YourRepair reviews

I have a contract with Your Repair for central heating and boiler maintenance. Very good price quoted. Friendly, knowledgeable gas engineers have serviced the system. Parts replaced when needed with no quibble. Much better than the previous contractors I have used.

Very quick response from the plumber following my logging of my fault. He asked me to send a couple of pictures of my problematic tap so he could be fully prepared. Responded immediately by calling back as pictures sent and was with me …

Benjamin provides excellent peace of mind, is patient and has incredible customer service skills. They have been supportive and eased the whole process while I’ve been working alongside them to get the job done. Benjamin is brilliant. Thank you for all your hard work.

AVOID THIS COMPANY
I had an annual service on my boiler by YourReair & there was a damaged gasket on the heat exchanger. The engineer said he couldn’t access the gasket to replace …

I moved here from British Gas and I must say I am really impressed. I wasnt sure what to expect but from the get go it has been 10/10. Ollie signed me up and he was really polite and professional providing me with everything I needed and …

I have had boiler issues resulting in no hot water. I was with another company who after 4 days had not been to sort out my problem. It was not the first timr that they had let me down. So I switched to Your Repair within less than 24 hours it was all systems go. I had prompt, professional and a friendly service.
Thank you.

Great company offering a reasonably priced, timely and friendly service. Annual boiler service always taken care of promptly with great communication. The 1 fault I had recently with the boiler (non-emergency) was also dealt with promptly …

Very nice young man came to service my boiler and was very nice. Answered all my questions and explained what he was doing and how to get the best out of my boiler. Turned up my water fixed the leak and tidied up. Great service

I have been using Your Repair for a couple of years. One policy as a landlord for boiler cover and for boiler cover on my own home.
I’ve needed a couple of repairs and both times, the service was excellent. Very …

Gas engineer has now made 2 appointments that I have taken time off work for; he’s cancelled both visits via text an hour after he was supposed to turn up! Absolutely appalling service – unfortunately I’ve got another plan with this bunch …

Have insured withYourRepair for several years and have found them easy to contact and their remedial work has been very good. Just had annual boiler service and it all worked like clockwork . Would certainly recommend this company as long as they email competitive with their pricing structure.

After contacting Your repair, we were put into contact with a plumber within 24 hours. We contacted the plumber immediately and turned up the following day. We were extremely pleased with the service he provided. the overall experience was exceptional.

Terrible service. I had to chase YourRepair and Ideal heating for over a week. No one phoned me to let me know what was happening with my boiler repair. I have a child with a disability. I had no boiler at all for over 3 weeks. No heating …

First time I used Your Repair I was very impressed with the speed and efficiency with which friendly and professional call handlers dealt with my boiler breakdown. An engineer telephoned within 24 hours and attended that day effecting an …

Boiler broken down so we have no heating. First time I have needed to call these guys out. Logged the issue this morning. Had an engineer call this afternoon and was advised he could come on Tuesday! I have their top plan Complete Home Plan …

Boiler service by Pete Smith absolutely brilliant. Professional,informative,pleasant, good mannered couldn’t ask for more. Never experienced such a thorough service before with previous supplier.

It was my boiler’s first service. The boiler is only 15 months old. The engineer was polite and competent, showed his ID details. Told me what he was doing.
If all the engineer’s are as good as this one I can’t see any future problems. …

Yearly boiler maintenance. I told the plumber we were trying to conserve energy and to keep the settings we had. He agreed. After he was done he said the boiler was in fairly good nick which kept me happy.

Annual service. The engineer was a lovely man. So polite and efficient. Also helped us with setting the room thermostat. Would definitely recommend your repair and especially the engineer.

Engineer carried out a very thorough service on our boiler, observed by my wife most of the time. Efficient and careful operation, friendly and polite approach throughout….even had shoe covers!
Your Repair continues to impress.

Had our boiler serviced on 28th January 2023, very professional and checked all my gas supply points, explained what he had done in detail. Left a work sheet explaining what was checked inc my smoke alarms. Very professional and thorough as these checks are very important. Felt at ease been told all was safety checked.

BEWARE!! Not regulated by FCA. Unprofessional and dishonest.

1. Their gas engineer went to my tenants property and switched off gas because …

Luke, the allocated engineer, was very good and spent the time to fix our radiator problems. He also gave us some tips for the future to make the whole system work better and last longer. A credit to Your Repair!

My boiler developed a leak, and the hot water was running hot then cold. The first engineer turned up then said he needs to order a part. Then the company phoned me saying that the 1st engineer had personal problems and will advertise for a …

plumbing issue. Plumber came out to unblock toilet, but had no water, wouldn’t access outside manhole cover without my help to lever it up, luckily I had large metal crowbar & hose, otherwise he would have gone home. He recommended camera …

Awful company when wanting to claim!
3 engineers came out! First 2 recommended ariston engineer to do job! Your repair never listened to them! 3rd engineer findings were a part that wasn’t covered! …

YourRepair have just cleared a blocked drain for me. It took four visits by different plumbers to achieve success but they persevered. Information not shared adequately between plumbers, but nevertheless very good service.

From the moment we signed up for boiler servicing we have had first class customer service. The engineer who did the service called in advance to confirm arrival time and was very efficient. I’m very glad we’ve signed up with YourService.

Wouldnt recommend this company. No app. You have to log into website to log a claim. When trying to log a claim, the options of issue descriptions provided for you to choose often come back as out of scope of policy. When i spoke to a sales …

My combi boiler switched itself off after cca 20 seconds. YR engineer diagnosed the control board malfunction, but he escalated the case to the engineer from the manufacturer (Vaillant). The fault was actually with the boiler fan. All I can …

I moved to a YourRepair maintenance contract after being with British Gas – as was fed up with consistent large annual increases.. and disappointed with the service provided. First use fom YourRepair was annual service – which was completed efficiently – glad I changed..

Have been with ‘Your Repair’ since September 2022 and this was the first time we had contacted them to come out and repair a faulty toilet.
Well I can honestly say I am very impressed with the service I received. …

Cancelled a policy within the 14 day cooling off period. They have now started sending threatening emails regarding the policy saying I need to pay the full 12 month costs and an extra £25 admin charge otherwise they are sending it to a …

Boiler service easily arranged to suit me. Engineer arrived within time slot agreed and rang when he was 10 minutes away. Work completed quickly and efficiently

Waste of money. Couldn’t book annual boiler service with engineer or even pre book a date in advance. Too busy apparently. Had to pay for service myself with another company as moving in 6 weeks. Cannot even cancel policy now so have to control pay for something not getting.

Excellent service… polite and helpful engineers (thank you Kevin) and value for money.
Highly recommend
5 stars 🌟 …

My central heating was partly working with the upstairs of my house fully working and downstairs all but 2 were not working. The ones that were working downstairs were not providing maximum heat however it was still somewhat warm. I booked …

Guy came to repair our boiler, he was very professional and a nice guy as well, (which is a bonus) explained everything he’d got to do and got to it. A really good experience, very happy!!

I use Your Repair for annual servicing of my boiler. The engineer arrived promptly and called when close to arriving to let me know he was on the way. I found him very professional and courteous and was very happy with the service,

Very happy with service from start to finish.
When I had a problem the call center were very professional and courteous and the plumber who came was very efficient and sorted out all the problems and even cleaned up afterwards. I am glad I chose them for my cover.

Extremely happy with the service from Daren. Very thorough, professional and efficient. Enjoyed the chat as well. 5 stars all round. Thank you

We are always had excellent service when needed. The boiler service has been carried out again by MAC Plumbing and Heating of Birmingham – the engineer is very reliable and helpful. Definitely recommended!

Boiler serviced twice now by Luke. Professional on time and he even contacted me to get me booked in. Great value for my monthly payment great service wouldn’t go anywhere else to be honest

Very impressive service. Very polite engineer, on time and kept us informed to what was happening. Highly recommended

engineer was booked to repair boiler heating issue for elderly family relative . He was supposed to turn up this morning, he did not show. I phoned him up to see why he did not turn up, he said he was busy on another job. So why did he …

I unfortunately had to ring Christmas Eve as boiler was making a loud knocking noise, spoke to a very nice lady who appeared very helpful saying I would hear within 24hrs regarding contact details for an engineer to call, 2 days later still …

A Gas Safe registered engineer came to service our gas central heating boiler and hot water supply to confirm that it was in good order and repair. The young man serviced the boiler and confirmed the boiler was in good condition for another year.

This company is truly awful! Having signed up in error to their central heating repair policy, I immediately tried to cancel by requesting cancellation in writing through their portal. They did not cancel. Over £200 worth of payments (and …

DO NOT PURCHASE THIS COVER !!! we have had this cover for over 6 years – we have never needed to use the cover until now – but felt reassured it was there if and when i needed it.. we got a leak with our boiler 2 days ago and contacted YOUR …

Did annual boiler service, have used this company for many years for boiler repairs and some electrics. Always found them very quick and professional.

They repaired my boiler and restored heating quickly. Just had a service… friendly and professional engineer came out. Recommended

The repair was excellent and the repairman was so courteous helpful and friendly. I will certainly recommend to my family and friends. So very pleased.

The booking of our boiler service was quick and easy to arrange. The engineer was on time, friendly and efficient. I would definitely recommend this company.

Your Repair and their engineer Sohail was very professional and kept me updated and informed at all times. he took care of everything. very good, will definitely being using them again.

Annual boiler service carried out very efficiently and at agreed time. Unfortunately this was the 3rd engineer to be assigned as the two previous ones were no shows ! All done now though and engineer was very polite and tidy.

Have been with YourRepair for a couple of years and have had to call them a couple of times for faults. Service has been excellent, engineer on time and courteous. Although my call out last week to a fault resulted in mě being told my boiler could not be repaired I would not hesitate to recommend them

My boiler hasn’t been repaired!!! I was very happy with the efforts of the engineer, Richard. He informed me that the waste pipe was frozen and had caused the water to back up and affect the boiler. He stripped the boiler down and cleaned …

Had my free annual boiler service done recently, The contractor was extremely pleasant and certainly knew his stuff. Very highly recommend company and I would recommend without hesitation.

I’m really pleased with this company so far – Prices are excellent for peace of mind being covered. Also, recently they sent out some advice on an easy fix for a boiler cutting out… It worked and save me £120! Excellent service so far!

I have been with this company for 3 years and they have been excellent, So much so I have increased my contract with them to full cover.

haven’t yet had a callout but very impressed with the customer service from the sales tema very friendly and helpful and i hope this is reciprocated in the call out service and and when i need to use them after moving to them after being with british gas for 25 years

I have my combi boiler serviced once a year as part of my maintenance contract with “Your Repair “, this is the third year that “Your Repair ” has sourced a heating engineer for my boiler, the engineer sent this year, surpassed the others as far as checking all parts of my central heating boiler, and was pleasant and diligent

Recently joined this company for my home repair. Had my boiler serviced by Shaun, great service, very professional. Very confident if I need them they’ll be there!!!

Had a boiler service.. Engineer was friendly, respectful and knowledgeable.. He explained everything he was doing.. Have only just joined this company.. So far, so good..

Had frozen pipe from our boiler at christmas but lady on phone helped us to solve the problem. Then our thermostat stopped working in the new year. Sent engineer out next day and Spencer over road that so we had heating until the order came …

The plumber who did my yearly inspection ,was very professional,knowledgeable and well mansard.He was able to identify an issue with my boiler that I wasn’t aware of. Overall I was very pleased.

Simply the best. I’ve tried the big names before . I’m lucky that found yourRepair. Best customer service. Professional engineers couldn’t asked for more 👍 …

Excellent service. I called to gave my boiler repaired. I got a phone call the same day. The engineer came in the evening. He returned the next day in the morning to finish the repair. I am impressed.

I had a central heating problem your repairer was very prompt and sent boiler medics. They arrived the next morning and did a brilliant job finding and replacing the water pump well done your repairer and boiler medics thank you.

Excellent service from Top to bottom,from customer service desk to engineer..
All I can say they look after you very nicely.

Excellent response to a repair request on my boiler, engineer came, identified fault that required manufactures attention…their engineer turned up 2 days later and fixed it, then followed up the next day to make sure all still working. Really impressed 👏 …

Had my boiler service the engineer was running late he text made another appointment he apologies when he arrived service my boiler tidy up ( not that he made a mess ) and left. …

Workman turned up on time. Very polite and smarty turned out. Carried out work required in a professional manner. Value for money.

Came and did boiler repair on time, friendly and professional service. Have been with Your Repair into 2nd year now and had to have them out a couple of times. Each time been very pleased with repairs and servicing.

Boiler service carried out by professional, friendly gad engineer. Would recommend him again.

Isaac came to service my boiler, he was very polite, on time and left everything tidy.

Called Your Repair to log an issue with a tenant boiler. John Henry Plumbing & Heating took on the job and that’s where things started to go wrong.
We called John and he told us he would try to fit the repair in on the Friday …

Decided to change my policy details, the gentleman I spoke to was very understanding. Great service! Many thanks.

Reported boiler failure to Your Repair on 15.12.22, took till 2.1.23 to finally get an engineer, parts needed another wait, managed to get another company to install new boiler before Your Repair could fix old one. 4 weeks with no heating …

Asked for an engineer to attend and was given all the communication I needed throughout the day until he arrived. He was very professional and helped get our heating back on quickly.