Wiltshire Council (Unitary) reviews

I paid for a parking time limit reminder and did not receive this from Wiltshire council, I challenged the PCN for this and was still dismissed because Wiltshire council will take your money and then still charge you more even when it is …

Tried to register a birth and they claim they are only doing 1 registry a day and can only do births from Wiltshire county when the nearest hospital is bath (Somerset county) and the only hospital in Wiltshire open at the time was Salisbury …

These scumbags have hassled us through debt agencies repeatedly for a debt that’s already being paid off. Although apparently not quick enough for them as, although it’s being paid by my partner they still feel the need to hire the …

Soo I assume the other neighbour has got you on their side .. strange, why would someone wait till two trees ( ignoring one doing damage, that makes no sense ) and then receiving a huge bill . There’s a big fir tree on second level …

This feedback should include “not worth a star”. We have just move into our new property. we already have two perfectly working bins. on top of that we received tow additional recycle bins despite no request at all. We have called, emailed …

Devastatingly bad service from a council that bleeds you for council tax yet is determined not to answer the phone. Other nonsense like calls not being taken until after 11.00am etc.

The worst council I have experienced across the whole of the UK. It is full of very (very) small people that are completely abusing their public positions. Incompetent, unreasonable, intentionally difficult and wholly irrational wasting …

Why on earth have you changed the council tax paying system? I tryed to pay today and it just wouldn’t accept my reference number. Im still waiting in a queue after 20mins to sort this out. At 25mins im giving up. Ring me if you want the …

Worse experience I have ever had with a public sector organization. Lots of Wiltshire Council representatives are masochistic and racists. People from the BAME community are treated in an inhumane and heavy degraded way by Wiltshire …

So what can I say…I guess the 2 members of staff at the front desk are nice and friendly and it’s not their fault that the council are so terrible and they are just there doing a job. …

This is in no way a reflection on the hundreds of hard working council staff who do a great job in very difficult circumstances for which I thank you. This is levelled at the higher levels of management and councillors. There is no …

My Husband and I have bus passes due to renew at end of this month. We moved to our current address four years ago but they were still registered at our previous address. The lady I spoke to on the phone could not have been more helpful and …

My bus pass expired at the end of June and I assumed that it would be automatically renewed as nothing had changed. However,, I was told that I had to reapply. I applied on 8th June and have tried ringing customer services several times but nobody answers. I have now been told it may take up to 5 weeks!

Wiltshire wheelchair services were good before the pandemic started. However, they have misinformed me on two occasions in the last 2wks about how they conduct themselves. 1st situation, I wasn’t told I had to travel to Melksham and 2nd – …

I have only given one star as it’s not possible to give zero. The response to phone calls and emails is pathetic. I’ve seen continental drift move faster. The staff (who are clearly under-resourced) hide behind rules, policies and …

Went to pop to pick up my sunglasses up in Salisbury got a ticket for using the loading bay as the parking spaces were coned off and it was pouring down. Never ever going to spend a single penny in Salisbury again.
But the council have made £35 so quids in for them.

I thought the roads were meant to be gritted! Come in council give the guys who drive the gritters some more rock salt and pay them overtime!

I have found the service and response from Wiltshire council excellent on the various occassions I have needed their help or advice. Concerned and friendly with a willingness to promptly address issues such as missed rubish collection . Considerate and helpful refuse collectors… Thank you.

Made no allowance when I sold my flat, I am not a 2nd home owner/investor, yet have to pay full council tax while my flat is being sold, barely paying the bills and living in rented house in Dorset so not using any services in Wiltshire, literally money for nothing.

Telephoned re not receiving Garden Waste Sticker for bin, lovely lady, explained despatch was taking up to 5 weeks, but if sticker not received, put out as normal, as collection men have access to who is eligible for collection. All sorted, thank you

My son lives in the property. Trying to pay council tax, no they wont take it. They apparently protecting me, so no one can pay my council tax. And they are paid for the time they waste for everyone, so they can do it endlessly. Non …

For me they been very helpful to replace a old garden waste bin into a new garden waste bin. Friendly on the phone and understanding. Everything takes time and patience. You even get calls back and they do short out flytip very well. Other then that a good weekend !

I telephoned last week to arrange large item refuse collection. Call handler so helpful and phoned me back as she said she would. Large item collected today. Very friendly drivers. Very impressed with whole service.

This review mainly covers both the website and the recycling centre.
I always find the website easy to use and if I have had any questions their customer services have always come back with the correct information in a speedy …

Would have left NO STARS if able. They are truly appalling, and incompetent. The road signs say ’Wiltshire Welcomes You’ – well, it should also say ‘unless you’ve got special needs!’ They owe my son approx £5000 for services they promised …

It’s very frustrating when all you want to do is speak with another human being. And can’t. I hung on for
15 minutes no reply and then had to start process all over again. I see what …

Tried for 3 weeks to apply for a bus pass! No joy ! Online app tells me my email not matching ! It does of course ! Had my email address for 10 years ! I use it daily! And of course no one picks up the phone ! Maybe I should stop my council tax payments ! Someone will contact me then I’m sure ! Utterly useless !!

Had a voice mail left regarding my council tax which said nothing but”Are you going to pay” like some sort of back street loan shark. Turns out it was their mistake any how. Called asking why my bins have not been collected and was met with …

Why don’t they ever pick up the phone!

Great space to stage a protest!
Wiltshire Council, time for some action. We’ve had enough of your words

One of the worst place, it’s painful when you need the service and they tell you that we are working from home and therefore we are unable to help, the issue was with planning team, no one from planning there to pick up the phone at least. …

Nearly £4,000 in council tax and they cannot sort bin collections out. Mixed messages during the strike and now the strike is over no collection this week! Complete waste of space.

Chopping down wasy to meny trees and digging up to meny fields and should be us old derelict plases to build things on. So please you lot stop being so greedy.

Had a garden waste collected today – I would like to say a huge thank you to the team this morning, they emptied both our garden waste bins, plus a bush which would not fit into the bin, they also added this to the collection, superb service and thank you to the team 🙂

Pointless jobs for pointless people. We pay them to give our money away, we allow them flexible hours and a nice pension. Why is it jobless people with kids get 2k a month and a house yet Wiltshire council cannot even empty my bin. We need …

Spring 2015 safety barrier outside my house collapsed I reported it and a temporary blue plastic barrier was erected. This fell down whenever the wind blew so sandbags were put up around it. 2 years later the temporary barrier is still in …

No to the Incinerator in Westbury! This Council has a total disregard for the objections of 18 town/parish councils and over 2000 people. The proposed siting of this incinerator right next to a dairy and in a residential area is ludicrous. I understand the site was not even visited before 7 Councillors voted it through.

Only left one star because you can’t leave minus amount! Over priced, under deliver, no accountability, enormous waste and feel totally entitled to demand ever more of your hard earned money.
appalling.

Activly failing the most vunarable children. Cutting services past breaking point for them to be the highest paid council management in all of the UK.
My case against Wiltshire by the Ombudsman found fault with them failing to do …

Inadequate, incompetent & sometimes downright hostile!

‘MASH Team’ (branch of Social Services) failed to return my calls – OVER TWENTY …

After a breakup I became homeless from September and i was sofa surfing till December. …

Why are you still not paying businesses restart grants and ignoring the emails, not helpful at all very unprofessional service made by people who think they own the money they are giving by government to pay businesses. Remember it is the money you were given to pay the businesses.

No doubt in the current climate you are doing the best you can with limited resources. I have been trying to find out a list of sustainability planning policies on your website. After 1.5 hours of google-ing i can not find the information, …

This is such an incompetent council it takes all my willpower not to litter this review with expletives – the people there don’t give a hoot about being helpful or competent or in general doing anything apart from transferring you from …

Used Trowbridge Recycling Centre this morning ( Saturday 27th June ) .
Great ! better than “the normal ” arrangement. Really helpful cheerful staff and no hassle or delays . They should keep this booking system on when all this virus business is over . Thanks very well done.

My property was damaged as a result of their negligence. Had to recover the (not insignificant) costs via the County Court. The people that we had to deal with throughout the process were stubborn, and ultimately – completely incompetent

Unbelievably poor parking management. There are more permits than spaces, and no restrictions on how many skips can take up spaces in a zone. Bank holiday Monday coming up with Fisherton st festival = lots of people staying in residents …

They keep building retirement flats in my town despite them not being needed. The existing ones aren’t full and there is a severe lack of actually affordable housing for younger people

Appalling council with a terrible reputation. Web site is unhelpful and not easy to use, trying to contact them by phone is all but impossible and the two occasions I have reported issues no action was taken. I attended one consultation …

Rang the number to have an old fridge freezer removed. The options that your given bear no resemblance to rubbish removal so just pressed any button. After a 20 minute wait was told the system is down and I’d have to call back later. Rubbish, literally!!

If wish I could give the Council less than 1 star for the policy on road repairs. I fully agree with Tim Chadwick, Wiltshire roads are a total disgrace. I travelled over 1000 miles around Ireland back in the summer and only saw 1 very small …

Have just wasted 30 minutes queuing to get into the recycling centre , Warminster . The traffic was back to the end of the road. Causing air pollution from the cars and unnecessary frustration for all. …

Garden Waste — Pay from August 1st
Beggars belief- unable to sign up until August the 1st, then wait up to 3 weeks for a sticker to allow the green bin to be emptied. …

Constant Parking a a Blue Badge only spaces by people without a Blue Badge, after contacting the council told they have no enforcement officers in Warminster and no plans to have any !! …

Totally useless Council. Some of its employees really do their best and go the extra mile (and it shows), others need sacking, especially those in higher management. Another County Council was thinking of going Unitary and cited Wiltshire …

Reported a blocked drain. (17 October 2016)
Quite a long wait in two phone queues, always irritating but it’s a feature of life these days. Call handlers were polite enough when they eventually replied.
Now let’s see how we get on with sorting out the blockage. I’ll be back to let you know !

Was told that we have the legal right (/democratic obligation) to put our views on fracking to the leader of the council, who has jurisdiction in the matter of whether fracking takes place in the county. I duly did so. Several months later …

Hello your methods of communicating and paying for Green Bins, each year you say that you will improve but it never does, payment by BACS is the only way forward, but as you live in the past do not over this service, your web site is …

Unhelpful, bureaucratic and inhuman – Robots that simply are reading from scripts that dont relate to real life in any shape or form.
On another matter.. it took them 10 years to allow development on the old Tescos …

After protracted problems obtaining LPA for my mum in care the council have resorted to bullying tactics to try and get me to sell her home. I have no legal right to sell it as I have no control over her finances and property at present. I …

There are no contact details on the website. Nobody published useful phone numbers. Phone never gets answered. On line services broken. Not really what I hoped for. Somebody is wasting a lot of OUR money

Despite huge local opposition and overwhelming reasons against, this Council has approved the building of a massive Chicken Factory at Sutton Veny. Rather than represent local people this Council is supporting the interests of a multi-million pound company based in Birmingham. Funny that. Utterly despicable.

Very disappointed in recent planning decisions affecting the town of Westbury. I don’t believe the council has any interest in the town while it focuses attention and investment elsewhere in the county.

Rude, heartless and disgusting treatment of vulnerable people. “Everybody matters” apparantly, unless you are sick, poor or in need of any sort of help or understanding. They need to go

Can’t even pay my own council tax.. Website down.. Phone hangs up on me. I’m not paying these scoundrels anything

He “new” rules regarding the household recycling centres – what a total shambles. The staff were turning people away at the Trowbridge centre despite there being only 2 cars inside.

After 10 days I have had no reply to my email. Now waiting in a phone queue. Disgraceful lack of respect for your ‘customers’.
You might as well scrap your search facility – I have NEVER managed to find anything remotely relevant.

If your feeling bored one day and nothing better to do try contacting wiltshire council that should pass a few hours for the useless thats to answer the phone.

I think Wiltshire Council is a disgrace.

The roads are in an appalling state and constitute a danger to cyclists and …

I was on hold for 16 minutes and then they hung up on me. That said the registry office is nice and they do a good ceremony, just don’t bother trying to contact them by phone.

HATERS WILL ALWAYS HATE!

To many problems, now enough time for solutions, to many Brexit supporters on a …

Wiltshire council where NOBODY matters should be their slogon. They are leaving us to be evicted and just simply do not care.

Corrupt and useless, social services have a 3 stage complaints proceedure which they blatently ignore, if you submit a complaint they are meant to respond withing 30 days,took almost 6 months, then when you progress to stage two tagain they …

20 minutes on hold,then instead of hello you get “yes”
These people think they are some kind of aristocracy,and will pay £60000 a year for an inclusivity management consultant but have to pay a private company to empty your bin that you pay for,a shambles.

Just full directors, managers, line leaders, and to contact a long wait, the money wasted is beyond
understanding, but with no accountability equals no control.

13th in the queue just to get to a call handler? You’re not bring very helpful Wiltshire Council! Oh, it would help if your web site was actually working then the call wouldn’t be necessary.

Please fix the roads. This isn’t a third world country. Every single pothole or road drainage problem I have reported has not been rectified.

absolute nightmare to reach a person on the telephone, just keeps repeating the other options ie. email customer services or website. I emailed but still no reply & that wa sa fortnight ago. I tried ringing everyday from mon-friday between office hours & no luck atall. (crap customer service).

Phoned Housing Maintenance because wired in fire alarms were chirping, the problem was dealt with within two hours.
Amazing job guys .. Thank you

as far as I can tell it doesn’t exist, impossible to contact despite trying several methods and lines, I give up even trying. The customer service line seems to be occupied 24/7 either that or it’s just not manned.