Animal Friends reviews

Can’t say enough good things. They are helpful, thoughtful and efficient. Their agents understand how we feel when we have pet concerns, they know how a little compassion can help! I have 3 greyhounds, 11, 8, and 5. The 2 eldest suffer with …

Excellent service, both from my vet and Animal Friends.
An ongoing issue with my dog and an ear infection led to 3 visits to the vet over a few months. …

Premiums shooting up for loyalty,so tried talking to one of their customer service agents today that proved to be a waste of time and effort as she wanted more money for less cover 🤣🤣 and just seemed disinterested in helping me out. …

Been with Animal Friends for 10 years. My dogs had a lot of health problems. Animal Friends have been amazing. Despite a few large claims, premiums are still low. Deal directly with vets and settle very quickly. Outstanding customer service …

We had both of our dogs covered with this company
They were helpful and incredibly swift at settling all our claims
We covered them at quite a late stage in their lives and never came across any …

We have had a fantastic experience of Animal Friends Insurance from the start however two recent incidents have shown their true customer service skills and wonderful care of animals. They really care and are very sympathetic and empathetic …

Monthly payments by Direct Debit ensure that my cat is fully covered. Being an elderly girl, the full claim of any treatment isn’t reimbursed (part of the terms and conditions). Very easy to sort – the vet submits the claim directly and …

I had excellent customer service provided by both Claire and Caitlin today after informing Animal Friends of my beloved cat’s unfortunate passing 2 weeks ago. Both team members were appropriately compassionate and dealt with the …

I recently purchased Animal Friends Insurance for my pet and am incredibly disappointed. Despite paying a superior premium fee, the vet fee claim limits are incredibly low and I ended up losing out on £159.00 after paying the excess fee. I …

Took out a policy with them in 2021. Recently moved to a new property, just over 3 miles from my previous house, They decided to increase my premium as the vets in my new area charge more. I use the same vet as I always have. Price from Dec …