Thames Valley Housing Association Limited reviews

Had nothing but problems living with this association. Constently got boiler breakdown. Have been without hot water for months at a time. Still now i have a new boiler its broke down twice this month. I pay full rent and receive a really …

Would not recommend Thames valley housing association!! I have been waiting to be contacted for over 3 months about my leaking bathroom I have a bucket in my living room where my bathroom leaks, mould growing in the living room from …

Don’t try and find out the cost to extend your lease. No one answerers the phone or replies to emails. Oh oh you try and complain on the site that doesn’t work either!

Customer service is terrible! Very dismissive and very poor attitude. The lady on the phone doesn’t sound like she wants to be there and made me feel very uncomfortable.

Appalling. I would have given no stars if google gave me the choice as they do not deserve even one! Terrible company, they charge expensive service charges for absolutely nothing. Total waste of money as a company. You call and 9/10 times …

Collins from TVH accounts department is very abrupt and rude.He was rushing me as if he was on a challenge.Need to train staff .Kindness and understanding goes a long way.

This company is an absolute joke and it is run by clowns. After 3 years of battlling for having some cleaning/maintenance done in the communal garden with no communications all in a sudden i found a mini digger in my portion of garden who …

I’m so glad we have now left our Metropolitan Thames Valley house. Absolutely awful company! The final straw was being charged rent even though we have moved out and our rent account was 0 when we left. Nobody knows what they are doing in …

If I could give them -4 I would have MTVH are the worse , charge expensive service charge and do nothing ! No cleaning , no repires , no access to the garden. Iv been left without any hot water or heating for 6 weeks and I have two young …

Please don’t expect them to help in any way ,shape or form completely useless, I’ve been trying to pay a bill with them and been past from pillar to post and everytime I believe I’ve finally been put through to someone that can help ( …

Have no respect for tenants and would prefer to see estates become run down, great housing but poor support of tenants. I’ve been so dissalusioned with the management that I just do not see the point in them, a relatively new estate mixed …

It’s interesting that in all other businesses if you put a negative report on Trustpilot the organisation respond almost immediately offering a resolution. I don’t think Metropolitan Thames Valley even read any of the complaints on Trustpilot, they just don’t care, they don’t acknowledge any of your complaints.

Top agents, reply and action repairs sometimes within 24 hours, give adequate notice of any work being done to the block or changes to the rents. They have got my keys out of the lift shaft in 24 hours, i mentioned spare fobs and I got 3 in the post two days later. Too bad some tenants make their job harder.

I sold my shared ownership property in January but over 2 months later am still being charged rent. MTVH have been ‘investigating’ and their suggestion was for me to ask my bank to issue a refund and cancel the direct debit, because they …

I’ve been a shared ownership lease holder for over 25 years and standards of customer care has dropped considerably ! Last week I spent two hours trying to get through to get through to the sales team , only to discover today that they …

Incompetent, frustrating, stress inducing. Since metropolitan took over TVHA I have had nothing but problems and sleepless nights from their incompetency. I never had a problem before …

25 years i have been with thames valley and since metropolitan took over they are absolutely useless! phone queues, no one seems to know what the hell they are talking about and when you explain a problem its literally like talking to a …

This is the worst housing association on Earth. They do absolutely nothing for you but charge astronomical service charges. Customer service is non existent, stay away if possible.

I can only speak for my experience dealing with them. They take no responsibility at every turn. They show little to no interest in serving their residence and are very disorganised and bueracratic. They have an inability to manage simple …

If I could score them worse I would. I brought a flat using shared ownership, and although I love it, MTVH are just the worst company possible in when it comes to anything being wrong. I have called, emailed, logged online problems and I …

Not very good on dealing with complaints, was told it was my word against a heating services guy. What happened was surpose to have a service on my gas, but the driver didn’t knock on the door, just took a photo of the front door, and stuck …

If I could give minus 5, I would. Firstly they do not respond to my request to submit service charge breakdown & receipts for months; then sent a bunch irrelevant documents (seeing those docs made me think they’re assuming that people are …

Possibly the worst company I have ever come across. 99% of their staff are grossly incompetent. Takes forever to get a response from someone over issues and when you do it doesn’t provide anything meaningful. I decided that I couldn’t deal …

An absolute joke to deal with, if I could give zero or minus I would. Have been sending bills with added interest to my deceased mother for over a year, they are fully aware about her passing and continue to ignore me and harass my deceased …

I’ve been a tenant with them for 15 years, and have never had any problems with them. They have been efficient and courteous every time I have had reason to speak to them. …

If I could negatively star MTVH I would, they don’t even deserve the one I have had to give in order to leave this review. Absolutely poor service and just a constant battle between themselves and Barratts London over who to blame for what. …

Appalling company, management and customer services need a complete overhaul, incompetent staff when trying to resolve issues. Edit 1 year down the line still havent recieved the compensation for abuse from a member of staff, refund of …

I wouldn’t rate them even 1 star. I thought buying (shared ownership through SoResi) my first home would be the best thing ever!
As soon as you complete and move in, good luck having anyone reply to your …

Absolutely useless! I’m autistic and socially housed by them and have been on the brunt of malicious complaints by another resident trying to stop me from using the communal garden. It turns out Metropolitan Thames Valley have nothing in …

This has been the worse experience. Dont know why we are charged a repairs charge on our rent accounts and why the team at tvha feel it’s ok to send unqualified repair men to fix repairs which cause more damage to the home and tenants …

Requested a new bin in December 2020 – repeatedly told would be actioned, now no longer receive replies. Changed the front door security code and didn’t tell the residents the new code. Etc etc. Just poor company who don’t care!

Today it is the twelfth of July 2017 and apparently the whole business is closed for ‘staff training’. Unacceptable, I have a serious issue with my accommodation at the moment, some random resident has been leaving black sacks of rubbish …

Absolutely 0 customer services. You can ring million times and still no one would answer. Request anything and it will never be delivered. This company should be dissolved

Oh! It seems my negative review of MTVHA of roughly six months ago has been deleted from google reviews. …

The most useless Housing association I ever had the misfortune of renting from. My housing officer is no more than useless. Won’t return calls and does nothing. All they care about is getting rent money from poor inspecting tenants.

they are unprofessional, never have earlier appointment available always have to wait few days for them to come fix a repair. Was meant to come fix a repair and called saying the repair man didn’t show up to work. Check you bank account as every month different amount goes out for rent.

I moved into a flat in 2016 and was told an air purifyer would keep the place cool as i am ground floor no windows only doors. 2 years on and 2 years of complaints my flat is still 28 -34 degrees at night. TVHA dont believe in duty of care …

Absolute jokers. The flats they built in west hendon are falling apart. We have had no hot water for over a year, we have gaps in pur wall so big cats would fit through. Everytime we ring HUSSAIN he pretends to sort put your issue but …

They are too too slow to resolve any issues

Absolutely appallingly atrocious!…They haven’t a clue. Avoid at all costs. It will cost you if you don’t!

One of the most Unprofessional housing service. , never pay a 3 or 4 months in advance on online system, as they will keep changing every week the servie charge without you knowing, always check. …

Been a tenant for 3 yrs and any problems i have had have been rectified immediately.Friendly staff though choices of contractors could be better in some aspects(Heating in patricular BSW are awful).
Apart from that keep up the good work

to cut it short, one of the interviewers contact my current employer without consent, told his friend I had a interview, friend went and told my current manager I had a interview with this organisation, all without my consent. …

More interested in trivial issues such as hounding good honest hard working people because they have a dog, but yet won’t do anything about acts of criminality like drug dealers / takers and people fighting in the estate, hoards of gangs …

Worst housing ever. They neglect tenant complaints . I’ve complained about the mould and condensation problem I have they don’t care but one thing I’ll say here cause i know they read this comments. If anything should happen to my health cause of your stupid negligence you and your company won’t go free. Mark my words.

Terrible service. Consistently ignore calls and emails, fail to fulfil simple requests, shirk responsibility for repairs. Absolutely would not recommend dealing with this company.

I honestly cannot believe the 1 star reviews people are leaving as my experience has been fantastic, i was on the council waiting list in Slough and never got offered any help, i phoned TVHA as i am starting a new care role and within 2 …

Never buy a house with Metropolitan Thames Valley! Worse housing association ever! They don’t care at all about the welfare of the residents. We have raised numerous issues in the housing estate and nothing has been done. All they care …

Buying or selling with these guys is a joke. Please don’t expect a response by phone or E-Mail.

A poor landlord who has poorly trained staff who’s answer to neighbourhood disputes is to run with the hare and hunt with the hounds, and hope everything goes away. …

Diabolical. Used to be a really good company until taken over. They do not answer the phones and still haven’t answered my email after 1 week.

You might think shared ownership is a great way to get on the property ladder, but then you have to rely on Thames Valley to uphold their side of the deal and realise that living in a shed for the rest of your life would be less stressful.

The worst company! Very poor customer service. They will charge you for anything! They used the most expensive contractors. And when it comes to service charge, they just take your money! Stay away from them if you can!

Absolutely disgusting. Have left my disabled mother with no lounge lights for 4 weeks. Made appointment then never turned up, when asked why she was told she not priority and to wait another 2 weeks

I have been waiting over a year for someone to fix the leak in flat and no one cares they just take the service charge money and do absolutely nothing. Probably the worst housing association in the country.

Wow sorry to hear your bad stories guys, my mum died and they’re kicking me out my house, expecting me to throw away most of my stuff cause the house they’re ‘being so kind giving me’ is an absolute insult, I’m dropping a bedroom, the rooms …

Worst housing around they expect me to fix my toilet light by myself after there was water leaking from it surely that could be dangerous ridiculous.

Not even a 1
They are a joke
The issues led to me being in hospital …

General enquiry made, very rude staff, abrupt. Poor customer service skills. Would reccommend working in a lighthouse if you dont like speaking to people….

Very expensive and very poor service

No words in the English language to describe the service.

I’d rather single handedly build the great pyramid than deal with them again.

Very very bad service

Regret moving into a tvh property. If i knew i was going to have so many problems and that staff was going to do no nothing about it, i wouldnt of moved in. Biggest regret

Great people. Staff at Thames Valley Housing are committed to objective of providing homes, to people, the community.

Worst housing association…our housing officers never comes on the phone…for some reason she is always busy with meetings and still takes ages to sort out some of the issues….and some remains unresolved even after years of follow up

No heating now for 4 months I have a autistic child

Completely Incompetent. Have been waiting for compensation since December, its now March, repeated emails and calls. No progress. AVOID!

worse company on earth! my parents have no heating for 2 months and the just ignore the matter

Possibly the worst housing property management company in the UK. They operate more like mobsters than a professional company with ethics.

Sold shared land without any prior notice to the residents of houses once owned by TVH to people who weren’t residents.

Really went downhill from what I remember the HA as really well organised back in 2010.

Trying to contact never get a call back…

I will not recommend TVHA at all. Poor service. Long standing issue with building. Avoid. Would mark them with a zero star if possible.

3 months delayed so far. The employees don’t help at all. Very appalled with the service!

Just made an account enquiry and the staff member could not have been more helpful – Thank You!!

Had no problems with Thames valley housing !

Report a problem done the next day
Great service

Hideous landlords, just absolutely shocking on every single level!

Super friendly staff, that are caring and very helpful.

only if there was 0 star…