O2 reviews

Very clean and modern looking O2 Shop, located in Highcross shopping centre in Leicester. …

The worst customer experience I have ever had! Avoid at all costs.

I had an issue that resulted in me having to go across the city in two different …

Very poor service only wanted to pay my bill and they couldn’t help had to put me on the phone to customer services who had already slamed the phone on me 3 times. The shop is only there to sell phones not help customers with problems or …

Would like to give it a zero. Found the member of staff very rude when I asked about sim only contracts and the staff member walked away from me mid conversation.

They are there only to sell! Don’t go there expecting any after sales or service related issues, they will simply ask you to call customer service. They should hang a board saying “ SALES ONLY “ quality of O2 service is going down day by day unfortunately.

Genuinely speaking had a customer service experience here the lady staff was so ignorant at first and she didn’t really wanted to help us. Finally waiting for 10 min she came over and took my details as if she didn’t want me to buy the …

Worst Customer Service from this store. Mr Rathod very rude and talks to you like dirt. Mr Surani (Store Manager) equally bad. …

Great customer service from Amit. We have had no end of problems with O2 for the past week but he has done everything he can to help us. Even though our issue is not yet solved, he is a credit to the company.

Customer Service was good. The Sales people give you immediate attention as soon as you walk into the shop. Their products are good and at relative considerable prices.

Awful customer service…unable to collect phone as I’m now married and my name has changed despite showing proof of name change …ok to take the order but Won’t allow collection …after being a customer for 10 years with 4 contracts it doesn’t …

After visiting the 02 shop in the High Cross this weekend to sort out my phone up grade, I was served my Amit and he was brilliant, gave me all the information I needed, helped with setting up the phone, excellent customer service 👍 …

Third time I’ve been in over a couple of months. First time i went in my phone had stopped working and they insisted it was the sim card after sarcastically telling me its because my data was turned off (its always off when i’m not using it …

This store has seriously gone downhill. Customer service is awful. Sales Assistant , Amit, was rude,abrupt and defensive and couldn’t or wouldn’t explain the features of the phone I was interested in. This might have been because the O2 …

Amazing customer service from O2 highcross today. Staff are friendly, knowledgeable and not pushy at all. New contract sorted within the hour and very happy customer. Thanks O2!

This O2 shop is great. Not only they have a lot of devices on display, but the staff is quite welcoming. They are able to help you with anything you want and that you can’t get by calling customer service. If you are an O2 customer or someone looking forward to joining O2, this is a good place to go.

Went into the branch/store today with the mother looking to get a contract out was greeted with a warm welcome, was directed to a young gent by the name of Dhruv who was exceptional. He listened and fully understood the situation and gave …

very welcoming store and good staff with almost all knowledge about the product they selling .. good to have technical staff then just a salesman.. keep up the good work

I nipped into this branch for a case and screen protector for my new work phone as O2 has a great variety of high quality accessories. I was served by a lady called Bushra who was very helpful; she went to the stock room to get me all …

Went in as my contract is up for renewal and wanted to see what they could do. Spoke with someone who said someone would be over shortly. I took a seat. Chap comes over and couldn’t have been less interested in dealing with me / working / …

Went Inn to sort my SIM card problem out the staff gave me the house landline and told me to ring customer service??? Once they answered the phone they couldn’t hear me ?? Then I was told ring the service centre from home ???. No help for …

Their calls never gets answered and when I call customer care their info isn’t always in sync with theirs.

After preordering 2 new Note 9 phones and paying £49.99 each. i was told to collect the the following week, they offered me £255 sale back and a further £200 pre order offer. No further explanation. …

Disappointing visit. Doorway blocked by large notice board and yes I know we have covid restrictions. Allowed in shop and led to display and constantly followed around by staff member. Almost in my pocket. No not for me .

Very helpful very knowledgeable the one thing and they help me get a new phone on the course I finished the contract do they pay 2 months after my contract basically ready find shopping O2 shop there

Try to use the one at Gallowtree. In here they just try to deceive you without telling you all your options. I asked for a plain sim card pay as you go without any package in it, only with a top up of £10. The only option I was offered was …

Bad customer service from a staff member named something along the lines of anthrop I. Leicester highcross

Helpful people! BUT WEN I WENT IN TO UPGRADE MY FONE TO GET THE ACTIVE GALAXY WATCH 2!!! WHICH THEY TOLD ME IT WOZ!!! TURNS OUT ITS THE FIRST ONE!!!NOT HAPPY!!! WILL EMAIL 2 COMPLAINE TO EM!!! N WEN MY CONTRACT RUNS OUT IM GOING ELSE WHERE!!SHAME REALLY 😡😡😡 …

I.can see why people shop on line the shop assistant was not helpful quite abrupt and they never answer phones even though the shop was quiet

This new O2 store looks very good and modern but rather disappointed that store had no demos of 5G and the staff seemed to know little about it or where they had coverage

Hi it’s me again Sue and all l can say is if you want to find anything out about phone accessories don’t go there the staff are very rude and they’re just generally not very helpful at all 😠. So once again do bad for now speak to you again soon yours truly sue 🤣💞. …

Friendly customer care service

Need to get control of their systems a bit more and provide customers with all relevant info

Dean was great. I got what I wanted and the service was very friendly. It’s why I stay with O2.

The Black male O2 representative should be terminated over his bad behaviour (just in the course of a few minutes!) …

Very helpful no pressure and I got what exactly what I wanted well done Raz

Been ringing them for 20-30 minutes now with no answer, i get you have to deal with customers but that’s surely what the phone is for aswell… …

Amit he is best for customer service

Amazing customer service, I’m happy visiting this branch!!! Big thank you to Amit 🙂 helpful person

Pleasant staff, quick and easy sarif change. Lots of knowledge. Would use this place again of I’m here

They are crook trying to obtain people bank card details with the security code pretext in to do credit search

there was really helpful towards the big problem I had with my phone yet again

Always go to this store for upgrades, Staff are friendly and helpful. Knowledgeable about all the products and services

20G speed 4G is £15

Excellent service – special thanks to Dean, professional and friendly

Very helpful with a SIM swap. Top security. Good to know!

Booked appointment for 09:30 stood out side shop no sign of staff or opening times on window website says open at 09:00

Good staff, avoid the manager but the rest are helpful and friendly

Not that helpful other than suggesting I go to the Samsung shop.

Went in to discuss upgrade. Very professional.and knew his stuff

Instant service, excellent recommendations based on my requirements

Place was gd got gd deals atm and latest handsets

Never answer there phone been ringing for 30 mins joke….

Was not happy didn’t help my problem

Couldn’t transfer pictures from one phone to another

Excellent friendly staff…

Good

It has a very good business

Staff brill. So helpful.

Quick service

Brilliant phone service

bad

An excellent guru

Good

To busy

Normal phone shop…

Amazing service

Quality staff

Excellent

Just great

High priced

The service is quite good. In the weekend the staff should be incr …

Very unprofessional service zero help

O.K