Southampton City Council average reviews all over the web

1.5
Total Reviews 80

Average reviews from all platforms

Average Rating 1.5

Average reviews from all platforms

  • 5.0
    7
  • 4.0
    1
  • 3.0
    2
  • 2.0
    1
  • 1.0
    69
Southampton City Council reviews breakdown:
Google
1.5
80

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80 Southampton City Council reviews on Google

IS
Ingrid SouthCoast 9 months ago on Google
( 5 out of 5 )

Beautiful civic buildings and square right next to the park and train station. Free art gallery and library. Great museum with little shop and cafe. Lovely historic slice of Southampton at it’s best.

DD
Dasha D 9 months ago on Google
( 1 out of 5 )

The council that doesn’t care about the order and cleanliness of this city. Constant passes all over the waste, turn the streets of the city into rubbish dumps. Every 2 weeks you need to “beg” to pick up the waste, and then there is no …

SP
Sho P 9 months ago on Google
( 1 out of 5 )

Can’t put 0 stars unfortunately. Not that anyone will from the council will read the review. I pay council tax for my bins to be half collected for the last 2 times. Binmen are in a rush (probably cause overworked) and empty half my bin out …

RH
Ryan Hunter 9 months ago on Google
( 1 out of 5 )

The worst council I have ever come across. No liability and no care for the people. They should be ashamed. …

PB
Pamela Bell 9 months ago on Google
( 5 out of 5 )

Can’t fault them. Yesterday morning I discovered my recycle bins left on the pavement for collection were a melted residue with broken glass everywhere. I got an incident number from the Police, then rang the refuse department. The same day …

AH
Amjad Hussain 9 months ago on Google
( 1 out of 5 )

The local government wants people to work but again forces people to stay off the roads!
I do deliveries and there are no parking for delivery drivers to park while on …

AM
Andrew Mabbett 9 months ago on Google
( 1 out of 5 )

Shocking service, clueless staff. If this was a business where you pay for a service by choice they wouldn’t have lasted a week. No incentive to do the right thing for residents as the $$$ keeps coming regardless.

BM
Blair McKinlay 9 months ago on Google
( 1 out of 5 )

Super corrupt and incompetent. Lazy, handout loving bureaucrats.

Won’t give me a larger bin for my nappies. …

LM
liam mCcarthy 9 months ago on Google
( 1 out of 5 )

As the council have been ‘unable’ to open my formal complaint I shall upload here. From the age of 17 I had been denied a home, denied education and subjected to age discrimination. As stipulated by our nonsensical government wages are …

NF
Nathan Foster 9 months ago on Google
( 1 out of 5 )

Should be ashamed of themselves, only interested in the business aspect of our city and not our local parks or services for the citizens who are paying the councils wages.

JL
Jacqueline Landman 9 months ago on Google
( 3 out of 5 )

The fortnightly bin collection works well for me and I find that when I have issues I can get action

BV
Balanced view 9 months ago on Google
( 1 out of 5 )

Guys there is no point in having an online reporting system or customer service staff if you don’t respond to either. In May I reported a damaged dustbin. I got an email confirming my enquiry with a reference but by late August I had still …

DE
Duncan Eaton 9 months ago on Google
( 1 out of 5 )

Response from environmental health department very poor
Judging from the trail of reviews on this site and stories in local press Southampton city council needs a major shake up of environment and housing …

JC
Jim Carter-White 9 months ago on Google
( 1 out of 5 )

While driving through green traffic light a e scooter shot across me. I missed him by inches and am told that SCC thinks that e scooters are the way forward.☠

NT
Neil Thomas 9 months ago on Google
( 1 out of 5 )

Have made numerous complaints about heating, they say everything is working, it’s either so hot your sweating watching tv with your windows and doors open or so cold your wearing tracksuit bottoms and hoodie in bed, despite requests to have …

ML
Malcolm Lovejoy 9 months ago on Google
( 4 out of 5 )

Not perfect, but as with other councils, working soothe financial restrictions imposed by central government

PS
peter seear 9 months ago on Google
( 1 out of 5 )

Trying to pay a parking fine – impossible to get through – nobody answering calls! Website on payment page keeps crashing due to an internal server error – what a joke!

CO
Coleen O’Neill 9 months ago on Google
( 1 out of 5 )

I haven’t had hot water or heating since yesterday evening and I am heavily Pregnant.
So I called the Council maintenance team and informed them, they stated they …

RH
Robin Hood 9 months ago on Google
( 1 out of 5 )

Opted for large waste removal, put it out at 6am, never taken. Called up to confirm they said it wasn’t there when they came by at 7:30am now they’re not sure if they can come by to re pick it up and won’t offer a refund. Absolute joke – no wonder the city suffers with fly tipping and general litter.

DA
Darren Andrews 9 months ago on Google
( 1 out of 5 )

Tried to change my vehicle details for my parking permit and, once again, their website is inoperable. My WiFi connection is fine, can view all other websites and apps problem free and my upload and download speeds are well over 300mb/s, so …

IS
Iron Staypuft 9 months ago on Google
( 1 out of 5 )

My garage got broken into in August was told to wait till October for it to be fixed. October comes by no one turns up to fix my garage I called them they didn’t allocate the job to anyone. Turns out I need a new door which I told them. New …

MM
Muhammed Mustafa 9 months ago on Google
( 1 out of 5 )

The service is diabolical and poor. Missed bin collection yet again.
When you call the advisor has no authority to deal with the issues and they are unable to provide any assistance at all. …

AZ
Anna Z 9 months ago on Google
( 1 out of 5 )

My problem (service i have paid for)meant to be sorted in 5 working days,it wasn’t and now i have been told another 5 working days or not at all,this place is a joke

AB
Anil Badhan 9 months ago on Google
( 1 out of 5 )

I have had to call up 5 times for them to collect refuse bags they agreed to collect but won’t collect. Promised call backs that dont happen and their staff blame each other and that they are understaffed yet I dont receive a discount on my council tax bill.

SF
Sue Freewoman 9 months ago on Google
( 1 out of 5 )

The left hand doesn’t know (or care) what the right hand is doing; there is absolute zero communication between departments. Environmental Health is worse than useless. Worst of all is that it allows rogue landlords to flourish and, given …

C
ChopSticks 9 months ago on Google
( 1 out of 5 )

We have a problem with our back door lock. Sometimes it doesn’t even lock. This is scary and dangerous for us as we live in a bad area. We’ve reported this multiple times, and classed it as an emergency and no one has even bothered to get …

EW
Ed Weatherby 9 months ago on Google
( 1 out of 5 )

Cannot get the recycle bins emptied. Apparently the crews have not reported a problem with our property but have tagged most of our bins. I am contacting the council to report missed bin collections. The council does not give a damn. The …

CS
Cindy spicy 9 months ago on Google
( 1 out of 5 )

It started very wrongly with the city council. They lost my daughter’s school application form forcing me to stay at home for more than one month and my child almost got depressed because she wasn’t in school. When I finally got so mad and …

TS
Todd Sanders 9 months ago on Google
( 1 out of 5 )

Horrible customer service – if I could leave no stars I would.

The manager Andrew Armour – terrible at any sort of customer service, he …

S
steve 9 months ago on Google
( 5 out of 5 )

I really can’t fault our council. The web site works well and is informative. Our services and open spaces function well. Many Thanks

BL
Bruce Lane 9 months ago on Google
( 1 out of 5 )

SO19 9QZ the Council were in Grove Gdns hedge cutting at 13 00hrs today would someone in charge inform the operator (vehicle 1054) that the blower is meant tocollect leaves etc, not for blowing over sineage on private property. What makes …

SJ
Steve Jacombs 9 months ago on Google
( 3 out of 5 )

Getting hold of people on the phone is very difficult and their website is not user friendly.

A
Al 9 months ago on Google
( 1 out of 5 )

Cant give negative stars which is a shame, I’m trying to navigate a minefield of automated telephone systems. When you get through to the general call center who who have very limited knowledge of most questions you need assistance with …

AN
Andrew Newton 9 months ago on Google
( 1 out of 5 )

Corrupt council, shocking services, poor attitudes and lie to you to get you off the phone …

CD
Christina Duffy 9 months ago on Google
( 1 out of 5 )

Pregnant and Disabled. Called up about needing an emergency repair. As have had no hot water/heat for a while. And I was just told they would get back to me. I’m due in less than 3 weeks!! I can’t do anything without hot water. So my house …

DD
Dan Dan 9 months ago on Google
( 1 out of 5 )

Trying to get information on why they cancelled my birth certificate that I ordered paid £35 for the next day delivery option and get a email a couple day’s later saying it’s been cancelled and the phone number you can not get through to speak and there is no way of contacting through email

HH
Homer Homer 9 months ago on Google
( 1 out of 5 )

Southampton Council, bin collection team are lazy bunch of idiots, missing collection on purpose as the team has put bins in groups of four and my bin was not in group, does not mean you should leave it. As you have not even begun driving …

N
Nicole88 9 months ago on Google
( 1 out of 5 )

How many customer advisors work there? It is impossible that after calling them 10 time in 8h no one answered me….. And each call was more then 20 min long. Plus I’m still waiting for my glass recicle bin which I asked in November. Paying money for nothing…

JK
Jonathan Kay 9 months ago on Google
( 1 out of 5 )

Telephone system, the worst I’ve ever come across. No phone number on the council webpages. You have to Google to find it. Great long messages, about 4 layers to navigate through, when I finally got through to the roads and parking option I …

ZO
Zenith Orton 9 months ago on Google
( 1 out of 5 )

I had in a meet with councillors about community safety matters. None of them listened properly about our complaints and we were ignored in our appeal. They at any moment care in sort our problem and their decision will bring chaos to the …

JW
Janet Wood 9 months ago on Google
( 1 out of 5 )

I am an 81 year old disabled wheelchair user suffering MS, I am registered for assisted bin collection but even so I take care to make sure I put my bins out according to the new schedule, I ask my carer to do it for me and I can see from …

JA
Jabbar Ahmed 9 months ago on Google
( 1 out of 5 )

Since February 2019 we are waiting for to fix a roof leak. This roof leak has now damaged our kitchen and bathroom. The housing repair team now playing the investigation game, which is another version of their negligence!

DV
Dan Vez 9 months ago on Google
( 1 out of 5 )

This council will pass your council tax arrears to multiple enforcement agents without a care in the world making it impossible to pay. also you can request to have the debt taken back to the council, but only if youre on benifits so anyone …

NS
Nathan Soper 9 months ago on Google
( 1 out of 5 )

Useless bunch of idiots who will grab your money at any opportunity and never give gokd service.
Since the government has cut their funding they have been over zealously trying …

CR
Chrise Roberts 9 months ago on Google
( 1 out of 5 )

Went to report a problem that needed repairing and was told to use the crappy automated phone. Waited 30 mins in the queue, only to be told that someone will be with you the following day. …

OL
Oliver Lewin 9 months ago on Google
( 1 out of 5 )

I only came on here because I was curious to see how on earth they got the extra 0.6.

SM
Sonia Medhurst 9 months ago on Google
( 1 out of 5 )

Automated service waited 10 mins pushing different buttons just to speak to a real person, than spoke to a someone who was not helpful at all and quite rude. A total waste of time. I also had the refuge person tip our recyclable glass into …

CB
chronic bionic 9 months ago on Google
( 5 out of 5 )

Historical entrance to Southampton City Council

MN
Miss Norah Martindale 9 months ago on Google
( 5 out of 5 )

I love that place because there was an singer and dancer and Joseph and Robin of Sherwood forest in Nottingham I want a house thankyou for taking your time my address is 74b enden hall drive halewood Merseyside liverpool l25 5nf I want to move

CH
Calum Holliday 9 months ago on Google
( 1 out of 5 )

The most useless group of people on the planet. Aliens will one day scan the Southampton city council building and be repulsed by all the residual uselessness that emanates from its foundations. Inept, clumsy, listless, greedy and out of …

MR
Miguel Rodriguez 9 months ago on Google
( 1 out of 5 )

100% the worst council I’ve ever had to deal with.

TC
Tim Campbell 9 months ago on Google
( 1 out of 5 )

Trying to deal with a repair and getting updated information is impossible. There is a complete lack of customer service with the council. All automated it is difficult even trying to reach someone and when you do they put you through to …

JT
Jack Tyson 9 months ago on Google
( 2 out of 5 )

Poor service, very rude customer service. Don’t actually know which roads and areas belong to which permit parking zone. Turned it round to be my fault. I like the city, but the council are rubbish. You’re better off throwing the money for …

KS
Kelsey Storey 9 months ago on Google
( 1 out of 5 )

Given 1 star and that’s being generous. Just moved from wales to southampton and being refused a parking permit even though there is nowhere else to park due to double yellows everywhere. Then they have the cheek to give me a parking fine …

BS
baby seenian 9 months ago on Google
( 1 out of 5 )

Honestly by far the worst experience I have ever had with a council. It is beyond me how you can have so many staff present but never be able to speak to any of them regarding your issues. The customer service is non existent! I have called …

SD
Stephen Destaubin 9 months ago on Google
( 1 out of 5 )

OMG is anybody from the council reading these reviews ?? or are they getting through to the wrong department just like when you phone them!
I had the misfortune to have to phone housing for advise and now wish I had not, …

AM
Andy Munro 9 months ago on Google
( 1 out of 5 )

Absolute disgrace. I’m attempting to pay a parking fine but am unable because the PCN number is obscured. There is not one human in the whole place to speak to. This is the worst council service I’ve ever experienced. Someone needs to be sacked.

RS
real sense 9 months ago on Google
( 1 out of 5 )

Disgusting and corrupt organisation that really needs to be put under a microscope. My brother was offered a proxy mobile number and told he could buy a service by paying (bribe) money instead of an application. He refused. This Council is …

BT
Bongozozo Tanzania 9 months ago on Google
( 1 out of 5 )

You have to state the department you wish to be put through when you call them. If you don’t know the exact name of the department, you’re screwed. And even if you do, the hold is unbearable. They keep directing you to their website which is like that house in the Twelve Tasks of Asterisk. Oh God. Kill me.

KM
Karl Moorbey (KCM Services) 9 months ago on Google
( 1 out of 5 )

They don’t seem keen to publish a phone number that gets answered. Very difficult / impossible to actually contact. Not good enough.

KK
Kim Key 9 months ago on Google
( 1 out of 5 )

Spent one hour 10 minutes on the phone. Sent to five different departments because no one knew what I was talking about. Benefits! Finally helped by one young lady that sorted it out on my parents behalf. Felt like bursting into tears!

L
Leyla 9 months ago on Google
( 1 out of 5 )

After somehow navigating my way through automated services to an advisor who transferred me once again, I was told that I was in the wrong place and that they couldn’t help.. even though I’d been told by citizens advice that I need the …

NS
Natasha stardust 9 months ago on Google
( 1 out of 5 )

Worst ever service…..struggled for many years with noisy neighbours, turned it around like it was our fault Rubbish at keeping the area clean and far too lazy to cut the grass in the summer months. Don’t buy a x council flat either, they come up with work that doesn’t need doing and charge you the earth. WORSE COUNCIL EVER!

NM
Nick Miller 9 months ago on Google
( 1 out of 5 )

I directed a simple enquiry to them and received an automated response in which they allowed themselves an ultra-chilled 15 working days to respond, a target they failed to meet. So I e-mailed to ask for a progress update, and received …

N5
NPC 5643546 v2.0 Russian bot edition 9 months ago on Google
( 1 out of 5 )

got accused of abuse when i asked ” you dont see the problem with my address being incorrect on my council tax bill? ”
the womn was brely legible due to an incredibly thick foreign accent in any case …

ER
Edvinas Ramanauskas 9 months ago on Google
( 1 out of 5 )

Worst council in all of the UK, no doubt in that, just useless.

RM
Robin Mason 9 months ago on Google
( 1 out of 5 )

Totally disorganised. Switchboard do not have a clue I had to go through 3 people and lost count of push buttons options. Plus the voice prompt does not work. Get your act together

DC
dee clark 9 months ago on Google
( 1 out of 5 )

Laughed at me for not knowing where their offices were (first day in city, no internet, etc). Employee knew this and that I suffer severe depression… Aggressive tone in letters demanding details immediately yet taking months to process.

JR
Jennifer Robinson 9 months ago on Google
( 5 out of 5 )

Rubbish Collection.

I would just like to commend the rubbish collectors ( commonly know as the …

NR
Nagy Robert 9 months ago on Google
( 1 out of 5 )

Shambolic customer service. Their automated phone line redirects you a million times, and when you finally get to actually make the call they keep you in line until you give up and eventually hang up. For 4 bloody days i’m trying to contact …

CS
Carol Sapphire 9 months ago on Google
( 1 out of 5 )

Can anyone help me with a question do council tenants still get free weeks (rent) I thought it was two weeks in December, I’ve noticed that my rent account on line has no free weeks, I’ve paid for the free weeks

KW
Kris Whittaker 9 months ago on Google
( 1 out of 5 )

Can’t get threw on the phone, cuts you off after talking rubbish to you

AC
Amy Cooper 9 months ago on Google
( 1 out of 5 )

After being on hold and going through the phone process numerous times the phone thanks me for calling and hangs up. Absolutely impossible to get hold of someone at the Council. Emails are not responded to either. Complete waste of my time.

SO
Scary Oscary 9 months ago on Google
( 1 out of 5 )

Why is it the Southampton council they said they need are call when they never answer the phone and cost me money every time that I call them for some information from them I am still in trouble with my matter so I am no go with the …

JV
Jaafar Vandenberghe 9 months ago on Google
( 1 out of 5 )

I now live 3 years in Swaythling Southampton I work full time and so I pay as a lot of other city citizens a reasonable amount of Council tax= the amount of litter and rubbish in our family-rich neighbourhood is just ridiculous! it’s a …

SP
Stefani Pavlova 9 months ago on Google
( 1 out of 5 )

Seems like no one cares about this town anymore. The roads are worse than Belgrades after being bombed.

AS
Andrew Simpson 9 months ago on Google
( 5 out of 5 )

Sorted my council tax ahead of my move with minimal effort and information on any refunds I would be owed. Webchat is certainly an overlooked feature.

AS
Andrea Smith 9 months ago on Google
( 1 out of 5 )

WORST COUNCIL EVER! Never deal with antisocial behavior, shouting, loud music! I report nearly on daily basis and no action taken.

PS
Phil Steart 9 months ago on Google
( 1 out of 5 )

It took me 10 minutes to speak to human being. I was beginning to think that the whole council was automated phone systems. None of the options was applicable so I got the boot at the end!!!

PB
Paul Browne 9 months ago on Google
( 1 out of 5 )

really poor service system just takes you around in circles then hangs up and WHY do they insist you do everything online PLEASE REMEMBER not everyone is able to get online so please incorporate a way of making things easier for those not …

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