Stevenage Borough Council reviews

I’ve been putting my bins out in the same place for fifty years recently even though I put them out they were missed tried to contact council online I do not want to open an account clicked icon still could not get past setup account. …

Two days in a row I have been on the phone waiting to get through for over and hour. Is there another number for customer service?

It’s a fantastic place to work, everyone here is friendly and helpful. However, I do understand that clients get frustrated using the website (negative posts), but hey, that’s progress which requires change and clearly not everyone embraces …

I feel service is very poor as I being calling and waiting to talk about a letter I received as to a payment of £226.87 , when I dont have no money till 21st April as I paid monthly and not enough advisors to answer the calls or even …

No one seems to work for Stevenage council at the moment as no one is answering the phone the excuse that the pandemic has caused this problem does not wash any more after all it’s the rate payer that’s funding the wages

This council never answer the phone, you get cut off when you choose your options and their replies to emails looks like they’ve been done by a junior school pupil. I’m surprised they even get two stars on their reviews. …

Thanks to Lukas in the Repairs CSC for resolving my issue promptly. He was very helpful and assisting.

I have a lot to say about this place, from a lack of compassion for individualised cases, and not taking abuse of men more seriously.
To not knowing anything about mental health and the effects it has on the person …

I have been chasing my recycling waste collection for the last 8 months and every time they missed it. I have raised the formal complaint as well. I don’t understand the barriers to fix this simple issue. However, whenever I have spoken to someone they are friendly.

Can’t get through on the phone. When you do the person doesn’t know what your talking about. Have water coming through kitchen light and the earliest they can come out is the 20th July. Not good enough Stevenage borough council, more staff needed and better training.

If I could give 0 stars I would. In February I requested some help for my disabled sister. She had a broken window in her ground floor flat, also a problem with people parking outside her bedroom window & making noise especially at night. …

the worst council in hertfordshire dont give a monkeys about other people aprt from there selfs total uselss altogether

Still on the phone after 28 minutes. If you can’t answer the calls within 10 minutes you should get more staff. Also if I want to report a missed bin collection, I do not want to have to sign up for an account so I can do so. …

I find they never give support when really need it. I have put up with noise and nothing gets done, waiting for repairs is a nightmare. My daughter has reported scaffolding that has been outside her window for 2yrs and still there. Alot of the staff aren’t very nice, but if your lucky you get a really nice and helpful person.

Disappointed with the SADA (Stevenage Against Domestic Abuse) service, had a phone appointment the other day and did not help out with my situation at all with my case being closed. …

Three cheers for the member of staff on the Car Park help desk today, who helped me to get out of the Church Lane car park behind Middle Row when the machines refused to recognise the car parking token. The machines are not fit for purpose, …

Just been on the phone 3 times totalling over 1 1/2 hours to get a leak fixed its really unacceptable when it states report it online ,and low and behold its down for maintenance and has been like that for 3 days, what a joke .you need …

Still waiting for a replacement brown bin.😩 …

Impossible to get through to now a days, once it took me an hour and half before I got through. Worst possible customer service ever experienced

I tried to contact Careline which is run by SBC. I was told I would have to wait 40 minutes on the phone . I couldn’t leave my number for them to contact me because “this is not a service we offer”.
I am not impressed to put it mildly.

It takes so long to get through but once I did I got amazing help

Website wast of time tried to report miss bin & repair online, didn’t work just came up fault, takes payments okay though “joke ”
Who …

Been trying to get a fence fixed for 3 years now. If you’re not going to fix it please stop pretending you are and putting us on some fictitious list. Like the nhs and police force, pointless.

The people are warm and friendly. SBC employees are there to help as much as possible, and we are dedicated to providing the highest level of service we can. If you have a problem call our out of hours service, where we will sort out the issue.

above is my partners email struggling with mine.

it depends on who are working with in what department. on what gets done or isnt …

Just had the plumber out because I had no water. His name is Keith and he went above and beyond. Done some small repairs whilst he was here. Very happy 😊 …

Stevenage Borough Council have just told me that they are spending nearly £12,000 of my money on repairs to a block of flats. They advertise that they are doing all these refurbishments to flats in Stevenage but they are passing the cost …

Waited on phone for 25mins trying to update details of HMO I own what a shambles probably time to sell it and make even more people homeless

Someone was supposed to come out to fix a leaking overflow pipe, I was on the phone for over an hour to check that someone was coming out as I did not want to sit in all day and nobody turned up, gave up after sitting on the phone for over an hour

The worst council I’ve ever dealt with, from the top to the bottom. Talk about community, they don’t know the meaning of the word, no support, just hassle, simply rotten.

SBC asking leaseholders to stump up £13,500 for major works and repairs to their blocks of flats after years of neglect. We’ve had scaffolding up for 12 weeks with no work being done. Totally incompetent and immoral expecting leaseholders to pay for their negligence.

took ages for the phone to be answered.
get more staff!!

We live in a great beautiful town, with great people, and enjoy great services backed by extra ordinary ordinary people, who give their time, energy and commitment on daily basis. Here is a big thank you to all of you and everything that you do in the spirit of service..

I have brought up huge issues with the council, such as noise, building permission, parking – and none of them have ever been resolved or even looked at. They are also disgraceful to work for, with priority over ‘connected’ people in the council. A terrible council for an awful town.

Got to love waiting in all day for your staff not to turn up thanks

Been on the phone for 4hr now and sill no one has picked up the phone

Absolutely useless needed to ring them over an issue .

Very bad council when it comes to parking I am not impressed with the place at all I can’t even give a score there is not one to give this place is an nightmare the sooner I leave this place the better I am going to tell people about this place never to come here at all I will never return again in my life I am very disappointed

Repairs not addressed. Politics back and forth from contractor to borough. Still not resolved. No customer service.

The website is ridiculous! I pay my rent and council tax online and half the time the website doesnt work and always seems to be down due to maintenance!

I wish you could score a 0!! Absolute shambles of a council

Initially few problems. But at present impressed with how dealt with

Arrogant Inept and irresponsible

Amazing place to work

Spilled my drink

Great place

Council are a joke!!

The worst place I’ve been to. They sit and do nothing, coffee, tea and cake. Rude, rude. Worst Council I’ve ever had.