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Write a ReviewI got special access into one of their fancy debate rooms (Scouts evening), was very fun 🙂
Excellent online service was so easy to set up tax as well as rapid response every time I’ve had to make a enquiry or job request examples, missed bins , por holes and graffiti
Planners are destroying the Green Belt,, They are approving things even though Applications are even inaccurate They are allowing Applications to be approved even though if the Application went via another Council the Application won’t be approved. SAVE OUR GREEN BELT
Tory councillors for this region seem to think parents just claim their children have special needs just to get extra benefits.
I’ve lived in a flat in the are since January and it that time, they have failed to take our bins 3 times! They literally take EVERYONE elses bins but not ours. Whenever I call to politely ask about having them emptied I just get “we will …
I spoke to a Man about my bins not being picked up for 2 weeks in a row. I think he was very abrupt and I feel he didn’t need to be, I wasn’t making a complaint I was just letting you know. I understand some callers can be rude and abrupt …
Happy to take your money each month but not in the slightest helpful at all when it comes to giving back.
I was pleasantly surprised to get through and to speak with a couple of people regarding the possibility of my daughter getting some career advice in town planning. Wesley a planning technician, was particularly helpful. Many thanks.
Use any excuse not to take the waste bins 3 times now and they lie about something thats in your bin that isnt just so they dont have to empty them !!!! Why do we pay council tax ????
Tmbc waste contractors are totally incompetent to fulfill there dutys garden waste has now been cancelled until further notice. This is disgusting. Recycling never gets collected when it should causing streets to be filled with little been …
Absolutely disgusting service….on the point of disgraceful 😤 …
Have phoned numerous times,emailed and filled out online missed bin collection online, what a waste of my time.
I was put down as a hotspot address but that didn’t last. …
possibly the worst and rudest staff I have ever spoken to, to date. called re a missed collection, and spoke to a guy who spoke over me and raised his voice so much I actually had to record it. shocking and after speaking to another member …
Refused to attend the house at larkspur road east malling for years. Just found out for 4 years been living breathing in gas leaks aswel as damp and mould! Had 4 children in the house we all could have died and the council clarion and Smith …
Tonbridge and Malling to review the parking on pavements on the main road in Tonbridge especially Infront of takeaway businesses.
I noticed on Friday a double yellow line and non loading area being abused. …
Taxi licencing staff helpful and friendly
The incompetence of TMBC is beyond belief. In the latest announcement about authourity boundary changes it looks as if TMBC will be absorbed and disappear. Let us hope this is sooner rather than later.
Emailed regarding a criminal damage matter in our road in October but got no response from them, This week the Cardboard, recyling & general waste bins have not been emptied, I contacted them & they said i had to contact the bin company myself, sorry but what the hell are the council here for, very poor service.
Useless. More chance of winning the lottery than getting an answer out of this lot. Only thing they do manage to do correctly is take your money!!!! No hold ups or confusion about this.
‘Sorry sir its a missed collection’ AGAIN! Incompetent rude staff led by an incompetent management team, “””” rolls down the hill.
Can I ‘miss a payment or 3’ without penalty? Lets see what happens…….
Just shows how bad tmbc are website says opens 8.30 phoned message says 9am .Glad that I am calling to confirm I am moving out of tmbc as it is the worst council I have ever had the nightmare of dealing with
I understand we are currently in a lockdown, but I was on hold for an hour and try to use the website and this was telling me my address doesn’t match and my account was active. Out of date system.
Phone calls not answered. Phoned two of their lines, 3 times on 3 different days.
A week ago I emailed the council about a tree overhanging my garden! Emailed them as asked. It appears nobody is ever in the office to take a call. I asked how long would it be for a response to be told rather rudely I don’t know I don’t deal with trees!
Shoddy. It’s taken us 5 phone calls & 3 online missed bin collection forms and our bin is STILL outside brimmed. Getting beyond angry now. Why do we bother paying extortionate amounts of council tax for nothing to ever be done. Couldn’t help us when we got a section 21 from landlord either.
I’ve I could rate them as zero then I would. Utterly useless. The worst run council I’ve ever had the misfortune to deal with.
Was supposed to sort my council tax out as on low income, never got sorted now in massive debt with bank. Absolutely useless council.
A little hard to get hold of at first. But once I did manage to get in touch with the right person my query was resolved quickly.
Absolute rubbish, overgrown footpaths, not emptied bins and billion excuses from it for neglecting anything that’s possible for not that cheap price at all.
Try to help the council…I was being abhorrently harrassed for a call back by Mrs Sargent.What part of NO,i dont wish to give my personal mobile number out dont you understand!…I was told,its your perogative.So rude to.
Unbelievably rude staff , I can not understand how a council can be run so bad!!
Why are there no people picking up a phone….I’ve waited twice now for over 30 minutes…..up your game this is shocking service and it’s a simple question I want to ask
Tonbridge & malling council the staff are friendly and helpful .But I must say this don’t Go in there shouting and yelling swearing the staff Will help you treat them with respect and you will get the help you need if it is in there power …
To say they are unprofessional is an understatement they should be got rid of now before they wreck the whole Borough
Without doubt THE worst council i have ever lived under…..no response to emails or if by some miracle someone answers the phone
They are under lot of pandanoniom at the moment but they still do as much as possible,no complaints here
Went West Malling no public toilet closed from April 2021 including disabled . Disgrace
Useless and inept won’t ever report a problem again to this bunch of tossers
Utter shambles. Led by the Conservatives and unable to deliver the most basic of services.
🤣🤣🤣🤣🤣 guys you can’t be worst than town and country surely not that’s impossible …
Can people please answer the phone..spent 4 hours on and off waiting for someone to pick up regarding my council tax.
Very good council to work with.
There all lovely people who work there
Terrible service, rude staff
Unable to deal with a simple change of address.
Worst coucil ever
Rubbish and unorganised council.