Ticketmaster UK average reviews all over the web

1.1
Total Reviews 80

Average reviews from all platforms

Average Rating 1.1

Average reviews from all platforms

  • 5.0
    1
  • 4.0
    1
  • 3.0
    0
  • 2.0
    2
  • 1.0
    76
Ticketmaster UK reviews breakdown:
Google
1.1
80

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80 Ticketmaster UK reviews on Google

IS
ID__ Stealth 9 months ago on Google
( 1 out of 5 )

Booked 2 tickets for the ABBA Voyage show for a Christmas present for my wife and daughter. Tickets are electronic so ordered a programme in a souvenir box that I thought I could wrap up and put under Christmas tree. Electronic tickets …

IB
Ian Brown 9 months ago on Google
( 1 out of 5 )

I’ve been using Ticketmaster for many years and they always take my money pretty quickly. I recently sold tickets and it is taking forever to get my money. It is impossible to get to speak with someone – the ‘help’ is some useless automated …

CW
Chris Walsh 9 months ago on Google
( 1 out of 5 )

Got an email from Ticketmaster saying I had been successful in the public ballot for two tickets to the Coronation Concert and to claim my tickets by a deadline two days away. A short time later another email comes saying tickets have now …

SS
SHARON STERN 9 months ago on Google
( 1 out of 5 )

The worst service you will ever receive! Please i am asking from you if there is another alternative use it, be united customers , and a company that disrespects there customers does not deserve our precious money, one thing I can tell you …

KM
Kim Moores 9 months ago on Google
( 1 out of 5 )

They will not issue actual tickets. If you cannot attend an event at short notice, they will not allow you to sell the ‘mobile ticket’ for many events. Since there is no actual tickets, you are left with a useless barcode that no one can …

A
Aimee 9 months ago on Google
( 1 out of 5 )

Bought 2 standing tickets for a concert and then just weeks before the concert they changed them to seated tickets ?? I asked them to change them back and they told me they can only refund me. They had moved the venue to a bigger one …

JM
Julia Melnychenko 9 months ago on Google
( 1 out of 5 )

I’m reaching support for help regarding my ticket and all I get is a scripted reply, each time from different members. I have to repeat my issue once again.
You don’t seem to read my case at all or a story of my messages, what kind of …

F
Fred 9 months ago on Google
( 1 out of 5 )

I was very disappointed in the service experience. I still did not receive the e-ticket six hours before the performance began, and the service staff kept delaying the time without honesty.

M�
Martin Šilhavík 9 months ago on Google
( 2 out of 5 )

This company is totally unreliable. They generated invalid tickets and we have been robbed from be a part of the concert show and money as well. Shame on you WHO is responsible person for support center in your company!!! …

LV
louise vives 9 months ago on Google
( 1 out of 5 )

Will never use again. You can get tickets directly from the theatre online which I will always do in future.
There is, effectively, NO CUSTOMER SERVICE. When something goes wrong the so …

CN
Christopher Norris 9 months ago on Google
( 1 out of 5 )

AGGRESSIVELY pushing your app by preventing me from printing or even downloading my gig tickets, and then suggesting that I ‘download the app’ when I contacted you about this means you have lost a customer. I bought these tickets over two …

FH
Florian Haupts (FloHpunkt) 9 months ago on Google
( 1 out of 5 )

A totally mess. No freedom of choice. No customer service. Nothing. Completly disapointing and they Stole a once in a Lifetime Moment. Thanks for nothing.

MX
Marc Xaus 9 months ago on Google
( 1 out of 5 )

Worst buying customer experience in the entire internet. Takes a lot to buy, it is confusing, and u can commit mistakes easily on selecting what you want. Horrible!

RB
Roger Brookes 9 months ago on Google
( 1 out of 5 )

Customer service number no longer available. Instead, directed to a Web site that did not work. Their chat is only concerned with technical queries, nothing to do with problems reselling tickets.
Absolute RUBBISH, IRRELEVANT and UNHELPFUL.

GP
Gem P 9 months ago on Google
( 1 out of 5 )

The worst company EVER. Quick to take money from you but it’s taken over 5 months to get a refund for a cancelled gig. No way of contacting them other than through a ‘ticket’. Most messages were either ignored or not read properly and …

JD
Jim Devon 9 months ago on Google
( 1 out of 5 )

They have just stolen 137 quid off me for Deep Purple.
They have mixed up the order numbers, or there is an internal scam going on, and sent the tickets to the wrong people who are now going to the concert courtesy of us. They are refusing to discuss it anymore
Disgusting

KF
Keith Fox 9 months ago on Google
( 1 out of 5 )

If I could leave 0 stars or better still, a minus rating I would.
For some time now I haven’t liked the way Ticketmaster and other online ticket agents do business. Charging for print at homes tickets etc, to say the least is …

DS
Dominika Sulka 9 months ago on Google
( 1 out of 5 )

If it was possible to give minus five stars I would!
If you crave drama in your life, go ahead and use ticketmaster. Their system is the most user-hostile thing I’ve encountered in 10 years in e-commerce. They …

ML
Mel Lee 9 months ago on Google
( 1 out of 5 )

I bought 3 Sam Fender tickets for my son’s 18th at Finsbury Park. A family outing much awaited. They never downloaded. I spent 48 frantic hours emailing endlessly and talking to useless chat bots who repeatedly cut me off and trying to call …

AB
Anvar Badakshanov 9 months ago on Google
( 1 out of 5 )

Company is a total scam.

Bought tickets to Electric City festival. …

V
Victor 9 months ago on Google
( 1 out of 5 )

No telephone support and the online chat agents take one day to respond between each message. How is it legal to run a company like this?

BT
Beatrice T 9 months ago on Google
( 1 out of 5 )

Absolutely no customer support for Australian ticket buyers. “Fan Support”, their “Fan Experience” program, and “Fan-to-Fan Exchange UK” offer nothing more than scripted responses, buck passing excuses, and misrepresentation. Non-UK …

AD
Andy Dawes 9 months ago on Google
( 1 out of 5 )

They treat disability adults terribly..
we booked disability tickets and spent 1.5days before the event trying to get our tickets .. we get email 1.5 hrs before the show start saying our tickets are …

M
mintomax2 9 months ago on Google
( 1 out of 5 )

Probably one of the worst companies ever for customer service they really couldn’t care less about there customers and hide behind ‘terms and conditions ‘ to give exceptionally bad customer service, I would intentionally buy tickets from …

HP
Henry Pearson-Miles 9 months ago on Google
( 1 out of 5 )

Purchased disclosure tickets in Chicago for next month, which I was planning to give to a friend as a thank you. Ticketmaster took the money from my card and proceeded to send me no tickets! Basically no customer service support, I’m now …

B
BuzzinBunny 9 months ago on Google
( 1 out of 5 )

I’d give it zero stars if I could. Absolutely shambolic service and absolute con!
I booked two concert tickets around the beginning of the year to take my little …

TT
tishy tashy 9 months ago on Google
( 1 out of 5 )

Do not buy from this company. Look at the reviews chart. Mostly 1s and I am not surprised. They did not deliver my tickets which they kept reassuring me would arrive. No tickets and the event has gone. No refund! They are happy to take your …

AL
Alexandre Leplumey 9 months ago on Google
( 1 out of 5 )

I wish I could give it 0 star. I have been going back and forth with their “Customer Service” for a month now. 90% of the replies are automated email template. They promised a refund which does not arrive. I will never use them again. Stay well clear of them. Use alternative such as AXS, or when possible the venue directly.

JS
John Stocks 9 months ago on Google
( 1 out of 5 )

Truly, truly a horrific company. Been waiting TWO MONTHS for money from my ticket sale to be processed. This was the answer I recieved: …

KK
Klaudia Krupa 9 months ago on Google
( 1 out of 5 )

Avoid at all costs!!!!!!!!!! If you can’t make it to the event there is no way you’re getting your money back. Please chose another vendor if you have the chance, otherwise, just make sure you attend. No customer service, no confirmation emails, no communication whatsoever. It feels like the company is run by bots.

B
Barney 9 months ago on Google
( 1 out of 5 )

Would never use again, just con artists who take your money and supply you with nothing. No contact telephone number in UK so can’t get to speak to a human being. …

CP
Carole Phillip 9 months ago on Google
( 1 out of 5 )

I attended Genesis concert at Glasgow Hydro on 7th October with my partner. On purchasing the tickets we opted for the best available seats.
On our arrival at Glasgow Hydro our seats were side on and in fact actually …

TF
Terry Featherstone 9 months ago on Google
( 1 out of 5 )

A BUNCH OF CROOKS, CHARLATENS AND THIEVES! Disgusting behaviour, none existent customer service, who don’t follow UK trading law. …

TS
Tom Sparrow 9 months ago on Google
( 1 out of 5 )

awful chat bot service makes it impossible to speak to a person and get the information required for insurance. so so frustrating

AS
Ashley Saunders 9 months ago on Google
( 1 out of 5 )

Absolutely disgrace of a company purchased 5 tickets and i now cant go so i sold them through their service was told i then had to wait for the performance too finish but its not even likely to happen. So not only have they got my money …

PM
Pamela Miller 9 months ago on Google
( 1 out of 5 )

Booked early bird tickets on Jan 5th 2020 for my event in June last year but it was postponed due to covid so was rescheduled for May 2021 but was postponed yet again and still not looking like we will get a new date. I have been trying to …

JS
Jakub Stroinski 9 months ago on Google
( 1 out of 5 )

Have been using them few times and never had any issues up to the last time when I was not allowed to a concert due to “vaccinated only” situation. I was not informed about it at the point of purchase. Still didn’t get any refund and the Ticketmaster claims that the concert went as planned, hence, no refund can be approved.

SK
Stephen Kelly 9 months ago on Google
( 1 out of 5 )

Absolutely disgusting 4 Tickets haven’t arrived, 3 days of constant emails, the only reply is we are looking into this Please bear with me as I try to resolve your query. again and again, not a single phone number to speak to anyone.

PZ
Petra Zeliskova 9 months ago on Google
( 1 out of 5 )

Worst customer service ever. I bought ticket for an event and it wasn’t marked as for kids until I received ticket. When I contacted customer service I received email that they cannot exchange ticket and I should buy a new one and send them …

BT
Barbara Treagus 9 months ago on Google
( 1 out of 5 )

ACTUALLY 0 STARS. ABSOLUTELY NO WAY OF CONTACTING THEM AND YOU JUST GO ROUND IN CIRLCES ON LINE. NO SERVICE AT ALL AND I CANT GET MY TICKETS ACCEPTED FOR ANYTHING. VERY VERY DISAPPOINTED.

MB
Marie B.F 9 months ago on Google
( 1 out of 5 )

I understand the explanation given by your customer service regarding the reschedule of our booking, but as a customer I do not appreciate that you guys charge a 7.80 POUNDS FEE on top of the tickets we paid without previous notice !! …

FS
Federico Schiocchet 9 months ago on Google
( 1 out of 5 )

The worst robbers of internet history. CEO and co. should be arrested

M
Molly 9 months ago on Google
( 1 out of 5 )

EDIT: The concert has been delayed another seven months, so it’ll now be OVER A YEAR before we get our refund because they don’t refund you until after the event (and that’s assuming someone buys the tickets from the marketplace they force …

LT
Lai Tang 9 months ago on Google
( 1 out of 5 )

Booked tickets to go ice skating for 1 adult and 1 child paid the site price. Then these scammers charge me an extra £7.80 for insurance, i did not want and it is not included on your sales receipt. I called next day but no one is there to …

IF
Iago Fernández 9 months ago on Google
( 1 out of 5 )

I’ve bought two tickets from TicketMaster for an Ozzy’s gig in Manchester. Unfortunately the concert was postponed, and re-scheduled more than 3 times, the final date was a year later, a whole year later. Therefore, I requested a refund to …

KB
Ken Beck 9 months ago on Google
( 1 out of 5 )

Absolutely useless at contacting them all I need to change an old e mail where my tickets have been sent which I can no longer access. All iwant to do is give them my new one.so I can access the tickets.cant find order number as its in old e mail account. And I paid for postal delivery.

PH
Pat Hamill 9 months ago on Google
( 1 out of 5 )

Don’t book a ticket from ticketmaster. The phone number advertised is no longer available and if you need to open your account on ticketmaster it does not accept the password and when you reset the password it comes up with an error. So I do not have access to the tickets that are only going to be online as proof.

SM
Suhur Mohamoud 9 months ago on Google
( 1 out of 5 )

The worst! ordered my ticket 2 weeks ago it hasn’t arrived, have been calling them for three days straight and they are not letting me know anything except they have emailed a higher department. Day of the event and I still don’t know if I …

CT
Caroline Tait 9 months ago on Google
( 1 out of 5 )

AVOID if you can. Try another ticket seller if you can. If something goes wrong with your booking or you need to change details, I guarantee you will not be able to. I have spent some 6 hours on phones, posted on twitter, submitted 3 …

OM
Olly Martin 9 months ago on Google
( 1 out of 5 )

my tickets for event tomorrow have still not arrived, tried to call at 7 45 and claimed to be closed despite the recorded message claiming to be open until 8 pm. absolute joke will never use them again and expect a full refund if I ever …

AT
Aimee Taylor 9 months ago on Google
( 1 out of 5 )

Never using them again, it is literally impossible to get any help at all, you can’t call, the email is just a generic one with an automated response. I need to know if my event is cancelled and what is happening, nearly ended up in tears yesterday at the frustration of not being able to get hold of anybody. Appalling company

JS
Justy SP 9 months ago on Google
( 1 out of 5 )

I am regular gig goer. I have never experienced such a bad customer service. First of all I was tricked into buying Pearl Jam ticket as it was advertised only as Pearl Jam UK (and nothing that it is only a tribute band). I bought the …

KB
Kitti Bóta 9 months ago on Google
( 1 out of 5 )

If you have any other option, avoid them!
They made me pay £26.50 “service fee” for a ticket that they refused to ship to me to Hungary, and said I can pick it up in their office. Their customer service …

KB
kezia bottaro 9 months ago on Google
( 1 out of 5 )

They charge too much for e-ticket and also expensive 2class delivery! Also they allow the scam with Allianz for the insurance and there is no way to be refunded for unwanted insurance even if they say that you just need to write an email or …

S
Stacy. 9 months ago on Google
( 1 out of 5 )

Wanted to get tickets to MCR, I was instantly in the queue for VIP seated when tickets went on sale. They sold instantly to bots and now an astronomical amount of them are being resold at triple the price on other sites!!! Had to pay over …

DC
David Clare 9 months ago on Google
( 1 out of 5 )

Purchased 2 tickets on Oct 25th 2018 for Jimmy Carr on May 22nd. Confirmation email received in October. Ticketmaster cancelled tickets on May 9th!! NO JOKE and without notifying me claiming payment from a gift card had not been taken. …

AY
Aaron Yates 9 months ago on Google
( 1 out of 5 )

Shameful! Purchased a reading ticket and does not show in online account: cannot call anyone, sent multiple online help requests and no response at all. 5 day countdown now to my daughter being devastated!! Come on Ticketmaster, step up and stop ripping everyone off!

CB
Clair Brown 9 months ago on Google
( 1 out of 5 )

Tried to contact multiple times after purchase, 3 emails ignored with no response. Now find my payment detail and passwords leaked in data breach that they were warned about months before my purchase, so having to change passwords ect. …

BT
Beverley Tew 9 months ago on Google
( 1 out of 5 )

If I could zero stars I would!! Unable to use giftcards for the theatre of choice, 3 days queuing to get through of at least 25 mins. Customer service give out wrong numbers and pass you from pillar to post. £120 refund has to follow 5-6 …

CM
Corentin Maitrias 9 months ago on Google
( 1 out of 5 )

Horrendous service ! Still don’t understand how they can be the tickets distribution company for big events. They send the tickets at the very last moment before each event and if you have any issue, they never answer !! I tried all the …

N
Natasha 9 months ago on Google
( 1 out of 5 )

Bought theatre tickets marked as “clear view”, and the seats in fact offered a very restricted view. When I raised this with Ticketmaster they took an entire month to reply to me, only to say that they had asked the theatre, and the theatre …

LO
Lennert Onkelinx 9 months ago on Google
( 1 out of 5 )

Ticketmaster overcharges every way they can, including delivery charge for tickets they don’t deliver, or a hefty delivery charge for pdf tickets. Customer service is non-existent. They prefer to sell to touts, as those often sell through their resale platforms, hence getting paid multiple fees.

SD
Sam Doherty 9 months ago on Google
( 1 out of 5 )

Cannot get through to anyone in their customer service after contacting them for two weeks. I’m due a refund of an event for £320 that’s in two months. I fear if the date gets any closer they are going to say no to my refund claim. FYI I bought refund protection!

PM
Piotr Mizerek 9 months ago on Google
( 1 out of 5 )

Pathetic customer service. We bought the tickets but didn’t choose the option for cancellation insurance. After triple checking the date before confirmation and payment, we got the tickets for completely wrong date, and they won’t help us …

JS
Jade Strachan 9 months ago on Google
( 4 out of 5 )

I recently purchased tickets for Download and foolishly signed in to my facebook with an old.email account that I cant access, I phoned ticket master and was held on for 15 minutes which I.understand with the amount of calls they have, …

V
Vaponamat 9 months ago on Google
( 1 out of 5 )

Avoid with all costs. Absolutely useless. Customer service is in India and they will test your language knowledge and your patience. AXS all the way. If the music god exists Ticketmaster bosses will burn like a Sunday roast in hell. They are part of what is wrong with the world. SHAME.

CB
Colin Bowler 9 months ago on Google
( 1 out of 5 )

Appalling company and website. Give you a limited time to purchase tickets most of which is wasted by their appalling website and refuse to accept current credit cards registered and used before on their site. Then cancel your tickets and dump you out of the process. Awful and zero care for their customers

SB
Stuart Blair 9 months ago on Google
( 1 out of 5 )

Just a rip off company, no better then a tout. Two tickets, total value £35, charge £46.35. £2 facility charge, £6.10 service charge and they even charge YOU £3.25 ticket fast charge when you print the tickets yourself, what a joke. Not surprised bands struggle to sell out events.

RC
Rachel Chatwin 9 months ago on Google
( 1 out of 5 )

Appalling service. Daughter bought theatre tickets in Jan 2020 for a June 2020 show. No refund forthcoming, no contact number to speak to a person and no response to numerous emails.

SO
Sebastian Onorati 9 months ago on Google
( 1 out of 5 )

The worst service ever.
Be very careful with the Missed Event Insurance. You are trying to complete the payment before the session expires and they try to charge you with it. …

D
Darren 9 months ago on Google
( 1 out of 5 )

Seriously not happy with the forced change of tickets I’ve just been informed about for monsterjam at Coventry Richo. Having booked front row AA seats so my little boy would get a good view I’m now told we’ve been moved to a different block …

SM
Shelley May 9 months ago on Google
( 5 out of 5 )

DAVID was an absolute star sorting out my ticket so last minute. I wanted to complete the phone survey but my reception was terrible. Thank you so much for helping me NOT miss the event. You are a true legend!

JO
Jane Orr 9 months ago on Google
( 1 out of 5 )

Why haven’t I received a pdf of my tickets and why doesn’t the booking reference on the tickets match the reference on my email. Why have I been sent etickets when I asked for printed tickets ? Why were the tickets addressed to the wrong person ? Why can’t I sell my tickets on StubHub who say the tickets you have sent me are invalid ?

JL
James L 9 months ago on Google
( 1 out of 5 )

Day of the event and no tickets and zero customer service, and zero care that you may not get into your event. Shocking company, should be banned from trading. Avoid.

AP
Amalia Panou 9 months ago on Google
( 1 out of 5 )

The worse customer service ever….They charge you for calls and NEVER answer your calls. They also don’t reply to your e-mails…. I feel completely hopeless… my event is in 3 days and haven’t yet received the tickets…

J
Jake 9 months ago on Google
( 1 out of 5 )

Wish I could avoid ever having to deal with this company again but sometimes there is no option due to monopolies on certain events. Very happy to take your money through a ridiculous number of additional fees and charges, less willing to provide any sort of customer service.

AL
Abbey Lawrie 9 months ago on Google
( 1 out of 5 )

horrendous customer service, still waiting for a refund for two magic mike tickets. looking into legal action. No contact number, just ignoring my emails

AH
Andy Housley 9 months ago on Google
( 1 out of 5 )

Has to be one of the most frustrating websites going. I was under the impression ALL websites should have very clear details of how to contact the company concerned. This one doesn’t!! Sends you round in circles and up blind alleys. About time they were taken to task over how difficult it is to contact them. Useless.

KT
Kafui Tay 9 months ago on Google
( 2 out of 5 )

Tickets didn’t arrive in time. Customer service was very unhelpful, and provided incorrect information. Think carefully before you buy through them.

MM
Marc Miles 9 months ago on Google
( 1 out of 5 )

What’s with the extra fees?
Service charge 3.55 per ticket?
Facilities charge 1.75 per ticket? …

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