The Sports HQ average reviews all over the web

2.7
Total Reviews 80

Average reviews from all platforms

Average Rating 2.7

Average reviews from all platforms

  • 5.0
    33
  • 4.0
    2
  • 3.0
    0
  • 2.0
    1
  • 1.0
    44
The Sports HQ reviews breakdown:
Google
2.7
80

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80 The Sports HQ reviews on Google

GO
Gloria O 7 months ago on Google
( 5 out of 5 )

I didn’t know what to expect, I ordered a fold exercise bike and a vibration plate. When I completed the order I did not get a confirmation, so I sent an email and got a response straightaway saying my order was received and being …

T
tommytink04 7 months ago on Google
( 1 out of 5 )

We purchased a Caddymatic Golf trolley and the lid was faulty and fell off .
Despite many emails they’ve offered no help whatsoever despite claiming on their website that they have full repair facilities . …

BF
Bert Friar 7 months ago on Google
( 5 out of 5 )

Looking for a carry stand bag for awhile ( didn’t fancy 1 in Aldi )
PURCHASED Stand carry bag.
3 /5 days delivery free. OK 👌 …

AS
Aaron Spence 7 months ago on Google
( 5 out of 5 )

Was a bit dubious after reading some reviews but more than happy with my purchase and the service. Fast delivery and good communication from Sports HQ.

JR
Jayke Reilly 7 months ago on Google
( 5 out of 5 )

I was looking around for a new set of Irons to purchase, I found a great price on The Sports HQ, I’ve not heard of them before but the website was nice and easy to operate. …

PB
Pam Bradley 7 months ago on Google
( 1 out of 5 )

Have been trying to contact this company about non supply of goods that I have paid £199.99 for they do not answer phone or on line chat line are they still trading?

KS
Kerie Syme 7 months ago on Google
( 5 out of 5 )

Brilliant company…it was soooo easy to order online, and the speed of delivery was second to none! The treadmill is excellent, easy to set up and use, and it’s a comfort to know that the company is easy to contact should I need to! I wouldn’t hesitate using this company again and would happily recommend them to others!

VS
Vicki Sharman 7 months ago on Google
( 5 out of 5 )

Fantastic customer service. My husband had excellent service ordering a set of golf clubs and bag for my birthday. The clubs are perfect, however there was a slight manufacturing fault with the bag after minimal use. Jason, Rob and …

DC
Daniel Cowler 7 months ago on Google
( 1 out of 5 )

Absolutely shocking. I ordered an item got no confirmation email but they took the money. Now they are not interested in answering the phone or emails can only assume it’s a scam

SC
Steve Clarke 7 months ago on Google
( 5 out of 5 )

I just want to say “thank you” to Rob Mobberley and the way he handle an issue I had. I had purchased a golf set 13 months ago and I had an issue with the bag. I called Rob, sent him some photos, and he sent me out a new bag, no charge. …

JJ
John James 7 months ago on Google
( 5 out of 5 )

Sports HQ deserve 5 star feedback. I have written to them personally to compliment them on unbelievable and simply fantastic service.
My order was processed, completed and delivered within 24 hours of order. …

DC
donna currie 7 months ago on Google
( 1 out of 5 )

I had to give 1 star to write the review!!!!! Ordered from this company! Not recieved the item and I paid next day delivery! The money was taken quickly from my account! I cannot get through on the phone despite being number 1 in the queue …

LB
Lande Belo 7 months ago on Google
( 1 out of 5 )

Woeful customer service. The photography on their website did not match up with the items they sent me. They offered to send me correct items by overnight delivery. After almost a week waiting for the correct items to materialise, I …

PB
Peter Brown 7 months ago on Google
( 1 out of 5 )

Totally incompetent my order was completely messed up it arrived late after paying next day delivery and when it eventually arrived surprise surprise it wasn’t what I’d ordered (I received a driver instead of a 3 iron). When it was …

PN
Pete Norman 7 months ago on Google
( 5 out of 5 )

After reading other reviews on here can’t believe I am reviewing the same company, I recently bought a set of golf clubs from this company through amazon and they arrived very promptly and in excellent condition unfortunately they where …

CJ
Colin Janes 7 months ago on Google
( 5 out of 5 )

Purchased a waterproof golf suit (Jacket & Trousers). Very good quality but there was a fault with the trousers which can happen. Absolutely no arguments and quickly and efficiently sent a no quibble replacement. …

SM
Sadie McCoy 7 months ago on Google
( 5 out of 5 )

I purchased a golf bag over a year ago and had an issue with the zip on the rain cover, I enquired about purchasing a new cover and they actually sent a replacement free of charge despite being outwith the guarantee period, amazing after sales service! Can’t recommend them highly enough.

PB
Patrick Bridge 7 months ago on Google
( 1 out of 5 )

UPDATE – Still no refund for missed delivery after being promised by their customer service manager Rob it would be refunded. I will now contact Amazon directly and in addition contact trading standards. …

EH
Eddie Hunt 7 months ago on Google
( 5 out of 5 )

I have purchased online and by visiting the Sports HQ premises in Redditch. On both occasions the customer service could not be faulted. The staff made me very welcome and went out of their way to help and offer advice as required. I have …

AT
Adam Turner 7 months ago on Google
( 1 out of 5 )

I ordered an exercise bike from amazon market place a week ago and paid for speedy delivery (currently injured so can’t run and desperate to train cardio). …

KT
Keith Thacker 7 months ago on Google
( 5 out of 5 )

First class service and extremely rapid delivery. Goods arrived when stated. Barrie the representative really went that extra mile and set up an online invoice so we could order our chosen items over the phone and sent us an invoice online …

KT
Klauber Treviso 7 months ago on Google
( 1 out of 5 )

Bough a defective item, asked for a refund and sent back the item, they issued the refund minus the postage costs! What happened to the Sale of Goods Act from 1979? …

SW
SANDRA WALKER 7 months ago on Google
( 5 out of 5 )

I bought a treadmill via eBay from The Sports HQ. It assembles easily, but there was a problem with the computer board. I contacted the company and dealt with someone called Barrie. Barrie could not have been more helpful. Barrie arranged …

AW
angela wignall 7 months ago on Google
( 5 out of 5 )

5* company. I have not used this company before but certainly will in the future, my order came the very next day, packaged very well. Customer service both on the phone and via email is excellent, great selection of products at more than reasonable prices, definitely recommended, thank you.

JM
Jerome Murray 7 months ago on Google
( 5 out of 5 )

After an initial issue with my order (delivery firms fault) which resulted in the late delivery of a Christmas present after I’d left the UK for Christmas, Rob in customer service went above and beyond by sending me a replacement delivery …

EG
Eliza Gilmore 7 months ago on Google
( 1 out of 5 )

Bought a treadmill which was not fit for purpose. Kept jolting and stopping which resulted in my falling off causing an injury to my ankle. No one answers the phone and get very slow responses via email. Said that had arranged collection to …

SB
Stuart Browne 7 months ago on Google
( 1 out of 5 )

This retailer fails at all levels. Having received a product described as portable but requires ventilation I returned the product over 3 weeks ago. I am still waiting a refund. They fail to phone back answer calls and provide evidence of the refund. I would recommend you do not deal with this company or it’s other company Shop 247

CH
Charlotte Hoole 7 months ago on Google
( 1 out of 5 )

This is one of the worst companies I have ever tried to deal with… I say tried as I have not been able to get in contact with the company after them severely messing up my order! …

DR
Dean Rielly 7 months ago on Google
( 1 out of 5 )

I’ve been trying to return a faulty item for almost 7 weeks and kept getting ignored. When I finally get somewhere and they arrange a collection, they have entered the wrong date despite me telling them 4 times prior. …

VS
Vicky Sharples 7 months ago on Google
( 1 out of 5 )

Terrible customer service, do not buy from these cowboys. Bought a treadmill and the speed button doesn’t work properly, it looks like it’s been used. Excuses after excuses when I said I wanted to return. Started to ignore me so raised a …

WN
Wayne Notman 7 months ago on Google
( 5 out of 5 )

A great company to deal with and so efficient, ordered a golf putter which did not arrive no fault of theirs but the couriers. They resolved the issue immediately, will definitely be using this company more regularly from now on. Thank you …

GD
Gethyn Davies 7 months ago on Google
( 1 out of 5 )

My Father in Law ordered a golf bag. This company failed to deliver several times, citing problems with the PO code even though he has lived there fir around 55 years & never had a problem. When he complained (again), Suzanne sent him an …

JH
Josiie Hall 7 months ago on Google
( 5 out of 5 )

Wow! I place an order for a treadmill on Wednesday at 11:30 and it arrived the following morning at 10am. I used the express delivery for £4.99 but still very impressed with how quickly it arrived. Nice polite delivery guy too. Perfect experience shopping at Sports HQ.

JK
John King 7 months ago on Google
( 5 out of 5 )

Cant believe all the negative feedback. I purchased a set of golf clubs. Somehow 1 single club got sent out. I sent an E-mail and received a reply very quickly. Problem was sorted. I received my full set the next day. Thankyou Jason. Will be back

LR
lee robertson 7 months ago on Google
( 5 out of 5 )

Ordered a cat tree, which our cat adores. Communication and delivery were excellent. Would definitely shop here again and recommend.

IC
Ian Coulman 7 months ago on Google
( 2 out of 5 )

Made a bit of a schoolboy error ordering a golf bag online. When it arrived it wasn’t of particularly good quality, but worse, it was packed in a flimsy cardboard box that had been crushed and torn. …

CW
Chris Weston 7 months ago on Google
( 1 out of 5 )

Absolutely horrendous experience with this company. Wish minus stars rating was available. Staff were rude, unhelpful and completely useless. My bank has contacted me and put a stop on my card due to the fact that a recent transaction has …

ST
Steven Tucker 7 months ago on Google
( 1 out of 5 )

I agree with the recent posts on here about the shocking after sales customer service from this company. The items I paid for arrived damaged and, after originally agreeing to send me replacement ones in return for the damaged ones, they …

DW
Dan Whittaker 7 months ago on Google
( 1 out of 5 )

Absolutely terrible company and products. Purchased a 3×6 gazebo, erected correctly and securely in no winds, the smallest wind was enough to rip this out the ground, flip and almost injure me. Framework bent, and unusable. …

AI
Anam Iqbal 7 months ago on Google
( 1 out of 5 )

Received a damaged treadmill in November and was returned same month. But still fighting to get a refund.
They keep saying the refund has been made to my Klarna account but I don’t have …

AP
Alex Payne 7 months ago on Google
( 1 out of 5 )

Accidentally selected an old address for delivery through Paypal, so emailed them immediately after and was told “Unfortunately as the order has been processed I am unable to cancel this.” …

N
N 7 months ago on Google
( 1 out of 5 )

The worst company I have ever had to deal with!! I ordered an item from them via amazon. I made contact with customer service after the item did not arrive, I was told it’s out for delivery today. Great I said by the end of the following …

AS
alex stoneman 7 months ago on Google
( 5 out of 5 )

The level of support provided by Barrie was amazing. I was notified that the item I originally wanted was unfortunately out of stock. Barrie worked with me from start to finish in providing a suitable replacement. All of which was completed …

PB
Patrick Bridge 7 months ago on Google
( 1 out of 5 )

After the experience with my first order I thought to give these guys a second chance. Wish I didn’t even bother. …

VJ
vishal joshi 7 months ago on Google
( 1 out of 5 )

Im appalled by the way your company has been operating with the matter of my faulty treadmill which was supposed to be a birthday gift. There has been no reassurances, no proper paperwork being given when collecting the faulty treadmill …

EB
Ella Bella 7 months ago on Google
( 1 out of 5 )

If you live on your own, have physical issues or simply cannot rely on help to carry treadmills or bike or machines indoors, do not bother purchasing items
I had asked to be called before hand because I work shifts and live on my own… …

M
Michael 7 months ago on Google
( 1 out of 5 )

Item was never delivered. Try calling several time and no one answered despite the automated message telling me I was number 1 in the queue for other 30 minutes. Finally got someone to reply to my email and got told the courier was trying …

AB
Asya Barker 7 months ago on Google
( 5 out of 5 )

Finding a nice inexpensive treadmill fast during the pandemic was a challenge, but the online buying experience at TheSportsHQ was seamless.
I ordered Friday and had it set up working perfectly Monday. …

ND
Neil Duggan 7 months ago on Google
( 5 out of 5 )

Bought a garden heater from these guys just under a year ago , tried to use it in the last week or so and it would not start , sent an email asking if they could help me I didn’t expect too much at this lock down stage we are in , but I …

AG
Andre Gauden 7 months ago on Google
( 1 out of 5 )

Awful customer service will do anything to try and get out of giving a refund. Bought a very poor quality treadmill from them and trying to arrange a return was an ordeal then when it arrived back with them they claimed the item was …

SD
Sarah Davies 7 months ago on Google
( 5 out of 5 )

I ordered an air conditioner the day before the hottest day, it arrived at about 11 am the next morning well in time to set it up in readiness for my first client. It worked well considering the temperature, was in good condition and I’m delighted with it. Thank you

AP
anthony perry 7 months ago on Google
( 5 out of 5 )

This was with out a dought the best customer sevise i have ever recived.
I rang on friday at about 3 30 pm to complain about a pair of golf boots i had purchased last november they were leaking had a twelve month warenty for being …

GO
Gaz Owen 7 months ago on Google
( 5 out of 5 )

I have bought quite a few items from the sports HQ for golfing, I have tried several clubs and my wife bought me a very well priced stand bag that looks great and does the job well, great deals all round and their clubs are pretty decent …

NC
nyelin castleton 7 months ago on Google
( 1 out of 5 )

This company i believe has the worst customer services i have ever come across. i would prefer the plague instead of dealing with them again.
i would strongly recommend that you have no dealings with this company. …

AR
A R 7 months ago on Google
( 1 out of 5 )

I placed an order on 16th July and paid £6.99 for next day delivery. The order was placed after 18:00 so I should have got my order on 18th. I received an email on 17th to say that the order has been shipped and and delivery Tracking …

CS
Charlotte Smith 7 months ago on Google
( 1 out of 5 )

The website crashed whilst I placed an order so they processed order twice, they sent out 2 of the items, was advised to refuse delivery on one of the items and a refund would be issued. I have been waiting 6 weeks for the refund. I called …

PH
Penny Howell 7 months ago on Google
( 5 out of 5 )

I recently purchased a blue parasol brolly for my garden, it is just what I wanted, but it broke after a couple of times, so I spoke to the company that supplied it, and they were most helpful. I sent a picture showing the damage and they …

JS
John Staunton 7 months ago on Google
( 1 out of 5 )

DO NOT use. I purchased golf equipment off this company having travelled 50 miles on a recommendation, purchased the items and less than 12 hours later the items were reduced in price. Having spoken to the manager he basically said ‘tough’. …

GG
Gideon Ginger 7 months ago on Google
( 1 out of 5 )

This company doesnt want to help you buy from them – when they are getting your money…..so I dread to think how POOR their after sales service is when they are getting nothing more out of you!!! …

LL
Léa Laifa 7 months ago on Google
( 1 out of 5 )

This is a review from a former employee and not a customer but i am as disappointed if not more than their customers. I’ve been recruited through a very good agency. …

FB
Fred Barlow 7 months ago on Google
( 1 out of 5 )

Absolutely hopeless customer service. Ordered a bike that was defective on delivery. Booked a replacement that took over 2 weeks to arrive. Replacement was 2nd hand with damaged paint and rust. Collection was booked 3 times and they never turned up. Still waiting for collection and refund. Avoid this company.

B
barnfieldwood 7 months ago on Google
( 5 out of 5 )

I recently used the help desk at The Sports HQ as I wished to order parts for a Stowamatic trolley bought 5 years ago. I was unsure from the website that the parts needed( replacement wheels and battery) would fit my trolley. I received …

CK
Christopher Kehoe 7 months ago on Google
( 1 out of 5 )

Avoid like the plague. I bought a TXI running machine off them Sept 2014 which first of all the display was in a foreign language and after a few months the display stopped working all together. I contacted them and in the end they …

AC
Ann Croshaw 7 months ago on Google
( 4 out of 5 )

Repair and service of second hand treadmill. Very efficient and professional customer support from start to finish of the process from Barrie Forrester-Smith and would certainly recommend to others. Excellent service and not too expensive …

AG
Annie Gray 7 months ago on Google
( 1 out of 5 )

Absolutely terrible company. My order had a piece missing. Emailed them several times and received no answer until I opened a dispute with PayPal. They suddenly messaged thru PayPal saying close the dispute and we will send the part. So I …

AS
Anne Sheen 7 months ago on Google
( 1 out of 5 )

I ordered a golf trolley through this company. Took my money and I have not had the product I ordered. Sent numerous emails and instead of returning my money they fob me off saying I need to chase courier as they left the package …

SW
Sam Wilson 7 months ago on Google
( 1 out of 5 )

Ordered Sunday for Tuesday delivery – item not even collected by courier and it’s Tuesday. …

CE
Charles Evans 7 months ago on Google
( 1 out of 5 )

Awful company, the staff simply do not care about customer service. I have been sent the wrong product, when i asked for a refund they initially started off very helpful but then went radio silent. When i called i was met with a very abrupt man who fobbed me off.

CP
CD PROPERTY 7 months ago on Google
( 1 out of 5 )

I am waiting for delivery of a garden umbrella ordered 9 days ago with a 3-5 delivery date and no contact from the company.Phoned within their opening hours to a voicemail saying closed ! …

BS
Ben Smith 7 months ago on Google
( 4 out of 5 )

Delivered on time as requested (Next day delivery), arrived in less than 24 hours. …

RM
Ryan Marsh 7 months ago on Google
( 5 out of 5 )

Visited the warehouse/shop today to buy a new cricket bat. Was very impressed. Was given a choice of several bats to pick up and feel and knock up.
Very impressed with the service. And 12 months warranty also.
Will Definitely buy from the sports hq again

CF
Carole Formby 7 months ago on Google
( 1 out of 5 )

Terrible – ordered an item via Tesco Direct on the 27th December, paid extra for next day delivery and I am still waiting for the item to be delivered. It was for NYE (patio heater) so I no longer require this. …

VF
vicki fennell 7 months ago on Google
( 1 out of 5 )

PHONES NEVER ANSWERED, ONLINE CHAT, NO REPONSE – EVER, NO REPOSNSE TO EMAILS – WORST CUSTOMER SERVICE EVER. …

MT
Matthew Tovey 7 months ago on Google
( 1 out of 5 )

JUST DON’T EVEN THINK ABOUT IT!!!!!!

Brought some bikes, one arrived completely trashed. sent back, came back, had …

BP
Brian Pyne 7 months ago on Google
( 5 out of 5 )

Over the last few years I have had the pleasure of dealing with the Sports HQ. I have bought a total of 4 x e-bikes from them. 1 x folding Bike; 2 x Cyclamatic Pro Plus (24v) and the latest (Nov 2017) a 36v CX3. …

KS
Kier stipe 7 months ago on Google
( 5 out of 5 )

Bought a great rise & recline Armchair, buying process was so easy, got a 15% discount, special Bank Holiday weekend discount, ordered chair on a Sunday b4 Bank Holiday Monday yet unbelievably delivered Tuesday morning, a great service, …

SS
Sue Scott 7 months ago on Google
( 1 out of 5 )

Ok, the goods are good value, but if something goes wrong, boy does their customer service stink?!
I ordered two pairs of trousers in the same size but different colours. Both …

JA
Jim Armstrong 7 months ago on Google
( 5 out of 5 )

I found this company to have excellent customer service. I needed a replacement part for my exercise bike and dealt with Chantelle etheridge who was polite helpful and understanding of my situation. The spare part was sent out the very …

AG
andy gillan 7 months ago on Google
( 1 out of 5 )

I bought an electric golf trolley last September/ October I have returned it twice to be repaired under guarantee was returned and not repaired .they do not answer the phone or emails so I took it to a electrician who repairs trolleys and …

SL
seanie lynch 7 months ago on Google
( 5 out of 5 )

Had no problems or issues with them and my item even came quicker than expected, surprised with all the one stars. I did use amazon though so did not need to speak to them directly

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