ViaVan reviews

have had a few issues with them:
– I booked a driver and the app after a few mins started showing that the driver already picked me up and the driver was no where to be seen (I ended up using a …

I gave it a go using a friend’s referral credits and it’s really horrible. Ridiculous waiting times, my pick up kept being cancelled and it took almost 1 hour to get a cab on the first route. Second time around, the driver was so incredibly …

Really good cheap prices shared ride. Although they have blocked my account and didn’t respond for 5 days waiting for my billing info and I think it’s rediculous having to wait 48 hours for someone to reply to my email, app is really slow …

AWFUL COMPANY that will not last long. 9/10 of their drivers have 0 customer service and completely lack human skills all together. The customer service team are even worse. All they do is lie. …

Shocking service. Driver didn’t turn up to agreed location and then cancelled within 1m of trying to locate me. Whenever I have tried to order a Via Van, a successful journey has occured 1/10 times. Better to stick with a black cab.

The most awful service ever!!! Do not use them!

Stick with Uber guys. The cost has inflated so it’s still £6-9 per shared ride, …

Most customers are Third class and you have to drive a long way to pcikups. Also the customer service reps are very unprofessional and unknowleadgebale. They don’t value their drivers and should know that without drivers they would not …

It was a second time I got some nonsense with this app. Last day I ordered a car. Originaly the car had to be in 8min buth I was waiting for 20min. I try to call the driver more then 5 times buth no answers. Then I cansel the booking and …

Totally horrible and weird service. You have no idea beforehand where you will be dropped off if you chose the shared cab option. I was dropped off 1.2km away from my requested drop location (and was late for a meeting by almost 20min!). …

This is the worst so called service ever I am definitely deleting this app. Booked a shared ride for 3 people tonight app sent me to the pickup point waited and waited then phoned the driver only to be told yet again that he is at a …

Used this service for the first time last week. A black Audi A6 turned up playing banging music the car was fully spec ie black tints and fresh clean leather. Our driver Nasir actually got out of the car and greeted us and opened and closed …

First time I have used this service. It is not a safe app to use, specially for a women. The staff that ViaVian have employed are not educated or trained. They are hiring random drivers that have no morals or empathy for the customers. The …

Service was appalling and driver (2nd ride) had bad attitude! I have used Viavan twice and on both occasions was not dropped anywhere near drop off location. 1st trip driver went out if his way to drop to destination, 2nd trip driver …

I am not one to leave bad reviews for companies, if i don’t like a service i just stop using it. However on this instance, i want to tell everyone of how terrible this service is! …

The fact that their own drivers are calling customers ‘third class’ in google reviews is a hint it’s probably not safe to meet these kinds of unvetted people in isolated pickup places. Thought I would try the app for a doctor’sappointment. …

I booked a private ride but 2 minutes after the booing the app shows that the trip has already been made and a fee is charged. Can’t reach the customer service for a refund / complain. It’s a really dodgy app. Avoid

Shared rides cheap however terrible driver quality who 1) don’t take care of their cars – some of them are really gross!! 2) rude and just provide terrible service 3) are bad at navigating and generally at driving. Would avoid if you have other options. Will most likely stop using them after my ride credit runs out.

Have tried this service three times now and I have yet to have a good experience. One car was dirty, one driver was rude and another talked loudly on his phone the entire time. They have been reliable however and they have a pretty sweet referral system.

Annoying but handy. Better than Uber. Their weekly via pass used to be £29 which I used a regularly but they’ve since changed the price to £39 with no extras so it’s not worth it anymore. I just use it for carpool or private rides now and again.

I woupd give minus 5 stars if i could. I used viavan oncw this afternoon waited 5 mins to be told the driver was no longer available and had to wait for another 10 minutes. I tried to use it again in the evening i waited 40 minutes for a …

Apocalyptically bad. First ride took 20 mins to show, drove off without me, charged £5. Second ride took another 20 mins, told me to walk a mile to meet it, then drove me back to where I had originally started and told me that was the end …

I went to viaVan office today 3rd of October 2019. The customer service was very poor the lady was so rude she don’t have any respect for pco driver’s. As a pco driver I feel very bad why I went to join this type of rubbish company. Who …

Is good for what it is…….a corner to corner service. What I worked out is that if you put different drop off/pick up points (than the actual location ) you can get it closer to your location. Instead of having to walk all the way down …

If it was app , price and idea I would give 5 stars. And I use Viavan nearly daily. Cheap and convenient: has weekly pass for 29£ and this includes 4 rides a day!!!! It’s cheaper then Tube!! …

i been using viavan for a year but in the past 4 months its been really bad, first they tell you your driver its 10 min away when you end up waiting 20/25 min. They asign you drivers that are not even near you beacuse they dont have enough …

I have used viavan and worked for viavan.
Using viavan is poor, i agree with all the bad reviews, They treat drivers and customers very poorly. Stick with uber. Their operations and customer service …

First occasion driver smelt, car was dirty, filthy.driver was rude.
2nd time waited over 40 minutes. Yet app said it was here but there was no sign of the driver.uber so much better reliable.

Great taxi service; fast and cheap. Still room for improvement though, such as a better map. Ran into a problem once and had to contact the customer service team through text who sorted out the problem almost instantly.

I do NOT recommend anyone to use this app, because they lie about the prices and even though I asked them several times to delete my account they keep pretending that they did not get the asked informations to proceed deleting my account. …

Extremely disappointed with this service. At no reason what so ever they blocked my account and then i emailed them asking why? They said that ‘they needed to verify my billing details.’ So i sent them over what they asked and they never …

Worst company ever. Stick with Kapten, Uber or Bolt. I did Bluemode with ViaVan. They pay you £12 an hour. But if at anytime you stop driving by not heading to Terminal or your ride takes longer than usual then they deduct most of your pay

OMG! What a joke of a company! DO NOT ENTERTAIN! The staff have absolutely no idea what they are doing, they don’t even know what documents are sufficient. I have just reported them to TFL. The staff are so rude and when questioned they …

It’s very convenient and the drivers are always friendly. It’s sooo cheap! I don’t mind walking for while to the picking up place. I have to say that sharing the same trip with another guest is an eco way.

what a joke. trying to go online for a week now, send them same documents as i did to uber. uber 8 h to accept docs, via van a week and still going. what a bunch of wnkrs. and try logging in to your via account online…. another stupid ineffective system.

They seem friendly at first but they aren’t.
I am very disappointed of them, they treated me with bad manners and they didn’t have the courtesy to reply or to apologise for their behaviour.
They provide misleading guide and information and they aren’t trustworthy.

Most of the drivers are very rude , they always start with the sentence “ this is a share drive, like a bus, we will never wait you even a second”.. I strongly recommend VIAVAN management to improve theirs drivers customer service, they …

Their ride credit is very misleading. Read the small print. Customer service is very rude too. Cabs take over 20 minutes to arrive, and they cancel, frequently.

These people are rip off, took the money out my bank and tryed to take again and didn’t send the cab and even said I didn’t call a call at all.. the bank stopped the second payment lucky for me!!!! Please do not trust these people

ViaVan took money from my bank account without my authorization. I wasn’t even in London!!! They don’t have a customer service by phone , just by email. I’ve sent more than 10 emails on the last few days but no answer, no help at all!
Avoid this company, they are a scam !
Shame!

DESCIEVING LIERS !!! 1200£ PROMO FAKE LIE !

They advertise 1200£ promotion for first 120 trips …

Viaman1 on Instagram. The ride was so entertaining, I’ve never had a cab ride with a driver with so much personality. I use via van a lot but that was probably the best experience using it.

Not bad, but make you walk quite far, drivers are rude, used to be nice and friendly and the prices have just gone up as soon as they have gained a small amount of traction. Disappointing.

Terrible drivers! They don’t know how to drive, are EXTREMELY rude, force woman to carry heavy luggage into the truck, deliver you to the WRONG terminal, even you telling they are wrong! Will never use them again, DO NOT USE THIS SERVICE!

Unfortunately for most of the people they want something for Nothing, they don’t understand the concept of this company they think that they pay £2 for a ride to get a chauffeur driven car, to their destination they don’t even bother …

“Oh, dear! There’s no one there…” Your phone connection, Internet, etc to blame. That’s the message you normally get. It means “we don’t have enough drivers to provide a good service”.

Waited 15 mins for a driver. Only for him to drive past the road I was on and cancelled the ride due to him “bot being able to find me” Stick to uber.

Don’t use this service, it’s absolutely rubbish. Pay an extra £1 and get an uber. Wait time is always at least double what is predicted and the drivers are rude.

very rude drivers, the last one did not even want to drop me off at the address and he left with my luggage. I had to run after him on the street. Most of the drivers I have used are rude

the customer service is bloody terrible… i’ve been sending them emails about a payment issue and they haven’t sorted out anything. yes they may be cheap but their customer support isn’t worth the price.

I have left an expensive/sentimental belonging in one of your vehicles. I have tried to contact your driver and customer services and have now been blocked out from the app.

STAY AWAY!!! Picked me up passed midnight. Went to opposit direction to my destination and after few hundred yard driver said we had arrived and forced me to get out. It was cold, dark and in a dangerous location. AND THEY CHARGED ME FOR IT. STAY AWAY!!!

One of the members were quite rude. Didn’t seem to understand his own job, shows lack of interest in his job. And starts twisting my words. Horrible service. Never again.

VIavan staff do not have the correct info on the way MOT works for PHV’s ,they are restricting driver’s from the platform as they are misinterperating the TFL guidlines in relation to 6 months MOT

THE COMPANY IS A LIAR. THEY MAKE FAKE OFFER. THEY DONT GIVE YOU 1200 POUNDS TOP OF YOUR SALARY, WHAT THEY PROMOTE!! IF YOU EARN 1000 POUNDS AFTER YOUR 120 TRIPS THEY WILL GIVE YOU UP TO 200 POUNDS. THIS IS A TRAP!!!! WITH 120 TRIPS U HAVE ANYWAY £1200. RIDICULOUS!!

this transport firm is thieve, robbery and they use wrong number you could not reach them, I work promotion for extra payment, they ” Benji
ViaVan Driver Support & Pay Specialist ” promise to pay me but I have not seen …

Hi guys what’s up
Basically this service is so cheap and for cheap people if you looking for luxury you should go for much higher price so you pay as you go with ViaVan 😉 the best donkey ever

Horrible customer service. No phone number and no email replies. I’ve been a loyal customer since the start and my account has been disabled and I am unable to activate it.

It’s now been one too many times where this app fools you into thinking you have a cab but actually sadly you absolutely do not

Tried it for first time tonight. Waited in cold for van, which was always ‘4 minutes away’. Then they just cancelled the job on us. Took a bus instead!

Fraud company, scamming cards and taking money from peoples bank accounts absolutely disgraceful. This company should be shut down

can not get even a code for the app no phone number to contact , another rubbish statup

Amazing service, loved it! Will be using them again.

So rubbish! They have leflets every where and the office is horrible and people are rude.

VIAVAN – DO NOT TRUST THIS COMPANY. THEY TAKE DETAILS AND STEADILY TAKE MONEY DIRECTLY OUT OF YOU ACCOUNT – BEWARE!!!!!!!!!!!!!!!!!!

Have always had great experiences. Would highly recommend

Heyyyyy viascam where is the my money. I’m waiting 3 weeks for 20£ .

use code dameris6b3 for £10 free trip

Seem like all temp agency staff as they are rude.

Great experience and VERY coat effective!

Driver drove past me twice, despite my waving

The app is great and easy to use.

From importance drive business TFL training

staff not helpful and rude

Recommend, very cheap

Poor customer service

helpful

Appalling service from end to end!

Good arrangements

Good and satisfying

utter rubbish!!!