South Norfolk District Council reviews

Extremely frustrating to deal with. Seems their ability to address common sense is outweighed by their obnoxious, aggressive ‘I’ll do it my way attitude’. Ben in TPO Department whilst friendly is pretty clueless, better off asking Google …

I have a council tax exemption which I have to confirm again every year. This year I tried to use their website to do it but it was impossible as it did not recognise the reference number on the letter So I sent the confirmation form off. …

Recently received help from Jane Bagley who without fault is the most helpful, kind and efficient person I’ve been able to deal with. Definitely has a high standard of customer service and care. Thank you Jane for all your hard work!

Heavy rain and sky light window is leaking. My newborn got soaked because its 5 in the morning and i was asleep called emergency repair and got hung up, called a second time to be told its not an emergency call back after 9am and put a …

I recently contacted Broadland Council’s business support team and spoke with Jane Bagley who dealt with my query quickly and efficiently. She explained what I needed to know and how to proceed, offering further guidance and support should I need it. I found Jane’s advice extremely helpful and her approach was professional.

Absolutely useless and completely unhelpful and God forbid you try to pay your council tax over the phone while talking to there staff they are rude hang up on you and never ask for your freedom of information as you won’t get it from them ever. Absolutely shocking council

Tried to call multiple times, people kept transferring me because they didn’t want to deal with the queries. Got put on hold multiple times until they hung up on me completely. Absolute disgrace

Well run council they try there best with very limited resources, Thankyou Rachael Wilcox fmr civil servant

Nasty bully’s. Staff bad mouth people asking for help. Typical tories.

Tried phone last Thursday, put through reception , three times-line cut out

Disgusting service.