Tesco Mobile reviews

I was reluctant to buy something from them recently because I’ve had such terrible experience with them in the past, but I took the chance. Once again, it was a mistake. The amount of times I’ve made orders with them, only to have them …

Excellent help from staff member Curtis when I needed to buy a new printer this week. Talked me through the options in my price bracket and gave me time to decide. Was able to answer all my questions , thank you

Great service from the chap that served us today (I didn’t catch his name). We went in to purchase another iPad, openly admired this wasn’t his section but would find someone to help. Came back and explained all his colleagues were busy but …

Staff seemed to have little interest in engaging customers. Had to go looking for help and having to break into a staff social conversation, one of whom could only be bothered to vaguely point me in the general direction of the product in …

Whent there with a issue I had two sales assistance doing one task waeting when invited to speck just kept on looking at there computer told to phone a number on a leflet I asked if some one could look at it saed no staff I walked out then …

Visited today with my bamp to help him buy a computer. He specifically wanted a Dell 3910 which wasn’t in stock. …

We went to curry’s PC world at culver to pick up some stuff for my gaming setup and the employee Thuhin (I hope I’ve spelt that correctly) was absolutely incredible! He was so helpful and listened to my mums babbling and answered all her …

Staff stood around on their phones and chatting. Was going to purchase a £1500 laptop but decided to go to Newport road Currys instead because they’re usually really helpful. Visited around 4pm on 28/1/2023

Currys’ going through a lot of strife… The staff don’t have a clue about the products and we were there for over an hour just waiting for them to find batteries and a TV remote so they could show us how the TV worked… that includes the …

Always great customer service in store but not so great when it comes to after care

Excellent needed a new cordless vacuum cleaner and found a new Henry Quick from Numatic
Curtis was helpful in making up our minds

Well …what a terrible business still. I wanted to buy a 70 pound clock radio and they want your name address details. I just wanted to tap my card and buy the item. Walked out in end.

Staff were very happy to help and approachable, they answered all questions i had as a customer, I am very happy with my purchase and the technician that called to fit my new cooker had great customer service skills, very happy and helpful.

Customer service is terrible. They just hate to work. I bought my laptop online, so they sent me from the shop to the online customer service, the online customer service sent me back to the store…. It’s about 10 minutes to replacing a £2 …

Always the best appliances and prices…use Currys in all our “Holiday Let’s”

Went to purchase an Intergrated fridge freezer. Wife chose the one and I went to store to buy. 2 days later the wrong one was delivered on inspection of the receipt which I should have checked before leaving store. Went back to the store on …

Plenty of staff on hand but, at the same time I didn’t get pounced on when I walked through the door which is always a bonus. Was able to find what I wanted and leave again in no time. Even the kids didn’t have time to get bored. I find the …

I wanted to order an item so I approached the desk as the floor staff were all busy with other customers, as I approached the desk the girl serving was eating a chocolate bar, she then walked away to finish eating then came back to me …

Every time I have the unfortunate pleasure of having to visit this store I always regret it The most unhelpful staff who really can’t be bothered and can never find what you want I even though it’s somewhere in the stock room !!!!!!!!

Tried for 4 days to order a product but due to a fault I couldn’t. Customer Services is a complete joke. No help. And now the product has gone up by £400 and they won’t honour the price it was .and they will not put you through to a manager. Never going to currys again. What a disgrace.

Not happy no staff at the car phone warehouse other staff was there but did not no were anything was

Don’t know if it’s 0 or 1 or 2… Don’t think more than that.
Drive 15 minutes to nowhere to find out they didn’t have the mobile section rep today… 🤷🏻‍♂️ …

Awful click and collect. Collected an oven. Went through the steps in the email waiting outside for over 1 hour in the end had to go into the store and get someone. Won’t be shopping here again.

Very helpful staff. Friendly. Very happy after visit

Friendly staff will also carry items to car for you .excellent service.

I would give them no star…. I asked the person at a desk counter and asked about a Lead 4 a Printer and said would get one.. I was left for 10-mins with my Austim son, and the woman just completely forgets me and carry’s on serving with …

The overall experience when it came to purchasing a fridge in the showroom was good. What spoilt it was when the driver & his colleague came to deliver the new fridge. Initially they said that they couldn’t bring it up to our 1st floor …

Received fantastic service today from Yaz in the mobile phone department. Gave great advice on phone choice and very patiently provided set up service for my mum who is in her 80’s.
Would thoroughly recommend.

The sales staff were very helpful, we got exactly what we wanted with the help of the staff

AVOID AVOID AVOID!!! If it’s a JVC product, even though you probably won’t want the extended warranty, the product WILL break shortly after 12 months have passed. You will be offered no explanation and no options for repair. Any customer …

The staff are friendly here and make it easy for you to find what you’re looking for. There’s always a lot of products in stock but it’s probably best to check online first to see if what you’re looking for is in stock at this specific store.

Went to purchase a large screen laptop for my Dad. He’s partially sighted so required some assistance from staff. They were helpful & were able to quickly show us what options were available. Didn’t have to wait long & our purchase was quick.

Visited to buy a fridge freezer, Jackie looked after us brilliantly, she really is exceptional at what she does. She went above and beyond and delivered top notch service, she’s a great ambassador for the business, highly recommended👍👍 …

Was disappointed taking my laptop for care+repair there where the rep didnt believe i actually had overheating issues with my laptop – was condescending to me the whole time as if i knew nothing about computers and even at one point tried …

Excellent selection of items, good service and quality

Phone ringing, in a que with 10+ people 1 serving one standing behind chatting to another staff member. No sense of urgency. …

Not great at all with regard to printers. HP Laser printer on display that I would like to buy. I asked a staff member if I could buy it please having made several previous visits to the store and discussed the printer with other staff. …

Didn’t stock what I wanted but friendly and helpful

Not a great experience today. I decided recently to upgrade my TV and after a great deal of research I settled on 50 inch model. The PC World website had it listed for collection that afternoon or delivery. On arrival at the store I had …

Hasn’t really changed much since its been open, could do with a layout change. Staff are always helpful.

Culverhouse Cross changed their Sunday times to close at 4pm yet when placing Click and Collect order it clearly states available to collect until 4.30pm, if you search on Google it also states 4.30pm. Lazy rude staff wouldn’t allow me to …

Sadly just visited Culverhouse Cross store to buy a new laptop. Despite multiple staff on duty and talking to each other, nobody could be bothered to help us. Advised there was a long queue. Where I don’t know. 😡😡 at least John Lewis Cardiff will be happy to help. …

Got a good smart TV for my mum here good customer service .

Went to buy a mobile phone, got there at 12.30,ignored by about 4 members of staff, Went to the counter and was told for some reason I couldn’t buy phone till 3pm. Come 3pm Went back in, ignored again, Went to the counter to be told I couldn’t buy a phone today???? How can they find this acceptable??? TAMPIN.

I have always hated going into this store, not because of prices or poor customer service, but because the sales staff have always been pressured into selling additional cover, and unfortunately, the uncomfortable feelings and pressure is …

Total confusion, their hand held tablets were not able to cope. Some staff very helpful, one not at all.

No help offered when we asked where satnavs were – just a point in the general direction. No price/information card for the one I wanted to see. It reminded me why it’s been years since we last went there. It’ll be years before we go back, …

Was just about ok had to wait 20 minutes for a member of staff to serve me if it was busy I would have walked out

Popped in to buy a mobile phone. No stock held. For a shop this size I would have expected something. Ordered online instead, free next day delivery. Order confirmation is delivery Friday – not exactly next day. Anyone know where I can actually buy a sim free phone and take it home with me ?

Very helpful staff. Informative, not pushy

Irene was very helpful and a credit to currys. Looking forward to a cook dinner on my new cooker. Thanks Sean.

I wouldnt give the store even one star, despite there being at least 4 staff on the floor the supervisor seemed unable to be able to allocate anyone to help me with buying vacuum cleaner, the young man she did allocate seemed to know …

Shocking service , went to buy a fridge freezer waited 30 minutes , then asked for help from an assistant , on the shop floor, to be assured someone was going to come and assist, waited another 20 minutes only to find assistant went to a customer that came in later than us .. all the while the one assistant was still faffing around

Bought myself a set of headphones. Good service. Bose quite comfort 35 ll

Good choice of products although they didn’t have in stock what i wanted!! Waiting to pay was appalling…plenty of staff milling around and long queues with only one assistant who was in long discussion with a customer! Eventually a staff member turned up to serve us!!!

Had to wait 25 minutes to speak to someone about mobile phones to be told no one was available that day. Awful

Absolute joke never nothing in stockings and wen its not they want charge u 20 pound too get one euronics was 30 pound cheaper and took it away

The 3 stars are only because of the long wait with repairs. If there is 3 people it takes 30 mins or more until they serve you. The service is good as they do explain everything and make sure you understand the product if it is purchased or …

Very disappointing. I purchased a Huawei watch online after reading the refunds information on the website. It stated I could return the item in-store if not suitable. I also checked with a customer service employee before purchasing the …

Currys Culverhouse rubbish walked out. So unhelpful just wanted to chat to each other. Currys online brilliant so helpful. Washing machine delivered on Tuesday both guys brilliant. Only problem there is a dent in machine when unpacked.

What can you, well I was looking at buying a smart watch and unsure which model of watch to buy, either the Samsung or Huawei. The staff were totally ignorance and just showed no interest in serving at all. 3 of them just in a little huddle …

Very helpful staff. Their Knowhow team rescued my mother’s unprotected laptop. Would definitely recommend to everyone 😊 …

Lots of great toys. Pity nothing I needed as they ran out 🙁

I was mis-sold a bundle at this store for £70!!!! After being poorly informed about the laptop I was buying, I was sold a bundle with Mcafee protection, Microsoft 365 and cloud storage. All of which was built in to the computer. All of this …

Great deals available , but you have to search and hang around for an assistant .

Purchased a JVC Television 3 years ago which is now redundant to us as the in built apps for Netflix and Amazon have failed. When contacted, Curry’s have essentially held up their hands to say ‘yep its knackered, guess you’ll have to buy a …

Unbelievable poor service.

TVs are displaying wrong energy use info. Staff cannot explain why. …

Zero customer service, don’t go if you’re in a hurry

Went in looking for a WiFi router and came out with a new sky TV deal and a better deal on the router! There’s a long story but the simple one is I got a great service and some solid info from a sales person whoool the time to understand my …

Sadly I have to say that if a rating of less than one star were available it would have been apt. Even finding a sales assistant is an experience you don’t want to have to go through, let alone one whose only response is ‘Not in stock’ …

Very tough to get served, not too many staff, but the ones on shift were hard to track down, team member was open that the day shift goes home at 5 ish just when it always gets busy. Poor rota mgnt, but aside from that the range is …

ALL displays need a radical overhaul allot of the electrical items do not have pricing either they are completely missing or you have to watch the advertised marketing video on the TV and computer/laptop screens even then sometimes the prices aren’t shown and advises to seek staff help to get price which is completely unnecessary.

Probably the best experience of Currys I’ve had. Did not get dive-bombed by sales staff within seconds of walking through the door (and I was counting under my breath) for once and they found the laptop we wanted in the stockroom despite it …

Great place for all your electrical needs

The reserve and curb collect system requires a shockingly long wait. It was approximately 50 minutes sat waiting in car with only two of us in the queue on the app thing so I know it wasn’t a massive long queue ahead of me. Surely it should …

Called in this evening to look at ovens having had a bad experience across the road at B&Q. Was helped by Bethany who really knows what she is talking about and couldn’t do enough for us. I would definitely recommend asking for her if you …

Renewed my phone contract with ID Mobile but if I had known that the people sorting out my phone were new would never have gone back there. After three visìts to Culverhoise Cross store to get the phone sorted I would not recommend them.

Nice airy store to start with. Not quite computer illiterate but just about E grade. Reason for visit, needed a cheap reliable PC. Liam one of the assistants took me in hand. Quietly and gently he led me through chromebooks (never heard of …

Waiting 4 ever for someone to serve us. Had been previously to order electrical equipment and walked out due to lack of service. The same almost happened today.we were waiting 4 ever and were about to leave when a chap from Samsung working …

Still awaiting for the manager to phone us, after incorrect pricing and offers on the television we wished to purchase. Let empty handed- will never shop there again. Pity as it used to be a good store for customer service, I wish I had read reviews before making my journey.