Supercover Insurance reviews

Oh the irony of this one…

The screen of a tablet I bought from Argos had cracked. Never mind, I’m insured, …

Don’t know why they’re seems to be a lot of bad reviews about this company. It certainly made me very anxious about making a claim on my iPhone’s broken screen. All I can say is they are very professional from the original email to the last …

3 weeks ago my partner completed all necessaries and was told 3-10 working days for his mobile phone to be fixed or replaced. He chased them on day 11 having heard NOTHING and they confirmed the receipt of the phone but have since LOST his …

Was robbed of my Samsung Galaxy S7 whilst travelling abroad. Surprised at the negative reviews, as my claim was completed and accepted within their service standards. They issued a brand new replacement phone as soon as the claim was …

A TOTAL SCAM- shouldn’t be allowed to operate.

I took out a policy to cover my Iphone 6 while I was travelling abroad in …

If I could I would give this company 0 star. They are terrible! Please double check reviews before getting this insurance. I didn’t realise I was getting this insurance when I got it on my contract through EE. I thought it was EE, little …

Took out a mobile insurance cover with this company but they couldn’t be bothered to send confirmation email with all policy information (I was not sure if i was insured or not). I also sent them email but no response. If a company with a …

Literally the worst insurance company I have ever dealt with. Because of their cheap premiums I used Supercover to insure 15 handsets at my place of work. Until recently we have had no need to claim. 3 weeks ago one of the phones broke. We …

I was covered by super-cover as an extension to my travel insurance. I had been in SE Asia for two months and my brand new Samsung S8 became faulty with battery problems whilst on my trip. The screen was also slightly damaged. I sent my …

I had originally written a positive review after my claim was approved the same day I made it. After waiting over half a week for any more information, despite promises of receiving an e-mail with an update and/or tracking details, after …

I wouldn’t bother. Poor communication. So far 9 days and told potentially another 7 day wait. …

This is the first time I actually want to take effort to warn people about services provided by a company. I had phone insurance with supercoverinsurance since they called me personally and offered a cheap deal (now I understand why). I had …

So far my experience has been along similar lines to all the other reviews. Dropped my iphone on New Years Eve and the screen broke. I contacted them straightaway and they were very prompt in sending me a claims form. I had a few queries …

I absolutely agree with all the negative reviews of this company, I found them deeply unpleasant to deal with from beginning to end. The telephone assistants were polite enough but they had no power to act with decency and the manager would …

Personally i was really worried to use this company after reading the reviews. I thought i was going to be without my phone for a while. I sent my phone off on Wednesday in post and received it first thing this morning (Monday). Really …

The WORST insurance company of all time. Absolute sharks! They will do anything on this earth not to send you a new phone. Lost my phone abroad on holiday reported it as soon as I got back. 2 weeks now no phone every time I speak to another …

If i could give 0 stars i would.

Appalling customer service, been waiting 3 weeks now with no confirmed date of …

Do not use! They are awful. Couldn’t get through to them by email to find out where my phone was so was forced to ring which cost me about £45 in phone bills over the course of a week. Finally got the replacement phone through and it was faulty also. Cancelled my policy and just bought a new phone. Con artists.

AVOID AT ALL COSTS!!

I foolishly trusted Supercover aka Multi Gadget aka Direct Group to insure my …

Put in a claim using the online form as advised. Nobody ever got back to me even though I had a claim number. Tried calling. However nobody answers. Obviously this is a pinball machine to stop you from claiming. I have cancelled my next …

Very Very Bad Experience, Took more than one moth to replace a phone. They buy refurbished replacement phones from Ebay & Amazons. They lost my first replacement in transit. Which increased the delay and second time on hundreds of phone …

I insured my laptop it was brand new paid monthly payments for few years,when it wouldn’t come on I tried to make a claim.
They demanded the original receipt which wasn’t easy to find,but in the end I …

Whilst the staff are reasonably polite, they are held to ransom by rigid internal rules and a poor customer relationship management software / process. …

Appalling experience! Unfortunately i can’t rate lower than 1 star. Terrible communication, constant promises to call you back and never hear anything. Sent my phone in for repair, the engineers didn’t even look at it and just sent it back. …

THE WORST INSURANCE COMPANY EVER!

Long story short I’ve claimed on two occasions its occasion took 6 weeks to …

I made a complaint to the Financial Ombudsmen Service about this shockingly poor, deliberately divisive organisation. I complained about unfair contract, restrictive practice, failure to aply their own policy definitions, excess …

Very poor. Very difficult to get hold of, took 4 days. After that, they wanted so much information from my network provider it turned into a nightmare. This is after paying for 2 years without a claim. In the end I got the phone repaired for less than the excess so I cancelled the policy. Give them a wide berth.

I unlike the other reviews below have received nothing but great service. I got this insurance free with my house insurance cover and have had to use them three separate times for screen damage on an iphone 6 and water damage on another …

Terrible don’t waste your money. Paid for almost 2 years to cover laptop when claimed for a fault they looked for an exclusion clause to avoid paying out. Never received policy, don’t know how they get away with it should be closed, its …

Don’t get insured with this insurance. My experience with them has been an absolute nightmare. Although my bike was locked securely inside a garden, that is surrounded by 2 meter high walls they didn’t want to cover my loss. What is worse, …

Avoid like the plague. No clue how to repair a device and will use inferior parts that compromise the integrity of the device. Phone came back with a broken screen, sent it back and they told me it’s liquid damaged so i must pay another £75 …

This is a scam company and a fraud. They have terrible service and will do everything to avoid and deny your claim. …

Excellent service. Samsung S7 smashed screen and rear camera. Just had to send in proof of purchase. Received replacement refurbished a couple of days later. A1 condition. Reasonable excess. Happy.

I had van insurance and had over 8000 worth of tools stolen I had been paying for insurance for years and never claimed anything. I called and asked what I needed to do to proceed and got a confusing reply of in my view nonsense. Went …

You should never get Insurance with this company !!!! I have the additional tools cover with them and recently my van was broken and all my tools gone in the parking of a hotel . After over 30 days trying every day to cantact them i …

Jaw-droppingly abysmal at handling our claim and still not resolved du to their resistance to actually doing anything. EEven gave our personal details to a random 2nd hand phone seller! …

Not even worth 1 star review but unable to post without one! AVOID THIS COMPANY AT ALL COSTS! My son was mugged in Magaluf by 3 people who took his iPhone 7. Was immediately reported to police etc. Asked for all sorts of documentation. Claim rejected.

A truly awful company. Please do not waste your time with them. I have waited over 2 weeks for something that should have taken 3 days and the matter is still not resolved. They effectively lost my phone and are unable to come back with any answers

Avoid at all costs, they sent me out a reconditioned phone which was faulty, I contacted them and they told me to send it back, they returned it the same (still faulty)with no message as to why. I call every other day now and I am told I …

Shocking customer service experience with this claim. 1 hour trying to report the claim with no answer, sent my phone to them and they now appeared to have lost it and now can’t get an answer from anyone (even the Customer Complaints Team).

Very very very bad bad bad experience with supper cover mobile insurance. Don’t don’t have any insurance and business with this company. They tell lie,, do not listen your problem. If you make claims they don’t pay any thing they prolong …

Without a doubt the worst level of customer service I have EVER encountered.
Supposed to be a 5 day turn around, phone is gone 20 days now and no one knows the reason why. Absolute disgrace. …

Avoid this company at all costs. They have terrible reviews for a reason. These people will do ANYTHING to avoid a claim. I encourage anyone who has fallen victim to this outfit to report them to the FSO at the first possible opportunity, maybe then something will be done.

its the worst insurance company that you can deal with. they made me wait for 2 months for my replacement device at the end they said they delivered the device but i haven’t received anything. DONT EVER CLAIM With THEM. BASTARDS

Awful service. Slow, multiple delays with no explanation, lack of communication throughout claim. Happy to take excess payment, then make no effort to come through with any kind of half decent service. Would give zero stars if possible. AVOID.

Terrible company. The overall service they provide is poor. The customer service is also alarming. There is no communication between their factory and offices and if they come up against any problems they will wait until you contact them rather than getting in touch. ID STAY WELL AWAY

A bad insurance company, after a claim of theft and week after week asking me for new details about the theft of the mobile phone finally they blocked the claim using the excuse of the usage of the mobile, I wonder if I made the insurance …

I have never dealt with a company so bad customer service is terrible sent all information asked for and more !!!!!!! I have given all hope up now of my claim and going to take it to the obismsn as I would not have taken and payed good …

DO NOT TOUCH THIS OUTFIT. THEY HAVE LIED TO ME, REFUSED A CLAIM BECAUSE I HAD MY PHONE SCREEN REPLACED AT SOME POINT – EVEN THOUGH THE CLAIM WAS DUE TO THE CHARGING PORT NOT WORKING AND NOTHING TO DO WITH THE SCREEN. THEY LIED AND HELD ON …

Avoid. Paid £850 for my original device, lost it a few months later and they paid me £450 to replace. What a joke. Complete scam

They saying they are SUPERCOVER but they are a rubbish covers… horrible service and don’t believe what they promises you… I should had looked they google reviews before agree with a contrast with them… I been a customer for over3 year paying correct and when I needed them I was gutted!!!! So disgusting company

Good service, handled my claim promptly and I found the staff to be very accommodating! Thanks for making the difficult situation of loosing my phone a little easier to deal with!

CROOKS

Make it very hard to cancel your policy so you end up insuring a phone you haven’t owned in years. Should be shut down

This company has took my iPad and totally destroy my iPad they have replaced the glass with inferior glass it’s broken again and they want me to pay for repairing it again when they did a bad job in the first place.

Terrible communication and service from this company. They charged me double for over a year. This was after I had a total nightmare getting a replacement sent out. Avoid

Lost am I pad travel insurance I got from them asking to pay 250£ excess pls ppl check thier terms before applying

Have had to make two claims & they have been proactive, sympathetic and helpful on both occasions! Really surprised by the bad reviews

DO NOT USE. No response to email, 30 min wait on phones. Trying to wriggle out of responsibility since email 1, threatening prison….

Terrible communication, tell you they will call you back with in 24 hours but never do, absolutely no help whatsoever. Useless company!

I’ve insured my laptop with them. When it got stolen I got quickly my money and the whole process was painless. Thank you.

DO NOT INSURE WITH THESE CROOKS. APPALLING. TWO YEARS WORTH OF MONEY GIVEN TO THEM AND THEY SIMPLY DO NOT COME THROUGH WHEN YOU NEED YOUR SERVICES. THE CHEEK OF THEM.

took out mobile phone insurance, they put up so many road blocks. Stay away and don’t waste your money

If you have times on your hands, you’ll need it. Waiting time approx 45mins to speak to someone! Great!

Worst insurance company going. Stalled at every opportunity to paying out for the claim.

terrible customer service – keep getting run around – waiting for manager to contact me for 4 days now!

Worst customer support ever. Do not insure with these people.

V Good

The worst company ever stay well clear

They just hang up on me

How come this company is still functioning?