Lex AutoLease reviews

I have been a customer for almost 16 years, but never again. My Company van has had to have work done which will take a week. I have a fully maintaining Company Lease, but apparently I don’t fit the current criteria to get a replacement …

The most unprofessional service I have experienced in my life. I took out a Land Rover Discovery from 2018-2023 on lease. On the return of the vehicle the amount of disagreements and misunderstandings. I have been trying to call for a whole …

Worst company I have ever had dealings with. Rude, unhelpful to say the least. They have leased me a vehicle as my first vehicle was faulty and they have called me at work demanding it back or it would be reported as stolen. They delivered …

What kind of a company calls you (every single day) chasing a payment for £10 (for which they won’t tell you what it’s for – a fine i never received) and each time, puts YOU on HOLD once you answer? Absolutely diabolical customer service. …

On behalf of someone else. Stay well clear. End of lease, came to collect and wanted o charge £210 for damage (1 dent that has been there since the day they got the car and emailed them as soon as they took delivery with pictures) they …

Absolutely shocking. I brought a van off someone who has paid off there lease and still 9 months later we are both waiting for the logbook. Lex coming back with stupid things like we need your name and address when they have it all as they …

Reading all the negative reviews baffles me , I have dealt with this company going on for 3 years now and can honestly say iv never had a problem and all the staff try and help you , spoke to a man called jack yesterday to extend my lease …

When you lease a vehicle from Lex Autolease, your name is not registered as the keeper of the vehicle. All traffic offences, including minor parking fines or driving offences, get posted to Lex Autolease instead. Every time this happens Lex …

Absolutely useless in a time of crisis! I am so annoyed with this company. I have a lease on a Nissan Leaf and when it broke down, their customer services were useless and very unprofessional. After putting me on hold for 10 minutes they put me through to RAC and before connecting, just cut me off.

Amy from Credit Control department. Massive shout out to her, I had a final return fee which was beyond excessive! She supported my appeal and it was significantly reduced! Cannot speak highly enough of her and the whole process!

Can’t believe this company has managed to get 1.6 stars. Trying to sell my lease van that has come to the end of contract. Won’t release the v5 to me to do this. Gave me a form to give to the new purchaser to fill out. Tried 3 different …

DO NOT USE!!!!

Probably the worst and rudest company I have ever met and absolute crooks. …

Shocking customer service. They automatically pay your parking fines, then call you up to 6 times a day on an AUTOMATED system, for which YOU have to then wait on hold for someone to talk to you, to tell you you owe £10 for the admin fee. …

Excellent service got through quick and team were really helpful in sorting my problem out. Couldn’t ask for better service

Disability Discrimination
My mother provided authority for me to speak on her behalf regarding matters relating to her vehicle, given she cannot verbally communicate effectively and is …

I leased a vehicle on a 24 month contract , and decided to extend the contract for a further year 6 months before my contract ended.
The 3rd year payments were approximately £25 more which was fine , however they …

Turned up at their office in Stockport Due to them not resolving an issue with a contract amendment that I Submitted last November 2021- I agreed to pay the additional monthly fee, accepted the terms and wondered why the money was not being …

Potentially the hardest company to deal with, no accountability, no one able to efficiently deal with complaints. Trying to arrange vehicle collection after they have accepted my early termination (due to miss sold car) has been extremely stressful and no one seems able to help. Avoid at all costs.

As soon as you have a problem with a car they don’t want to know they just want your money. Took them over 3months with no contact no updates nothing, to give me a final response and if I didn’t like it to go to the ombudsman, well I did and won in my favour at 8 to 9 times the amount.

Absolute shambles of a company. Called first agent gave all details of vehicle to organise a puncture to be repaired through our company plan this took 29 mins and line was cut off. Second agent 18 mins hung up as apparently could hear me. …

DO NOT TOUCH THIS COMPANY!!!!!

We started a business lease agreement with this company recently and I have been …

I was going to try and get a car with this company but their website could be the worst I’ve ever used for car leasing! You do a search click a car for more info and can’t return to the previous search page lolyou have to do the full search all over again! Ridiculous

Lex Autolease are great at providing a vehicle and reliably taking the monthly payments from your account. That’s about it. They are not interested in customer service once the contract has been agreed. …

Great service- leased my car for 4 years, when returned they sent someone to inspect the car for damage etc- no major issues- I would defo recommend Lex

Lex Auto have me waiting for over 4 hours with a minor at home and continue to hang up when I call back to get an update on my recovery very bad service

Just an awful outfit. Website portal doesn’t work. Can’t get through on phones. When you do, staff give incorrect info. Raise a complaint – no-one cares. Currently taken 8 weeks to investigate the wrong advice given – now requested another …

Please whatever you do – do not use this company to finance anything. Dreadful customer service (can never get through to anyone), and putting false defaults on credit files when disputing a payment with the ombudsman.

I requested a replacement key for a lease vehicle so needed the V5. Lex never answer the phone, if you try other numbers they transfer you but nobody ever answers. Terrible customer service. I will never use this company again as the hassle caused is just not worth it. Corparate rubbish!!

Utter shambles of a company. Literally robbing customers blind. No accountability with their leasing to customers and have no care for their customers when things go wrong with the car. Don’t waste your money or time with them. AVOID AT ALL COSTS

Disastrous company to deal with, completely inflexible and ridiculous underwriting. If a car lease is with lex auto lease then I go elsewhere. Just avoid these jokers and save yourself a massive headache.

i dont wright reviews but this here had to be done. WORST COMPANY EVER had over 10 problems with my car what gets wors and worse refuse to give money back and over chard way to much im out of packet over £3000 from this company here and …

If there was an option for zero stars they would get it

Literally the worst company in the uk , incapable rude unprofessional unable …

Would never choose to use this company. Incompetent unhelpful and careless. Do not use if you have a choice. Very corrupt, money grabbing and outright awful.

Called them 6 times over two days for someone to call me back. No response received. Truly appalling how they treat paying customers. Would stay away far better out there that take customer service seriously and understand that’s a fundamental of any successful business

SPOKE TO A WONDERFUL LADY ON THE PHONE. PROBLEM WITH HAVING THE CAR ADDED TO THE TESLA APP. SHE COULDN’T HAVE BEEN MORE FRIENDLY OR HELPFUL. HAD IT ALL RESOLVED IN 5 MINS.

If I could give minus stars I would. Fraudulently took £7500 out of our bank account this morning. Called to complain, was told it was for damage to a car we handed back, despite the collections note showing no damage, and excess rental for …

I’m shocked by the lack of interest this company has in taking business. We use them as a business lease, but the website is broken and you can’t actually select any cars. As a result no one can lease a car! After raising a number of …

STAY VERY CLEAR AWAY!!!!
I would of given minus stars if i could. …

Please avoid. I wanted to purchase a new vehicle through Lex Autolease. I asked to speak to a sale advisor for advice on the car. I left my details for her to call me back. I have not received a call back. I got told she is busy. I got told …

NEVER USE!!!!! They put a default on my credit score for a payment I didn’t even know about – I have this for 6 years now and i cant re-mortgage my house when it expires so I now need to sell and rent all due to a small payment I didnt know about!

I’d call it the worst possible service if I ever got them on the phone.

I have been put on hold for nearly an hour before I gave up. Worst leasing …

Stay away!!!! I took out finance with them through my local Land Rover dealer and have had my credit score incorrectly marked (eventually corrected). I’ve been charged twice and received final demand letters which were ‘accidents’. It’s not …

I wanted to write a review as this was my first experience of leasing a vehicle. The last 4 years have been totally straight forward, payments made my direct debit every month and no unexpected costs throughout the term. When I had a …

AVOID AVOID AVOID AVOID AVOID AVOID!!!!!!!

I’m roughly 18 months into my contract now, to which my brand new vehicle has …

Getting the car itself was fuss free and the service was excellent at the beginning (supprise surprise). We went to extend our contract for a year which was possible, we got accepted and then they sent through the documents to sign. The …

Considering I have leased my cars with this company for the past 8 years without missing or delaying a single payment until only last year during the first COVID wave when I took a payment holiday and it’s a well known thing that a lot of …

Worst lease company ever! Do not get a car with them

Countless breakdowns in my company vehicle. Months of waiting for repairs. The replacement vehicle line is closed on the weekends resulting in lost work. I use a van for work and the only suitable replacement they could offer was a Citroen …

Vehicle broke down and the service was dreadful. Will never use them again. Avoid at all costs.

STAY AWAY. Leased a car for 3 years, the final year was during lockdown so took a 3 month holiday payment. At the end of the contract I phoned up to see how many more payments was due, to which I was told to cancel direct debit after next …

Website has been giving me the same error for over a month, so that I can’t see the status of my order. Lex have previously acknowledged they have a known IT issue. How can it take over a month to resolve it. Truly appalling.

Great company would highly recommend and will definitely be using them again great customer service throughout my contract Vicky and Amy are a credit to the company with great customer service skills they put the customer needs first .. thank you lex

Spare yourself. My biggest surprise coming to write this review was that there were ANY reviews above 1-star. …

Absolute scam!
Called twice to be told I have £0.00 balance on my account (end of lease) and that I can cancel my direct debit. …

Shocking service.. won’t authorise a main service telling me that it does not need one when the service light has come on stating needs service. The customer service advisor telling me it does not need a service because she knows better, …

I agree with Matt Wilson. They were 7 days late collecting the car and then charged me extra for the additional days! They were desperate to find anything wrong with the car and charge me extra. They couldn’t find anything, so they tried …

TERRIBLE. I Wanted to change my mind in the 14 day cooling off period I was told I couldn’t. However legally I should have been allowed to, put in a complaint and I was offered £50 compensation by cheque or credit, asked for cheque but it …

Avoid at all costs. Continuing to charge me for a vehicle I don’t own and no way to get through / make a complaint either. Will now have to go straight to the ombudsman.

ABSOLUTELY Shocking customer service. Complaints department worse than useless. All i want is what should have been delivered with the car. Worst customer service and complaints department I’ve ever come across.
Avoid if you have a choice (I don’t)

This companies customer service is shocking. They sent me a final invoice which I paid immediately. They did not put a reference number to quote on the invoice so I emailed them with payment confirmation. They have ignored this email and …

Terrible experience!
I’m leasing a van from them from 3years and half and I just discovered a bailiff company has charged me £5000 for unpaid penalty charges which I have never …

Utter rubbish. People with no understanding of finance, debt, leasing or automotive are in charge of autoleasing.
These are apocalyptic times when all the qualification one needs to work in lending is to not have consecrated the flag and to have a pulse.

Absolutely disgusting and disgraceful response to our complaint. Still not resolved in over a month! Don’t call back or answer emails. Avoid if you want to stay level headed because they will drive you mad by just ignoring you.

I wanted to give them a quarter of a star but do not have the option. It seems that this lex autolease is more worried about money in their pockets than helping people in need during these times of crisis. An “optional” Maintenance package …

Due to finding out I am expecting I had to ask for options to return my car ordered as the car was no longer suitable, I must say the customer service has been the absolute worst I have ever experienced. …

I wish that I had read the reviews of this company before I went into a contract with them – although to be fair I went through an agent who was really good. it is very rare for me to leave a negative review of a company but in this case I …

Beware of hidden charges, the car was collected in good condition and then received an invoice for over £500.00 due to dents that I was not aware of and because of the service being done slightly after 10.000 miles. I then received a …

Waited almost 30 minutes on call to be put through. Spoke with Sian with regards to post sales of a vehicle. Absolutely Clueless, when she didn’t understand the query, decided to hit it with GDPR. I requested to be transferred to Customer …

If only you could give 0 stars. I’ve just been charged over £5k to give back a Land Rover that was faulty. They claim to be caring for customers in the face of covid19. Not so – pro rata mileage Charge, €700 for a tiny windscreen chip we …

Just want to balance all the negative comments here as I had a very decent experience with Lex. Good deal on the car, always received papers when I asked for it. Delivery and collection organised smoothly at the end of the lease + I was …

Sharks Sharks Sharks
Can’t get through!! Threaten you with credit file being affected despite every payment being on time. …

Stay away from this company if you love yourself. Absolute SCAM!!!!
If I could give zero stars, I would. Lex Autolease is a shark business. They charge for everything even when you make regular payments.
Customer service is awful and rude.

I have been leasing cars for many years now but never before have I experienced such greedy, poor customer care. Impossible to get hold of, introduced the most cumbersome encrypted email system (not that these ever get answered) and had …

This company is shambolic. I’ve been trying to get my hands on a email copy of the registration form for the car I have just leased through them for over a week. The service has been hopeless, still waiting for the email copy and they’re …

shocking customer service over covid, My car lease should have ended and they collect the car end of march. instead they dont respons to my emails and are charging me a higher fee per month to have the car that i dont want? not my normal monthly rate but another 10% ontop of that per month.

Disgusting customer service once they have your money they really do not care!! even though I have a car through Lex and another one on its way – totally unhelpful when it comes to collecting the old one! apparently its not there fault they …

Can write a novel with the rubbish they keep talking about on the automated phone system, terrible experience.

Sadly I too will add to the numerous other 1 star reviews. I echo the words beneath this review. Just completely poor when returning vehicle back and the CS team are ill equipped to deal with your issue. …

Absolutely awful, PLESE do not lease a car from here, completely incompetent. The customer service is a joke, they don’t come back to you – save yourself the hassle and go elsewhere

The worst ever, financially drained out, complaint not responded to, they breached data, manager did not bother calling back even though I email them almost every 2/3 days. Worst service ever provided! They sang the right tunes when first …