World Duty Free average reviews all over the web

2.5
Total Reviews 80

Average reviews from all platforms

Average Rating 2.5

Average reviews from all platforms

  • 5.0
    17
  • 4.0
    9
  • 3.0
    7
  • 2.0
    9
  • 1.0
    38
World Duty Free reviews breakdown:
Google
2.5
80

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80 World Duty Free reviews on Google

AR
Abhinay Reddy 7 months ago on Google
( 5 out of 5 )

The Duty free London customer service was really excellent where one of the manager named Diogo Xavier Rodrigues has really helped me through the reservations process for my Alcohol and Perfumes which I had reserved online and he made the …

AM
Amit Mathur 7 months ago on Google
( 3 out of 5 )

World duty free is a small duty free shop at terminal 2 departure of Heathrow airport London. There is a small selection of liquors available, but miniatures are not available here. Given the fact that many of the passengers get a lot of free time at the departure gates, this should have been more extensive.

VK
Venkat K 7 months ago on Google
( 4 out of 5 )

All the staff members are friendly, let us try different samples before we got the Glendevron 20 yrs old. Great prices too

AS
akshatha shenoy 7 months ago on Google
( 5 out of 5 )

Fantastic place to shop, especially if you love alcohol, perfumes and chocolates. Reasonable rates compared to high street. Well presented store with colleagues available to help you make choices.

DJ
Dr. James Benedict Brown 7 months ago on Google
( 1 out of 5 )

A really bad duty free experience. The selection is very unreliable, with an excess of “airport exclusive” alcohols but often none of the mainstream brands. The customer service is also terrible, with pointless self-service checkout kiosks …

DP
Doron Peled 7 months ago on Google
( 1 out of 5 )

Thought of buying a pair of earphones in “inMotion”. Cost was higher than what I found in hight street and on the manufacture web page.(BOSE). Asked for a small reduction, they would not even consider. Left htem with the merchandise

ED
Es Dee 7 months ago on Google
( 2 out of 5 )

What can I say about terminal 2 except that it is an unexciting place to spend hours waiting for ones flight. The designer shops are boring and the selection of goods are limited. I was hoping that WDF would carry Longchamps but no…
I doubt I will use terminal 2 again in the near future

LT
Lady Tanya Larsen 7 months ago on Google
( 1 out of 5 )

Shame. As the stock level was very low. Usually buy the limited edition perfume from the airport. This time they had nothing left.

BK
Byron Keaton 7 months ago on Google
( 5 out of 5 )

Fabulous layout , right next to the airline service decks . Close to gates A16-A20.

AH
Allan Houston 7 months ago on Google
( 1 out of 5 )

Can only speak to the range and price of the whiskeys but it was overpriced. Staff really need training. 20 year old doing whiskey tastings tried to use it being from Scotland as a selling point… really, do go on. Checkout staff were …

PS
Peter Stadin 7 months ago on Google
( 4 out of 5 )

Very large taxfree shop situated in terminal 2. Great selection of alcohol and perfume. The sweets selection could be better in my opinion but don’t worry, there’s no risk you’ll have to leave empty-handed. 😂 The self-checkout could be improved though. Always needs intervention from the staff for any random reason. …

AC
Andreas Clips 7 months ago on Google
( 5 out of 5 )

Lots of selection. Great sale prices. Quick check out.

JH
James H 7 months ago on Google
( 2 out of 5 )

Thought I had found some deals at the duty free shop, only to be told by the cashier behind the checkout counter that certain price of the merchant applies only to passenger travelling to certain zones of the world. Then I was educated …

JC
Josh Cope 7 months ago on Google
( 2 out of 5 )

Poor range of products. Nothing beyond what you would find in a high street Boots. Jo Malone is the only “luxury” brand on offer. Far less than what you’d expect from a Heathrow terminal. More selection even at regional airports.

JA
Janey Amelia 7 months ago on Google
( 1 out of 5 )

Racist Old Pakistani guy at the counter. Misleading prices on display. Very rude persons. No wonder this particular outlet has no customers. After testing the perfume, the old guy will give you dirty looks and rearrange bottles as if you are a thief. Always yelling and snapping at customers. AVOID THIS PLACE AT ALL COSTS

KD
Kate Dingley 7 months ago on Google
( 2 out of 5 )

The prices are generally good but brush up your cashier training before you self checkout otherwise you will get a lecture on not scanning the right boarding card to get your goods packed for flights with transit stops. Whoever designed the …

AM
Amine Mecifi 7 months ago on Google
( 1 out of 5 )

It’s the largest shopping surface in terminal 2 departures area. Perfumes, chocolate, alcohol… but honestly, tax or no tax, most prices weren’t realistic. It was really hard to find a gift to buy without feeling I am paying double price …

WM
Walkinside MyBusiness 7 months ago on Google
( 5 out of 5 )

Very best layouts on this Duty free! Easy to pick gifts for your loved one..

LJ
Liliana Jdanov 7 months ago on Google
( 5 out of 5 )

This place is usually very busy with customers, but unfortunately at the moment due to the situation created by Covid 19, the airport is not so busy, only a few flights a day. A good place to shop at the last minute before taking the flight.

MS
MJ Springer 7 months ago on Google
( 4 out of 5 )

If you’re in a rush avoid if you can.

A little too keen staff, but great if you are looking for advice or inspiration. …

DB
David Bayley 7 months ago on Google
( 3 out of 5 )

it has fallen more recently. staff used to be more attentive and helpfull, now they don’t want to know you. except the Dior guy he was awesome.

PN
Paul Nobull 7 months ago on Google
( 3 out of 5 )

The Duty free had a nice Selection, of items to buy it was just a bit Confusing about Where to pay for my items and I didn’t get the online discount for my Items.

DF
David Foster 7 months ago on Google
( 5 out of 5 )

Great service from friendly and humorous staff.
They had a lot of promotions available, and luckily they were all what I was looking for. …

NK
Nicola Kirkup 7 months ago on Google
( 1 out of 5 )

Because it’s all self checkout there is no means and nobody to seal up shopping bags, so I have just had eighty pounds’ worth of shopping confiscated at Singapore.

JF
Jason Francis 7 months ago on Google
( 5 out of 5 )

Perfumes are excellent. If you’re here and you love your whiskies you will not be disappointed. The whiskey section here is brilliant and they’ve got a HUGEEEEE collection of them. Definitely not your average duty free section. This one’s one of its kind

LV
Lindsay Vickers 7 months ago on Google
( 2 out of 5 )

Does not provide tobacco products for Australian travellers, 200’s only sold. Buy on the High Street before getting to airport.

TG
Touraj Goudarznia 7 months ago on Google
( 1 out of 5 )

I bought an item from London Heathrow duty free, they sealed it, in Vancouver BC airport they didn’t allow me to bring it in, so frustrated

NJ
Natalie Jeffrey 7 months ago on Google
( 4 out of 5 )

The perfume smells in this place are overwhelming. It was difficult to look at everything. The selection of items was pretty good. The only issue we had was that they seal up your alcohol together in a bag and it must remain like that until …

FV
Fyne Veevarin 7 months ago on Google
( 2 out of 5 )

The female cashier that I met has very bad customer service. Her facial expression was so rude when I didn’t understand how to pay by debit card. Without explaining me clearly or offering help, she kept saying in an insulting manner that if I do mistake again, I will be denied from using the card.

NH
Nathan H 7 months ago on Google
( 4 out of 5 )

Duty free is always part of the fun travelling but be careful and always check online for better deals. Purfumes everywhere as you walk in, the clerks always come over to ask if you need help but can be frustrating. Cigarettes are not worth buying here.

AB
Adrian Brown 7 months ago on Google
( 4 out of 5 )

Big well stocked duty free, polite and friendly staff very helpful.

LL
Lesley Luo 7 months ago on Google
( 1 out of 5 )

As a native Chinese, I am outraged by the way World Duty Free discriminated against Chinese early February 2018: Chinese people were told to have to spend a minimum of £1000 to receive 20% off while non Chinese only need to spend a fraction …

RM
Raymond Moffatt 7 months ago on Google
( 1 out of 5 )

Good selection of products but very very pricey. I can find the same products almost everywhere else for the same price or cheaper. SO if you find something unique, go ahead but if it is a product available anywhere else in your travels, don’t buy it here.

AB
Agata Borkowska-Clark 7 months ago on Google
( 3 out of 5 )

Pros: impressive selection of whiskeys. Cons: a member of staff hovering over my shoulder while I browse, pointing out the “for all passengers to all destinations” label three times, asking if I’m sure I’m old enough to buy alcohol, and …

WC
Wu Carissa 7 months ago on Google
( 1 out of 5 )

Sales people in these stores discriminate customers based on their races and lie to travelers about the liquid product policy in the airport. These sales people make Chinese pay $1,000 for a voucher while others customers can get the …

CH
Chenlang Hu 7 months ago on Google
( 1 out of 5 )

racist you need to apologize to all Chinese customers in both Chinese and English on all your social media accounts about this scheme otherwise no more shopping here. You will see how wrong you are🙂 …

K
Kpr 7 months ago on Google
( 4 out of 5 )

Prices are cheap but not all products, sainsbury and Tesco offers are good comparatively this one , buy and keep stock in offer period is good comparatively this one

MA
Merwyn Almeida 7 months ago on Google
( 1 out of 5 )

Why do you guys not accept cash as yet, I could not make any purchase at your stores due to this and to top it all the staff is also rude. When other stores at the airport are accepting cash what makes you different, I understand it’s Covid19 situation but so is it for everyone around.

CS
C. Sch. 7 months ago on Google
( 2 out of 5 )

Expensive, no good selection, intrusive staff

BP
Bhupi Panesar 7 months ago on Google
( 3 out of 5 )

Amazing staff. Such a shame that all the makeup consultants are no longer available. I would have spent a few £100 if one was there to help.

SL
Sabrina Li 7 months ago on Google
( 1 out of 5 )

Super arrogant sales associate at Jo Malone boutique. They also give the VIP voucher based on customers race. Such a racist duty free shop. Too bad I can’t give a 0 star review.

胡安姝 7 months ago on Google
( 1 out of 5 )

Shame on you! You must show fair respect to everyone ,correct your mistakes and apologize publicly in all social medias to China or you would never get one penny from Chinese!!!

KP
Kavita Panwar 7 months ago on Google
( 4 out of 5 )

Website straight forward to use and good discount. Staff are friendly

XL
Xiaofang LAN 7 months ago on Google
( 1 out of 5 )

Shame on you about what you did to Chinese customers!!The most racist shop in the world! You must apologise to Chinese customer directly and sincerely !!

GA
Gina Azevedo 7 months ago on Google
( 5 out of 5 )

Wow was really happy with my purchase didn’t have enough time to browse around

RJ
Ruoyun Ji 7 months ago on Google
( 1 out of 5 )

Are you serious? Please use proper crisis management instead of your “no apology, no comment” policy. Chinese buyers earn you huge commission and look what have you done.

LP
Luke Powell 7 months ago on Google
( 1 out of 5 )

Items are more expensive tham on the high street unless you are buying spirits apparently very rude to Chinese guests

AQ
Annie Q 7 months ago on Google
( 1 out of 5 )

😛 Extraordinary customer service on “how to discriminate Chinese customers”, happy new year 🙂

NT
Nathan Teoh 7 months ago on Google
( 1 out of 5 )

Terrible and horribly racist. If you’re a decent human being, then steer clear of this shop.

ER
Ellen Rosser 7 months ago on Google
( 5 out of 5 )

The workers are well manner and very helpful

AW
Aidan Woods 7 months ago on Google
( 4 out of 5 )

Staff no interested in serving anyone.
Other than Cigarette room very helpful

HB
Halema Begum 7 months ago on Google
( 1 out of 5 )

Don’t waste your money as duty free is no longer duty free.

CC
Catherine C 7 months ago on Google
( 1 out of 5 )

I paid £500 to get a 22% off voucher when non-Chinese only have to spend £79!!!!! No silly money any more!!!!

CM
Cs Mahesh 7 months ago on Google
( 3 out of 5 )

Liquor prices are increased now .. pre- covid rates are no more available ..

孙俊杰 7 months ago on Google
( 1 out of 5 )

Shop anywhere else can get better price and customer services.

I can’t give 0 star, 1 star is high for this shopping center! …

CH
Carleigh Hill 7 months ago on Google
( 5 out of 5 )

So much choice good offers and fast service

KA
Khalida Ahmed 7 months ago on Google
( 5 out of 5 )

Reasonable prices and friendly staff and free gift

DS
Deepak Singh 7 months ago on Google
( 1 out of 5 )

Doesn’t have much items specially chocolates..
Duty free at other terminals are far better

MJ
Michael James 7 months ago on Google
( 1 out of 5 )

Too bad I can’t give a zero star review! Shop anywhere else and you’ll find better prices and better customer service, guaranteed!!!!!!!!

AD
Allen Du 7 months ago on Google
( 1 out of 5 )

Racist business never deserve a star, would just give 0 if I have the option. Chinese people need to spend over £1000 to get your discount voucher while other people only need to spend £70 or get one? Such discrimination cannot be tolerated.

GR
Guo Rebecca 7 months ago on Google
( 1 out of 5 )

Well, can you further explain what is your discount policy before and now? You claimed that the discount would be same in the future. I am wondering what you do for ppl who were not able to enjoy the discount due to the unfair policy? …

MB
Mick Burdon 7 months ago on Google
( 1 out of 5 )

Swamped by overly eager sales assistants at every turn. So annoying I walked out without buying anything

YF
Yining Fan 7 months ago on Google
( 1 out of 5 )

This store discriminate Chinese customers by cheating them into paying more. People from other countries can spend 75 Pounds to get a VIP Voucher while “Because she’s Chinese, she has to spend 1,000 Pounds”. A Chinese staff there might have lost her/his job by standing up to us.

M
Martin 7 months ago on Google
( 1 out of 5 )

Expensive (rip-off level) and no clue about customer service. Lazy staff.
There is no tax free here.

BR
Bella Rosa 7 months ago on Google
( 5 out of 5 )

Fantastic variety of perfume and other cosmetics for good price

MI
Mohamoud Ibrahim 7 months ago on Google
( 5 out of 5 )

Everything you want yo buy for your love 💘 ones is here …

GC
Ger Coakley 7 months ago on Google
( 2 out of 5 )

Like most duty free too expensive only good for cigarettes and even they are cheaper in other duty free airports

RP
Rachel Pan 7 months ago on Google
( 1 out of 5 )

Apology is needed for your racial discrimination for Chinese customers, what you did seriously breaks my good image for Heathrow.

夏小涵 7 months ago on Google
( 1 out of 5 )

You shouldn’t fool Chinese.

AP
Anthonia Pinheiro 7 months ago on Google
( 3 out of 5 )

Covid prevention restrictions in place but you can get most of what you need

SM
S. Miura 7 months ago on Google
( 5 out of 5 )

Sorry, no photo…
My recommendation is “made in British”, so “KITCUT” England version, McVities’s Cookies, Scottish Butter Shortbread are very very nice. …

EH
Entertainment Heaven 7 months ago on Google
( 1 out of 5 )

Foreigners spend 79 pounds to receive coupons, Chinese will cost 1000? For what?

ML
Millicent Lopez 7 months ago on Google
( 1 out of 5 )

for the most part the customer service there was excellent, however, the perfumes i bought there are so diluted! i bought large bottles of Dior J’Adore, Mugler Alien and Givenchy Very Irresistible EDP and they do NOT smell like the ones i …

JH
J Harb 7 months ago on Google
( 2 out of 5 )

Can not believe the whiskey prices… cheaper to buy in the London market

LD
ling ding 7 months ago on Google
( 1 out of 5 )

This is a raciest duty free. They will give you a VIP vocher for 20% off if you spend more than 250 pounds + IF YOU ARE NOT CHINESE! If you are white, you might get a vocher when you spend more than £79!!IF YOU ARE CHINESE, YOU NEED SPEND …

PN
Paul Newberry 7 months ago on Google
( 5 out of 5 )

Easy but some things were cheaper on high street

DL
Devin Lyle 7 months ago on Google
( 5 out of 5 )

Greatest variety possible.. always get what I need

DW
Darrell Wright 7 months ago on Google
( 1 out of 5 )

Hahaha duty free prices me rear end😂😂 …

CL
CHANG LAI 7 months ago on Google
( 1 out of 5 )

Heathrow World Duty free discriminate Chinese customers. It’s a racist

JW
Junyao Wang 7 months ago on Google
( 1 out of 5 )

racial discrimination!!
you need to apologize to Chinese Customers.

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