Teletext Holidays reviews

Awful. Diabolical. Rude. Stole my money. Due to covid could not go on a 3 night holiday as the country had declared 14 day quarantine to anyone who entered. That was last year. I have still not received a refund. I have rang many times and …

we have booked several holidays with teletext and have always found then to be very polite and helpful. Their online manage my booking is great and i particularly like their web chat facility which i find quicker and better if you have a query. All in all i would recommend teletext to anyone.

Absolute joke fest of a company. When I originally booked the holiday I was told multiple times that there was no fee to amend/cancel the holiday. As it it turns out I am unable to travel due to work commitments. …

My first experience with Teletext holidays was very easy, the agent was very helpful and gave me all the information i needed,. I would use them again in the future.

I am putting this in for my best friend
NEVER EVER USE THIS COMPANY their customer service is non existent, booked a holiday with them for July 2020 I was entitled to a refund, but after months trying …

I have not received particularly good service from this company.. When I booked I was not told that they were just agents for other suppliers and in retrospect they did nothing that I could not have done myself. I was informed by Ned that …

Totally disappointed with the service i received . After being recommended to use them and reading some good reviews i decided to book my holiday with teletext. DJ was the operator who assisted me, at 1st i felt he was helpful and got me …

on 07/30/2021 My family and I went on vacation to mallorca arriving at the hotel we found out that our reservation was canceled we called the company they said we were cancelled. My 2-year-old son fainted from fatigue. We stayed on the …

THEY ARE NOT REFUNDING FOR HOLIDAYS CANCELLED DUE TO COVID!!!
I booked a holiday for October. It was cancelled by the operator. Was told by Teletext that I would not get a refund until January. The refused to email me …

Avoid at all costs! They sold me a holiday with a room that was completely unsuitable for our family. I was forced to pay to upgrade. When I got home I followed procedure and made a complaint by email and when they eventually replied some …

First time we have booked with teletext. We have always avoided them due to the call now for a price which we thought would end up being a lot more expensive. I tried to call but the line was busy so I left a message. Within 30 seconds I …

Disgusting experience so far. Have been told since May that they would change our holiday to a different destination. Its now less than 4 weeks before we are supposed to travel and we are still none the wiser. …

I had a very good experience booking my holiday with Teletext holidays. The agent whose name was Sudhen was very polite and demonstrated a high level of customer service. He was patient and was able to answer all my questions. He did not …

I would give 0 stars if I could. A word of warning, Do Not book a holiday with teletext holidays. We had our holiday cancelled last May due to COVID-19 situation. We were asked to be patient regarding a refund, which we were. After 3 months …

Further Update: So we have returned from holiday and all went well. Update: So after this review I was sent on a more official email with an accommodation voucher. Private Transfers (which they advised us to take) are proving to be a bit …

Very helpful sales person on the phone. Flights and Hotel were booked but he found us a cancellation to fit what we wanted and needed with bag upgrades and a lovely looking hotel in Turkey on the Beach front. Looking forward to going!!

Prices shown are NOT what you pay! This site is a scam, they advertise low prices to lure you in but when it comes to booking they tell you that the room type is no longer available but there is another room available for £100+ more, or …

First time using this company and I wasn’t impressed, the customer service representative quoted one a decent price for my holiday then once I agreed and paid my deposit called back and said the price had changed and its gone up. .. I wasn’t best pleased but as its for my son’s bday I couldn’t be dealing with further complications.

We will not be booking again through teletext. The whole experience leaves you with a vague sense of having been victim of a hustle. The price advertised isn’t even a close estimate as the price increases with every step or option. I …

Gareth, who helped me to find the best deal for our holiday in Turkey was really helpfull. He helped me to find better time of our flights, so we didn’t have to wait hours to be checked into our hotel. He confirmed everything with me few times just to be sure that I have all relevant information.

I have recently booked my holiday (not gone yet) with teletext and am regretting it already. Firstly ‘Bates ‘ did not speak good English and was not very clear. He went through the process. Upon asking if the hotel was clean he said …

NEVER USE THIS COMPANY
When I booked a short break for my daughter and her friend, I think I asked the agent 6 times if not more, if the holiday is cancelled will I get a refund and i …

Update: Emailed the compliance department and they fixed the problem a day before travel. …

I found the process quite stressful at the start, the salespeople seemed quite rude (I wanted to know some basic information about the hotel, and got a very loud “oh my god you really do want a lot of information don’t you”) and didn’t …

Terrible service and rude customer service.
Booked holiday last year and payed balance,
Then told to pay more or I would lose holiday. …

I was disappointed when I couldn’t buy online with Teletext Holidays but the service on the phone by Ravi and colleagues was consistently good. Apart from being unable to confirm that our exact room preferences had been agreed by the hotel …

Cyril from the sales team was helpful and booked our holiday within 30 minutes on a phone. We were not able to get a price as per the website unfortunately. We booked holidays via teletextholidays before and never had any issues and hotels were very nice.

Super customer service and care from a knowledgeable and very patient advisor. Rang for a quote but as the advisor was able to give further advice on properties and resorts ended up booking one of his recommendations at a price cheaper than …

Good and bad experience at the same time.

Austin was helpful finding right holiday, whilst his English was good there was …

Teletext, I’m extremely disappointed with your time to refund my holiday, especially as your agent said it would be refunded in full in 3 days. Contacting you today, to chase the refund up, you have now told me 4 weeks, on your live chat. …

Do not use this travel agent. I booked a holiday in January to Cyprus for May 2020. The holiday was cancelled in May 2020 due to COVID 19 and the airline Jet2 swiftly refunded Teletext with the cost of the flight. I am still awaiting a …

Avoid Teletext crooks at all costs!! Unprofessional, poor customer service, irresponsive. We suffered unaccounted and unexpected charges at the hotel which were non disclosed prior to the commencement of our all inclusive trip. …

First time booking a holiday in 5 years and I found teletext website so quick and easy to use with just the right amount of information. Great customer service, it was easy and straightforward to book and Lionel the advisor was so helpful. I’d definitely use teletext holidays again.

On the positive side.. I like the simplicity of the Teletext website and I think their holidays offer good value in a competitive market.
On the down side, my recent booking was incorrectly aligned (Wrong hotel) and …

This is the first time I’ve booked with this company. It started off well. We are 3 couples wanting 3 separate apartments in a property in Barcelona. We paid a £10 deposit to hold the 3 rooms until all 3 couples could call and pay ( the …

We have had a terrible time with Teletext. DO NOT BOOK with this organisation. Firstly our holiday was altered due to Thomas cook flights being cancelled. The company did not communicate with us proactively and cancelled our holiday but …

So far so good for our recent booking in Barbados. However we have been on a few teletext holidays and they have been great. Staff helped with bookings and were reachable if we had any last minute questions and they did not rush which was great.

We wanted to speak to someone regarding our holiday, and when we phoned, Eldrin helped us through brilliantly. He was extremely helpful, looking into costs of different flights, different dates, different airports etc. We never felt rushed …

Booked and paid half my deposit was told I could book my flights when outstanding balance was paid. Rang to pay outstanding balance was put on hold for over an hour in total !! Now I’m being told I can book my flights but I will have to pay …

I am in the middle of an issue now. I received a very hard sell from an agent yesterday. He took my bank details for flights and a very specific hotel. He came back to me and said he booked the flight but there were no rooms left at the …

I was pleasantly surprised with the friendly efficient service I received when booking my holiday. I spoke with 2 agents who took the time to clearly explain all the relevant holiday information and rang me with good hotel prices and additional details. I will use them again.

Excellent customer service from Philip. Very informative and excellent knowledge. Didnt have any concerns by the end of the call as we went through them all (thank you for your patience with me). My first time booking with Teletext Holidays …

First time using Teletext Holidays Uxbridge. Very straight forward booking. Gentleman was very efficient and helpful. Very pleased with the service we received. Would definitely recommend your company to family and friends. Will definitely be using your service for future holidays. Many thanks.

I have booked a holiday with them. They took all our details and ages of our children (14 and 16), took the booking and took our money (over £6000) in full. I looked online a few weeks ago and it says that the hotel is adults only despite …

TT789124 If I could give minus stars I would do, Teletext holidays sent me on holiday, on arrival no transfer, so I paid for transfer to hotel. The hotel I had booked for my stay had been closed 7 months prior to my arrival, after an …

We have booked a holiday to Turkey, Antalya, recently through Teletext holidays. The overall experience of booking through their service was pretty smooth with the operator being kind and despite not having the first hotel option we wanted …

My experience was “fine”. It is annoying that I have to call up to book as it appears the prices quoted online are in no way related to the prices when you ring up. …

i have used teletext holidays 4 times now and each time they have been very pleasant and helpful. Teletext holidays explain everything very clearly and give you time to think about it without any pressure then when you have decided to go …

Absolutely awful!
False advertising and poor communication.
After searching for a holiday on their app, you have to call to confirm room …

I booked a holiday back in February 2020 to travel at the end of March 2020. Due to Covid-19, everything got put on hold as countries were closing their airspace. TT refused to give me a refund eventhough I had made many calls, emails and …

Should be able to book online and not have telephone “so out dated”. Was on the phone for more than an hour to book and pay in full, it worked out more expensive than the online quoted price by about €60. Therefore no real saving on booking flights and hotel going direct to the Airline and hotel website yourself.

Hamilton booked our holiday over the phone no fuss, straight forward and a really lovely friendly member of staff. He was very patient when I didn’t always understand him and asked him to repeat due to his foreign accent. Only rang up to …

Thought i would give them another chance after the disaster they caused in 2017. …

Teletex holidays chucked us out after cancelled holiday in march left us to the lovely locals of Izmir to help us ! We paid £1600 for a rescue flight via Russia! Promised our refund of £718 by the 31/08/20 and still no refund! Do not book a holiday with this company ! BEWARE !!

Spotted a great deal for a short break. When I told Claude I was going to another company who had the same trip for £30 cheaper he got anther £5 reduction and giving me time to talk it over with my husband he phoned me back on the dot of …

Booking was made very quickly, outstanding really. Our budget was not immense, we only had 2 weeks before we could go and it’s all arranged,
looks a great place. Will definitely go through teletext again. …

Called about a holiday I was looking at online, but found out it was actually £150pp more expensive than advertised! Wasn’t happy with this as felt it was very misleading if the price advertised isn’t even close to the actual. However, the …

If I could give this company a minus I…
If I could give this company a minus I would. Absolutely no customer care whatsoever. We booked through Teletext holidays who were brilliant to start with. …

Fabulous prices, but truly horrific user-experience. The credit card payments page (for booking just a hotel) doesn’t work. Emails about this aren’t answered. Customer service calls put you through to a long-winded and pushy sales team – so …

What a pleasant experience!!! Having heard the terrible reviews of teletext bookings I was extremely apprehensive for my phone call, expecting to be badgered into expensive rooms with unnecessary extras however this was not the case! …

Cheap holidays never had a problem booking before.. until sunday booking a family holiday we were giving a very good deal so decided to book it the guy said he would phone us back when holiday was booked. He phoned to say flights and …

Was offered a holiday then back tracked and tried charging me over £250 more and change of date after already having a verbal agreement for the holiday, I said know I want the holiday you just offered me anyway they was meant to listen to …

Never had an issue. Prices are different to the website but I have always got the best deal there is. Booked 4 holidays in the past year and all of them have been booked with no issues and for the best price. You need to bargain with them, They want the sale as much as you want a great price! Would recommend!

Most stressful experience booking a holiday I have ever had to go through. -Not only did Teletext holidays make me pay for the wrong hotel from the quote we had discussed on the phone , they then told me all was sorted once I noticed the …

March 3rd 2018 I found a 10 day S/C holiday advertised on website for 375 pounds. However when I rang to book this holiday I was advised that the holiday price had increased. I wasnt happy with this and told the agent so. I reiterated that …

I recently booked a holiday using Teletext. The operator was very helpful and took me through the booking step by step. As my initial choice was no longer available he quickly sourced other similar resorts and I was able to finalise my booking. Great service!

Have booked a holiday with Teletext who have been miss sold our family holiday. The information relating to the holiday on the website was completely different to what I was given. They have been messing us about for weeks. I have call …

Great customer service (a little pushy, but then they give you 110% so it’s forgivable )
Would give 5 stars, but you never (and I mean NEVER) get the advertised price …

Shocking, booked a holiday on 31/12/17 to leave on 07/01/18 (this Sunday) after contacting you every day regarding hotel voucher/confirmation still not received. I have just spoke to the hotel in Portugal and we are not even booked in!!! So …

We paid for the 20kg suitcase allowance while booking over the phone, a day before the holiday Ryanair said it hadnt been paid. I had to pay a further £58.00 i have used teletext for years, NEVER AGAIN… 💷EDIT,, TELETEXT REPLIED,, READ …

Not great start! Felt incredibly rushed throughout booking, i asked from him to slow down stop rushing me, he asked if I was happy with total I replied yes,expecting to pay a deposit… he then proceeded to take card number & has taken the …

Flight was cancelled so all I wanted was my refund. Nearly a month later and I still have to phone them and explain the situation over and over and over. They promise a refund and nothing. They promise a call back within 48 hours and …

I would like to thank Kelvin a representative at teletext in the new booking departments. He work so hard to find us a group of confused women a perfect location and hotel in Ayia Napa. He was patient, resourceful and helpful, all the …

Having used teletext before I’m really disappointed with the service received this time. We found a holiday for £232 pp which was about all we could afford to spend and had tracked it over a couple of days to find it had gone up by a few £ …

Lady on the phone really tried her best to find my friend and I the best holiday. She had immense patience. We found the perfect break and booked it with her. I will definitely use Teletext holidays again.

Very poor at communication, holiday was booked for June 2020 . Still waiting on refund , everytime I call there reply is email them with details and you will receive a reply in 48 hours , different emails given every time, via a TX message …

I called and asked for a price on a particular holiday. The price I was given was more than I expected so I Tolstoy my agent, whose name was Philip, I would like go discuss it with my husband. He said that was fine and he would call me back …

AVOID – Paid 5k for a package holiday, flights got cancelled but they still insisted on no refund even though we had no way of travelling.
They then took another 5k for absolutely no reason at all. …

I have used teletext 3 times and have no complaints..
Its a simple friendly service to use and you can ask as many questions as u like and the staff are always polite and informative …

Appalling customer service. Holidays paid in full. Transfer vouchers are nowhere to be find. Called customer service, just to be told, that the transfer voucher is my TT number. After asking how will I find a driver or what is the company …