Hotel chocolat average reviews all over the web

4.4
Total Reviews 61

Average reviews from all platforms

Average Rating 4.4

Average reviews from all platforms

  • 5.0
    42
  • 4.0
    12
  • 3.0
    2
  • 2.0
    2
  • 1.0
    3
Hotel chocolat reviews breakdown:
Google
4.4
61

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61 Hotel chocolat reviews on Google

AK
Austeya Kibisaite 1 year ago on Google
( 1 out of 5 )

Customer service is very poor. I took my time to choose chocolates for Valentine’s Day and I asked them to pack separately in pink bags. Cashier told me and go and buy it from card shop, but didn’t let me buy theirs… never heard such nonsense and also wasted my time..

DH
Diana Harper 1 year ago on Google
( 5 out of 5 )

All their chocolates are delicious and lots of great gift packaging.

FM
Fabrizio Martellucci 1 year ago on Google
( 5 out of 5 )

Ella is a great customer sales assistant, I just popped in for a browse to get something as a gift for a friend but ended up treating myself to some sugar free chocolate which is out of this world. I was even offered a taste before purchasing. Outstanding customer service by Ella.

SI
Suzanne Iwai 1 year ago on Google
( 4 out of 5 )

I love the big bars of nutty chocolate and the broad choice of a small bar selection box where there are strawberry accents in one, praline in another, two tone beans, chopped almonds or a dark dark variety sprinkled with pistachio. …

DD
Denny Drew 1 year ago on Google
( 5 out of 5 )

Shopped there on afternoon of Friday April 22nd.
Member of staff, young woman, very friendly and helpful.

M
Mela_niña 1 year ago on Google
( 5 out of 5 )

It’s a small store but it’s well managed and the staff have been lovely everytime I’ve gone in. They’re especially helpful if you’re looking for something without a certain ingredient and they always have something new for you to try.

VL
Viva Lansiquot 1 year ago on Google
( 5 out of 5 )

My fav chocolate shop. Definitely worth the price. They often have samples for new products. Staff are friendly but always tempt me with £1 shortbread or bars next to the till

TB
Terry Boyle 1 year ago on Google
( 5 out of 5 )

10 reasons why I love this place Chocolate chocolate chocolate chocolate chocolate chocolate chocolate chocolate chocolate chocolate,, oh an one more reason good chocolate,,, ps,, staff are really nice, gave me free chocolate,, enjoy,, thanks guys

PP
Parvinder Phul 1 year ago on Google
( 5 out of 5 )

Good service and freebie chocolate if you’re lucky when you’re in there. The staff are very friendly and very helpful so a very good shopping experience.

LH
Leroy Hamilton 1 year ago on Google
( 4 out of 5 )

Selection ok but could be lager but suze of shop understandable

GC
Graeme Carson 1 year ago on Google
( 4 out of 5 )

Good selection and staff always very friendly and helpful

MR
Molix Rawdi 1 year ago on Google
( 5 out of 5 )

Best vegan hotchocolate ever. Best experience at Chiswick branch

SK
sai kiran telluri 1 year ago on Google
( 5 out of 5 )

Good collection and best bar

MD
Maria Doyle 1 year ago on Google
( 5 out of 5 )

Lovely place to shop, great customer service

BB
Baqi Billah 1 year ago on Google
( 5 out of 5 )

Great place to get chocolates for ALL occasions.

RN
Rod Newing 1 year ago on Google
( 4 out of 5 )

People always seem to appreciate presents of its chocolates.

JB
Joy Belaouchi 1 year ago on Google
( 4 out of 5 )

Lovely staff, quality chocolate!

TA
TURKI ALNEMER 1 year ago on Google
( 5 out of 5 )

Many choices great test

KA
Kristina A 1 year ago on Google
( 5 out of 5 )

Yes any time please 😊 …

KT
Keith T 1 year ago on Google
( 4 out of 5 )

Best chocolate in the whole, wide, world

CB
Cornelia Bleoaja 1 year ago on Google
( 5 out of 5 )

Great customers service

JG
J Grant 1 year ago on Google
( 5 out of 5 )

Always a pleasure

FK
fouad kamhie 1 year ago on Google
( 5 out of 5 )

Good

AK
Aula Khoshnouw 1 year ago on Google
( 5 out of 5 )

Great

MV
may venh 1 year ago on Google
( 4 out of 5 )

Yes

FD
Freddy Delfs 1 year ago on Google
( 5 out of 5 )

Lovely chocolates

AB
Abigail Blythe 1 year ago on Google
( 5 out of 5 )

I hardly ever bother writing reviews, but felt compelled to after receiving amazing service from a young lady in the Kingston branch today, I think her name was Mollie/Molly (really sorry if I have her name wrong). She helped me whizz round …

A
ayshe 1 year ago on Google
( 4 out of 5 )

Even though I have not tried most of the chocolates in this shop, whenever I am in the area I always go to get the ice cream of the gods with a choice of sauce. It is always to a superb standard, and has a unique flavor: cocoa nib infused …

LS
Lily Smith 1 year ago on Google
( 5 out of 5 )

Had a really fun day with my two year old at Hotel
Chocolat today! It was her first time having a soft serve cone and she absolutely loved it!!!! Was recommended with the VIP sign on and received extra discount which was a bonus! Staff there were all very professional and kind 🙂

AW
Amanda Wint 1 year ago on Google
( 5 out of 5 )

Had excellent service from Kingston

SD
S D 1 year ago on Google
( 5 out of 5 )

The staff are super helpful and very patient. Helped me pick out some great treats

LG
Lynda Gale 1 year ago on Google
( 2 out of 5 )

I went to this chocolate shop that I always go to, but the calendars on this side were overstocked and I couldn’t get them off without denting them told the shop assistant behind the desk who was quite nice, but the one on the floor turn …

KH
Keir Hackman 1 year ago on Google
( 5 out of 5 )

Staff were very helpful in helping me pick out what gifts to give my parents.

Provided a large range of options from their available stock and were happy to …

RR
Ritchie Rosson 1 year ago on Google
( 2 out of 5 )

Amazing chocolate! Nice store and friendly staff but their chocolates have so much plastic packaging which is why the low review. They only have one small section of chocolates in a paper packet. Guys, any plans to reduce this plastic waste for 2020? Please do this and I’ll give you a 5 star.

M
MichaelNM 1 year ago on Google
( 4 out of 5 )

We all know the chocolate is good but the machine ice cream is expensive and not to my liking. If I became a VIP they were on offer 241 but I do not want another loyalty card to carry around.

LB
Lisa Bennett 1 year ago on Google
( 4 out of 5 )

Really friendly and helpful staff. This store only does ice creams, shops with cafe’s attached are up in London. Had little treated which was very very yummy. They have a ramp for wheelchair access. Small little shop that’s packed with scrumminess

NY
Narumi Yuki 1 year ago on Google
( 3 out of 5 )

Always nice to have a good quality chocolate from the fancy shop like this. They are small but good selections. I would always go there before Xmas……;0)

RS
Ruaa Sarmad 1 year ago on Google
( 1 out of 5 )

Today I bought a hot chocolate and I got disappointed when I get back home and it seems that the product will be expired within 2 weeks
Very bad

NP
Nico Papamichael 1 year ago on Google
( 4 out of 5 )

Great chocolates for reasonable prices. Shop is a bit small though.

M
Mel 1 year ago on Google
( 5 out of 5 )

Great little shop. Love their chocolate – perfect for presents. Also the staff is really nice.

A
azerberjankey 1 year ago on Google
( 5 out of 5 )

This is the Scarlett Johansson of chocolate gift shops! A variety of classy, gorgeous, leg melting unique gifts of pure pleasure. The chocolate wreath is always a hit for Christmas or birthdays.

KJ
Kazi Juwell Abbas 1 year ago on Google
( 5 out of 5 )

Good quality chocolates with some unique designs for every occasion. Staff are always friendly and helpful. A chocoholics Haven!

RD
Richard Davies 1 year ago on Google
( 5 out of 5 )

Best chocolate by a long way, makes Thorntons seem like you are shopping in oxfam rather than Harrods.

JP
julie pook 1 year ago on Google
( 5 out of 5 )

Absolutely brilliant ! Beautiful chocolates x Little works of art. You will not be disappointed 🙂

S�
Stephen “Merlin” Wilson 1 year ago on Google
( 5 out of 5 )

Excellent chocolate, various flavours, good selection, particularly if you want a gift box, although expensive

KM
Katarzyna Matari 1 year ago on Google
( 5 out of 5 )

Very good quality of chocolate. I highly recommend this place.

TC
Tony Crawley 1 year ago on Google
( 5 out of 5 )

First class chocolates first class service and knowledgeable friendly helpful staff

LO
L O 1 year ago on Google
( 5 out of 5 )

The ice cream pottions are fabulously huge!

JC
Jan Chatfield 1 year ago on Google
( 5 out of 5 )

Their choccies really do help u cut down, very satisfying

TS
Trisha Smith 1 year ago on Google
( 5 out of 5 )

Perfect place for last-minute presents – something for everyone!

RD
Robert Drew 1 year ago on Google
( 4 out of 5 )

Lovely produce, shops a bit small though

TG
Tony Gillett 1 year ago on Google
( 5 out of 5 )

Lovely Chocolat and staff very helpfull.

CL
Cheryl Lumsden 1 year ago on Google
( 5 out of 5 )

The staff are always so friendly and keen to help.

MB
Magdalena B 1 year ago on Google
( 5 out of 5 )

Super delicious chocolate. I recommend this place.

MK
Min Kyu 1 year ago on Google
( 5 out of 5 )

Best ice-cream in the town!!!!

BM
Brandon Martin 1 year ago on Google
( 1 out of 5 )

Bitter sour and (definitely not fresh or made on the premises)

SB
Steph Boughtflower 1 year ago on Google
( 3 out of 5 )

What’s not to like when it’s all about Chocolate!!

BK
Bella Kovacs 1 year ago on Google
( 5 out of 5 )

Love it!

JM
Jame Mianani 1 year ago on Google
( 5 out of 5 )

Everything was great

ME
Muhammad El Mohamady 1 year ago on Google
( 5 out of 5 )

Chocolate yum! Chocolate 🍫 …

YS
Yannick Sealy 1 year ago on Google
( 5 out of 5 )

Great chocolate

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