Swale Heating reviews

After some difficulty, I managed to secure my annual boiler service.
The engineers who carried out the job appear knowledgeable and are courteous. They are worth 5 stars. Unfortunately, they are let down by the admin side of the business. Hence, the overall score of 3 stars.

Big thanks to Grant and Swale heating team. I Called 15/12 and they arranged video survey call 17/12 in the morning.
Grant was very professional and knowledgable. Found it very reassuring that he …

My feelings were they do not take what I had to say seriously because it so suited them and meant less work for them. Social housing customers are regarded as second class citizens

Shockingly bad service from this company. Do not turn up when booked, do not let you know they’re not coming, you will wait for hours on the phone to speak to someone (really, hours), and if you do finally get through they are rude and …

Spoke to a Bethany who was very helpful but we got cut off on the phone.Rang back and spoke to Roy who helped us to resolve the problem we had over the phone he was brilliant well done but also Bethany had rang us back and left a message …

Joke, choosing this company to repair your heating .

My house boiler down since early November and guess what still not got fixed , …

Where to start with this company?cowboys haven’t a clue what they are doing and will leave you without heating or hot water. No matter what is it they will say they don’t have someone free or the skilled worker to repair/fix the problems or …

Left me with no heating or hot water for ages then offered me £30 in love to shop vouchers in October 4 months later still not received, getting through on the phone a nightmare and they don’t reply to emails, rubbish customer service, the only positive is the engineers which are taken for granted, they do a fantastic job

Shocking service cancelled an entire Easter to spend with family for them to not turn up said it was an emergency and said I can’t rebook yet they never showed unable to contact them or anyone waited in all day for a no show aid I would no …

Going on my whole experience with Swale, it’s a one star from me. That’s nothing to do with the engineer who came on Wednesday 7th June, 2023. I had my gas safety check in March. My boiler had a safety sticker placed on it, but I was told I …

Boiler broken down, it took three weeks for an appointment to repair then they didn’t turn up. Tried for a week to make a new appointment, ended up with immersion overheating due to poor installation and a water leak through kitchen ceiling …

I recently had the displeasure of working with Swale Heating and I must say it was a truly disappointing experience. The company showed a complete lack of professionalism and reliability in their services. …

UPDATE. Now it is 4 missed appointments, what a shock from such a reliable company👀🙄 …

Four attempts to solve pressure drop after a new boiler was fitted.
Meeting four days of our time off up the wall.
When the fourth plumber turned up he said the joints were not fitted correctly. …

No show for 2 emergency appointments without any explanation why they didn’t attend and now it is impossible to get hold of them as they do not pick up any calls and the online chat service is always unavailable.

Badly installed New boiler. Left without hot water and heating for 8 weeks. Now every month it stops becos of low pressure. Now waiting for a radiator to be installed since before Christmas. Dont keep appointments. Came one time with wrong …

If you want the reassurance of 24/7 call out for your heating don’t use Swale. I was disappointed in them as I’d used them to install my parents Worcester boiler 4 years ago and that went fine. But, as soon as it was out of warranty we …

Terrible customer service they tried to leave me with no heating and hot water with a brand new baby in the house. Had to scream down the phone at the cold customer service agent for 50 minutes to try and raise a complaint about my services …

Called out to sort a boiler fitting they budged week before had, sent a gas engineer who said who ever fitted this needs shooting. Well was your company. He left and sent a electrician over a week later who them did great fitting it all …

Avoid Swale Heating.We have been left without heating or hot water for 2 WEEKS. …

Not up to the job. Am paying £26.67 per month for a maintenance contract for an oil boiler. So far Swale have failed to keep the last 3 appointments to service the boiler. Simply not worth the money and would advise anyone to look elsewhere.

Had a Combi boiler fitted, but the mains pressure caused a few leaks. Just had another leak, but Swale said they can’t deal with it. We had a leak prior to the boiler being fitter, and this company quoted for the boiler but thought going …

Very poor service. I’ve been without hot water for over a week now. Waited 12 – 8pm for the repair Thursday, engineer didn’t turn up but then claimed that I had not answered the door. Their own tracking system show that they were not at my …

This is a worst company very bad. Left me without heating and hot water fir weeks every time engineer coming for repair they need a new part and is at least 5 to 6 visit still no repair done but ordered a new parts customer service can’t help attitude disgusting no respect.

Usually the staff are goid6 but today a gentleman arrived who was quite rude and thoughtless. I am disabled and in pain. First he had me move a lot of stuff in kitchen, but didnt actually need it moved l. He asked me to move some things …

Paying £18 pm for annual boiler service and breakdown and waiting 5 weeks to come and fix heating that won’t go off and can’t be regulated. Then on the day (pm) I am 9 of 9 and late afternoon I have call to say engineer has been called to …

This company is a joke. They have recently been look after our heating and boiler issue. They turned off my heating and hot water 16 April under OOH. Booked appoint few days later wrong part ordered. I followed up call back received …

£98:00 call out charge, problem diagnosed, part ordered there and then by the engineer (I heard him order it). So far so good. The engineer had no idea of the timeline (I was without hot water). I heard nothing and called them. I fell off …

Swale heating is perhaps the worst company I have ever had to deal with. Everything with them is pulling teeth. They did our annual boiler service – it collapsed two weeks later. They were supposed to come and fix it – it took them two …

Awful company, left a vulnerable disabled woman with no heating or hot water because the engineer didn’t know what he was doing during a “safety inspection”. I was given a fan heater and told the electricity will be expensive. Endangering …

Had minor heating system breakdown 31/12/2022,had to wait 2 weeks for an engineer to call. Whilst “mending “ he broke the system more then run away! After numerous call outs and many different engineers they are still incapable of fixing. …

Almost impossible to get through on the phone. Appointments have been cancelled twice, so far by Swale and we have no confidence that they will keep the latest appointment.

Constantly missing or late for or cancelling but not telling is appointments when waiting in all day for them. 4th time now. Useless company happy to take the gov contract money n dish out bonuses to CEO of OUR TAX MONEY but clearly doesn’t spend that money on the company…

Man where do I even start with this company long hold times almost everything time I call I am hold for at least 30mins they said a engineer would come out and fix my boilers I waited for 12hr and the engineer didn’t show I called them 4 …

Engineers didn’t show up on 2 occasions, no phone call or anything. Complaints team didn’t actually answer my questions. Luckily someone did show up for the 3rd appointment.

Called in a reported water tank has burst and leaking into our electrical cupboard but was told “Our RSM has said no engineers to attend to our emergency until Tuesday” over 48 hours to wait.

The very worst experience I’ve had about gas safety check in over 22 years living in this flat was with this gas company from hell.
For the first gas safety check pm appointment they kept me waiting all …

No better than TSG Heating,the sooner L&Q housing cancel there contract the better,been trying to get 2 radiators fixed for over six months ,SWALE heating are complete Garbage.

The most god awful service I’ve ever had the displeasure of dealing with. If you book for an engineer to come out, expect them not to show up at all (not letting you know they are not coming) – OR show up 4 hours late !!!! Unhelpful phone …

As Always A friendly,professional service, carried out Extensive tests on system.& Explained what finds he had made.Overall very happy. Thankyou

Had a boiler installed and 2 days later this caused a leak which damaged our property because a nut on one of the pipes was not tightened enough. Was offered a small amount of compensation but when I challenged the compensation amount, …

Not great . The day of the my appointment I waited in all day . Then got a phone call at 8pm . Saying they wouldn’t be able to come that day . So made an appointment for the following week . Between 8 am and 12 pm . I waited in all day and …

After two cancelled appointments I find myself still living in a building site with a 5 meter by 33cm hole in the ceiling. …

I am a housing association tenant and have to use Swale Heating without a choice, however if you are a private client, I would rethink your choice. …

The Engineer Warren was a lovely bloke made sure the boiler and thermostat were working properly before he left. He showed me what to do on boiler for the future. Couldn’t have asked for a better engineer. Wish all were like him

Very poor standard of service. Being out of Central heating,for 6days, called swale no one turn up . The following day I received a call from swale that there are going to send out some one out between 12 and 5pm, engineer turned up 10:50pm …

I’ve been using Swale since they installed my boiler some 10 years ago. The installation of the boiler was trouble free and I thought they were a good company. I then used them as my maintenance company during the time the boiler was in …

Swale is the worst company ever I haver dealt with.
It has been over 4 month with no heat.
Keep giving appointment never turned up or they get the wrong size of products. …

Good once arrived. First appointment cancelled and had to wait another week until they could get to me.

Currently Swale are providing an appalling service. I have been trying to organise a repair visit for a Worcester boiler leaking water.
No response to e mails and and endless wait and no call backs when phoning …

Completely useless. Heating system has been broken since 30/12/22 and after 4 different engineers have ‘mended’ it , it is now worse than ever. They never return calls and average wait on phone is way over 45 minutes on average. DON’T USE if you value your sanity.I’ve only given 1 star because system doesn’t allow you to give 0.

The reviews of this company explain everything. A shockingly bad company and service. We had this company due to replace a radiator in our new house which was serviced by Swale Heating. The previous owners had booked in the replacement as …

I have a medical problem that I need heating and Hot water or my body temperature drops low. I was left without Heating and Hot water for Four days now! No contractors until the following week… I’m registered as a priority customer but …

I have to use swale due to my landlord but I would definitely avoid if you are a private person who is looking for any type of heating repair or installation!! My boiler has had many parts fitted to stop the same issues from happening!!! …

Boiler broke down. Engineer called to fix it late afternoon. Needed a new part which the engineer managed to source and returned in the evening to fix it. Excellent service thank you.

Took 4days to respond to an emergency call out. Since then they cancelled 4 to 5 appointment because non of them are willing to fit a part needed for the radiator. Poor service.

Absolute rip off merchants. Sell you a premium service package, and then refuse to provide the service package detailed within in. Avoid like the plague. I’ll be speaking to trading standards about their mis-sold products.

We have been without Hot water or Heating for over a week had to use gym for shower for my whole family .they don’t have any professional engineers who can fix the problem. Try to Avoid .

I am over a month for over a with NO HEATING!!! I have 3 children and one is serve asthmatic who has had two hospital trips. My home is so cold and it is snowing. Sent people out said boiler need changing and a pump. Waited weeks for an …

Failed to turn up for an appointment, late to an appointment.
Customer communication is poor or late.
Overall engineers are fair and reasonable. …

Really bad service. Said I can only do Tuesdays due to work, they book me an appointment on Monday. When I finally got a tuesday appointment, between 1pm and 8pm the engineer calls me at 7:35 pm to say he wouldn’t be able to make it. Tried …

They were due out to service my boiler but didn’t turn up on 3 times and when I emailed they did not get back to me! Save time and money use someone else

Have been left for 5 days with no heating or hot water in sub zero temperatures. Over several calls have
not been answered in less than 45 mins to even speak to someone. Engineers not turned up then couldnt help absolutly terrible service!

I always have very prompt service, I booked a call for a leak and they arrived within the hour.

Since TSG changed to Swale heating as our provider service been very bad .. constantly things are not fixed properly leading us to book more and more visits… Waste of time … wouldn’t give even one star.

Did not service boiler,took pictures of fire alarms, did not report or fix my leaking radiator trv.

Company vans happy to use disabled parking. Vehicle GL71VLV parked in disabled bay for at least 30 minutes at a service station. Unbelievable.

Engineer came to carry out an annual inspection of the boiler and central heating system. During the service, I mentioned that I had had to keep topping up the system water, as the pressure kept on dropping. The engineer did a full …

Takes them an hour every single time to answer the phone, never got through in under that… They come and sit outside your house for half hour, then another half hour after they finish, all i see is workers milking it, being lazy, no rush, …

Excellent service. Responded within 30 minutes . Took care
to make sure my elderly relative was warm and safe

Swale Heating was supposed to service our boiler on the 2nd of February pm engineer didn’t turn up didn’t phone I have herd nothing from Swale since did try phoning on the 2nd was kept on the phone for 40 minutes with no one answering I have kept screen shots of everything so I am not very happy.

Waited 55 minutes on phone then got cut off then a further 40 then cut off.. outrageous leaving a disabled lady with no boiler in a minus 1 wether condition. Good firm when you can get hold of them. Ever thought of taking on more staff

Very untrustworthy, unreliable and unprofessional. We are in a very cold house and no lights too for over 3 weeks we have been trying to find them. They booked appoint for my 70 years old mum. I cannot even believe such company have a trust …

TERRIBLE.
We had a new boiler installed September 2017 by Swale. Unfortunately the condensate drain waste water from the boiler was plumbed incorrectly and we have had …

Arrived to service boiler after two appointments when they didn’t turn up and not even a phone call to say they wasn’t turning up. Boiler was left with all settings on maximum and not on eco mode as I use it and I’m sure the 20 minute …

Been with swale heating for 15 years and never had a problem until recently.
I’ve so far wasted 7.5 hours of my life trying to get someone to fix my boilers 3 weeks later still not fixed. …

After not turning up to the first appointment they arranged another without discussing if I will be available! Came to do a gas safety check and shut my hot water and heating off due to it not being safe! Not explaining why but saying I …

Biggest bunch of jokers. Unprofessional engineers. 4 appointments rearranged and a visit with wrong parts when engineer had already been and told them the part required. Called at end of day to say they cant attend again because of an …

Avoid these people at all costs. My mum took out a boiler breakdown cover with them. She is elderly and has a heart condition and they left her with no heating for weeks. Turn up with wrong parts, turned up without parts, and constantly …

Avoid Avoid, Avoid at all costs I’ve spent over 3 hours trying to contact them in 1 day still haven’t managed to get through have to use them as housing association uses them as main contractor there an absolute joke and would be …