Wren reviews

Really happy with our Wren Kitchen. The kitchen designer was excellent and very accommodating – happy to work with our changing ideas and offered us sensible advice. All the delivery dates worked out and the delivery was great. Excellent quality kitchen. Happy with finished look.

Wren kitchens have been fantastic from design to fitting, the completed kitchen is just lovely from design to quality … we are very very happy with wren and wouldn’t hesitate to use again or recommend .

From start to finish Wren kitchens have been fantastic. Designer was very helpful. No pressure. Always responded to our enquiries. Met our needs and saved us money. Offered solutions to an awkward area of our kitchen design. Strived to make …

At the end of week 5 of a 2 week kitchen installation by Wren Kitchens, we have listed over 20 faults, and we still do not have a working kitchen despite being pressured to sign off the install at 9pm the previous week. …

We had a great experience at Wren. The designer was excellent and really accommodating with all the minor changes we wanted. The delivery arrangements were spot on and even when we had to return a couple of pieces new ones were dispatched …

This is our second kitchen with wrens. Great quality and love the 0% over 5 years. Would definitely recommend.

Great design and quality kitchen, but a pity the delivery men moaned for 2 hours as we live on the first floor, and no one told them.

Do not buy a kitchen from wren. There customers service is appalling. They sent the wrong sized kitchen and blamed me for not getting a professional to check there measurements. The units had missing draws, missing handles, no hinges. …

Extremely pleased with our new kitchen. Some items arrived damaged however they were sorted straight away by customer services, which is a direct line to a person, not an automated machine!

Wonderful place for kitchens. Lots on display. Very helpful staff. Not pushy at all.

Absolutely amazing service from Andy Riley at Wren Chester. From walking in the door to having it delivered the service has been outstanding. Very professional, extremely helpful and nothing was to much trouble. Would defo recommend

Excellent service and wide choice of kitchens. We have ordered a new kitchen but can’t say more until it arrives. NB. Try the virtual design experience! Amazing!

Craig Hubbard from the Chester branch was amazing can’t recommend him enough, He came out and designed our kitchen coming up with different ideas we wouldn’t have thought of by ourselves, He was in contact with us the whole way from start to finish. Completely stress free and we are in love with our new kitchen.

Excellent customer service end to end – from the showroom staff all the way along the chain. We are so pleased with the end result now that the utility room is completed – great quality units which look fabulous. Placed the order whilst …

Excellent service from start to finish nothing was too much trouble the follow up at every step was very good would highly recommend. Lauren was absolutely amazing very professional and friendly

Wren kitchens are pretty poor.
I have fitted over a dozen of them (all supplied by clients)
And not 1 has ever turned up complete. …

My Wren kitchen experience was first class from start to finish. Everything was coordinated perfectly from our initial kitchen design to delivery and installation. Our fitter organised the electrics, plumbing and tiling and everything was …

Very good customer service, explained every step clearly easy to follow. My own plan but, they suggested improvements where required. Can’t fault this firm, never any pressure to complete purchase.

From start to finish, the experience was great. We visited the showroom in Chester and immediately felt this was the right place to purchase our kitchen. The designer started with the photos of the current kitchen and went about with a …

Very very pleased with the finished product highly recommend Wren to anyone considering a new kitchen

Brilliant service. Really impressive knowledge from staff when building dimensions for new kitchen. They even have a Virtual Reality room for you to immerse yourself in your new kitchen, helping you make decisions and bringing it to life before committing to your decision. Highly recommend.

Very welcoming in a non obtrusive way. Keen to help. Although the kitchens look lovely in the showroom, some are chipped, some scratched, some doors don’t hang level, some don’t shut easily. That would be worrying if that is their level …

Now, I have a lovely kitchen which looks great and is very functionable.
The design of my kitchen was fairly straightforward thanks to David Randle at Wren(Chester). When the design was completed David presented it in a 3D format and …

You would do a better job youself.

In terms and conditions it says they are not experts and any mistakes made at …

Wren kitchens at chester was such a wonderful experience all the available kitchens on view, made it easy to choose, seeing them in person rather then in the magazine or online , the staff we great and very helpful and knowledgable ,very happy with everything and picked a fab kitchen. 👍 …

We’ve used Wren twice in the last 2 years because they have been the cheapest but also excellent service. I went back to Matt who designed our last kitchen because I knew he’d be responsive, efficient and helpful. He listened and designed …

We chose Wren Kitchens for our new Kitchen. From start to finish we had an excellent service. Our designer in the showroom was excellent and when our kitchen arrived, it was planned to the finest detail. The quality of our kitchen is …

We undertook an extensive refurb which involved various moving parts, from knocking walls down to moving and adding windows to accommodate a new kitchen. From the moment they came to measure up to the endless revisions I kept requesting …

Overall we had a very good experience with
Wren. The initial design process was very helpful
and suggestions and ideas were made to ensure …

Excellent visit to have kitchen planned. Assisted greatly by our planner Claire who went through all aspects of the design and planning as well as a vast range of options. At the end, produced a kitchen we just can’t wait to have fitted and …

2nd lot of doors have bubbled again only had the kitchen just over 5 years back to the showroom again not a happy customer

Our new kitchen is beautiful. Thanks so much to Stephen for designing, arranging and staying in touch throughout the project (including taking numerous calls from me when I didn’t realise it was his day off!). Our kitchen matched the original design perfectly and we couldn’t be happier. Would recommend to anyone!

My advise is not to consider any other company than Wren when it comes to quality, planning and the finished result was more than I had expected. When Wren comes in at the top of quality etc.

Absolutely delighted with wren..from walking into showroom, to deliver and after care.
Matt Smith was brilliant helping us plan our kitchen, nothing was any trouble,he …

I had an excellent experience with purchasing, designing and installation of the kitchen. …

Fantastic service from start to finish, nothing was to much bother, great design service. Delivery was as we required. Had a drawer front that was damaged but a new one was sent out without any problems. Great company to deal with.

From start to finish, I had a wonderful experience with Wren! I initially ordered through the Chester store and changed to Shrewsbury during lockdown due to being closer. Delivery was effortless, all items were delivered in good condition and it was very easy to order more cupboards after fitting!

We looked at a number of options before visiting Wren Kitchens.

The sales staff were really fantastic and attentive in store and from the main …

Great quality kitchen
Had the white j pull and the doors are so easy to fit.
Got the scratch proof worktop. …

Whilst the Wren kitchen was a good price, some of the pull out units were very flimsy. The designer was friendly in the showroom but having fitted the kitchen, it is clear I should have been advised to have a recycling unit and had to pay …

So good we bought two.
Very attentive staff in a great showroom. Could not comment on prices as I didn’t compare with other companies. Great choice of kitchens and accessories so …

Our kitchen makeover started with a plan to just renew tired out of date cabinet doors, but we were really impressed with the modern clean designs available at Wren and their attractive payment options that we decided to order a full …

From start to finish wren kitchens were amazing. The sales lady worked really hard to meet our tight budget, the kitchen was delivered by a helpful delivery team and on time. The finished result is stylish and good quality.

Booked an appointment in Wrens Kitchen in Chester. Spoke to the designer Phil before the appointment booked for 12pm, we explained we only had wall measurements and did not have window measurement as we are currently not in the house. We …

Very poor after service! Dreadful! I’ve had 2 wren kitchens and after my last experience with this firm, who honestly don’t care, or take pride in their work, I certainly won’t buy another another one from them! So disappointed. After 2 years, I’m still waiting for the defects to be resolved and for them to get in touch with me!

The whole experience was very good from start to finish , the designer was extremely helpful , we got the exact kitchen that we wanted . We were kept up to date all through the process , received regular email and text updates , on the day …

Infinity plus kitchen sea foam
We started our quest to buy a new kitchen in the Spring without considering what a mammoth task it would be. We went to a number of stores without success …. …

Such a great experience from the show room to having the kitchen delivered. My kitchen is now fitted and the quality is amazing and looks perfect. I’ve recieved great customer service and delivery was great especially the tracking facility. …

The Chester showroom is well laid out and shows the kitchens at their best. The staff are efficient and very friendly. The service is excellent as the communications are the best we’ve had from a company. From start to finish the …

Great service from start to finish, nothing too much trouble, received a couple of damaged doors but these were quickly replaced with no problem. Good quality units, Would highly recommend.

Wren were very professional and helpful in handling our Kitchen order. The whole experience, from the initial showroom visit, through sitting down with an experienced designer (including a virtual headset walk-through) to ordering and …

We went to the Chester showroom with a definite idea of what we wanted but were absolutely spoilt for choice. Mark Kerr was extremely helpful and a pleasure to deal with. The gentleman who came to measure our kitchen was also very …

Great service helpful staff and the kitchen exceeded my expectations and also good value for money but have one complaint, just before I took delivery I found the same worktop in B&Q cheaper actually it was £420 cheaper! So I contacted Wren …

The service from Wren was fantastic, our kitchen designer really listened and worked with us to make the best of our small kitchen. Customer services called regularly during installation to check that we were happy and everything was keeping to schedule. Really recommend them. (Order Number: 32748838 – Wren Kitchens)

Our planning experience at Wren Kitchens Chester was very professionally handled by Stephen Young. The choices we were presented with for every aspect of our kitchen far exceed other kitchen providers on the market and the process from …

The sales/designers were very helpful, not minding many style changes.
The delivery team were helpful even when our installation was delayed when we weren’t quite ready. …

Great showroom,friendly staff,no pressure to buy 😎 …

Excellent service by attentive staff at store. Quickly designed a CAD plan. Delivery was on time and quickly off loaded, driver was friendly and helpful. One small issue with a damaged door was quickly replaced and even provided free cutlery trays as a goodwill gesture for the damaged door. Would definitely recommend.

We have recently purchased a new kitchen from Wren and installed it ourselves. The showroom staff were knowledgeable and helpful the plans that the designer drew up were accurate, the units come ready assembled so we’re easy to fit and look stunning. We are really pleased with the service we received and the quality of the kitchen.

Excellent service from Stephen, one of Wren’s kitchen designers, very informative, lots of ideas & advice. We gave him a challenge, he listened to what we wanted & he came up trumps. Can’t wait to have our new kitchen installed.

Rubbish, customer service is appalling. £10000 spent on a kitchen that arrives with 4 units damaged. No oven which took 3 weeks for them to refund. Still waiting for customer services to contact us and its been 4 weeks now. Will take your money quick enough but won’t contact you back

Excellent experience all round, from choosing our kitchen, delivery and the quality of the kitchen. You get everything included even the care kit for the oak worktop (other kitchen providers who will remain nameless charge extra for this). Great technical support. Very happy with our experience with Wren.

Called in for a kitchen quote was provided all the details by a very professional , knowledgeable and patient gentleman Cameron who advised on cabinets, appliances and design it was a very good service and cant thank him enough for his time and help. Would definitely reccomend. Thank you

We made an appointment 1 week in advance and were expecting to go, discuss with designer and order a kitchen. …

Faultless from start to finish…

Order Number: 30880986 …

Great customer service, couldn’t fault Wren at all! Happy to help throughout the process from choosing and changing my kitchen order through to delivery. They kept me well informed, were extremely helpful and I love my new kitchen!

Great experience from start to finish. The staff were really helpful in giving ideas and telling us what will and will not work in the space we have. There is no pushy sales here and we were made to feel at ease. The kitchen was delivered …

From our first step into Wrens showroom, through to designing or dream kitchen, placing the order, sorting the finance etc, Wrens were fantastic and kept us fully versed throughout. Our rep was very patient and the final design was amazing. …

From start to finish we have been ever so impressed with Wren. Our first showroom visit enabled us to share what we were looking for whilst providing us with food for thought and suggestions on how we maximise the space and look and feel. …

I would recommend Wren to anyone wanting a great kitchen at a reasonable price.

We used this store and loved every part of the planning process, seeing the …

A great service from planning to fitting. All the staff we met were well experienced and listened to our ideas whilst giving expert advice. The showroom was fabulous there was so much choice. Extremely pleased with our new kitchen and would certainly recommend Wren.

Fantastic service.

We went into the Wren Chester store and from the moment we walked in the staff …

The store has a good selection of kitchens and we were pleased with our choice of kitchen. But be aware that although this company shares the same location as John Lewis they fall well below. Our requirements were not met by the Wren …

From walking into Wren in Chester the experience was fantastic.. all the staff are so friendly and attentive the kitchens on show are beautiful with an excellent choice of colours, styles and types of kitchen. The kitchen we had installed …

Very disappointed with the (lack of) customer service. We booked for someone to come out to our house to take measurements of our kitchen, they turned up at our old property 25 minutes away. We then booked to go in to the Chester store to …

The kitchen looks beautiful and we were very pleased with the kitchen fitter they sent, Andy Brennan. It was good that we were provided with a temporary sink .our next door but one neighbours are currently having a kitchen from another …

Not the “kitchen design” we were looking for. No real input from the designer, we just told her where to place the units. No feedback regarding positioning of appliances, etc. Lots of dead space behind units, which was easily rectified once …

Our Kitchen designer was brilliant, the service we received from Wren was faultless! We are thrilled with the quality of our kitchen and appliances, we feel that we had such great deals as Wren are constantly price checking and beat the prices of their competitors. Really pleased we chose a Wren kitchen.

Brilliant from the start. Well planned with robust units which I fitted myself. Very impressed with customer services during Covid. Nothing was too much trouble and replacement parts were sent quickly and without fuss.
Absolutely recommend.

Great range of kitchens available in the Chester showroom , but the only use we had was the rude designer!! He was extremely pushy and wouldn’t listen to our recommendations. Once we said we wanted time to decide before ordering the kitchen …