Trussle reviews

I recently got the final mortgage offer from the lender, I can say my financial situation was good but didn’t had perfect credit history and I know getting approval may be tricky. Rhay Sison was my mortgage advisor, extremely dedicated and …

It’s been a couple of months since ww moved in and almost 6 months since I first contacted Jamie and Amanda from Trussle (now Better) and I couldn’t be happier. The team was instrumental to make the purchase swift and simple, and were as …

DO NOT RECOMMEND TO ANYONE
I have applied for a mortgage with Better and a mortgage adviser Chris was looking at my case. …

This was my first time working with a mortgage broker, and I am so glad that I did. The only reason I decided to go with Trussle (after checking with a few brokers a year ago) was because of Nicole Emery. Nicole was the best amongst the lot …

So I had Ryan S. as my Mortgage Adviser and then Demi D. as my case manager (they’re very experienced).
I have very complex pay due to starting a new permenant monthly job, previously …

I had an excellent experience with trussle. I came across them purely through an internet search, filled in a basic form and someone called me back with in an hour or so. Mansi in particular was absolutely brilliant she talked me through my …

I didn’t end up using trussle however did request an initial quote etc with them. I enquired at several companies at the time. They were very quick with their response however they didn’t find a good mortgage offer and didn’t listen to my …

I was a bit apprehensive reading the reviews on here, but after changing to Trussle last week from an expensive mortgage broker we’d been using for the last year and a half, we couldn’t be happier with our decision to go with Trussle. …

Trussle helped me find a mortgage deal that was right for me. Alicia R. was my mortgage adviser and she was excellent throughout. I’ll certainly use them again.

A big thank you to Zach and Vanessa at Trussle for making my experience of getting a mortgage easy and stress free. As first time buyer who had no idea Zach explained everything in detail and was happy to answer any questions I had. Vanessa …

DON’T WASTE YOUR TIME!!
If you’re self-employed they will just waste your time. I’ve recently completed a re-mortgage with Halifax which shows that all my financial situation is in …

Absolute horrible company! Been in the process of our application for about 6 months now. We lost one house and we are now in danger of losing another one! We’ve made a mistake of going through with Trussle they take absolute ages to get …

Highly recommend these guys – my mortgage app was seamless from start to finish. Deelan Hourami was excellent throughout the whole of the process and gave me all the necessary information I needed to make a sound judgement on my mortgage …

Would I recommend to a friend? I already have.
Extremely good service, 10/10 – I could find no fault. Dylan and his colleagues were incredibly helpful, understanding, friendly and just made you feel like …

I simply cannot praise Trussle enough – especially Charlie Kirby – for incredible efforts that resulted in me getting a mortgage in testing circumstances. I initially applied for a mortgage during COVID. As a business owner who had …

Super Efficient Service
I am pleased with the service I have received from Trussle, from initial consultation to completion. They are super-efficient, courteous, and helpful; they kept …

Trussle searched the market to find me a better re-mortgage deal. They completed two weeks sooner than I requested and found me the best deal saving me a bundle over the term. Best thing is that it didn’t cost me a penny as the lender pay …

The best Mortgage Adviser ever – I can’t recommend highly enough

The service I received from Ben Brookes from the first contact through to …

What a shame – Trussle aren’t as good as they used to be. Having used them previously for two purchases (including in their early days), I used to be a mega fan – I would talk to all friends and family about them. …

Would like to send out a huge thanks to Steven and Hethal of trussle mortgages 🙌 . …

Excellent service from start to finish. Can’t recommend Trussle highly enough. When purchasing a home for the first time it can be a daunting task, not knowing who you can rely on to find a fair deal. Trussle takes the guesswork out of …

Trussle helped me find a great mortgage deal which enabled us to purchase our perfect new home. Thank you to John N’go, Jake and Ashleigh for helping us from start to finish. Also, it was brilliant that there was no broker fee. I would highly recommend Trussle

I’ve got to say Trussle we’re just great. Got back to you within the day when I emailed a question. Kept me fully updated and the user interface when applying is just very easy. Will be using them again in 5 years.

The initial contact was ok. The mortgage advisor quickly picked a product that matched what I had found during my own research, and reassured me that it was possible to meet the timeframe I required. …

Trussles dedicated adviser was extremely helpful for us when applying for a mortgage. They were communicative, responsive and explained everything in a way that was easy to understand. They answered all of our questions and were able to …

I was initially impressed with the speed at which my mortgage recommendation came through but then my advisor went on annual leave and my application stopped there. I only found this out because I emailed them 5 days later! It is now 6 …

I was expecting so much more reading the reviews. Trussle came highly recommended online and I was excited to buy my first property via their pretty website. Unfortunately, I found the website difficult to use and even worse, the advisor I …

The worst mortgage company by far!

As a first time buyer I wasn’t really sure where to start and I contacted …

Fab team at Trussle. Giovanni and Nikki were professional, supportive and kept in contact very quickly during a stressful time. They talked me through every stage and reassured me. Highly recommend for a quick, stressfree and friendly service.

I dealt with Ellese and Nam from Trussle. This firm (these employees) are literally the most fabulous people I’ve ever worked with in any aspect of my home and working life. I can’t recommend Trussle enough. Both were kind, responsive, …

A genuine review of why you shouldn’t use Trussle.

1. I submitted a joint mortgage application with my partner yet Trussle failed …

Ryan and Roberta were very professional in dealing with our initially mortgage, then remortgage cases. They both were very responsive and exceptionally knowledgeable. …

I have only just started my interactions with Trussle and while the process is not yet complete, I can say that to date, the experience has been an extremely positive one. Prompt and informative replies, phone calls so you know you are …

Jamie was very responsive with any requests I had and was able to sort out my mortgage offer quickly. Would highly recommend – they are professional and are a fee-free broker. One thing that possibly could be improved is the seamlessness …

Nikki and Jamie from Trussle seriously came through for me, I had previously paid a different mortgage broker to help me remortgage and they couldn’t help, I wasn’t getting anywhere and was stuck paying a variable rate higher percentage …

Excellent service from the Trussle team. Easy to engage from the outset and Ryan, Carmen and Lucy were extremely responsive and helpful throughout including giving warning about expiry and helping support extensions. Highly recommended!

They are really good. Very pro-active until they find mortgage deal best suited for your circumstances. …

Awful: poor communication, not pro active, unresponsive and provided incorrect advice. They stated that to submit my mortgage application, I had to pay a £100 valuation fee which I have since had confirmed was not required. I have asked for a refund and made a complaint. Steer clear!

I have just had my mortgage application submitted with Zach Rahmans help. He sorted everything out for me when we found out last minute that the mortgage rate was increasing the next day. Super grateful for his fast and efficient service and fingers crossed while I wait for my application to progress! Thanks Zach!

I have now used this company twice to arrange buy to let mortgages. They have been extremely good and my circumstances where quite complicated. They advised me not to choose the cheapest product as they advised that given the time …

My experience with Trussle has been awesome! by far the smoothest part of the house purchase.
Zach and Zain have helped me understand the details related to the mortgage …

From start to finish Trussle were excelllent. I was kept informed throughout my application and they are so professional. The solicitors recommended to me were also fantastic. All in all a straight forward transaction and great customer service!

Put an incorrect figure into my mortgage application meaning it al had to be resubmitted last minute, delaying entry date. Case manager refused to take ownership and basically told my solicitor to deal with bank directly. Terrible service as soon as something becomes slightly complicated, avoid.

If you have the simplest requirements in the world and can handle delays then it’ll work for you but if you’ve previously submitted any information to them and you’re using them again they will use old information which they haven’t …

I was looking for a straight forward and hassle free way to remortgage and found Trussle via a Google Search, so thought I’d put my details in and give them a try. I got a very fast reply and favourable suggested mortgage illustration which …

Great experience throughout! Highly recommend Trussle.

The Trussle team were professional throughout. Very informative and went to …

We were extremely happy with the service and help we have received from Trussels . Amazing work. Very responsive and very helpful. I can’t say thank you enough to John NGO who help us throughout the process. Very kind , polite and …

My remortgage was done smoothly and professionally. The Trussle team is very helpful, excellent communication and knowledgeable. Would use their service again in the future

I think this mortage intermeadiary company are good at providing a mortgage search service but they could do with giving constuctive advice if a client is turned down for a mortgage. …

Using Trussle has been so easy. The speed and efficiency of their service is outstanding. Prakash and Maryam were very helpful throughout the process and kept us up to date. The whole application process was less than 3 weeks. We are now …

I contacted and started the process of arranging a mortgage in late November trussle. I had to continually ask for updates as the communication was awful and was promised updates which never happened from my advisor ‘Nam’ . 2 months later i …

The best experience I have had so far! Both the advisor and case manager were great throughout the process. Miss Li was very polite, professional and reacted positively to all my questions. My application was straightforward and completed within a month. Very pleased and highly recommend!

They only want your personal information!!!
Terrible service! No customer service at all.
They just ask for more documents and say that they cannot help you further.

Property was lost due to poor customer service and an unprofessional approach by the Trussle during a struggle of 6 months. Please stay away from Trussle ! very bad experience !

Initially it all looked very positive and professional but after several emails and a multitude of documentation, Trussle decided they could not proceed with my application and they were not willing to explain why. I It felt cheated because …

Trussle!!!!!!!!!!!
Absolutely brilliant
No stress! …

Very good and fast service, really knowledgeable about the mortgage products. A big thank you to Jamie May and Anna at Trussle. Just under two weeks to a decision from HSBC

Billy was so amazing and no questions or requests were a problem for him. He was on it immediately. Rosie was also amazing. We could not have asked for a better service. They are definitely a 5 star team! Thank you

Came back with a great deal, reviewed it but when i came back to them 3-4 weeks later my account just says its on hold, tried to reopen but failed used the chat but got no where. Seems to have bug not only in the profile but in the chat, would i therefore trust them to complete a mortgage – No, Gone elsewhere now.

I was dealt with efficiently from the outset and given a choice of potential lenders without having to trawl through multiple sites.
Once my lender was selected there were a few subsequent issues with …

I’ve never applied for a mortgage before, and the endless comparison sites, fine-print, and conflicting services were a headache before I began. Should I get a mortgage broker and pay £500? Should I just strike out and go with the nearest …

Second year running I’ve used Trussle. First year was to get a mortgage. Two years on was to renew our mortgage. Both times were very simple, quick and professional. Considering this service costs nothing… You will lose out on the free …

Excellent service and support from this company!! I’d not used them before but I absolutely would again and again, they made everything really simple and hassle free, also I didn’t have to pay for their service as they redeem any costs from the mortgage provider unlike some other brokers out there who make money from you and the brokers

Got me a great deal with Halifax, much better than what I was offered from them directly. Being a first time buyer I was a bit of a panicker and had loads of questions but both Daniel and Ryan who I dealt with were incredibly helpful. …

Courtney Purcell Louise, tells me we have to be put in touch with a special team called impact finance, as she told us my Mrs had bad Credit rating which was a bit odd too me , checked up with Experian and found out that she had top score …

Cancelled a mortgage application WITHOUT any notice or heads up. Completely unresponsive to emails or questions. Wasted £1000 and lost the property and mortgage deal. DO NOT USE!

I went through a process of giving loads of information over a 3 week period, including paying my accountant for information they requested. …

Did the entire application expcecting it will be online. Only to find out after submitting, will have to either chat or speak to an adviser. Cannot comment on further use, as chose not to proceed.

Appalling. Miserably bad communication, no discernible expertise on the part of the broker, endless delays, messages from the mortgage provider not passed on. I give up & ten weeks after my application, I’m going to another broker.

I enquired about a btl ltd co mortgage as i already have a portfolio and looking to buy 3 more in the next 6 months. I received a response stating that due to my credit history they cannot help. My experian score is 999 and equifax 615. Not …

These guys pretty much told me that my partner and I wouldn’t be accepted for a mortgage and to try again later in the year. (I am self employed and within the last two months had started a new job, my partner also worked two jobs). Went …

Ode to Dilpreet at Trussle: Not only have we now acquired wonderful bricks that we can call home…we have found a friend in you! We genuinely could not have bought this house without you! Thank you for being so supportive, for answering …

I encountered nothing less than a first class service from Trussle from compiling and submitting my mortgage application to the sheer doggedness in pursuing a successful outcome of a first rate mortgage offer. I owe Trussle sincere gratitude for not giving up on me where I acting alone possibly would have.

We recently used Trussle to purchase our first home and we couldn’t be more satisfied with the service we received! Daniel & Jeyda made the whole process simple and stress free – as 2 people in their early 20’s we’ve never been too clued up …

Cracking product offering. Trussle provided access to products that I would have otherwise never have considered or known were on the market. I re-mortgaged using Trussle and there were clear benefits compared to sticking with my existing …

I used Trussle for a remortgage. They found me a mortgage deal very quickly which I was accepted for. The process was made very easy. I’d definitely use them again.

After a re-mortgage is approved they simply don’t get involved in chasing up the new mortgage lender to complete everything and not do they give regular updates. Given the amount of time I spent so far doing the chasing the new lender and …

It was quite a labour to do all the Trussle input. They asked for more information than “Habito”, And they did not ask key information. To be honest, their system was not geared to customers like me. But I did get a sense that there …

Very easy hassle free process. No fees, got our offer accepted and approved in less than a week. Highly recommend them. Big thanks to Ryan and Jaivik – excellent communication and time management

First experience of using Trussle and they were brilliant. Charlie, Beccy and Bethany couldn’t have been more helpful and made the process so straightforward. Hugely appreciated. Thank you