Walnut Tree Hospital reviews

Had to wait a while (six weeks in fact) but the care I received from Dr Emambaksh was fabulous. I hope this is a sign that things are on the up for the WT health centre. I know from conversations at the recent Walton Community council …

Absolutely hate to contact them … I can’t believe I told them few times
I got a picture from MNR scanner from other country and there they told me it may need a surgery I told them everything and they say next appointment with GP is …

Terrible service! I am waiting for over three weeks to have a specialist appointment and did not happened. My MRI result were sent three days ago and they said that have not arrived. This morning when I told them the details( date and time …

GPs everywhere get poor reviews, but I have personally received great support here for myself and my baby. They have also improved their phone system so it’s faster to reach the option for booking an appointment at 8am. …

The doctors are great if you ever get through to them. I’ve been trying to book a follow up since April and had no luck. Every time I call I get “no more appointment” and yes I often call exactly at 8am and there are 13 people in the queue. …

Very disappointed by walnutree gp , rang up at 8:00am to arrange a emergency appointment was told to come in a 10 o’clock which I was gobsmacked with, then was told at 9:15 that the doctor had called in sick , I rang up to rearrange my …

Impossible. So much medical gaslighting you can see the place from space. Five years of serious pain and just when I thought they took me seriously I get sent a letter to see a specialist… in one year. One. Year. Clearly they wish for us …

Absolutely terrible place, a joke everytime I try to go in. Ring up yesterday, am told ‘No more appointments today, ring up tomorrow,’. Think ‘Fair enough it’s a Monday so probably dealing with weekend backlog.’ Go in person today, line up …

Awful! We have new born twins and they are both sick after feeding so require infant Gaviscon so they can feed. The receptionist ignore these requests half the time and are rude…. they only give us 7 days worth of Gaviscon but say we need …

VERY Bad – One star is too high, whenever you need to see a Dr. you just can’t get in, its a mad rush to the phones at 8am to be told there are no appointments and you will need to go to the walk in centre. I have been a patient here many …

I would give this surgery a big fat 0! Make sure you don’t get seen by GP Dr Kitchen! Lol. She was rude and couldn’t answer why she was going against the decision of the hospital. I pleaded with her but she had no emotions for concerned …

Unfortunately, there is no negative-5-star to rate!

I suffer from multiple organ involved chronic illness (lupus) and run out of …

This is the worst GP surgery ever
I moved to MK recently and unfortunately this is the GP that covers my postcode
I called the GP for days to get an appointment the moment they open at 8 am and …

Joined practice 2 years ago after moving locally, and have received a good service…staff have always been courteous and
helpful during the most difficult times regarding covid…and although not been …

I cannot rate this GP practice enough. The are efficient, friendly and welcoming. I’ve been with this practice nearly 27 years and I have never had cause for complaint. They have always dealt with any medical issues that I have had …

This is the worst surgery I have ever been with my entire life!! If I could I would give no stars for this place! I have been waiting to be diagnosed, been sitting in severe pain for nearly 2 months now, have been denied a smear test as I …

Probably the worst GP in Milton Keynes and possibly in the whole UK. Takes forever and ever to get through to them on the phone and when you do get through are met with a rude arrogant receptionist who thinks she is the doctor and her job …

V stressful experience, arrived at 7.50am to avoid phone queue joke. Practice was already open and 18 people ahead of me. Just before 8am they began the queue. 2nd person was told there were no in-person appointments left (at 8am!? Maybe …

Ridiculous service. Firstly, I’ve had a cough for 2 months and still can never get an appointment. I’ve had 5 PCR tests (all negative) and been to UCS twice and put on antibiotics. FINALLY I decided to go via private who say I need an x-ray …

We have recently joined this surgery and its been a nightmare, I understand we are going through difficult times but we have had scans missed as not requested for my daughter in error. Urine samples dropped back and nothing on the notes …

Everytime I called,no matter the emergency,for me or for my newborn,they are never able to pre-book an appointment! I am always told to call the next day at 8am in order to see if I can catch a free space!This is frustrating,there’s no help …

Dr Murray is the only one who’s ever actually LISTENED to me and take me seriously, and not just blame everything on my weight. (Though I know the love of BMI is rife in the medical industry and everyone wants me to lose weight, while …

Would like to say a big thank you to the wonderful staff at Walnut Tree Health Centre. Mrs Rebecca Mounch who has worked tirelessly with my leg over the last one year. It has been a very difficult time for all NHS staff especially those in …

Literally average less than one appointment every 5 years and the time I need an appointment I’m told I have to ring on the day as they have no appointments left. I ring on the day and the phone line doesn’t even connect. Let me guess, …

Can I go back to work after my operation? Simple ask…to get an appointment, but NO i have to wait 17 days !!!! 17 days to have a 5 min conversation to something I already know the answer to. There is literally no point in calling them. …

I booked a consultation appointment online through the NHS app, at a time when I was feeling completely broken mentally. …

Not really sure how this place can get away with calling itself health centre / gp surgery. It is appalling. Four visits and each one worse than the last. The nurses and doctor are awful, unhelpful and a complete waste of time. …

It’s really bad services I’ve been trying to get appointments to prescription never get it,
Who answer the phone close the phone , is really rude..

Once you have a booked appointment, they are very nice and pleasant.
On the other hand, it is impossible to get through to them on the phone; after listening to the speech, press 2 to make an appointment, then I am always told …

I’m surprised people are writing that they’re not able to get an appointment here. It’s true that if you phone you have no chance, but the online system means I’m always able to get an appointment that day, and I don’t know many people who …

What’s the point having a surgery that never get to see you. Always directing you to urgent care. This surgery is just for fulfilling formal/official purposes and pray you never have a medical need. They’ll compound your issues with lack of …

You are kept in a queue for 40-60 minutes when trying to speak to anyone on the phone. I was told to buy a BP monitor and do my BP at home rather than have it done at the surgery. I went in for results of blood test & was given a print out …

The nurse was so rude and patronising, never had such a bad experience at a medical centre. The receptionist we dealt with also seemed like she had no time or care for the patience’s there. Looking to move now.

I can understand people’s frustrations at appointments as the bookable ones are all gone well in advance but I’ve never had an issue turning up at 8am and getting one that morning. The nurses especially are great at squeezing you in for …

“Sorry we dont make appointments in person” so I called up two days in a row and all I heard over those two days “Sorry your call cannot be completed at present, please try again later” *phone hangs up*. …

THEY DISCRIMATE AGAINST TRANS PEOPLE

they were unwilling to support my transition, and unhelpful and hindering at …

It’s sad. I have to agree with all one star comments. Brooklands and Monkston don’t have so many issues as this one.

So unhelpful with my husband’s medication that was ordered online 4 days ago. I went to the chemist yesterday and today to try and collect his medication as he has completely run out. It hadn’t been sent through from the surgery. My husband …

I was on hold for 50 minutes until I was told they would not do any face to face appointments with my gp. When I asked, they didn’t know. Why do I even bother paying taxes? What a useless excuse of a GP surgery. I went to an A&E instead, they treated me but got annoyed to why I didn’t go to a GP… Insane.

I’ve been at this doctors for 7 years now, I’ve been complaining about my back for 3 years and they didn’t look in to it at all, just thought there could be nothing that bad wrong, even though I told them signs of a slipped disk! Then I …

Working extremely efficiently during this difficult time. Was greeted at the door by the manager who asked a list of questions before allowing me to enter the surgery. Her manner was excellent. I entered the surgery feeling safe, knowing by …

Doctors are ok, but the reception is rude and arrogant; they gave me wrong information and sent me away to a wrong place just to get rid of me. On other occasion -I torn my acl and I wasn’t able to walk, the reception hag refused to have me …

If you can register with another practice, my advice is that you do. Thank me later.

Can never get an appointment,, others don’t seem to have this at other clinic ,s or not as bad as walnut tree …its always ring at 8 in morning , then time you get through nothing left…time to move

An absolute Circus … I requested a Medical Certificate on a Tuesday and was assured that it would be available for collection on Friday Afternoon. It was Not Available 3.5 Days to produce It !!!!!!!! The NHS will fall apart within the Next 2 Years !!!!!

I understand that the health sector has suffered greatly in the last 3 years, but this practice is negligent and failing to provide assistance to most local residents who feel like they have nowhere else to go and carry on suffering in silence, it is despicable, perhaps it is time people should get together and go public

Typical GP. Zero availability unless you’re already at critical condition. No compassion, just palm you off at any chance you give them even if you are being polite and understanding. …

Where have all the Doctors gone? It was bad before covid now its impossible to see a doctor or even talk to one. The receptionists one good two bad, they believe they can take more patients as the area grows, well you cant your services are stretched now

Awful. All the other reviews have summed it up. Long wait times, careless staff, severe shortages and everything takes so long that I can’t get on with my life as nothing gets sorted or seen to

Never seen my doctor in 3 years
When I have a health problem they send me to walking centre🤕 …

Archaic booking system forcing people to rush book appointments early in the morning. Apparently understaffed or incredibly poor performing as their wait times are ridiculous. Not worthy of public funding. …

Telephone appointment only, & even then you have to have your phone next to you all day as no time given that they will call. Why are they not back to face to face appointments when everywhere else is!!

They won’t allow me to have my rescue inhaler prescription because it isn’t due for another two weeks and I’ve run out. Unbelievably irresponsible decision considering we’re in a pandemic of a respiratory virus and coming into the respiratory virus season.

The online portal is never working it keeps logging me out saying I have the wrong details. Waiting for results Dr not got back to me I had to ring a week afterwards. Waited for 25mins for reception to pick up. But the nurse was great here very professional.

Got request to do vaccine, told to ring surgery, did but waste of time as I was repeatedly number 10 in the queue.. so instead filled in online form, emailed back saying if I were eligible (I am) I would get slot sent via email/SMS… 1 …

Absolutely rubbish! Booked a appointment for 3:50 had to wait 30 mins to see the doctor for a 2 min appointment(no exaggeration, was a literal two min appointment if that), only for her to tell me something I already knew, would not recommend at all, difficult to get appointments. Not worth the hassle

Again tried to get an appointment through the booking system. Failed again as there was a ‘problem with the booking system’. Only 6 available which was one more than last time I tried. 6 appointments at 10 minutes each – one hour of the …

The worst GP ever. They never answer the phone and when they do it’s impossible to get an appointment. I had to move from them. Bad management, please avoid!

Almost impossible to get an appointment, even if you arrive and start queuing before 8am. Senior GPs took 6 months to actually listen to my symptoms and refer me for treatment.

My advice find another surgery they can’t even contact me to discuss a complaint been trying to get a return call from practice manager for over a month. Is that a surgery you would want to be a patient off??

Dr. Whitnage has been very kind to us and has helped us through a difficult time. Has provided us with solutions and helped us with quick referrals at the hospital as well.

No care of duty whatsoever, putting people’s lives at risk. Not sure they could spell mental health. Please go elsewhere, even if you have to travel.

Never have any appointments or doctors. You’ll be told to call back 8am. You will and there won’t be any appointments again and told to repeat. Don’t bother. Sign up somewhere else.

I have used the GP services for the past 5 years. The receptionists are very friendly and helpful all the time. Doctors and practitioners are professionals and find out the right diagnostic.

I’m long term patient.i request my tablets week before & they didn’t prescribed it.I did through their website & System online,both didn’t work.last minute when I called the reception ,they said they can’t do anything So I went to the …

Calling early morning 9 to be kept for 40 min in the queue, then being tolt to call tomorrow as the had not even telephone appointments. This is disgraceful.

Worst GP ever….People can never book their appointment with them…..will file a complaint to local CCG….

calling them for my child appointment, choosing right option still can’t make my call such bad calling service

They haven’t got good quality Doctors, actually I’m not sure the has got one GP practice -Doctor.

Such a rude resepnist, very hard to get appointment. No manner how to talk to patients. Moving out

Phoned 08:02 choose option 2 to make appoitment get mesage sorry this Call cannot be completed Please try again later try 7 times still same message how I supposed to contact you ?!!

Never appointments available. Ridiculous call waiting times.

Janet is unprofessional and very very rude,
If she’s not people person she should leave the surgery ASAP, I do not come to the doctors to be treated like a mug

⭐️⭐️Worst medical centre in the World⭐️⭐️

Impossible to get an appointment

Terrible service. Rude reception

Awful

excellent