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Write a ReviewAbsolute shambles. For weeks the website to apply for council tax support has not worked, call them and it’s an automated phone call that tells you to apply online. …
I’ve been complaining about my neighbours dumping rubbish in their own garden for the past 5 months and now they started burning them, I told the council and send them pictures and videos but still waiting for them to take an action. They said they will come back to me, and that was a month ago… what the point paying council tax ??!
Contacted the council on 3 seperate occasions over the past couple of years.
Broken bin, grass on main rd too long causing restricted visibility to leave the junction, and lastly a dangerous pothole on the lights at chell heath rd. …
Not even an option for zero…disgusting customer service…my step Dad has left the area and I’m told by Stoke Council they cannot close his council tax account unless it’s done online…he is 78 with no idea how to do this… …
Why do we pay poll tax and not get anything done, there is a path across from my house which as a 2ft foot path which no one can walk on because of 4ft weeds and nettles so kids have to go on the road, when ringing up to question when the …
The worst Council I pay the council tax £154 every month is look like very much. They gave us penalty charge every time even is not your fault. Why we can’t gave them 0 star.
Would rate 0 if I could but hey ho, worst council ever they won’t do anything for you honestly, recently moved to a new home put all my rubbish in the bin anything that can’t fit in the bin we call waste collectors and we pay them extra …
It is amazing how public money is used by these corrupt people. It’s not their money so they “waste it wisely”.
I’ve never seen so many unnecessary work being carried out in such an …
A New Kid In Kidsgrove,
I just moved from London to this beautiful location and still settling in, finding it hard being away from mum and family, …
Absolute jokers a family has been racially abused for over a year by a council Tennant and they have not done anything about it! What a waste of time
Other councils handle blue badge requests within 48 hours. Stoke took 16 months just to mishandle the request and deny it for a reason that did not apply. They said appeals have a waiting list of 4 years so I moved house and got a blue …
Old outdated system.. spent 40 mins on the phone and they didn’t have a clue… it should offer call back service when its my turn or let you know how long the queue is.. just waiting for over 40mins..
Called to ask a question only.
At 9-05, early I know.
Was still on hold at 9-25. So hung up as I’m busy too. Pretty awful really. …
Paid off my sons council tax bill as he had moved out of the area, and still they are sending me bills. I do not think the left hand knows what the right hand is doing.
Cemetery road. The width of the leaf clearing hoover. Yet, the hoover makes 2 passes instead of 1. Result ? Half as many streets cleared of leaves. Typical 1970’s inefficiency
Absolutely shocking. Website is so slow you can get a coffee while a page loads, unfortunately when you get back you’ll be greeted with a loading error. After finishing your coffee you’ll call up to make a payment, only to find that the …
Phoned to book a rubbish removal. Booked and paid, then when received the confirmation email they had put the wrong address. I’ve emailed 3 times to ask them to change this and have been completely ignored. Have also phoned, but it hasn’t …
By far the most corrupt council in the UK always trying screw people over I know some one who was on housing benefit in the past and they keep sending a massive bill to debt collectors for council tax.They didn’t pay it cuz housing benefit …
I had a very helpful and pleasant conversation over the phone with Vicky from the council tax service, and another lady whose name I did not get! …
Its impossible to talk to them , just trying to call them about council tax as ive been charged 73 pounds council tax being a student !! i cant pay it because im a student and dont get a student loan, been calling more than 8 times this …
Have just been cut off by Stoke-on-Trent council after being on hold for almost 1hr 30 mins, whilst trying to report sightings of rats in the area.
I am a small business owner, with little time to spare as it is. …
I only want to renew my waste permit but it’s like pulling teeth.
I rung to be told visit Smithfield
I went to Smithfield, got told to ring and that they’d moved. …
The service you receive from the repairs dept is so poor when its not classed as an emergency its shocking. It may not be an energency to them but it could be for the tenant. Yet the council are so quick to take your money for rent, council tax etc 😡 …
why do parking never reply to emails they asked me to email them proof of my counterclaim and still no reply don’t bother sending the ballifs on Friday as I’ve told you and them and supplied the necessary information its not my fault you never answer the phone or reply to emails good day!
The advertised opening hours are wrong. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
They are only open Monday to Thursday 9 am to 5 pm And Fridays 9 am to 4:30 …
Take ages to answer phones then when do get cut off . Me dad been in 2xs to get his rent sorted said not add anything of him but they did rediculous
25 mins on hold, then another 5 mins to be put through to the department I needed. Spoke to a very abrupt member of staff who spoke as if I should know about how the council works and was surprised when I didn’t. Want to give 0 but it won’t allow this.
Waste money, only interested in projects that benefit themselves, most of Stoke looks derelict and public services are nowhere to be seen – apart from the occasional time a council worker might empty a bin.
Worst most corrupt council in the UK, has run this area in to the ground and is proud of it. Biggest bunch of jobsworths you will have ever dealt with, working for themselves and not the people who pay their wages via our tax to make our area better.
Shocking called up birth and deaths department.The lady that answered the phone was moody and grumpy and had a bad attitude she was so rude towards me. My call was deverstating anyway and for her to talk to me the way she did made it even …
Stoke on Trent city Council are regenerating the City Centre in a positive and Tremendous way. Please could there Environmental Health Executives Officers do the same in the Town of Stoke and Hartshill. Especially the DHS Houses of Multi …
Absolutely disgusting.. my asd 8 year old did two transition days at a specialist school. Transport inform me he is starting next Monday and is from fri un registered at school! This has caused many issues as a family! I will be taking it further
20% rise in council tax bill and no sign of any grit on pavements during icy weather.
Called up to arrange it and was told “we don’t do that here”
I’ve called every day last week and got answered once. They told me I cant speak to the housing department, That they will email them to call me back. It’s been over a week and still nothing. I’m about to become homeless and they wont even give me the time of day
Absolutely appalling supposed to be there to help you they’re only interested in them selves
Cant ring people back after you select the option for someone to ring you back more than 1 occasion resulting in me having attachment to earnings orders in my wages plus cost .its impossible to have time of work when you robbin f@#Ks exist
If I could zero I would. It takes them an age to answer the phone. Today I had to hang on for twenty minutes. Even when they do answer the staff have no idea.
This is most be the worst council in the planet 3 times called been put on hold for more then 20minutes surly they can’t be that busy.its shame we don’t have options to use alternative!!!
The website is down or has errors.
When you phone up the waiting time is over 30min. It doesn’t matter if you phone morning noon or evening. The phone number should be a free call number.
Have had trouble trying to get online for past 3 weeks plus every time I try to get on it comes up with an error message gateway time out. …
Every time I’ve tried to call I’ve been waiting for over half an hour for them to even answer. Even then not worth it at all. Very unprofessional.
Travelled down from Preston today & the roadworks in this city are terrible, you need to sort them out guys
The staff in this establishment are rude,surly,arrogant & seriously need customer care training……speak to people how You expect to be spoken to……..
This council is an absolute disgrace!
No point of ringing them . First they take ages to answer second very rude staff and finally no help at all
A second rate local authority. You get more sense speaking to a delinquent.
Not nice people, very rude and aggressive.
I like stoke city council