Lloyds Bank reviews

Very large spacious branch. The lady at the counter was very friendly and helpful in answering my questions and dealing with my transactions. My local branches in Purley and Coulsdon closed down, so I try to do my banking when I am travelling yo London on other business.

On the afternoon of October 21, I met the staff member, who appeared to be 30 years old. She was of Indian origin and had shoulder-length hair. Her attitude was very poor, and her professional ability was also very poor. She spoke very …

Went there to proof my ID. The customer services are helpful. The process was quick, less than 10 minutes.

Went there in the afternoon to sort out my account issues and it wasn’t completed because they said the manager wasn’t there. Also went back in the evening again to provide additional documents as it says the bank is closed at 4pm so …

Worst branch I have ever seen in my life. Just because of this branch, I will change my 5 companies account to another bank. Such a shame and bad service.

‪Give Tates money back you scums‬

It is a line of people waiting and it moves very slow but that is because the staff are very considerate with each customer. They try to understand what you need and help as best as they can all the way, not putting your documents in your …

Rubbish service…blind cashier who can’t see numbers on ID. Manager over there rude and completely useless(who give you this position?) Do not care about customer. Decided to close my account and move to different bank because of this…

I found the guy the customer service desk very unhelpful. I went in there to request a document confirming my overdraft limit for a mortgage and he immediately kept trying to cut me off to tell me this wasn’t possible before I could even …

There was like 15 people waiting in the queue and only one cashier at the tills, however there was 5 staff members walking around and a manager which could definitely support the cashiers point.

The cashier people are helpful but I had probably the worst experience EVER with one of the girls on the information desk who said she couldn’t stamp my documents when I had CALLED the call centre people and they said I could go in and get this done. Since she left it’s marginally better.

Appalling experience! Arrogant and unhelpful staff, extremely rude to customers. Made me wonder whether I should change banks, but luckily there are other branches with nicer people working.

The people at the bank are really helpful and polite, once you get to them.

Yes, there is always a long queue with most counters closed. And it takes ages to get to any staff.

The girl at the front desk was so helpful and patient. I am frnech and my English is very bad and sometimes it’s very difficult for admin stuff!! She took her time to explain and help me to solve my pb.

They have blocked my bank account because the reference letter from my employer didn’t have written on it the date when he wrote it. I provided them another reference letter from my employer with the date on and they told me they would call me soon . They haven’t and my bank account still is blocked.

Another Branch where it takes at least 30mins to be seen. 2 Cashier Windows and 1 always closed. Line of 5-10 people al waiting. Lloyds… What are you doing?

Hi.They did not bother to help me,i had everything i needed to reactivate my account and after traveling from Spain they did not care.The two women of the entrance were not friendly and, the boss, i thought my problem was funny.I like the seriousness when it’s about my money .It’s a shame not to respect the problems of others

A staff came to the customer queue, asked each of us and advised what to do. It was just great help. Every bank branch should do this.

There was a mix up with my appointment time but they squeezed me in to be able to open my bank account. The service was great and the banker who set up my account was nice and very knowledgeable

This place is wonderful, just come
They are very friendly and patient

One of the worst service ever, why staff working inside i don’t know.
I’ve told them i need to pay money, and what? it’s a big problem for them….
Lloyd’s management, my advice to change that lazy staff in that place.

Staff members are very supportive and help to everyone 👍👍one of the best supportive Member is Olu akiwumi mem…she is really good support to every international student and very friendly…very friendly atmosphere.. …

I had read the reviews and didn’t quite believe them so I went in to open a business account. Five months later, business account still not operational – a total nightmare. You’ve been warned!

This morning the branch was opened late and no cashier service was available. The customers were told to come back after 9.45am despite 3 members of staff were in the branch.

Staff promised something, I had to go to the branch 2-3 times, they kept telling me it needs 48 hours. And 20 days later still nothing happened

yet another time poor and rude service… i’m not sure why this particular branch is so bad, the rest are really nice

Painfully slow, better to walk up to the Strand branch as bigger with more attentive staff. I waited here so long I needed a shave by the time I left.

worst service i have ever seen in my life

Really need a self service cut staff keep the bank for deposit save there money in the bank. I am really worry’s me when there bank closed down.

Staff was very helpful and flexible.
Systems and software used very old fashioned and not working well.

Took me 5 visits to get a student account opened, as every single time they requested new documents and refused previously requested ones.

Experience in the bank were nice, the staff ANN is extremely warm and helpful.

An old school type branch, (I think most Lloyds are like this).

No self service, so if you need to see a member of staff, expect a queue.

One employee was very rude and unprofessional…Almost seemed to look down on me whilst talking.

very quiet atmosphere，great service and fast！

staff are helpful and now there is self service as well

Excellent service, very helpful and kind staff, many thanks to Assam Salim and Raj

Limited staff at busy times, bad customer service!

I was quickly helped with my problem.

I asked for bed and breakfast waited so long

Super slow service

Employees with ghetto attitudes!

A blister made by many

Open from 10?

This is the ban …