EMaC Ltd reviews

Overall I think it is a great process and I don’t need to worry when needing to put the car in for a service for the next two years, however the conversation with the customer advisor was not great, I was already quite frustrated around the …

I was speaking to a customer assistant called Jordan who was brilliant. He actively listened to my query, did not rush me and was able to come up with a solution that fitted it perfectly. He expressed empathy, patience, understanding of my …

I would definitely recommend as I’ve been on a service plan since 2020 which really helped me to budget.
Sarah & all previous staff that I’ve communicated with, have been amazingly …

I have used EMaC Ltd for about 6 years now and I have to say that the company is faultless. But what made a great company better on this day was my interaction with Lucy who turned a worrying query into a wonderful experience. She was …

These services plans are really good value. The customer support has been first class every time I have contacted them in the last 4 or so years. This occasion no exception – prompt, friendly and efficient.

Spoke to Tracey today, super helpful and friendly. She transferred credit from my previous service plan and renewed my plan on my new car. Its so comforting knowing that my next 3 services and MOTs are taken care of. I recommend them to everyone! Why pay out in one lump sum when you can spread the cost? Perfect for us

I used the company for the servicing on my car. I got in touch with the company buy email to cancel my service plan. I got an email back to tell me my request bad been moved to the correct department. I then did not receive anything else …

I was having problems with my bank account and unfortunately my payment wasn’t taken which automatically cancels my payment plan.
I rang EMaC to sort out my payment plan and spoke to a polite gent who was …

Our dealings with EMac were not straight forward involving an existing service plan and the creation of a new plan with our new vehicle. They were brilliant from the get go and made the whole process seamless. Couldn’t have been better. The operative who dealt with us was patient and helpful and a pleasure to deal with.

My recent service plan enquire, cancellation due to sale of vehicle , was dealt with in a very professional manner. From initial contact to reimbursement it was dealt with promptly , the agent spoken with during initial phone call was …

I sold my car mid term. I could not transfer the policy so I had to cancel it. I had paid in £688.59, my first service cost £443.27 leaving £245.32 in the pot. They returned to me £155.32 after charges. I will not be taking out another service plan from EMaC Ltd.

Not overly friendly or helpful on the phone. Trying to transfer policy to new owners of my car and told to send them an email. Call handler then gave me the wrong email.

My inquiry was dealt with immediately by a very pleasant and most helpful member of staff. I received an e-mail with full details of my agreement within a few hours. Many thanks.

Poor customer experience, sent 4 emails since 09/22 trying to arrange a service plan. Received no response! Car was previously in my sisters name(prior to that it was mine & I had a service plan in place)all this information was given to …

Overall brilliant service company to use for your car mot’s and services. Straight forward and makes mot’s, services so much easier to pay for.
I’ve used them twice for my 2 previous cars and I’m always going to use a …

Adviser was friendly and helpful when I wanted to cancel my service plan. Far better than the dealer you did not answer my calls or respond to my messages. Thank you for helping me. I’ve started a new service plan with another dealer.

Spoke Ian the other day abouf making a change to my service plan. Was super friendly and helpful, and had everything sorted within a matter of minutes, no issues. Amazing customer service. Never had any issues!

Great customer service.
Very reliable and no qualms about returning the money I didn’t use for services not used.
Would highly recommend them.

They will keep taking your money after your service plan ends till you call and make them cancel the direct debit. I was promised that a refund is coming my way, but nothing so far. They owe me over £100 and keep dodging my phone calls. The worst customer service ever!

Great that you can pay monthly for your service suits me better this way so no big bill when it’s time to have it done. Also as I’m now selling my car I was able to ring emac up for refund of money not spent. Thank you 😊 …

I needed to pay a shortfall and have the dd adjusted. First call handler spoke quickly in a heavy accent that was difficult to understand. Did not explain that the link she sent had to be used within 15 mins or expires. Called back and …

Great reliable service.
They listen to any concerns raised and help to their best. …

Contacted by phone to cancel our current service contact due to changing the car. The representative was very helpful and made the process very easy. Thank you.

Without a shadow of a doubt EMaC are one of the worst companies I have ever had the misfortune of having to deal with. …

Called to update my insurance policy for the MOT. Advisor was very competent and dealt with my query quickly and easily.

Cancelled a service plan on friday last week since it went through as the website was crashing. Still waiting on a refund and no response to any emails sent . Extremely slow response rate and service.

I experienced today the most fantastic customer service !!! And all thanks to Lucy 🙂 She made my day by making everything very easy for me . Thank you very much Lucy !!!

Rang to change my Policy, So helpful and friendly explained all my options. Great company i have been with them for the last 5 years.

This company have been extremely prompt and comsiderate when arranging a refund of a unused service plan. When spoken to, the staff proved to be courteous, obliging and knowledgeable.

Such helpful and knowledgeable staff at call centre. Quick settlement to cashing in policy. Would always use them for car service packages. Just new car comes with a package.

I spoke with Russell who explained all of my options and got me out of a pickle with my Service Plan. He was extremely helpful and supported me while I completed my payments. Thank you 🙂

Called up to cancel my policy, call was handled quickly and professionally.

I called EMAC to adjust my Plan. My request was promptly dealt with and I was assured to expect outcome within 14 days.
Good customer care experience.

Thank you Lucy and Danielle for all your help. Really honest and transparent customer service, which was exactly what I needed with my query! 🙂

Great customer service and a helpful colleague helped me with my payment issues

Excellent service from the agent. Pleasant, nothing too much trouble and quickly sorted my issue. Top work!

Good having the security against future rise in service prices. However if you sell the car you cannot transfer it to your new car even though they cover the new one

I spoke with a lady Louise? Excellent customer service and very helpful sorted my issue with ease.

I had a very helpful phone call and i was very pleased with the way it was conducted and the outcome was what I wished for.

Thanks very much for your email freindly staff i spoke to looking forward to my refund

Very helpful in getting a refund for my unused service plan.

Said they would call me back and actually did which some companies do not.Staff helpful and pleasant.

My enquiry was dealt with quickly , thoroughly and professionally. I was very satisfied with all aspects of the call and the gentleman was very helpful.

Contacted EMaC to sort out my service plan. Person on the phone was very helpful, knowledgeable and polite.

Cancelled a service plan and contacted for a refund. Cheque took close to 2 weeks to arrive but customer service were always polite and helpful

Very helpful staff and kept me informed throughout the process of bookings and plans

This review is of my latest interaction with customer services, Ian answered my call and was very helpful and efficient, had good knowledge of the process and helped with my enquiry. …

My first experience with EMaC Ltd was positive, the purchase was done with no issues and the refund was done with no issues. everything went smoothly. The only thing that would have made it better, was a faster time on the payment of the refund

Purchased a Service plan for my car. Holly’s customer service was key. Price was great including the customer service.

I have contacted EMaC 2 times in the past 3 weeks to cancel and get a refund for a maintenance agreement. EMaC to date have yet to reply or refund the balance back to me. …

We have enjoyed the benefits of EMaC service plans since 2008.
When we recently needed to cancel the current plan , this was accomplished with ease and courtesy. Geoff Wright

Superb customer service from Georgina,who was extremely helpful and sympathetic to my situation.
Very reassuring and very professional.

Rung EMAC to inform them that I had just had My private number plate registered and fitted to My car, so I needed My Service Plan updating. I spoke to Jordan who dealt with My issue with a minimum of fuss and very efficiently. A credit to EMAC.

Not reallv of great assistance on the phone when I recently enquired I had two agreements in place (and two direct debits deducted) when there should only be one. They referred me back to the dealership.

Always really impressed with the service and staff at EmaC. The policies are great, good price and the level of cover is excellent. Everyone is always really friendly and very helpful.
Thank you to all the staff at EmaC.

Excellent service spoke to Sarah who was extremely helpful and courteous with an amendment to my service plan. thanks again Sarah

Phoned for information regarding my contract. Phone answered quickly, polite staff who dealt with my issue straight away.

Renewed my service plan with ease today, due to the effiecency of Tracey. Tracey was excellent in dealing with me and explained the plan most thoroughly. I am very pleased and recommend the EMac service plan to all.

I think it was ‘Poppy’ with whom I spoke and can say that she provided an excellent conduct and service with full explanations to my questions.
Could not ask for more.

only spoke on the phone the gentleman was very helpful and quickly sorted out my problem now waiting for completion of my request in the next few days.

Service warranty provided with the car i purchased from Cinch. MOT and breakdown service all inclusive for 1 monthly fee

One star is me being generous. I’m totally disappointed, lack of good customer service. Apparently a “no refund” policy even though I have been asking for my service plan to be cancelled for 3 months!!!! In this economy, lack of customer service and understanding is appalling!!

Phoned to cancel one service plan
And was pleasantly surprised how straight forward the process was
Would highly recommend EMAC
👍👍👍 …

Only two stars for your online KIA service plan purchasing system which showed as having failed twice, but when I phoned customer services both had gone through. Five stars for your customer service advisor Treasure who was absolutely …

I have dealt with the company on several occasions and will be using their services again.
The staff were efficient, knowledgeable and professional. …

Lad on the phone done all we asked hope completion is as good very pleased so far

Very pleasant , clear and precise. I was really pleased with the helpful attitude of the member of staff who dealt with my query

Exceptional and ease of comfort knowing all is being paid for.

Very helpful, able to cancel my policy with no problem, a shame my
local car dealer was not so helpful.

What a joy to call and speak to an efficient and very pleasant service adviser, Ian. My query was dealt with speedily and with thoroughness and I was made to feel my call was important to them. Many thanks again for your assistance Ian.

Awful. Never received the contract for my service plan nor was I informed the plan didn’t cover brake fluid or coolant change when taking out the plan. Disfunctional, incompetent and a waste of time. The only positive asset this company has …

Needed to change some details on my service plan for my car, the guy that I spoke to got it all sorted in a professional and efficient manner. I will continue to use the service this company as I’ve had nothing but a positive experience in …

HI VERY GOOD SERVICE THANKS TOP MARKS

Excellent service, my query was resolved within a couple of minutes.

I phoned Emac to change my bank details 4 months ago, they didn’t update my details and now I have to pay 4 months worth. Not happy at all, very poor customer service

Called to cancel 29th Oct was told I was due a refund nothing received by 18th Nov, called again to be told it hadn’t been cancelled. Why not? Am told its now cancelled & refund will be 3 to 5 working days based on previous experience I won’t hold my breath.

I have had cause to ring a couple of times. Fabulous & helpful service

From first getting through to Ian with my frantic problem .. his calm professional demeanour put me at my ease and my problem was quickly and smoothly sorted and settled.

Sorted my enquiry very quickly and staff were very polite and helpful

On the whole EMaC have been perfect. Always helpful phone staff. Constant issues with the dealer and payment though. Saying certain things weren’t covered until I challenged them. I’ve never received paperwork to say what is or isn’t …