Average reviews from all platforms
Average reviews from all platforms
Your Business? Manage your review for FREE
Manage your ReviewDon’t Forget to Share your Valuable Feedback
Write a ReviewI didn’t know what to expect, I ordered a fold exercise bike and a vibration plate. When I completed the order I did not get a confirmation, so I sent an email and got a response straightaway saying my order was received and being …
We purchased a Caddymatic Golf trolley and the lid was faulty and fell off .
Despite many emails they’ve offered no help whatsoever despite claiming on their website that they have full repair facilities . …
Looking for a carry stand bag for awhile ( didn’t fancy 1 in Aldi )
PURCHASED Stand carry bag.
3 /5 days delivery free. OK 👌 …
Was a bit dubious after reading some reviews but more than happy with my purchase and the service. Fast delivery and good communication from Sports HQ.
I was looking around for a new set of Irons to purchase, I found a great price on The Sports HQ, I’ve not heard of them before but the website was nice and easy to operate. …
Have been trying to contact this company about non supply of goods that I have paid £199.99 for they do not answer phone or on line chat line are they still trading?
Brilliant company…it was soooo easy to order online, and the speed of delivery was second to none! The treadmill is excellent, easy to set up and use, and it’s a comfort to know that the company is easy to contact should I need to! I wouldn’t hesitate using this company again and would happily recommend them to others!
Fantastic customer service. My husband had excellent service ordering a set of golf clubs and bag for my birthday. The clubs are perfect, however there was a slight manufacturing fault with the bag after minimal use. Jason, Rob and …
Absolutely shocking. I ordered an item got no confirmation email but they took the money. Now they are not interested in answering the phone or emails can only assume it’s a scam
I just want to say “thank you” to Rob Mobberley and the way he handle an issue I had. I had purchased a golf set 13 months ago and I had an issue with the bag. I called Rob, sent him some photos, and he sent me out a new bag, no charge. …
Sports HQ deserve 5 star feedback. I have written to them personally to compliment them on unbelievable and simply fantastic service.
My order was processed, completed and delivered within 24 hours of order. …
I had to give 1 star to write the review!!!!! Ordered from this company! Not recieved the item and I paid next day delivery! The money was taken quickly from my account! I cannot get through on the phone despite being number 1 in the queue …
Woeful customer service. The photography on their website did not match up with the items they sent me. They offered to send me correct items by overnight delivery. After almost a week waiting for the correct items to materialise, I …
Totally incompetent my order was completely messed up it arrived late after paying next day delivery and when it eventually arrived surprise surprise it wasn’t what I’d ordered (I received a driver instead of a 3 iron). When it was …
After reading other reviews on here can’t believe I am reviewing the same company, I recently bought a set of golf clubs from this company through amazon and they arrived very promptly and in excellent condition unfortunately they where …
Purchased a waterproof golf suit (Jacket & Trousers). Very good quality but there was a fault with the trousers which can happen. Absolutely no arguments and quickly and efficiently sent a no quibble replacement. …
I purchased a golf bag over a year ago and had an issue with the zip on the rain cover, I enquired about purchasing a new cover and they actually sent a replacement free of charge despite being outwith the guarantee period, amazing after sales service! Can’t recommend them highly enough.
UPDATE – Still no refund for missed delivery after being promised by their customer service manager Rob it would be refunded. I will now contact Amazon directly and in addition contact trading standards. …
I have purchased online and by visiting the Sports HQ premises in Redditch. On both occasions the customer service could not be faulted. The staff made me very welcome and went out of their way to help and offer advice as required. I have …
I ordered an exercise bike from amazon market place a week ago and paid for speedy delivery (currently injured so can’t run and desperate to train cardio). …
First class service and extremely rapid delivery. Goods arrived when stated. Barrie the representative really went that extra mile and set up an online invoice so we could order our chosen items over the phone and sent us an invoice online …
Bough a defective item, asked for a refund and sent back the item, they issued the refund minus the postage costs! What happened to the Sale of Goods Act from 1979? …
I bought a treadmill via eBay from The Sports HQ. It assembles easily, but there was a problem with the computer board. I contacted the company and dealt with someone called Barrie. Barrie could not have been more helpful. Barrie arranged …
5* company. I have not used this company before but certainly will in the future, my order came the very next day, packaged very well. Customer service both on the phone and via email is excellent, great selection of products at more than reasonable prices, definitely recommended, thank you.
After an initial issue with my order (delivery firms fault) which resulted in the late delivery of a Christmas present after I’d left the UK for Christmas, Rob in customer service went above and beyond by sending me a replacement delivery …
Bought a treadmill which was not fit for purpose. Kept jolting and stopping which resulted in my falling off causing an injury to my ankle. No one answers the phone and get very slow responses via email. Said that had arranged collection to …
This retailer fails at all levels. Having received a product described as portable but requires ventilation I returned the product over 3 weeks ago. I am still waiting a refund. They fail to phone back answer calls and provide evidence of the refund. I would recommend you do not deal with this company or it’s other company Shop 247
This is one of the worst companies I have ever tried to deal with… I say tried as I have not been able to get in contact with the company after them severely messing up my order! …
I’ve been trying to return a faulty item for almost 7 weeks and kept getting ignored. When I finally get somewhere and they arrange a collection, they have entered the wrong date despite me telling them 4 times prior. …
Terrible customer service, do not buy from these cowboys. Bought a treadmill and the speed button doesn’t work properly, it looks like it’s been used. Excuses after excuses when I said I wanted to return. Started to ignore me so raised a …
A great company to deal with and so efficient, ordered a golf putter which did not arrive no fault of theirs but the couriers. They resolved the issue immediately, will definitely be using this company more regularly from now on. Thank you …
My Father in Law ordered a golf bag. This company failed to deliver several times, citing problems with the PO code even though he has lived there fir around 55 years & never had a problem. When he complained (again), Suzanne sent him an …
Wow! I place an order for a treadmill on Wednesday at 11:30 and it arrived the following morning at 10am. I used the express delivery for £4.99 but still very impressed with how quickly it arrived. Nice polite delivery guy too. Perfect experience shopping at Sports HQ.
Cant believe all the negative feedback. I purchased a set of golf clubs. Somehow 1 single club got sent out. I sent an E-mail and received a reply very quickly. Problem was sorted. I received my full set the next day. Thankyou Jason. Will be back
Ordered a cat tree, which our cat adores. Communication and delivery were excellent. Would definitely shop here again and recommend.
Made a bit of a schoolboy error ordering a golf bag online. When it arrived it wasn’t of particularly good quality, but worse, it was packed in a flimsy cardboard box that had been crushed and torn. …
Absolutely horrendous experience with this company. Wish minus stars rating was available. Staff were rude, unhelpful and completely useless. My bank has contacted me and put a stop on my card due to the fact that a recent transaction has …
I agree with the recent posts on here about the shocking after sales customer service from this company. The items I paid for arrived damaged and, after originally agreeing to send me replacement ones in return for the damaged ones, they …
Absolutely terrible company and products. Purchased a 3×6 gazebo, erected correctly and securely in no winds, the smallest wind was enough to rip this out the ground, flip and almost injure me. Framework bent, and unusable. …
Received a damaged treadmill in November and was returned same month. But still fighting to get a refund.
They keep saying the refund has been made to my Klarna account but I don’t have …
Accidentally selected an old address for delivery through Paypal, so emailed them immediately after and was told “Unfortunately as the order has been processed I am unable to cancel this.” …
The worst company I have ever had to deal with!! I ordered an item from them via amazon. I made contact with customer service after the item did not arrive, I was told it’s out for delivery today. Great I said by the end of the following …
The level of support provided by Barrie was amazing. I was notified that the item I originally wanted was unfortunately out of stock. Barrie worked with me from start to finish in providing a suitable replacement. All of which was completed …
After the experience with my first order I thought to give these guys a second chance. Wish I didn’t even bother. …
Im appalled by the way your company has been operating with the matter of my faulty treadmill which was supposed to be a birthday gift. There has been no reassurances, no proper paperwork being given when collecting the faulty treadmill …
If you live on your own, have physical issues or simply cannot rely on help to carry treadmills or bike or machines indoors, do not bother purchasing items
I had asked to be called before hand because I work shifts and live on my own… …
Item was never delivered. Try calling several time and no one answered despite the automated message telling me I was number 1 in the queue for other 30 minutes. Finally got someone to reply to my email and got told the courier was trying …
Finding a nice inexpensive treadmill fast during the pandemic was a challenge, but the online buying experience at TheSportsHQ was seamless.
I ordered Friday and had it set up working perfectly Monday. …
Bought a garden heater from these guys just under a year ago , tried to use it in the last week or so and it would not start , sent an email asking if they could help me I didn’t expect too much at this lock down stage we are in , but I …
Awful customer service will do anything to try and get out of giving a refund. Bought a very poor quality treadmill from them and trying to arrange a return was an ordeal then when it arrived back with them they claimed the item was …
I ordered an air conditioner the day before the hottest day, it arrived at about 11 am the next morning well in time to set it up in readiness for my first client. It worked well considering the temperature, was in good condition and I’m delighted with it. Thank you
This was with out a dought the best customer sevise i have ever recived.
I rang on friday at about 3 30 pm to complain about a pair of golf boots i had purchased last november they were leaking had a twelve month warenty for being …
I have bought quite a few items from the sports HQ for golfing, I have tried several clubs and my wife bought me a very well priced stand bag that looks great and does the job well, great deals all round and their clubs are pretty decent …
This company i believe has the worst customer services i have ever come across. i would prefer the plague instead of dealing with them again.
i would strongly recommend that you have no dealings with this company. …
I placed an order on 16th July and paid £6.99 for next day delivery. The order was placed after 18:00 so I should have got my order on 18th. I received an email on 17th to say that the order has been shipped and and delivery Tracking …
The website crashed whilst I placed an order so they processed order twice, they sent out 2 of the items, was advised to refuse delivery on one of the items and a refund would be issued. I have been waiting 6 weeks for the refund. I called …
I recently purchased a blue parasol brolly for my garden, it is just what I wanted, but it broke after a couple of times, so I spoke to the company that supplied it, and they were most helpful. I sent a picture showing the damage and they …
DO NOT use. I purchased golf equipment off this company having travelled 50 miles on a recommendation, purchased the items and less than 12 hours later the items were reduced in price. Having spoken to the manager he basically said ‘tough’. …
This company doesnt want to help you buy from them – when they are getting your money…..so I dread to think how POOR their after sales service is when they are getting nothing more out of you!!! …
This is a review from a former employee and not a customer but i am as disappointed if not more than their customers. I’ve been recruited through a very good agency. …
Absolutely hopeless customer service. Ordered a bike that was defective on delivery. Booked a replacement that took over 2 weeks to arrive. Replacement was 2nd hand with damaged paint and rust. Collection was booked 3 times and they never turned up. Still waiting for collection and refund. Avoid this company.
I recently used the help desk at The Sports HQ as I wished to order parts for a Stowamatic trolley bought 5 years ago. I was unsure from the website that the parts needed( replacement wheels and battery) would fit my trolley. I received …
Avoid like the plague. I bought a TXI running machine off them Sept 2014 which first of all the display was in a foreign language and after a few months the display stopped working all together. I contacted them and in the end they …
Repair and service of second hand treadmill. Very efficient and professional customer support from start to finish of the process from Barrie Forrester-Smith and would certainly recommend to others. Excellent service and not too expensive …
Absolutely terrible company. My order had a piece missing. Emailed them several times and received no answer until I opened a dispute with PayPal. They suddenly messaged thru PayPal saying close the dispute and we will send the part. So I …
I ordered a golf trolley through this company. Took my money and I have not had the product I ordered. Sent numerous emails and instead of returning my money they fob me off saying I need to chase courier as they left the package …
Ordered Sunday for Tuesday delivery – item not even collected by courier and it’s Tuesday. …
Awful company, the staff simply do not care about customer service. I have been sent the wrong product, when i asked for a refund they initially started off very helpful but then went radio silent. When i called i was met with a very abrupt man who fobbed me off.
I am waiting for delivery of a garden umbrella ordered 9 days ago with a 3-5 delivery date and no contact from the company.Phoned within their opening hours to a voicemail saying closed ! …
Delivered on time as requested (Next day delivery), arrived in less than 24 hours. …
Visited the warehouse/shop today to buy a new cricket bat. Was very impressed. Was given a choice of several bats to pick up and feel and knock up.
Very impressed with the service. And 12 months warranty also.
Will Definitely buy from the sports hq again
Terrible – ordered an item via Tesco Direct on the 27th December, paid extra for next day delivery and I am still waiting for the item to be delivered. It was for NYE (patio heater) so I no longer require this. …
PHONES NEVER ANSWERED, ONLINE CHAT, NO REPONSE – EVER, NO REPOSNSE TO EMAILS – WORST CUSTOMER SERVICE EVER. …
JUST DON’T EVEN THINK ABOUT IT!!!!!!
Brought some bikes, one arrived completely trashed. sent back, came back, had …
Over the last few years I have had the pleasure of dealing with the Sports HQ. I have bought a total of 4 x e-bikes from them. 1 x folding Bike; 2 x Cyclamatic Pro Plus (24v) and the latest (Nov 2017) a 36v CX3. …
Bought a great rise & recline Armchair, buying process was so easy, got a 15% discount, special Bank Holiday weekend discount, ordered chair on a Sunday b4 Bank Holiday Monday yet unbelievably delivered Tuesday morning, a great service, …
Ok, the goods are good value, but if something goes wrong, boy does their customer service stink?!
I ordered two pairs of trousers in the same size but different colours. Both …
I found this company to have excellent customer service. I needed a replacement part for my exercise bike and dealt with Chantelle etheridge who was polite helpful and understanding of my situation. The spare part was sent out the very …
I bought an electric golf trolley last September/ October I have returned it twice to be repaired under guarantee was returned and not repaired .they do not answer the phone or emails so I took it to a electrician who repairs trolleys and …
Had no problems or issues with them and my item even came quicker than expected, surprised with all the one stars. I did use amazon though so did not need to speak to them directly