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Write a ReviewTo start to get insurance may be great when it comes to make changes or cancel the insurance because you sold you old car or whatever reason! Good luck. They will have you!!! They like to keep you on the line for a very long time, I will …
If you need to change the address on your policy they charge you a admin fee its £35 rip-off also a move the car from my Driveway into a classic car storage unit cctv 24 security and they put up the premium. Obviously they make it up just …
DO NOT USE! If you change details or have a none fault accident they are not only unprofessional but outright thieves! Use to be great but last couple of years they have gotten very greedy. Doubled my policy for no reason even though the …
DO NOT USE .. they are out to make money from you.. “New business fee” Amendment fee, Policy fee.. you name it .. they have a fee for it.. Normally £35… absolute con . I’ve made a complaint to the FCA and onwardsman..
Scroll past these unscrupulous shafters..!!💩💩🤬🤯 …
Was a great company for insurance i had no issues until recently, but no reward for existing loyal customers, like most companies once your hooked in your an after thought.
They cancelled my insurance, then sent an email 10 days later. Absolute joke of a company,
Would seriously avoid unless you fancy points on your license.
Admitted fault , and gave me £100 compensation.
Paid £1600 for my 17 year old sons first car insurance! Went with this quote though very far from the cheapest, one month in my son lost his job! Was contacted by them to be told he now would have to pay an additional £625 for a change of …
May be competitive but make any changes to you policy and they will rinse you like a wet mop. Change of correspondence address with no change in circs, location of where vehicle kept , just correspondence address, £35. I will not be using them again.
We sold our vehicle so phoned to cancel and get a refund for the 5 month left on the policy. We received £12.50 which was a joke considering what we paid. My sister took a car policy on my recommendation because of the reasonable price …
Don’t use this company!
Been on the phone for over an hour to just get cut off because it’s closing time. Joke! I will be removing all 3 of my insured vehicles
All I can say is this insurance company is absolute rubbish! I can’t be bothered to explain why. Just avoid or lose lots of money
Do you not go to this insurance company is very bad daylight robbery when you cancel your insurance they keep adding adding money on.
Appaling experience on a non fault claim. Car was hit whilst parked, took them 10 weeks to even get the car to their repair shop by which time the car had become full of mould. They then had the cheek to try and charge me £600 for cleaning …
I have had classic car insurance for my MGB GT with Adrian Flux for three years and never had a problem. They are very cheap and this year beat the best competitors quote that was 20% less than theirs. They also gave a very good quote for …
Used them for a few years, had several issues. Very intense questions, not relevant to an insurance quote. Multiple Credit searches affecting credit score, whatever. Wanted to cancel policy because bought a banger and they tried to hike …
As much as they provided the policy as we discussed it, what they did not tell me was that they were not the insurers and that their ‘broker fee’ was 100% of the cost of my policy. Clearly I would not have made the purchase on that basis so …
Don’t even bother taking out a policy with them, especially over direct debits.
Had a 12 month policy paid in full at £650 odd, after halfway through the policy I sold the car, and needed to cancel. I received around £80.00 back. What a …
I currently have an insurance policy with Adrian Flux and have had great service to date. However, following the purchase of a new vehicle I called to get a quote for adding this new vehicle to my policy. I spoke to a spikey lady who should …
Very disappointed. Took out classic car insurance last month for one year at a cost of £99. Have now sold the car and asked to cancel the policy. They claim there is no refund! This is absurd. £25 admin fee, £18 expenses fee leaves £56 which apparently is below the threshold for refund! Daylight robbery. wont ever use them again.
Insure my modified Mazda MX-5 with them. Always competitive on price and policy comes with useful extras like fully comprehensive cover when driving another car and an agreed value. …
I insured my Hymer camper van with Adrian for 6 months as that is all I needed, he was very helpful, and even though I have full no claims from eight years ago, but but haven’t had a vehicle of my own since then, because I was on my wifes policy, he still gave me the full no claims price. Very pleased with quote and service.
Just tried to have a quote, with 8 years of ncb just couldn’t get a price. They claim that they are experst in import vehicles but their not. Don’t bother trying to get a quote, all the feedbacks speaks for this company.
One year on & I am due for renewal, insured my converted Renault Traffic Camper, staff helpful & knowledgeable.
Usually insured with Liverpool Victoria,but they would not cover home …
Quite honestly the most friendly and enthusiastic firm I’ve ever asked to sort my vehicle insurance with. They ALWAYS go the extra mile and happy to advise us on what makes a win /win for you, your money and the underwriters. They put firms like Admiral and their computer says no attitudes to shame !
My very best advice to anyone reading this is to avoid this company completely. Even one star is one too many. They may appear to offer lower initial premiums but for young drivers like my son they will leverage any possible option to …
What a rip off when cancelling an insurance policy. I took out house insurance for a property I was selling and I was told I would be charged only in £30 cancellation fees when the property was sold. I would get the remainder of the policy …
I was quoted £361 for my van insurance, which I took out.
They tried to contact me to query weather a retired driver on the policy was employed by me when he used the van. …
Been Adrian Flux since 2008. No problems with them until now, 13 years later, when I finally needed them: Somebody ran into our parked car and so I decided to make a claim. It’s been 40 days since and I cannot get to speak to anyone; 1hr+ …
I have my classic mini insurance with them. Fair price for the agreed value of the car. …
I used Adrian Flux insurance who in turn insured my vehicle with ‘Highway – a subsidiary of Liverpool and Victoria(LV ) . I sold the vehicle and asked for a refund on the balance having cancelled the policy. I had several months cover to …
Having been sent a quote, I had information to add to ensure that my holiday home cover was valid and complete. Multiple calls to AF, I was promised a call back on five separate occasions. None materialised. Absolutely useless. I wonder …
I applied for multicar insurance on the telephone and was impressed with the service. Not too much hard sell, a good offer and a great price. The only caveat was some problem with accessing my documents, a mix up on the login/password. But all sorted with a phone call.
I live full time in a converted campervan and Adrian Flux were the only insurance company able to provide full cover for me. Having read the negative reviews on here, I can say that the three phone calls I’ve had with customer service have …
Got a new policy with them online and 5 days later they don’t believe my campervan IS a campervan and want to charge me £75 for the privilege! The insurance policy hadn’t even started yet. Rubbish customer service and a rip off. Stay away.
Took out insurance for my 1999 Micra – charged me £49 for the first payment but didn’t tell me about it. Then the website doesn’t work, they ignored 3 of my emails. They told me I have 14 days to change my mind – so after 5 days I thought …
Terrible.
Called for a quote and asked about accidents, unfortunately I suffered the misfortune of someone going into the back of me so non fault. …
This company will take your money very quickly you’ll be impressed by that bit. But after that – good luck to u
try Boom insurance they were helpful & alot cheaper
Disgusted with this company. They sold me a policy that was inactive due to a mileage discrepancy from a previous policy. Happy to charge you for an inactive policy. Won’t refund the policy despite it never having been active. Won’t refund …
I got the policy for £187 for my camper van which is great compared to the original quote so I’m happy with that as this is the 4th year in succession and so far I’ve had no problems . We’ve never had to make a claim so I can’t comment on …
Only been insured a week but so far great service. Saved me £75 on my best quotation on my vw camper . My experience so far has been very positive.
I’m not in the habit of leaving reviews but seen some negative stuff on here so decided to share my experience.
I have a highly modified/tuned TTRS which I’ve insured through Adrian Flux for …
payed double car insurance to what I since found out I could get it for with only 3000miles a year and I have been with Adrian Flux for 11 years.not looking after their loyal customers
If I could give 0 stars I would.
Horrendous company, poor customer service, they dont give a ….. about thier customers. …
Jamie was fabulous in organising our car insurance! Very helpful, professional & patient. Worked out a good price for what we needed from our insurance. Thank you!
Absolutely shocking company! DO NOT USE. They told me I could terminate the contract at any time for just £30 when I signed up. Now they say I have to pay the WHOLE LOT! And sending threatening letters from a finance company trying to force me to sign agreement! DO NOT USE, THEY ARE LIARS!!!
Never again would I use this company. Never been asked so many questions to get insurance. To many mistakes made in my opinion. Went with a proper insurance company and everything went perfectly.
Was charge £77 to insure a car then they phoned me to tell me they needed to charge me more £155 to be precise… when I declined there offer coincidentally it cost £30 to close the account and a following £50 for 3 hours worth of insurance!
Absolutely brilliant professional service from Adrian Flux Insurance Services. We found their service very prompt and efficient in providing a good value policy. Chris & David Adlard
The first time i had to make a claim. I thought this is really easy to do and how quick they were to get things going.now unfortunately I had to use them a 2nd time, im still amazed at how quick everything was done and with out all the stress. Thank you again for another professional and stress free claim.
Recently took policy out for a vintage tractor. Question after question, requesting information that doesn’t relate to a tractor. Advised by email that the policy didn’t include public liability, then confirmed after me questioning it that it did. Found to be very unprofessional and wont be renewing with them next year
I have two cars insured with them & possibly my motorhome when it’s dew
Very helpful and friendly, re-insuring my old mini after a long period off road, the chap on the phone (can’t remember his name unfortunately) was very helpful and a classic enthusiast and got me re-insured relatively easily, also recommend …
Straightforward and professional company when looking for alternative home and contents insurance. They did not try to oversell and got a better deal than I had previously.
Fast response, friendly, efficient response & also the best price I could find for my contents insurance, Top marks on Trustpilot too! I was most satisfied.
Very helpful when insuring granddaughter’s “laid up” car. Thought we weren’t going to find basic insurance until contacting Adrian Flux. Thank you
Many Horror Stories on the Facebook Group
If you want to know what this company is like have a look at the Share your …
Excellent customer service…
Very professional..
I was Gob smacked at the Quote they Gave me compared to other insurance …
Found the sales girl very rude once I declined their huge quote then proceeded to charge me £30 for not continuing with the quote to change from provisional insurance to full license. Very poor service.
Spoke to a very good lady rep got an imported car insured very quickly. Unlike other insurances I tried.
Very pleased Tom dealt with me, and knew what he was talking about.fast and efficient, excellent price very curtious and took the time to find a good deal for me, I have read some of the bar comments but my experience was excellent
A Fluc did everything I needed in setting up insurance for car I may have bought. Purchase went ahead all done very efficient
Was able to Insure my little campervan which some companies stated was not a full conversion. Well done Adrian Flux.
Atrocious, I paid in full for my policy on January, on cancellation after enquiring about change of vehicle (which they wanted 900 quid for a golf) 🤔 they took all my repayment and sent me a tenner back, absolute tosh, joke after 5 years of …
Arguably the worst insurance company going, avoid like the plague! Query things from old policies and then claim they are still on going despite proof. Horrendous and rude. Should be investigated by the ombudsman!
The operative clearly explained my options . I felt I was given time to consider wether to purchase with no pressure. Excellent customer service.
My tipper pickup insurance was sorted out in no time at all over the phone at a good price, because not all company’s insure tippers
Poor attitude of staff. Unprofessional. Disappointing since I contacted them based on recommendation of people I follow on Youtube.
If you have insurance with Adrian flux make sure you don’t have an accident on a Friday because they don’t sort anything out till Monday absolutely atrocious customer service from the company they use for courtesy cars and repair
Very pleased with the service I received. Staff were very easy to talk to and get through to. Would definitely use then again.
Best price I was quoted to insure my Focus ST 2nd year in a row. 👍 …
Easy to deal with and my classic car insurance was amazing value.
Top guys for Insurance on Japanese Imports
Very pleased. With service hope to deal with you next year price was good fast to reply
Used them in the past for car insurance it’s still competitive
I hope not to need to ever make a claim, yet the cost of cover seems to rise……
Good value car insurance and really helpful.
Very Poor services.Avoid them with all cost they charge 75 pounds for cancellation.
Overpriced, rude, rip off merchants, dreadful in every way, avoid using this company, read the other reviews, I’m not kidding!
Administratively y so far the company has been excellent.
Adrian Flux, The best customer service, very happy with everything. Thank you😊 …