Total Reviews 80

Average reviews from all platforms

Average Rating 2.7

Average reviews from all platforms

  • 5.0
    29
  • 4.0
    4
  • 3.0
    0
  • 2.0
    6
  • 1.0
    41
Thompson & Morgan reviews breakdown:
Google
2.7
80

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80 Thompson & Morgan reviews on Google

A
Alex 7 months ago on Google
( 1 out of 5 )

It’s a real shame such a household name for quality plants seems to have slipped in quality so badly. Usually my go to for seeds and on those occasions when needed plants I have never been disappointed until 2022. Poor quality plants, …

CH
Clare Hemdane 7 months ago on Google
( 5 out of 5 )

I have frequently brought plant seed from this retailer. To-date, I find Thompson & Morgan to offer at competitive prices an eclectic range of plant seed, which in my experience have a good rate of germination, and grow up to be plants of …

CH
C Hatfield 7 months ago on Google
( 1 out of 5 )

I ordered 2 blue salvia from T&M. It said they’d be dispatched in 3days… 5 weeks, two emails and a phone call later they arrived. The lady I spoke to at Customer Services was very apologetic and organised a refund and said I would also get …

MW
Margaret Walker 7 months ago on Google
( 5 out of 5 )

From the start of the pandemic, I have been ordering seeds and plants. The ordering process, the info about delivery and the plants themselves are excellent. The quality of the plants is really good. I will continue buying from Thompson & Morgan when everything goes back to normal

FW
Frances Woodman 7 months ago on Google
( 1 out of 5 )

I never normally complain but I ordered £100 of bedding plants on line through The Telegraph from Thompson and Morgan and I know these are difficult times, but honestly apart for 5 plugs of white trailing petunias, the rest of my deliveries …

JS
Jason Selby 7 months ago on Google
( 1 out of 5 )

Useless. Sister company of Dobies who’s customer service is rubbish. Ordered 6 Eucalyptus from Thompson and Morgan, arrived and died as had no root ball, what a con. Then made the mistake of ordering from Dobies who turns out to be the …

MS
melvyn saberton 7 months ago on Google
( 5 out of 5 )

The plants that I have ordered in the past have always arrived on time or before , with the quality of Packing used the condition is really good.
And first class healthy plants. Melvyn.

WJ
Wil Jackson 7 months ago on Google
( 5 out of 5 )

*Thompson &Morgan have provided me with plants over many years and I have always been delighted with the result.
They have an excellent reputation amongst all my friends and I would not hesitate to recommend them to anyone.

DA
DebbieandFred Arnold 7 months ago on Google
( 1 out of 5 )

My first order of Geranium Plugs arrived broken and dried out, I managed to save one plant (out of 12). T&M replaced the plants but they took weeks to arrive and again arrived dried out (9/12 might survive). The size of the plug plants …

MF
Matthew Freeman 7 months ago on Google
( 1 out of 5 )

Appalling really. I took some photos of the plug plants that arrived about 2 months after ordering. I would say the ‘plugs’ were not much more than very recently germinated seeds.The photos of ‘plants’ are of plug plants delivered 2d ago …

CF
Chris Forster 7 months ago on Google
( 1 out of 5 )

Avoid like the plague.We spent just under £40 on plants. Only 25% survived. Two emails sent to customer services without reply. Phoneline down due to the amount of email traffic they were receiving. The company is an absolute joke. Feel like we’ve been scammed.

DS
Dave Stone 7 months ago on Google
( 1 out of 5 )

Plants take forever to arrive. When they do arrive they are mostly dead. Promised refunds fail to appear. This is no way to run a business. Other gardening companies we have ordered from have managed to deliver on time and with a quality product. Don’t waste you money or time with Thompson & Morgan.

IG
IT Guy 7 months ago on Google
( 1 out of 5 )

Half of plant plugs not delivered. What did arrive was dead on arrival or within a few days.
Ordered when no garden centres were open during Lockdown. By the time things …

FS
Florin Siecoban 7 months ago on Google
( 2 out of 5 )

this petunias were dispatched and it took a week to arrive.you can see in the photos how many survived.if u pay 5 pounds delivery it should be 1 day from the day u dispatch the goods!u should have a click and collect for the locals.and if u can improve customer service it might be 5 stars.

AS
Angie Smith 7 months ago on Google
( 1 out of 5 )

I honestly do not want to even give a star for the items i have received. They take 7 days in the post, at least, and when they do arrive they are dead. I have had numerous deliveries and all i cannot use. Because of the current …

VS
V Sparrow 7 months ago on Google
( 1 out of 5 )

Put order in for caulis, corgettes, and kale 23rd March. Delivery date for these changed after the order.
11th April – Courgettes arrive and have clearly been snapped during packaging. …

NR
Neil Raghoo 7 months ago on Google
( 1 out of 5 )

2 of 5 Coleus were dead on arrival. No hope of getting the other plants ordered. Waiting for almost a month now. No way to get in touch with customer service as e-mails bounce back and phone lines are closed. Using COVID-19 as an excuse. I hope trading standards goes after them. Avoid at all costs.

D1
Dath 1983 7 months ago on Google
( 1 out of 5 )

So so awful. Never buy plants for delivery from this company. I’ve had two plants arriving totally smashed and broken (and 5 months after I ordered).

JG
Jodie Giles 7 months ago on Google
( 1 out of 5 )

Ordered in April and expected alot more for the money, They should have been potted earlier to give time for the plants to blossom and you can clearly tell they were potted right before arrival. This was over two weeks ago and the plants have no flowers on. Also dissapointed in the pots they arrived squashed into a small box.

LM
Les Mitchell 7 months ago on Google
( 5 out of 5 )

All end of season knockouts, particularly bare root trees. Don’t judge your own plants bursting into life. These are cold stored dormant plants at bargain prices. They come trimmed in a cardboard box with roots in a plastic bag for …

JH
Jonny Haskins 7 months ago on Google
( 1 out of 5 )

Bought a product via wowcher that they had advertised. It was never in stock in the first place! There was no contact to inform me and 3 weeks had gone by without any updates.

C
ChristineS 7 months ago on Google
( 5 out of 5 )

I have used Thompson and Morgan for years and I am delighted with the value and quality of their plants and flowers. They have great gardening information and tips for all seasons.

AA
Angela Astley-Penny 7 months ago on Google
( 5 out of 5 )

I have bought a number of things from Thompson & Morgan, most recently a pack of 36 antirrhinum plug plants. These were very securely packed in a plastic container and I transferred them individually to 3″ pots and put them on the kitchen …

CR
Caterina Reed 7 months ago on Google
( 1 out of 5 )

My order (a gift) arrived about 4 weeks later and it was wrong – having ordered bare roots peonies and having received tulip bulbs. I only realised when I saw pictures of the grown flowers – they were not the peonies I had ordered! Contacted customer care but no solution was offered.

RH
Richard Hodges 7 months ago on Google
( 2 out of 5 )

I have been disappointed with the plants received. I placed two orders amounting to about £150 in June and July. Generally the plants received have been disheveled and in need of TLC. Some of the plants have been burnt by excessive sun …

RD
Ronald Don 7 months ago on Google
( 5 out of 5 )

I have nothing but praise for the quality of bulbs and bare rooted plants I have received. The tête-à-tête daffodils were double the size and half the price of those sold by garden centres from other suppliers in pictorial packs. They …

SW
S Watty 7 months ago on Google
( 1 out of 5 )

Wish I could provide a LOWER rating to indicate how poor they are at communicating with customers (emails and DM’s go unanswered) and fulfilling orders. Dead plants, insufficient packaging and slow deliveries. Very poor

ED
Emma Davies 7 months ago on Google
( 5 out of 5 )

I was very happy with the quality of my plants. I ordered 3 different indoor plants and I was happy with all of them. I have had them for just under a month and they are happy and growing well. I found that the communication was good. They …

SW
Sarah Webb 7 months ago on Google
( 2 out of 5 )

Disappointed is the simple word I would use and it appears looking at other emails other customers have had similar experiences. Ordered 2 blueberry plants which said delivery within 14 days on the website. 14 days came and went and took me …

AL
Ams Lissy 7 months ago on Google
( 1 out of 5 )

I won’t shop with them again. The customer service is nonexistent.

I ordered seeds and compost at the beginning of April and I eventually got my …

KS
karen scutt 7 months ago on Google
( 5 out of 5 )

I ordered three Acanthus plants before reading the reviews. Once I read the reviews I emailed the next day to cancel my order since I did not expect the plants to arrive or be alive if they did. My e mails were replied to in a timely …

JT
Jennifer Thorsen 7 months ago on Google
( 5 out of 5 )

I ordered several plants and packets of seeds from T&M this spring and I only had a problem with one, where there should have been 3 plants in the pack and there was only one. I phoned them as soon as I discovered the error and the person …

KP
K Pinc8 7 months ago on Google
( 1 out of 5 )

Ordered plants and compost in March, arrived sporadically, some plants dead. They did replace some of the Bacopa which took 3 weeks to arrive, but plants very delicate and difficult to get to thrive. We are still waiting in JUNE for our …

KR
Karen Richards 7 months ago on Google
( 1 out of 5 )

Received 3 beautiful dead plants in a box that was way too big so plants had rattled around and stems snapped. Sent out 3 days before s bank holiday! Arrived 6 days after sending out. This will be the last time I use this company. I’ve …

DW
Dana Wilde 7 months ago on Google
( 2 out of 5 )

I have been a regular customer of T & M for a number of years but I’m afraid I have just made my last purchase from them. I ordered 60 garden ready wall flowers which arrived the day before yesterday and I was absolutely disgusted in them. …

MJ
Mike James 7 months ago on Google
( 5 out of 5 )

Our recent order for two patio fruit trees more than met out expectations. Both plants were far larger than expected and in very good condition. We are very pleased with the high quality of their plants and the fast delivery.
We would highly recommend this company and will certainly be using them again.

CF
C Fox 7 months ago on Google
( 1 out of 5 )

Ordered plants in February. Most of the order arrived sporadically however an order of 48 herb plug plants has been delayed again and again. What I thought was them arrived today. They have sent 10, not 48. They are also not the herbs …

CH
Chris Holmes 7 months ago on Google
( 5 out of 5 )

In the last two months I have received over 240 plug plants and 36 bare root perennials from Thompson and Morgan, at very good prices. About 95% of these plants are flourishing. …

GS
Gary Sargeant 7 months ago on Google
( 1 out of 5 )

Do not use these guys, ordered for delivery by end of April and the order did not turn up until June ,incomplete with a ten pound voucher for the missing plants from the order. Plants were very poor and very, very small. Customer service …

PJ
Peter Jackson 7 months ago on Google
( 1 out of 5 )

This is the first time that I’ve ordered anything from this company but it will definitely be the last. I ordered some plants on 5th May and the order said delivery would be within 21 working days. After the delivery was not received I …

LS
Lyn Sime 7 months ago on Google
( 1 out of 5 )

Although I understand we’re in a difficult time, I ordered £70 worth of various plugs from this company. Understandably, I was aware there may be some delay with delivery of my order, however, it has taken almost a month to receive my …

SB
suzanne butcher 7 months ago on Google
( 4 out of 5 )

My first order got lost in transit-rang customer services & spoke to an extremely nice lady who was both friendly and very professional. Within no time at all replacement plants reordered and they have turned up today earlier than …

CT
Carol Tomsett 7 months ago on Google
( 1 out of 5 )

Ordered plants 25th April and payment taken from card. Expected delivery I was told within 21days so by 16/17 May. After navigating their challenging website managed to find a link to check my order it now says expected delivery 5th July. …

AA
April Alderton 7 months ago on Google
( 2 out of 5 )

Disgusted and disappointed. I placed an order the beginning of March of £148. About 75% of the plants have died. Some arriving dead, damaged, dried out. I’ve tried my best to save them but to no avail and the final straw is today when my 15 …

PM
Pauline Morris 7 months ago on Google
( 5 out of 5 )

I’ve ordered plants from Thompson and Morgan several times over the years and have found their customer service to be one of the best. Easy online ordering and readily available to answer any gardening queries. My plants/shrubs arrive in …

JF
Janice Forbes 7 months ago on Google
( 1 out of 5 )

I ordered a selection of seeds and plants In early April, accepting that with the pandemic there may be some delay. I received emails stating my order would be with me in 21 days. The seeds arrived but no tomatoes or courgette plants, the …

M
Martine 7 months ago on Google
( 1 out of 5 )

Please do not buy from this company. I ordered plants on the 2nd May. I had 3 plants delivered all dead. Still waiting for 30 bedding plants. You cannot contact them by phone. I have sent 4 emails nows. But still waiting for a response. Absolutely terrible company. Wish I had read the reviews before I ordered.

CC
Chris Chaplin 7 months ago on Google
( 5 out of 5 )

I have been using this company for years. Always good quality plants and in their garden accessories they carry a good range at a reasonable price. Delivery of my orders always come when expected. Cannot fault them really as they do what they say. Many thanks and well done.

GC
Glen Chivers 7 months ago on Google
( 1 out of 5 )

I ordered plants on the same day from two different companies in mid-March. The other I received all plants within a couple of weeks and good service. Thompson and Morgan on the other hand stated delivery would be end of April. That date …

LB
Lesley Buchan 7 months ago on Google
( 1 out of 5 )

DO NOT ORDER FROM THIS COMPANY
After great flowers and service last year. I placed an order 14th April and I’ve only had two lots of the 14 lots of plants totalling £89. One lot died and I’m …

SP
Susan Pinder 7 months ago on Google
( 4 out of 5 )

Wanted to put no stars but site would not allow. Ordered £30 worth of garden ready plants in January, and thompson&morgan were happy to take my money, promising delivery towards the end of April. I was e-mailed mid April my plants had been …

GP
Grantley Pearson-Wright 7 months ago on Google
( 1 out of 5 )

I cannot believe how inefficient Thompson & Morgan have been with my order. Having waited over 1 month for delivery, they now email confirming a refund issued for the 3 most important items which they now say cannot be sent. If I had known …

JW
Jerry Wright 7 months ago on Google
( 1 out of 5 )

Dreadful. Placed an order mid September for garlic on their website, showing as available. Confirmation email arrived saying shipment before end of October. Order was shipped last day of October and they were all mouldy and rotten. They …

OG
Olivia Grant 7 months ago on Google
( 1 out of 5 )

Dreadful service. Ordered plants that arrived over three deliveries – all dead on arrival. Have asked for refund or replacement, but no response. They say they will respond within 10 days, but it has now been 20 days and still no response. …

CH
Christine Hurling 7 months ago on Google
( 5 out of 5 )

I’ve ordered seeds from this company a few times now, and received some very good offers via email. All the seeds come well packaged and on time …

HP
himali pine 7 months ago on Google
( 1 out of 5 )

I ordered seeds 32 days before I had to move. They never came even though their website claims that seeds will be delivered within 7 working days. When I contacted their customer service, they refused me a refund and blamed me for moving …

HD
Helen Dixon 7 months ago on Google
( 4 out of 5 )

I have been using T&M for many years. The plants are almost always good quality, and when there have been issues the plants have been promptly replaced. The call centre staff are always friendly helpful and knowledgeable. I do have a …

SW
Shirley Wright 7 months ago on Google
( 5 out of 5 )

Very happy with all my purchases so far. Live plants have all arrived in good condition and are very healthy. It also nice being sent a full list of my order detailing what has been delivered and what is still to come as it saves time keeping changing order no on my account for the info.

MA
Michael Arnold 7 months ago on Google
( 5 out of 5 )

Everything was as expected, ordering delivery and the quality of my Brassica plants was good and produced a good crop especially the cabbage and Brussels. I had a problem regarding part of my order but this was resolved with no problem. …

RL
Roy Lathwell 7 months ago on Google
( 1 out of 5 )

Awful service. Ordered a substantial amount of plants and equipment while the garden centres were closed. After ordering we3 received notification that some items were not in stock even they their website did and still does show otherwise. …

AW
Aidan Welbourn 7 months ago on Google
( 5 out of 5 )

This company delivers quality products every time. I can have no complaints of the service or products. This time I ordered bare root green beech hedging. It came promptly when they were ready with good communication about when they would …

CT
Christine Thomas 7 months ago on Google
( 1 out of 5 )

Should be negative stars, customer service non existent. Plants they did manage to despatch died after a few days. Still charged full price and delivery charge, received email to say that balance of order would be despatched in 14 days, …

LR
Luke Robson 7 months ago on Google
( 4 out of 5 )

I had previously been very disappointed by a very very late delivery of an order last summer and had said I would never buy from Thompson and Morgan again. However, their customer service people eventually contacted me by email and offered …

SA
S A 7 months ago on Google
( 1 out of 5 )

Have used this company before but will not use in the future. My order had items cancelled, changed and delivery delayed without them contacting me on 3 occasions. I had to request refunds of goods cancelled by them as they had not …

SP
Suzette Palmer 7 months ago on Google
( 5 out of 5 )

I recently order a few packs of spring bulbs. They arrived quickly , were well packed and in excellent condition . They are now all planted and I’m just waiting for the results in spring . …

KS
K Sez 7 months ago on Google
( 1 out of 5 )

I placed an order for 9 different plants and awaited with excitement.The plants started to arrive looking in a very sorry state and nothing like the pictures. We followed the instructions and planted them straight away but 6 out of 8 plants …

FW
F Williams 7 months ago on Google
( 1 out of 5 )

Disappointed, clematis plants arrived in a sturdy box but unfortunately both plant stems had been broken some time ago, both plants had tried to make a comeback but you could see they were dieing, I tried to save them but 3 days later they …

PS
Prue Scurfield 7 months ago on Google
( 5 out of 5 )

I’ve ordered lots of things from T&M over the years and never been disappointed. This year I have had excellent shallots and potatoes as well as some seeds but the crowning glory recently was a beautiful Daphne Eternal Fragrance and a …

MM
mike mullard 7 months ago on Google
( 1 out of 5 )

i bought packs of t & m . seeds , £2.99 each . nicotiana. should have been 40 seeds in each , i ask you reading this and this company did i get value for money ? see picture of contents.

JW
john watson 7 months ago on Google
( 5 out of 5 )

Being new to gardening I’ve found Thompson and Morgan to be not only a super supplier but a great help with advice. We have received from them many orders over the past months, from seeds, plants, vegetable and flowers. Indoor plants and …

IP
Ian Paton 7 months ago on Google
( 5 out of 5 )

Seeds and bulbs were delivered promptly and were well packed. However, the citrus plants looked like they had been transplanted into their pots the day before they were sent out and consequently the compost was all over the inside …

AJ
Alexander Jameson 7 months ago on Google
( 5 out of 5 )

Totally excellent customer service and they deliver your plants (Royal Mail allowing!) at exactly the right time for sowing/planting, even here in the North East of the country. Definitely a firm to stick with where customer loyalty is …

CW
Colina Wilson 7 months ago on Google
( 5 out of 5 )

I have used this company for several years now and with the exception of one occasion I have always had an excellent service. My recent order was again very good, plants were healthy, they are now growing in the garden, and I look forward …

ST
Steve Turner 7 months ago on Google
( 1 out of 5 )

We recently ordered the “best value perennial collections 72 plugs”. We realised that at the price it was being offered for it was likely to be at best average. Of the 72 plugs (they are extremely small – 1.5×1.5×2.0cm) the majority were …

RA
Reg Anderson 7 months ago on Google
( 5 out of 5 )

Excellent quality plants (we switched from another well-known online supplier) at a great price & the packaging is superb. The plants arrived moist, healthy & ready to plant out. Customer Service offer a prompt & helpful back-up, ready to respond to any queries. Ten out of ten & worthy of a five star rating.

SW
Sharon Wilson 7 months ago on Google
( 2 out of 5 )

Last summer I ordered a variety of 7 different plugs and giant plugs of clematis and waited impatiently for them to arrive once they where available for delivery. Sadly disappointed when they arrived, most looked like dead twigs with dead …

FL
Frank Lang 7 months ago on Google
( 5 out of 5 )

Excellent quality plants and bulbs I’ve had lots of them from Thomson & Morgan, all came with hints and tips for growing on to ensure success. They have not disappointed. Very competitively priced and orders easily tracked so I knew when they were going to be delivered I can’t recommend them highly enough.

SE
Steve Everson 7 months ago on Google
( 1 out of 5 )

Awful delivery service, still waiting after one week for a few packets of seeds, also ordered some bulbs that their website tracking claims has a two week delay (after I ordered them), once I asked for a refund I was informed they have been …

TM
Tonia Morgan 7 months ago on Google
( 5 out of 5 )

Ordering was easy, I was notified when plants were dispatched, all the plants arrived in good condition and have grown substantially after potting on. Handy tip : join their garden club for £10 as you get 10% off each online order and £20 worth of vouchers to use .

CM
Carl McDowell 7 months ago on Google
( 5 out of 5 )

Excellent deals on occasions and good quality and varieties of plants, seeds and bulbs. The service hasn’t been without fault but when brought to T & M’s attention, the appropriate action is taken to make good. A super customer service. In …

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