Southampton City Council reviews

Beautiful civic buildings and square right next to the park and train station. Free art gallery and library. Great museum with little shop and cafe. Lovely historic slice of Southampton at it’s best.

The council that doesn’t care about the order and cleanliness of this city. Constant passes all over the waste, turn the streets of the city into rubbish dumps. Every 2 weeks you need to “beg” to pick up the waste, and then there is no …

Can’t put 0 stars unfortunately. Not that anyone will from the council will read the review. I pay council tax for my bins to be half collected for the last 2 times. Binmen are in a rush (probably cause overworked) and empty half my bin out …

The worst council I have ever come across. No liability and no care for the people. They should be ashamed. …

Can’t fault them. Yesterday morning I discovered my recycle bins left on the pavement for collection were a melted residue with broken glass everywhere. I got an incident number from the Police, then rang the refuse department. The same day …

The local government wants people to work but again forces people to stay off the roads!
I do deliveries and there are no parking for delivery drivers to park while on …

Shocking service, clueless staff. If this was a business where you pay for a service by choice they wouldn’t have lasted a week. No incentive to do the right thing for residents as the $$$ keeps coming regardless.

Super corrupt and incompetent. Lazy, handout loving bureaucrats.

Won’t give me a larger bin for my nappies. …

As the council have been ‘unable’ to open my formal complaint I shall upload here. From the age of 17 I had been denied a home, denied education and subjected to age discrimination. As stipulated by our nonsensical government wages are …

Should be ashamed of themselves, only interested in the business aspect of our city and not our local parks or services for the citizens who are paying the councils wages.

The fortnightly bin collection works well for me and I find that when I have issues I can get action

Guys there is no point in having an online reporting system or customer service staff if you don’t respond to either. In May I reported a damaged dustbin. I got an email confirming my enquiry with a reference but by late August I had still …

Response from environmental health department very poor
Judging from the trail of reviews on this site and stories in local press Southampton city council needs a major shake up of environment and housing …

While driving through green traffic light a e scooter shot across me. I missed him by inches and am told that SCC thinks that e scooters are the way forward.☠

Have made numerous complaints about heating, they say everything is working, it’s either so hot your sweating watching tv with your windows and doors open or so cold your wearing tracksuit bottoms and hoodie in bed, despite requests to have …

Not perfect, but as with other councils, working soothe financial restrictions imposed by central government

Trying to pay a parking fine – impossible to get through – nobody answering calls! Website on payment page keeps crashing due to an internal server error – what a joke!

I haven’t had hot water or heating since yesterday evening and I am heavily Pregnant.
So I called the Council maintenance team and informed them, they stated they …

Opted for large waste removal, put it out at 6am, never taken. Called up to confirm they said it wasn’t there when they came by at 7:30am now they’re not sure if they can come by to re pick it up and won’t offer a refund. Absolute joke – no wonder the city suffers with fly tipping and general litter.

Tried to change my vehicle details for my parking permit and, once again, their website is inoperable. My WiFi connection is fine, can view all other websites and apps problem free and my upload and download speeds are well over 300mb/s, so …

My garage got broken into in August was told to wait till October for it to be fixed. October comes by no one turns up to fix my garage I called them they didn’t allocate the job to anyone. Turns out I need a new door which I told them. New …

The service is diabolical and poor. Missed bin collection yet again.
When you call the advisor has no authority to deal with the issues and they are unable to provide any assistance at all. …

My problem (service i have paid for)meant to be sorted in 5 working days,it wasn’t and now i have been told another 5 working days or not at all,this place is a joke

I have had to call up 5 times for them to collect refuse bags they agreed to collect but won’t collect. Promised call backs that dont happen and their staff blame each other and that they are understaffed yet I dont receive a discount on my council tax bill.

The left hand doesn’t know (or care) what the right hand is doing; there is absolute zero communication between departments. Environmental Health is worse than useless. Worst of all is that it allows rogue landlords to flourish and, given …

We have a problem with our back door lock. Sometimes it doesn’t even lock. This is scary and dangerous for us as we live in a bad area. We’ve reported this multiple times, and classed it as an emergency and no one has even bothered to get …

Cannot get the recycle bins emptied. Apparently the crews have not reported a problem with our property but have tagged most of our bins. I am contacting the council to report missed bin collections. The council does not give a damn. The …

It started very wrongly with the city council. They lost my daughter’s school application form forcing me to stay at home for more than one month and my child almost got depressed because she wasn’t in school. When I finally got so mad and …

Horrible customer service – if I could leave no stars I would.

The manager Andrew Armour – terrible at any sort of customer service, he …

I really can’t fault our council. The web site works well and is informative. Our services and open spaces function well. Many Thanks

SO19 9QZ the Council were in Grove Gdns hedge cutting at 13 00hrs today would someone in charge inform the operator (vehicle 1054) that the blower is meant tocollect leaves etc, not for blowing over sineage on private property. What makes …

Getting hold of people on the phone is very difficult and their website is not user friendly.

Cant give negative stars which is a shame, I’m trying to navigate a minefield of automated telephone systems. When you get through to the general call center who who have very limited knowledge of most questions you need assistance with …

Corrupt council, shocking services, poor attitudes and lie to you to get you off the phone …

Pregnant and Disabled. Called up about needing an emergency repair. As have had no hot water/heat for a while. And I was just told they would get back to me. I’m due in less than 3 weeks!! I can’t do anything without hot water. So my house …

Trying to get information on why they cancelled my birth certificate that I ordered paid £35 for the next day delivery option and get a email a couple day’s later saying it’s been cancelled and the phone number you can not get through to speak and there is no way of contacting through email

Southampton Council, bin collection team are lazy bunch of idiots, missing collection on purpose as the team has put bins in groups of four and my bin was not in group, does not mean you should leave it. As you have not even begun driving …

How many customer advisors work there? It is impossible that after calling them 10 time in 8h no one answered me….. And each call was more then 20 min long. Plus I’m still waiting for my glass recicle bin which I asked in November. Paying money for nothing…

Telephone system, the worst I’ve ever come across. No phone number on the council webpages. You have to Google to find it. Great long messages, about 4 layers to navigate through, when I finally got through to the roads and parking option I …

I had in a meet with councillors about community safety matters. None of them listened properly about our complaints and we were ignored in our appeal. They at any moment care in sort our problem and their decision will bring chaos to the …

I am an 81 year old disabled wheelchair user suffering MS, I am registered for assisted bin collection but even so I take care to make sure I put my bins out according to the new schedule, I ask my carer to do it for me and I can see from …

Since February 2019 we are waiting for to fix a roof leak. This roof leak has now damaged our kitchen and bathroom. The housing repair team now playing the investigation game, which is another version of their negligence!

This council will pass your council tax arrears to multiple enforcement agents without a care in the world making it impossible to pay. also you can request to have the debt taken back to the council, but only if youre on benifits so anyone …

Useless bunch of idiots who will grab your money at any opportunity and never give gokd service.
Since the government has cut their funding they have been over zealously trying …

Went to report a problem that needed repairing and was told to use the crappy automated phone. Waited 30 mins in the queue, only to be told that someone will be with you the following day. …

I only came on here because I was curious to see how on earth they got the extra 0.6.

Automated service waited 10 mins pushing different buttons just to speak to a real person, than spoke to a someone who was not helpful at all and quite rude. A total waste of time. I also had the refuge person tip our recyclable glass into …

Historical entrance to Southampton City Council

I love that place because there was an singer and dancer and Joseph and Robin of Sherwood forest in Nottingham I want a house thankyou for taking your time my address is 74b enden hall drive halewood Merseyside liverpool l25 5nf I want to move

The most useless group of people on the planet. Aliens will one day scan the Southampton city council building and be repulsed by all the residual uselessness that emanates from its foundations. Inept, clumsy, listless, greedy and out of …

100% the worst council I’ve ever had to deal with.

Trying to deal with a repair and getting updated information is impossible. There is a complete lack of customer service with the council. All automated it is difficult even trying to reach someone and when you do they put you through to …

Poor service, very rude customer service. Don’t actually know which roads and areas belong to which permit parking zone. Turned it round to be my fault. I like the city, but the council are rubbish. You’re better off throwing the money for …

Given 1 star and that’s being generous. Just moved from wales to southampton and being refused a parking permit even though there is nowhere else to park due to double yellows everywhere. Then they have the cheek to give me a parking fine …

Honestly by far the worst experience I have ever had with a council. It is beyond me how you can have so many staff present but never be able to speak to any of them regarding your issues. The customer service is non existent! I have called …

OMG is anybody from the council reading these reviews ?? or are they getting through to the wrong department just like when you phone them!
I had the misfortune to have to phone housing for advise and now wish I had not, …

Absolute disgrace. I’m attempting to pay a parking fine but am unable because the PCN number is obscured. There is not one human in the whole place to speak to. This is the worst council service I’ve ever experienced. Someone needs to be sacked.

Disgusting and corrupt organisation that really needs to be put under a microscope. My brother was offered a proxy mobile number and told he could buy a service by paying (bribe) money instead of an application. He refused. This Council is …

You have to state the department you wish to be put through when you call them. If you don’t know the exact name of the department, you’re screwed. And even if you do, the hold is unbearable. They keep directing you to their website which is like that house in the Twelve Tasks of Asterisk. Oh God. Kill me.

They don’t seem keen to publish a phone number that gets answered. Very difficult / impossible to actually contact. Not good enough.

Spent one hour 10 minutes on the phone. Sent to five different departments because no one knew what I was talking about. Benefits! Finally helped by one young lady that sorted it out on my parents behalf. Felt like bursting into tears!

After somehow navigating my way through automated services to an advisor who transferred me once again, I was told that I was in the wrong place and that they couldn’t help.. even though I’d been told by citizens advice that I need the …

Worst ever service…..struggled for many years with noisy neighbours, turned it around like it was our fault Rubbish at keeping the area clean and far too lazy to cut the grass in the summer months. Don’t buy a x council flat either, they come up with work that doesn’t need doing and charge you the earth. WORSE COUNCIL EVER!

I directed a simple enquiry to them and received an automated response in which they allowed themselves an ultra-chilled 15 working days to respond, a target they failed to meet. So I e-mailed to ask for a progress update, and received …

got accused of abuse when i asked ” you dont see the problem with my address being incorrect on my council tax bill? ”
the womn was brely legible due to an incredibly thick foreign accent in any case …

Worst council in all of the UK, no doubt in that, just useless.

Totally disorganised. Switchboard do not have a clue I had to go through 3 people and lost count of push buttons options. Plus the voice prompt does not work. Get your act together

Laughed at me for not knowing where their offices were (first day in city, no internet, etc). Employee knew this and that I suffer severe depression… Aggressive tone in letters demanding details immediately yet taking months to process.

Rubbish Collection.

I would just like to commend the rubbish collectors ( commonly know as the …

Shambolic customer service. Their automated phone line redirects you a million times, and when you finally get to actually make the call they keep you in line until you give up and eventually hang up. For 4 bloody days i’m trying to contact …

Can anyone help me with a question do council tenants still get free weeks (rent) I thought it was two weeks in December, I’ve noticed that my rent account on line has no free weeks, I’ve paid for the free weeks

Can’t get threw on the phone, cuts you off after talking rubbish to you

After being on hold and going through the phone process numerous times the phone thanks me for calling and hangs up. Absolutely impossible to get hold of someone at the Council. Emails are not responded to either. Complete waste of my time.

Why is it the Southampton council they said they need are call when they never answer the phone and cost me money every time that I call them for some information from them I am still in trouble with my matter so I am no go with the …

I now live 3 years in Swaythling Southampton I work full time and so I pay as a lot of other city citizens a reasonable amount of Council tax= the amount of litter and rubbish in our family-rich neighbourhood is just ridiculous! it’s a …

Seems like no one cares about this town anymore. The roads are worse than Belgrades after being bombed.

Sorted my council tax ahead of my move with minimal effort and information on any refunds I would be owed. Webchat is certainly an overlooked feature.

WORST COUNCIL EVER! Never deal with antisocial behavior, shouting, loud music! I report nearly on daily basis and no action taken.

It took me 10 minutes to speak to human being. I was beginning to think that the whole council was automated phone systems. None of the options was applicable so I got the boot at the end!!!

really poor service system just takes you around in circles then hangs up and WHY do they insist you do everything online PLEASE REMEMBER not everyone is able to get online so please incorporate a way of making things easier for those not …