Customer service is very poor. I took my time to choose chocolates for Valentine’s Day and I asked them to pack separately in pink bags. Cashier told me and go and buy it from card shop, but didn’t let me buy theirs… never heard such nonsense and also wasted my time..
Ella is a great customer sales assistant, I just popped in for a browse to get something as a gift for a friend but ended up treating myself to some sugar free chocolate which is out of this world. I was even offered a taste before purchasing. Outstanding customer service by Ella.
Hotel chocolat FAQs
Hi Do you have shop outlet at your Royston head office?
Hi, No we don't. The closest shops are in Hitchin and Cambridge and there's a factory shop at the Huntingdon factory.
Hi & Good day
Would you please be inform me ,
1 ) Do you have plan to open the branches in other European countries ?
2 ) How much does it minimum requested investment for a new branch of your franchise ?
3 ) Send me please complete information