Yarlington Housing Group reviews

Brilliant lovely staff helpful they get their maintenance a bit mixed up sometimes coming for fobs that have been done or jobs that don’t exist but that just poor communication with can be sorted. The flat is lovely I love where I live …

An embarrasment to our community. We have nearly given up complaining. Relating to my mum and also many neighbours. Some serious self reflections needed within the leadership. So many examples of such poor care and service. Mum complains …

Wish I’d done more research before getting involved with Abri. Their properties are overpriced and poor quality. I question their integrity. Takes absolutely ages for problems to be fixed and have to keep chasing or it gets ignored. Given …

Had a flood workmen always friendly abri ok service housing association for 12 years not had many problems apart from moaning about my garden when I’m disabled.. other than that good 😊 …

Was brilliant until Yarlington became abri. Now you can’t get repairs done, bookings get cancelled and the phone-line is a joke. 2 months and the boiler is still not fixed. Had repair booked then it was cancelled by them and we were told it …

Communication appalling (ignorant/none existent) Work standards laughable – fixing a security light upside down….. and 2 years on (its now 2023), they still only get one star! 3 weeks for water to be repaired. With 3 menstrusting females at the property, this is disgraceful!

wished i read these reviews before moving into one of there premises,
since moving in we’ve had to have all the rising damp done in the house because they couldn’t be bothered to have it done before we moved in, the guy that has …

So abri have taken the gardening in house we have had nothing done for a good five months to be they have a lot of catching up to do they have cut our grass once but everyone grass is burnt, So i phoned abri about the nettles growing over …

I would give less than one star if I could, which seems to chime with what most others on here are saying. Dreadful company – formerly called Yarlington Housing Association. When my elderly mother, who lived in one of their schemes, became …

Absolutely awful. My husband and I are in our 70s in sheltered accommodation, we have no hot water and now no heating. We’ve been told we have to wait until 27th October for our water to be fixed, and the emails regarding our heating have just been closed without a reply so far.

This housing group is a money racket and they deny people housing because of minor offences in a criminal record. If you have even a charge of public order or affray etc that will go against you for 2 years. They charge for the slightest …

Was in temporary 6 month accommodation for 2 and a half years as they say they had a computer error even tho I had phoned on numerous times to get told to check my agreement. My agreement said 6 month temporary accommodation. They then …

Told them I would need abit of notice before moving for me to organise removals, instead they contacted me via email midway through Friday saying that I needed to pay 5 weeks advance by Sunday night, they would give me the keycode for …

Good profissional customer service, many thanks

Very snobbish staff in the office, extremely poor quality workmen on the repairs team and they will always defend themselves when anything goes wrong and make you feel like you were wrong to complain about the issue. They do not listen to a …

Great location. Near the train station and shopping Mall.

I have personally found the staff to always be friendly and helpful within their capabilities. The repair team are friendly and efficient and will try their best to work around you. …

Answered an advert for garages to rent on gumtree Monday before 8am, sent numerous messages through gumtree and personal email. phoned a few times and always an answer machine. In desperation for an answer about myself renting a garage I …

Absolute disgrace of a company.
I have called in 3 times… the first 2 times I was waiting to speak to someone for 20 minutes with the same monotonous message being played ever 2 minutes… …

Unbelievable service from yarlington today. We are due a mutual exchange, all documentation signed from all parties last check we needed was an electrics test. They scheduled it to be for a Wednesday 8am on a school day. My wife has to take …

This company is an absolute joke I have called them and emailed them many Times about the condition of a peace of land they own as its there responsibility to keep it in a good state of repair, but they don’t seem to care at all they are a disgrace don’t waste your time and money with this company.

No help at all.
moving into a yarlington property in a new area i was unaware of distress to follow. i moved to what i thought was nice cul de sac.! yes all fine apart from …

One star is generous. I used to be able to phone and talk to someone, now I can only communicate via “My Yarlington” I DONT WANT TO. Will you please get people who can talk to us, your tenants again!

I rang yarlington this morning spent twenty mins waiting for the call to be answered then after being put on hold was cut off,what a waste of my time and energy, as a full time carer for a severely disabled wife my time is very precious to …

Abri keep sending duplicate letters that have nothing to do with me. I am only a garage tennent. In fact the only thing I have had to do with them is when they built scaffolding so it blocked my garage door

Disgusting leaving us with with no hot water or heating for 2 days, reported the problem 2 weeks prior that it kept coming on and off…. can’t update on when the parts In either

They own many houses but the attitude to tenants is shameful. They are dictatorial, self enriching and mostly thoroughly unpleasant …

Housing provided on broken promises. Appalling attitude towards elderly and infirm tenants. They delight in ripping away each element of the community joy and deny virtually every tenant request.

They are an awful association. I have had no TV signal for over a year because they refuse to come and do the repair. I have had so much go wrong with my property and they have no interest in helping the tenants atall.

The people here made me feel at ease. It’s a great, friendly environment and the building itself – in Yeovil – is bright and cheerful as well. I’ve got a lot of gratitude and respect for this company!

From purchasing our house to reporting the continuous issues, unprofessional throughout, staff incompetent and just useless. …

Unhelpful regarding noise issue. Given lots different advice and info changed on every meeting with housing officer.
Looking at other issues instead dealing with what’s happening. Not happy really.

So far so good. Very happy with the politeness of the staff. Great communication. Mr and Mrs Smith Poppy Road.

Tried to contact Abri on 31st December regarding an urgent problem with one of their properties. There was no facility on their web site and when I tried to call them I was redirected to an emergency number which no one answered. Not happy!

Terrible service,no customer care.have to text if you have issues,have a housing officer who you can not speak too.they expect you to stand by the front door for five hours if an engineer comes out,why can they not phone when near?.took …

Garages or surrounding areas are never maintained yet prices inexplicably go up regularly. Self righteous rude staff add to the general tale of woe.

They dont answer their phones. Their post box is in obvious and too small for a large padded envelope. They dont seem to care.

I visited to pick up keys for a garage I am renting. Very friendly staff, and a straight forward process to rent the garage.

Having to wait a week for someone to come and look at my boiler, and having no heating and hot water for that amount of time is I feel an unreasonable amount of time to wait.

Have just been told I have to wait until January to get my boiler fixed. Not urgent as I have an electric shower. Was advised to boil the kettle!

Awesome x

Helpful staff,nice area to seat drinks provided,and private cubicals to chat in.

Don’t care about their tenants! Rude stuck up staff. Gone back to private rent.

Does not accept job applications from experienced disabled (autistic) candidates

It was ok I suppose

No help at the main office unable to pay rent on line you watch I will get a letter if I fall behind with the rent

Not very helpful

Very rude staff. I was hung up on when discussing important matters on the phone.

Always fast to help with any problems and friendly to everyone.

Too ages to get sign new house contract very slow progress at the desk

There very helpful and assist me where they can

Staff caught smoking in a smoke free area.

Shocking now they have joined with abri

Very helpful, easy to talk too and very understanding.

Very helpful people at front desk

Best social housing company by far

The staff are, on the whole caring and understanding

I suppose that acceptable for what they offer

So helpful to me and understanding. Thanks. 😀 …

Very helpful

Best local housing provider

Its ok

Worst ever

Fine office building

Nice friendly

Awful

Oil

Busy

Very helpful