Triodos Bank average reviews all over the web

3.1
Total Reviews 43

Average reviews from all platforms

Average Rating 3.1

Average reviews from all platforms

  • 5.0
    17
  • 4.0
    3
  • 3.0
    3
  • 2.0
    7
  • 1.0
    13
Triodos Bank reviews breakdown:
Google
3.1
43

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43 Triodos Bank reviews on Google

JR
James Rand 9 months ago on Google
( 1 out of 5 )

Opening an account was simple and from pressing the send button to being approved took about 30 minutes. There are some little quirks with the app but it’s more a matter of finding stuff for the first time than any real problem. The …

RF
Rafael Franca 9 months ago on Google
( 1 out of 5 )

Worst bank I’ve ever dealt with! Really wanted it to be good as I was looking for a more ethical bank. Unfortunately, the app is useless and so is the customer service. They aren’t able to solve a single issue! Simple transactions such as paying in and out turn out to be a painful process! Just had enough!

A
Alison 9 months ago on Google
( 2 out of 5 )

We banked with Triodos for a couple of years and whilst we agree with their ethics, the efficiency of their services (including mobile / online banking) is very poor. We’d find contactless payments would fail c.50% of the time, that “faster …

DS
Darren Smith 9 months ago on Google
( 2 out of 5 )

Awful customer service. Payments take hours to arrive into the account. Was charged a fee of £3 for my account that opened 2 days previously. Sent money into my account by faster payment and arrived 7hours later.

JP
Jos Pashley 9 months ago on Google
( 1 out of 5 )

The app is awful. I made 6 attempt to open an account using the app. Each time it said it was fine and they were opening my account only to then send an email saying « something went wrong, try again ». The people on their helpline were …

CC
Catherine Correia 9 months ago on Google
( 5 out of 5 )

Love my Triodos current account & App. Very easy & user-friendly to use. Also love receiving updates on how my money is ethically invested. No brainer – switch banks now!

JT
James Trewin 9 months ago on Google
( 1 out of 5 )

Nice bank. I agree with most of the positive points already made in other reviews but I just couldn’t put up with their rubbish mobile app and online experience. I asked when improvements would be made but the response was a bit vague so …

M
Madbrad200 9 months ago on Google
( 1 out of 5 )

WARNING: THEIR SUPPORT IS AWFUL.

I sent in an inquiry. Waited 3 days. They replied back with a copy/paste …

KJ
Kelly Jones 9 months ago on Google
( 3 out of 5 )

I can’t fault the customer service of Triodos bank. Their staff have been polite, friendly and helpful. However, internet banking and the app are both awful. As a result, I’ve reluctantly switched back to my other app-based account. I want …

N
NAOMI 9 months ago on Google
( 5 out of 5 )

Triodos is a great, efficient and ethical bank. I’ve been investing with it for years, and always found staff helpful and respectful. I have just moved house, so it’s a good time to switch my current account.

KM
Krissie Mccarthy 9 months ago on Google
( 3 out of 5 )

I was a little hesitant after reading some reviews about slower service and long wait times to open an account but my experience has been great! It was super quick and easy to change, the app is easy to use and they process my transactions …

D
David 9 months ago on Google
( 2 out of 5 )

Although the ethical approach is commendable, something seems to have gone wrong with the organisation of this bank. The staff are helpful when you speak with them but they are clearly chronically under-staffed as everything takes much …

DD
Drum Drum 9 months ago on Google
( 2 out of 5 )

I’ve been a business customer since the late 90s and decided to move all my current accounts over as well since the ethical stance is important. However I tried to pay a bill for £3000 yesterday. Went through the phone app security on my …

RS
Ryan Shaw 9 months ago on Google
( 1 out of 5 )

Wont let me transfer my money says investigating for past week now and i have 205 in the account they wont let me have this bank is so unfair and dont trust them

DF
Dave Fidoe 9 months ago on Google
( 5 out of 5 )

Fantastic ethical bank. Use the power of your money positively in the world. Online banking & app work well. I’ve been with them for around 12 months ~ opening an account was straightforward and quick. App & online banking work well.

PM
Paul Metz 9 months ago on Google
( 2 out of 5 )

Compared to its Dutch alternative, Triodos UK does not have enough people working in the costumer service. Therefore, its already taken me 1 month and 1 week to get an account. I’ve been trying email (response > 8 days), telephone (> 5 …

P5
paul 54 9 months ago on Google
( 1 out of 5 )

Used to have an account. They won’t stop sending unenvironmental, unethical paper junk mail. Give them a miss

HF
Hollowmoor Farm 9 months ago on Google
( 3 out of 5 )

One major problem encountered – which received a pretty dismissive response from the Customer Services team – although to be fair it’s more of a strategic issue than a day – day operational problem. …

LL
Luis Lacerda 9 months ago on Google
( 1 out of 5 )

Altough Triodos Bank ethos is commendable, I waited for one month for my account to be opened and because I was not given clear instructions, could not even transfer my initial deposit (opened fixed regular savers account). Ended up cancelling the account without even using it…

JW
Janet Westgarth 9 months ago on Google
( 5 out of 5 )

Great service great bank! So important to know that ones savings are doing good in the world. Not supporting …. exploitation of the poor … chopping down rain forests.. selling weapons to rogue states … destroying our beautiful …

NS
Natasha Soliar 9 months ago on Google
( 5 out of 5 )

So far I’ve had no issues with Triodos as I keep one of my saving accounts with them, along side other ethical banks like Co Operative. I chose Triodos because it funds social and ethical projects which I endorse and, as a referral from …

RS
Richard Smith 9 months ago on Google
( 5 out of 5 )

It is an outstanding bank that is transparent and ethical

WB
will black 9 months ago on Google
( 2 out of 5 )

Great cause and focus on ESG, however a bank should focus on its customers. Considering that these days you can open a bank account in less than 5 minutes. The one month onboard time at Triodos is ridiculous.

IF
Intelligent Facility Solutions Ltd 9 months ago on Google
( 5 out of 5 )

Investing your money in a bank that only funds environmentally conncious projects is a great way of making a difference. One of the biggest steps an individual can take and it will barely cause any inconvenience. I have found Tridos to be as good as my previous bank.

CB
Cristian Buzan 9 months ago on Google
( 4 out of 5 )

Will be great in the future if you will launched Triodos Credit cards for costumers will be aswell a great deal.
All the best🤗 …

RP
Roger Penney 9 months ago on Google
( 5 out of 5 )

An ethical bank is not easy to find. Even less easy is it to find a reliable bank which gives one a sense of confidence.
Clearly it is growing and I have every confidence that it will go on to grow and become an example to the, sometimes less than ethical, banking community.

BM
Blue Man 9 months ago on Google
( 5 out of 5 )

Great customer service, app works perfectly. Great my money is being used for good, rather than funding fossil fuels

GB
G. Bonfield 9 months ago on Google
( 1 out of 5 )

No, not really a god idea. Shame, as I’d like to make a difference. All they do is take banking charges, even if nothing is happening in your account. I put in £10 as a test, two months later , I have £4 left with no other activity in between.

CM
Catriona Mellor 9 months ago on Google
( 5 out of 5 )

Fantastic experience of banking with triodos. App works well. love their approach

CC
Cait Crosse 9 months ago on Google
( 5 out of 5 )

Triodos is, in my opinion, one of the most ethical (and secure) banking options available to savers in the UK. I love hearing about the organisations they’ve lent money to or invested in. This is how banking should be.

CJ
Clare Jackson 9 months ago on Google
( 5 out of 5 )

Great ethical bank. Excellent customer services. Great, easy to use app. Can’t fault my experiences with them.

HC
Hannah Chambers 9 months ago on Google
( 2 out of 5 )

I have just done your questionnaire. It assumes you work; I am 73 and retired. Also mobility difficulties prevent eg public transport, I never buy drinks out and have no immediate family eg children. My husband manages most of the finances, so not a proportionate survey.

AB
Andrea Böttcher 9 months ago on Google
( 1 out of 5 )

Worts customer support, send importat stuff fter 2 month waiting during christmas hollidays and then cancel account directly. Zero stars would be apropriate

EW
Elisabeth Winkler 9 months ago on Google
( 5 out of 5 )

Ethical bank with real people at the end of the ‘phone. Your savings go to worthwhile causes such as organic farming. No weapons or fracking investments!

NS
Norman Sellers 9 months ago on Google
( 1 out of 5 )

Contacted the bank ref. an environmental project as i understood this was their speciality , but I was met with arrogance on the reception and no one had the courtesy to return my enquiry…a big shock .

SN
sue nuttall 9 months ago on Google
( 5 out of 5 )

after a couple of attempts of not being able to into my account i rang and the lady talked me through it..very happy with the service and good for my eco/green living and being able to help others

GR
Gareth Reusser 9 months ago on Google
( 4 out of 5 )

Peace of mind that your money is being put to use in an ethical way. Fingerprint entry to App on Android please!

CP
Curzio Potenza 9 months ago on Google
( 5 out of 5 )

Where you’re money is really matters and with Triodos I have the confidence of saying it is going where it is doing the best it can.

PH
Pete H 9 months ago on Google
( 1 out of 5 )

Highly selective of who they allow to open accounts and certainly peasants unwelcome. Nothing ethical about that.

AK
Ali Kazimi 9 months ago on Google
( 5 out of 5 )

Great people!

NB
Nadia Bénard 9 months ago on Google
( 1 out of 5 )

Good morning
I am still awaiting the return of this bank following a return of funds which dates from December 15, 2020, but which I have never received. The bank refus …

WZ
WALED ZEDAN 9 months ago on Google
( 5 out of 5 )

I want to contact the bank, but I can’t

BM
Bartolome Martinez 9 months ago on Google
( 4 out of 5 )

Because the attention is timely, clear and efficie …

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