Vale of Glamorgan Council reviews

3 emails to the transport department regarding a bus pass but ignored each time. Wait over an hour just for someone to answer the phone and fob you off and pass the buck. …

I do accept that the council are doing their best but I think you could help people in need with their properties if it’s with yourselves. …

Council tax department are shocking . Submit online form , no reply . Telephone and wait in queue to reach front after over an hour to be cut off . Bet uts different story if you were to owe them anything we’d soon hear from them I’m sure . Disgusting

Council tax and benefits are beyond! Submit information no reply. Send you to court for money you don’t owe and then sends bailifs to bully vulnerable people. Shocking. Sean especially should be ashamed who works in council tax. Whole team letting down and stealing money then either ignoring or harassing people. Bullies!

This awesome place is so good you spend 30 mins pressing 1 for coffee 2 for tea and then you get through to a real person for them to tell you they cant help . The vale council employ people to sit behind a desk with a phone to tell people ‘cant help you sorry’ useless council !!!!

Utter waste of public resource, so called inspectors telling people in the dead of winter in the middle of an economic crisis to “keep windows open to air-ate the rooms to keep black mould away” theyd have people freezing unable to afford …

At the start of the financial year I entered into a contract with the council in the form of council tax. Part of that tax goes towards the council collecting my garden waste. As my garden waste has not been collected for over a month and the council has broken its contract with me, should I not be reimbursed?

Happy to continue charging ever increasing, exorbitant, levels of council tax, that incidentally subsidise waste collection services. Yet seemingly unable to provide the service of collecting green/garden waste. Preferring instead to invite …

Just spent 44 minutes on hold, listening to the queue numbers coming down, and have now been cut off, this was for a council tax query. Have previously received an email response for this same query which was incorrect but now there is no …

When are the council going to lift Covid restriction and get get back to giving a proper service. All restrictions have now been lifted in wales so why are we still have ping to put up with a poor service.

Why when I press website on your Vale of Glamorgan Council page I receive a page in welsh when my language is english but I do not have the opportunity to switch to it?

Genuinely the worst and most inept group of people I’ve ever had the misfortune of dealing with. Remind me why we pay our council tax to this group of clowns. Still using Covid as an excuse in May 2022, give me a break. I have lived in …

The council tax department is possibly the most inept department I have ever had the misfortune of trying to deal with. Weeks go by and they do not reply, deal with contact forms or even answer phones. Pathetic.

Jobsworth…
After finally being able to celebrate and have a party . Sorted recycling but too many bottles for glass box. So put sorted glass into other plastic containers. …

The people who work there are extremely rude and incompetent. They won’t help you with anything unless you owe them money!

Hard working individuals pay excessive amounts in council tax each month only to be rewarded with dreadful service, missed time slots and a bunch of lies. This council is an absolute joke.

Absolutely appalling service by the recycling collection. They now refuse to collect anything other than in the useless blue bags. Point blank refused to take recycling which I put out in a green bin. Many complaints and no responses but …

I don’t always call in! However ive never witnessed any negative behaviour from staff! Can all citizens take time then speak afterwards!

I wish there was an option for 0 stars. I’ve lost count of the amount of times I’ve phoned to say that our rubbish has not been collected on the right day (or at all!) and led to seagulls getting in the bags and causing a huge mess! But yet …

Not the best council by far, the treharne area housing officer is a stuck up idiot who would rather boss people around that do her job properly. Bring back Amanda Robins, she actually listened to the residents not just assumed she knew what …

I have just made my 3rd visit over the last few days to the Sully recycling tip after having some work done at my flat. All the staff there (bar 1) were extremely helpful, especially Matt, when I visited today, who emptied my boot for me for. Many thanks to all the helpful staff there. Well done.

Looks like a council building.
Some comfy chairs inside.
Nothing to write home about really.
I’ve visited better, more exiting council buildings.

They approve the destruction of the Model Farm near Cardiff airport and they want to prevent people from opposing. Wales Online headlines >>>> One council in Wales wants to give itself permission to ignore angry residents

They were supposed to help me when I was homeless, but they did nothing. I waited 3 hours to be seen by Sabina in housing, for her to tell me with her grim and smug countenance that they could offer me a place for £600 plus a month – I couldn’t afford that. I pay £2500 in total between council/income tax, for what?

It has been the third time that our food waste has not been collected. They have collected all our neighbours and missed ours.I called up today to complain and they responded saying they cannot send someone to collect the food waste and that I have to wait another week until they collect it. This is honestly unacceptable !

Was on hold for over 19 minutes trying to get an appointment to register my father’s death. No apology given by Keisha who eventually answered the phone…when I asked why there was no apology she told me she couldn’t apologise for …

ALL THE TIME WHEN YOU RING YOU GET ”SORRY WE CAN’T HELP’

Have recently made 3 visits to Barry recycling centre and found the staff to be helpful cheerful and friendly.

Council Tax Processing has been appalling! Since buying a property in Barry a year ago I have made two written complaints, spent hrs on the phone, had a visit to my property and the bill is still not right. It is very stressful, not sure what to do next.

had to sit on hold for 20+ mins for something that should have been completed 2 weeks ago automatically, its now been 5-6 weeks, im trying to scrim for my overwatch team and i have to deal with this on the side, waste of time, road hog hooked me 8 times.

I can’t believe this place. One section doesn’t know what the other is doing, and the amount of duplicate letters they send asking for the same information is ridiculous! In 6 weeks we had 21 letters regarding council tax. Come on Vale of Glamorgan, get your act together!

Has anyone at the Vale Council considered that making residents travel to Wenvoe to pick up purple plastic bags is friendly to the environment. They have chosen Barry Library as the other option, in the middle of a town with no disabled …

I tried many times to arrange a bulky waste collection and never works. Terrible service

Not difficult to see why Britain is so shockingly run. We complain about the likes of Germany and France, but have a look at their levels of service it is fantastic and efficient.

Eventually registered vulnerabilities to register for homelessness, after a long drawn discussion, was given a bed in the Tadross for one night, then no other contact with housing services. So left to fend for myself again, Thank you for the assistance. Shame the vulnerabilities are still there. Back to talking to shelter tomorrow.

Any chance of collecting the Waterfront’s recyclable waste, or are we just expected to stare at it over the Bank Holiday weekend?

Why do we need these useless people at this council? We should pay them on their merits. They would owe us a lot of money.🇺🇦 …

Shouldn’t give them that really. They don’t answer the phones at waste management enquiries. 5 min wait they say…15mins later I can’t take Thank you for continuing to hold ………any longer. Put some more staff on

Opens at 10am, and closes at 3 in the afternoon? Covid has given them an excuse to become even more lazy lol what a joke

I would like to say a huge thanks to the ppe team, I cannot fault the help you have given me delivering regular stock of PPE, its a worrying time for myself carer and family but you have been amazing throughout, thank you.

Housing repairs is a joke.Spent 5 hours and 48 minutes waiting on the fone .What a waste of time.When I finally get to speak to someone they tell you lies.

Always close + phones never work

Garden waste not collected again, as per the allocated day the 20th August.. Dreadful service as usual.

Twenty past two on a Friday and the Council offices are closed. Wow! There to serve the public – not

Very poor service,top heavy with pen pushers, 7 more ward Councillors being added to the payroll soon.

Waited 20 days for answer on where our recycling goes,sent stats on recycling percentages….have to wait another 20days I suppose for a reply….through freedom of information route too!!

Ok friendly helpful staff

When is this council wake up its not a business. It’s a public service. Waist of space.

Absolutely ridiculous they charge you more and more each month rent wise you miss one week they are on your back but leaving you over a year trying to get work done to your property, they have no clue what they are doing absolute time wasting fools!!!

The staff here have always been really helpful from benefit claiming checking forms have been correctly filled. Always pleasant and courteous.

My boyfriend have been here back and forth for 2 years as homeless and they have done jack had to go for private rent and they still offer us nothing

Awful place, corrupt, the housing department is a joke, Donna who works there is an absolute crook, she lies through her teeth and she’s absolute snake, you can see from the reviews that this is the worst council in Wales by far, stsy clear if I was you

Absolutely useless front desk and trying to get through to any dept is a joke.
They all need to go on a customer service training course

Last week, recycling collected 1 day late, this into our 3rd day. It’s not really that hard, is it?

Been on the phone waiting to discuss
a public health issue for about 15 minutes or more. Not good enough. What do I do now? Are they ever going to answer ?

Very helpful at Registrar. Will bring documents out to you which saves on registered post.

I’m phoning with no answer then when I checked online it was closed!!! Why doesn’t it say the offices are closed like other phone lines do 🙁

Complete waste of time never answer the phones hopefully someone in charge will read these reviews and do something about it .who are these people accountable to,15 mins I waited for someone to answer the phone and gave up its a joke but not a funny one 😡 …

Most corrupt council going don’t know what to do for the best unless u got brown envelope to bribe them with

Was surprised how quick my query was seen to.

Ive been phoning for 45 minutes straight while being told there a 15 minute wait, does anyone actually work here?

No support, no communication and no organisation. Unhelpful at best.

Excellent service despite harsh financial environment

Terrible service with regular and bulky waste management

Awful people wasting time and getting paid for it

Wow it’s so amazing!!!!

Such a beautiful building

Crooks