it costs more in bag/box loss then it does in giving everyone one bin. Especially as you load all of the recycling in together into the …

EG
Evie Gee 7 months ago on Google
( 1 out of 5 )

PARENT VS SOCIAL CARE

Your second report contains same errors as the first one, I now believe placed …

CL
C L 7 months ago on Google
( 1 out of 5 )

Rang re energy rebate, still not received!! Now nearing end of June🤬😡 Call centre over 23mins wait on phone🤬 to be told they dont know why its not been paid. It will be reviewed & sent for payment but up to another month… Bloody disgraceful service! …

JQ
Jason Quigley 7 months ago on Google
( 1 out of 5 )

We requested another bin from St Helens Council for medical waste all dealt with very efficiently the request was granted and the bin would be delivered on the 14thOct 2020. It was at this point the Keystone cops took over, they delivered a …

CE
Caroline Eatock 7 months ago on Google
( 1 out of 5 )

Moved to St Helens 4th August, can’t have a wheelie bin (mine was missing when I moved in) till end of September! Can’t get alley gate keys for 2 months. Still waiting to set up my council tax. Have tried on line but the page kept …

CR
Christopher Roche 7 months ago on Google
( 1 out of 5 )

I am giving St Helens Council a 1 star rating because they just spend the council tax money on houses and flats/ Reminsce and you don’t see the park rangers for the crematorium and parks and open spaces to cut the grass. You only see the …

TE
Thomas Eustace 7 months ago on Google
( 1 out of 5 )

Why am I paying for L,pool city region mayoral precept when I live in St Helens,what am I paying £19 for.

AS
alison schofield 7 months ago on Google
( 2 out of 5 )

Wanted to order a replacement lid for my cardboard recycling box, there isn’t an option to tick. You can order a box without a lid but there isn’t anywhere on the request page to just order a lid, even though when you get to the end page …

MB
Michal Binkowski 7 months ago on Google
( 1 out of 5 )

“Estimated waiting time 79min” this is beyond my wildest dreams. How do you run the team to have waiting time of 79min.
I’m chasing same case with council for close to 2months. What I get is: long …

SP
Sara Pimblett 7 months ago on Google
( 1 out of 5 )

It’s a terrible home town to have. The council are dreadful at carrying out standard jobs such as fly tip clearing -even when it’s an obstruction. The attendants in the car parks cannot be bothered, particularly Tontine I waited over half …

CR
chloe Rothwell 7 months ago on Google
( 1 out of 5 )

Thank you to your team members who have decided to come into my room today and leave it as a tip. Next time you move my bed or whatever it is PUT IT BACK IN THE PLACE… i dont expect to walk in from college and see things being moved …

AM
Adrian Mihalcea 7 months ago on Google
( 1 out of 5 )

Worst council there is . Tried to contact them multiple times, about environmental health issues in private renting, no one bothered to pick up the phone or reply to emails. Them contact details are not being monitored, its a joke!!!

CD
chris diamond 7 months ago on Google
( 1 out of 5 )

Worst council I’ve ever dealt with.. the manager of the taxi department needs to sacked! Doesn’t have a clue about anything. I Can’t give less then 1 star or I would have

H9
HAL 9000 7 months ago on Google
( 1 out of 5 )

“Welcome to St. Helen’s council, our offices are currently closed.”

Normal working day at 12 o’clock.

LS
Lindsey Smith 7 months ago on Google
( 1 out of 5 )

Hard to see how they could be any more useless.

AS
Andy Speakman 7 months ago on Google
( 1 out of 5 )

If I could give no stars I would, terrible service, I never normally complain about anything, but will on this and previous dealings with St helens council

AS
Alan Stewart 7 months ago on Google
( 1 out of 5 )

this council sent a letter to me and my dead wife of two and a half years from an address in Leeds west Yorkshire with there own contact heading and address as St helens council informing me that the council because i had cancelled the …

AS
Adam Singleton 7 months ago on Google
( 1 out of 5 )

Just waited 10 mins to get through to an agent, got through and they put the phone down on me immediately. Your call centre is pathetic.

CH
Charlotte Hewitt 7 months ago on Google
( 1 out of 5 )

Absolutely disgusting passing details over to Jacobs enforcement while supposed to be sorting directly as got parking ticket and 5 other cars in same area and told by warden they can fine who they want when they want now jacobs demanding £423. Thanks again st helens council.

KS
Karen Swift 7 months ago on Google
( 1 out of 5 )

absolute nightmare they say one thing do the opposite ill get supervisor call you bk good luck with that you complain about the service then your marked your bins or recycling left and you complain again waste of money paid in tax

LB
Lisa Broad 7 months ago on Google
( 1 out of 5 )

Very petty!!! My black box was not recycled ( the only one in the street left )
The only reason must of been because there was one wrong item in the box!!!!!!

Do

D
Doreen 7 months ago on Google
( 1 out of 5 )

The Town Centre is dismal and not very attractive to shoppers with very little there actually bodering on scruffy and it makes me feel ashamed

JJ
Jaz Jonze 7 months ago on Google
( 1 out of 5 )

Vile organisation to deal with. Avoid if possible.

LR
louise roche 7 months ago on Google
( 4 out of 5 )

There’s is some black bin bags what has been fly tipping near the path where we put our brown wheelie bins would like you send your men out deal with the issue thanks

JC
Jimmy C09 7 months ago on Google
( 1 out of 5 )

I ring up and tell me they don’t understand what I’m trying to sort out and tell me I have to email and then they never reply to emails. USELESS!

DP
Damion Page 7 months ago on Google
( 3 out of 5 )

I would prefare the old system just push a button for the ticket and your number comes up on a L-E-D screen. Dont really like the current touch screen system

PM
Paul MCcormick 7 months ago on Google
( 1 out of 5 )

What an absolute joke of a council !

AP
Andrew Page 7 months ago on Google
( 1 out of 5 )

Administration is a shambles, don’t respond to complaints or FOI requests. I’d give it zero stars if possible.

AP
amy Parry 7 months ago on Google
( 1 out of 5 )

Nearly an hour and still not got through to speak to anyone.

JK
John Kenyon Kenyon 7 months ago on Google
( 5 out of 5 )

Very Helpful, polite & informative lady on the desk for the blue badge team. Sadly too late for us,

EN
Eli Nolden (GAOTU_WRATH) 7 months ago on Google
( 1 out of 5 )

If they put as much effort into the town an people as they do showmanship then we’d be flyin’

JM
J McLaughlin 7 months ago on Google
( 1 out of 5 )

Worst council I’ve ever dealt with and that’s quite an achievement.

P
Postalman 7 months ago on Google
( 1 out of 5 )

Phoned up about people dumping bin bags in the entry that are still piling up and still no one has even bothered to do anything about it

PR
Paul Riley 7 months ago on Google
( 1 out of 5 )

The town reminds me of that Will Smith film, I Am Legend!

LB
Lulu Belle 7 months ago on Google
( 5 out of 5 )

Polite, friendly and helpful

TD
The Dim Reaper 7 months ago on Google
( 1 out of 5 )

As much use as a chocolate teapot.

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