Uxbridge County Court and Family Court reviews

Extremely poor service.
They deny having received special delivery letters even though Royal Mail can prove the delivery. …

Hours and hours of waiting on the phone only to get an automated message saying “their lines were very busy and to call back later” and then the line automatically disconnected. I missed a payment deadline because of this and they’re trying to make ME pay an additional fee because they wouldn’t answer the phone!!

After reading reviews that people couldn’t get though I thought I give it a go. The result was 3 hours worth of wait come to nothing. I called on three different occasions and every time I reached the front of the queue I was disconnected. …

Abysmal telephone AND email service in the midst of very uncertain times. Incredibly disappointing service with not so much as a automatic reply specifying the reason for such poor a response time, that is if any response is received at …

Cannot get through to anyone on the phone, I have waited over an hour to get through to anyone. Have an online system where you can book appointments if the telephone service is inundated, this is ridiculous when you need to get small things booked with deadlines

No reply to email, no reply to phone (2 minute recorded message followed by “everyone busy, redial later, click”!). Judging by other reviews my experience is neither unique nor a temporary issue. …

Never answer the phone left in a que 4 times now from 5 get to 1 after 55 mins and call cuts out
Try again number 3 goes straight down to one left for 35 mins then cut off …

Absolutely disgusting customer. The service is very slow at the actual court and it seems like nobody cares you have an appointment or value for your time. I just spent an hour on the phone from 3 in the list I came to 1 and the call was 1 …

They don’t answer phones at all, I have been holding on a phone for an hour and when I reach number 1 on a call queue reach, all of a sudden, I hear the automated voice saying I should call back later that they’re currently experiencing …

Awful service. Do not respond to emails or answer the phone. I was 5th in the queue on the phone, after an hour and half wait finally got through to a ‘busy’ line where I was cut off. …

Appalling
Use the term ‘court’ lightly. Phones never answered, emails never replied to, orders never sent. The ‘management’ line are equally unhelpful. It appears that no one really knows what they’re doing here. Most unprofessional and incompetent in every way.

This place is a total disgrace. I am giving it one star only because I cannot give it none. A friend, who is the claimant, and I went there to register a claim against a company. The lobby was deserted except for two security guards. …

This is a CORRUPT court with Judges paid by banks to possess houses

You cannot give zero stars but I would. Impossible to get through on the phone. Either says all our operators are busy please try later or it puts you in a queue. You start about no 4 or 5 and get quite hopeful almost an hour later when you …

1) Order took a month to be issued.
2) Order had significant mistake on it in that it noted that one of the two defendants was not present, the mistake is that both the Defendants were present in …

I have paid £410 to use this service and they can’t even answer the phone. I would make a small claim against them for my time, phone bill and £410 but you can see the problem with that. Useless tw*ts.

Absolutely appalling. Twice now I have called, always 5th in the queue, spend a hour on the phone and get to 1st then you get hung up on. Emailed 3 days ago and haven’t heard a thing. So where exactly do I go from here? Why even bother …

There was nobody present to give information or advice in person for submission of paperwork, and wrong information was given on the phone. I was also waiting about 40 minutes before getting to speak to anyone. This caused a delay in …

Terrible service!! Been trying to get through via their phone number: starts off 5th in the queue then 1 hour later, no 1 in the queue then an automated msg tells you ‘busy’ call back later, then cuts you off!!! Terrible injustice!

Shocking service. Impossible to reach by telephone; emails unanswered. The very antithesis of making the justice system accessible to the public. The Justice Secretary should be made aware of this Court’s shortcomings and asked to …

I telephoned and was held in a queue I was fifth after an hour I was first in the queue and then an automated voice told me they were experiencing a high number of calls and I was cut off, on calling back I was once again fifth in the …

Even rating one star is too high. No one picks up the phone, staff so inefficient and incompetent. This is supposed to be public service but its not serving the public at all. I have had to wait up to 45 minutes just to get through to someone on the phone here. Totally inefficient

very very very poor communication have been phoning for 3 solid days now and have’nt spoken to anyone as yet. just been put on hold for one solid hour got to number one in the queue only to be cut off. this place is a joke

simply cannot believe that i just was told by auto message that its busy and to ring back or email them having waited 1hr and 1minute!!! disgraceful

You cannot contact them on the phone for urgent matters. You are put on hold and then you’re cut off!!. Tried a week without getting thru. The court is disorganized, orders are not sent promptly, hearings are scheduled very late. AWFUL

They don’t answer phone and after over an hour waiting, the system logged me off. Sad though.

Can not get through on the phone. It suggests e- mailing the courts, However, the reason I’m phoning is the courts are responding to my e-.mails…This is beyond a joke…

I wish I could give zero star. Not only they rarely answer the phones but also they take ages to schedule the hearings or even send the hearing directions. The judges are also very incompetent. My barrister says that this court is by far the worst one in the whole country.

It’s decent for a small county court. The wait times are short as they have fewer hearings. There is also a free car park for court users so it’s very convenient.

The worst Court service in the world! The judges are dead beats. I lost my house to my ex-wife as the judge couldn’t be bothered to hear to reason with my solicitor. They are playing with people’s lives..

Very poor service or actually no service at all. No one bothers to answer the phone or reply to the emails. It is sad that they have been paid with our taxes.

I was on the phone for 1 hour and 1 minute, I moved from 5th in the queue to first in the queue, as soon as i got to first the recorded message said that all phones were busy and call back later! REALLY!

Justice delayed is justice denied and these guys are snails 🐌 with lead boots. Don’t answer the phone for one …

Worst court / customer service. My claim been struck out as I didn’t know how to proceed with certain documents therefore had to pay additional court fees. They never answer calls!

No response at all. Calls keep getting disconnected.. Should have been a lot better!!

There is no justice from these judges, they are not fit to be judges and the decisions they make can have huge ramifications . The county court judges and senior judges could all do with replacing . They get paid for nothing and protect …

it is a disgrace , no staff , they are using covid as an excuse to stop doing anything

I have spent 30 minutes on the phone waiting going up in the queue, I get to the top and they cut me off!!! what the heck is going on with this service? Now another 20 mins and cut off again !! what the F**k is going on?? disgusting service, get your s**t together uxbridge county court

Oh dear – i cant believe that access to justice in the UK can be so inefficient despite all the communication methods now available. The Judiciary must be equally frustrated

Terrible experience with administrative staff inefficient i had to use Resolver to get some response DIABOLICAL AND DISPEAKABLE 2016 /2017 unfortunately I have to star to enable me to post otherwise THE STAFF THERE DOES NOT DESERVE ANY …

If the was a 0 stars I would give that!!!!

They never answer their phones so even if you get a judgement and pay to have it enforced, good luck with that!!! Disgraceful

Terrible customer service, unable to contact at all, avoid!

Why can they not answer the phone, impossible to get through.

They just dont answer the phones and the admin is poor.

Im guessing they just dont have the staff or budget …

Awful phone service. Have been held on the line for an hour. Then when I was the first in a queue, they just disconnected the line.

Been trying to get through on the phone for days. Not good at all.

Most appalling service I have ever encountered. Standard is so poor it can lead to injustice and access to justice being denied.

You’ll have better luck winning the lottery than these guys picking up the phone!

Shocking service. Nobody bothers to answer the phone or respond to emails.

No one answers the phones, as if no one works there at all. Not a good public service

Absolutely useless service. No one answers the phone or responds to emails

Was on the phone for an hour as the “first caller in line”, and then was hung up on

Might is right degrade the public . No access for public and on phone you need at least 20 to 30 min.Strong disagree what they are doing

this place isn’t for public help, the service judge decision not so helpful and fair rude and injustice decision,I’m so regrets why I hv been there :

appalling services; lines are cut when you get through or operators cut the phone as you get through, disgraceful

Never answer the phone or respond to Emails .

Pathetic service..been ringing for days..just busy reply all times

Very poor service, you can never call them

Great place, got a divorce there. Highly recommend

No picking up phone calls at all 😡😤 …

Terrible bit like the DVLA and other government departments.

Virtually impossible to contact this court, and I mean that literally…

Zero star is not there, lucky!!!

Have anyone made contact with this office ?

Disgusting service

No one answers the phone!

No answer. Ever. Ludicrous.

Horrible stressful place

Answer your bloody phones!!!!

The best map ever

answer your phones

Rude staff