EE reviews

Unfortunately 0 stars, called ee for a quote for battery (£70)and back screen (£120) replacement for my iPhone, Booked appointment so I could have it done on the same day while I wait, it takes me just under an hour to get there so this was …

Just came in here today (31/01/2023) with my dad to look for an upgrade on my current phone, we were looked after by a lady named Ellie, who was a sweetheart, very welcoming and went above and beyond to find us a wonderful deal and the perfect new phones. Would 100% advise this shop!!

Very impressed with the service at the Bullring store on Sunday 14th May. My fiance and I aren’t very techi and they sorted our issue very quickly and professionally..special thanks to Ellie you were amazing 😊 …

Avoid they are scammers!!!!
They are not repair your phone if come pixel dead on screen they ask you to pay 300£
Alot of bull*hit

It was the worst experience for me with the Phone providers. I orderd iPhone pro14 on November 23rd, they told me it will take around 2-3 weeks, after 3 weeks I went to the shop and they told me newt week it will be available. After 4 weeks …

I went to purchase a contract for a new iPhone when I was refused due to the lack of Id it was okay and I understood but what I don’t understand is the rudeness of the management team. One woman was sat on her phone not ready to serve any …

I came to activate my esim. Everyone was great and helpful but it did not work and my esim hasnt been activated. The thing here is that the guy that supervised my situation mentioned that the issue might be because my iphone was purchased …

Helpful staff, went back for a phone charger, as her indoors new phone didn’t come with a new charger just a lead. Go figure.

Wow, just came back to my country and my husband and I went to EE in the mall (Birmingham, Bullring center), and wow we got a wonderful service I want recommend to anyone, great job guys and thank you.

Came in to the store for an upgrade and was helped my Osman. He was by far one of the kindest people I’ve spoken to and was extremely helpful! His customer service was amazing and he was very keen to help get me a great deal (which he did). …

My network is not with EE, but I wanted to fix my phone screen there in this EE shop at Bullring. All the staff were very friendly, welcoming and helpful, especially Cameron! Cameron helped to check the damage of my phone and registered my …

Unfortunately there is no option for NO STARS. I would never use this store again. I went into the store to change my mobile, I was persistently encouraged and persuaded to also have a Samsung watch. I DID NOT WANT ONE, and eventually got …

I would like to say Very Big Thank You to everyone who works for EE i was very impressed with a kind gentleman who served me as i came from Grimsby N.E. Lincolnshire as i was on a day trip with Cooper’s Tours based in Grimsby for the …

Terrible Customer Service
So disappointing
I never had such a terrible experience till I started to have EE and also my …

I was served by Isa in the Bullring EE store. I was looking for a suitable home/mobile broadband + SIM pay-as-you go deal. Isa was very respectable, upfront, and transparent in his explanation. A few days later, I went back to the store, …

Scammers.

They presented a contract as costing £60 per month, then my bill comes to £100 a …

Lazy staff… very rude…. refused to send phone for repair because the on site engineer used a magnifying glass and found a dent… samsung came and collected the phone and repaired it… saying it was a power fault…

Went in just to browse phones as my contract with O2 had expired. Came away with a brilliant deal on a new phone and a brilliant deal (less than half what I was paying with Virgin) for broadband. Isa was so welcoming and made it feel like …

They make yourself to feel scammed. Maybe because you are scammed

Had an amazing experience at this store, particularly with two specific advisors who went above and beyond for us. Isa and Farhaan were amazing, customer service was of the highest level and you can tell that they truly value customers and …

Superb service. Staff member listened to my requirements, gave excellent advice which were tailored to my son’s specific needs. Took time to explain everything and went above and beyond.

Staff were legendary, our customer service who helped us buy a phone was amazing and his name was Afaz. Absolute legend of a man not only helped with every stage of the purchase but engaged in conversation in between stages just asking how …

I just visited the store and I am really really impressed with the staff. They were very relaxed and clearly happy to be there. I dealt with the Manager Bash who was really amazing and helped resolve my query in any way he could. …

Went into the store just to see what offers I could get as I’ve been a loyal customer and my phone really needed an upgrade. Isa was very helpful and welcoming. He has great customer service. Really happy with my new phone.

The worst provider. Files don’t load well. Voice poisoning takes a long time.

Walked into the store yesterday and they really didn’t what to help!! Been with EE for many years even when it was called orange never had service like this before! told me to go to the Apple store to look at the phone I was interested in, …

The young woman who served me was so nice and helpful. No pressure to upgrade just good old fashioned customer service

This store is bizarre – it’s like the staff have no other interest but to appease – especially Usman and Zoe – they wanted to do nothing but appease Amjad (who does not deserve to be manager) – rather then look at what is best for an EE …

I am so hurt as a customer and extremely disappointed with the service from EE. The worst service I have ever had. I would recommend you stay away as they have no value for their customers and this is based on many interactions with …

The team in the Bullring Store are EPIC!!! Great service, super polite and helped me out within minutes. …

I walked into EE today they said come back in 30 minutes – all ze staff was really not busy. They did not take my name or give me ticket or anything. THen I speak with girl name Zoe she make big problem, she say she busy but four people …

Horrible staff. My husband and I came in the shop. There were two staff members openly talking about there managers in a negative way. The shop was empty and I gave them a full two minutes to see if I would be served. I wasn’t. I asked one …

A bit disappointed. It wasn’t my usual experience
I was looking for a very cheap phone and found one for 79p only to be told it’s out of stock. I asked if they could phone another shop and he said no. I …

I went to the branch to get EE WiFi connection in my new apartment, I had to take my 2 little kids ( they suffer from speech delay) , as I’m a single mother and can’t leave them anywhere, it was clear that I struggled to get to their …

Very bad service. I ordered iPhone 13 pro max through the store and they told me to wait for 2 weeks. I was waiting but there was no response from the store. After 15 days I visited the store again and they are saying that you have to wait for next 14 days🙃. I just canceled the order due to their customer service 🤷🏼 …

Herrendous customer service.

As I walked in, somebody from the other side of the store shouted “do you need …

Awful manager. We agreed a day to do a meeting where I interview him (this relates to my assignment) on the day of the interview he pretended to not know me. While, his staff laughed I’m embarrassed that Amjad(asain man hope I spelt his …

Appalling customer services, no professionalism at all, no manners, no customer service, no training and looks like certainly have no management at all!!! what a shame. Why have people when they are doing nothing but damaging the brand …

Team is really helpful and informative! Got served mostly by Ansa Taj who has been really helpful, professional and friendly, she really tried her best to get me a contract that I would be happy with! I found out later that she is not a manager yet, which was surprising to me, due to the level of professionalism she showed!

The Bullring branch really has good customer service. The attendant was able to answer all questions.

Great deals.. some staff need to work on there customer service skills more.

Staff are helpful, very informative, they know what they are doing. There is a charging point, if you wish to charge your phone, a you need to do is plug it in as it is free to use. I enjoyed passing time on demo testing the phone.

Poor communication all staff was laughing out loud they didn’t pay attention to costumers.
The staff from this store didn’t even asked me if I need anything for 10-15 min

The manager made you feel you were spoiling his day. The phone had been logged for repair but he went through the settings like I was some stupid time waster before handing it to a completely clueless assistant and walking away without a word. Rude, unhelpful, no way to treat customers.

Great service from Afaz on my new s20 plus upgrade. The manager, Bash I found to be really professional and his approach to customers was personable and relatable! Legend!

I had a very good experience getting my new phone! Raees has been very helpful. Great choice coming in this shop!

The wors customer service, they are very unprofessional, they prefer to stay on them phones that then to talk or resolve your concern.

Excellent experience from the moment we walked through the door .. staff were very helpful & polite
We were served by a very helpful shop assistant Nisha, who made the whole phone …

Was very happy with the service until i got home and realised that the store had given the the wrong phone. Contacted customer services to change for the phone i requested when i first went into store and told that nothing can be done. Very bad customer service!

Great customer service. Very nice man greated us at the door to find out what we were there for today. Felt safe inside the store.

Excellent EE the staff are brilliant the lovely Maria was so helpful and the manager Bash was a star. I can definitely recommend this store 👌thanks guys …

Really good service from Isa and Farhaan and made sure that they answered any questions we had and were very friendly. Would recommend!

Staff in store were helpful. There ability to answer the phone however is awful; if it rings, answer it! If someone leaves a message, respond! Considering they are a business that focuses on providing telecommunications, this aspect should be a walk in the park…

0 stars!!! Arrogant staff

They need retrain , careful

Need to get more knowledgeable staff. If everything is going to be asked to managers then they should be dealing with the customers. Rather than person who says on everything let me ask my manager.

Staff very friendly and helpful. Helped to fix my cousins phone.

behaviour and unprofessional people’s working.worst experience i have got today

Customers service is so great especially ISA 👍 …

Usually bad staff they don’t listen or help and very strict but this time they helped and said they were prepared to do what I wanted when High Street branch would not do it

Went to get replacement pay as u go sim card I was denied the sim card the only way I would get my placement sim card was if I want on contract very sad

Good supplied shop. Really nice and polite staff.

Staff is cooperative but the brand itself has dodgy services. Consider other options before buying EE cz network is quite poor

The staff were friendly and very helpful

I go there every month to top up my new phone and all the Staff are so helpful and friendly

EE store Birmingham bullring very bad customer service staff ignore everything really bad

Went there got a great deal on two sim contracts and I’m really happy about it

Very helpful and friendly staff

Shame to ee shame to the staff

Great provider! Even greater staff on this shop!! Thank you for all the help! 👍👍👍❤️😉😊 …

Condescending and unhelpful staff- surprising as EE is usually quite good with their stores.

Lovely staff with great customer service skills, an amazing experience in store

Store is good, but customer service from EE generally isn’t good

Made me wait 40 mins, and then, they realised that there was nothing they could do to help me. Unprofessional.

Get my old mobile checked, helpful staff

Been looked after by lewis
Very professional and competent!
Thank you so much

Great service and staff doing a good job even when very busy.

Ee bullring was amazing sales advisor isa helped me alot….

I always visit this store since last 10 years, very cooperative staff

Really good experience staff were really helpful

Went in with my Mum to upgrade her phone and Jennifer came to help us, she helped us upgrade to a good phone and explained everything very thoroughly. She explained every step in detail and she helped us in every step of the way. Really …

Well, its workers are very sociable. asking me if I needed help with something or if I wanted a personal agent… but But I told them that at the moment I didn’t need anything and that I was fine. So one of them left me a better cable to charge my mobile and I also asked him to change the contract.

I was scammed. Somebody bought an expensive phone using my details. Giuliana who is working in the shop took extra care to sort out my problem. She was wonderful not just with me but we the other clients too. Thank you very much 🙂

I had an appointment with Yasir ( who was very friendly on my first visit). The appointment was for 11am and I got there 11:30am. I didn’t see him so I politely attempted to ask one of him male colleagues if was coming in and he just rudely …

Staff helpful , friendly and honest help reduce internet BT account , prices vary on mobile vary check, EE phone coverage very good but more expensive does Blue light Card Discounts when checked ok

I’m a new customer to EE, I’ll definitely let my family and friends know about my amazing customer service experience in this store. Thank you Jennifer.

Excellent customer service, happy with my New Phone. I strongly recommend Jennifer

My experience in this phone shop was good, although I did see other bad reviews on here after. The manager in the shop was especially helpful. Got the best deal without extra costs. …

Good experience with Miss Chris, who has blue hair. She wanted to help me more than she could, thanks.

Exactly customer service
All the staff are extremely helpful
Well done Brixton Staff

Very busy but neede charge my mobile well leave nd someon can check until when is my contract

The person who attended to I and my mum was a good person and he explained very well. Good customer service.

Ricardo was amazing. Not easy serving lots of different types of customers and keeping them all happy, and showing enthusiasm and knowledge. He does it with ease. They should be paying him more :o)

Very good customer service by Mario.

There’s a tall black guy there is so rude. He said NoNoNo to my case without even understanding the case. And he blamed their own customer service too.

Had a customer service assistant called peire he was the most helpful assistant I’ve ever had in ee. Helped make the whole experience in ee very easy and quick.

I did get the help that I needed eventually, but the queuing system is not God. I was taken from the queue to be seated, yet an EE colleague was then taking customers from the queue directly which meant those like myself were pushed further back. Illogical.

I was served by a young man a month ago he was so amazing 👏 the service that this young man name PIERRE was outstanding..He helped me to set up my new phone..Show me what to do..even convinced me to get an Ipad 😆 which i love so much..I …

Would never use the Brixton branch again. Very disappointed by the service from manager Sajjed. …

My experience in ee Brixton with Jennifer and Sajjad 100 %

Useless staff, can’t help, just want to forward any small problem to customer service! NOT recommend!

Very disappointed in the level of customer service. The member of staff that I dealt with came across as inexperienced, so perhaps it’s an issue of needing a little more training, but I was quite taken aback when I was told that if I didn’t …

👌Outstanding service by Faiz. He made sure everyone that entered the shop was acknowledged and kept an eye on arriving customers while still serving. I didn’t mind the wait. He managed to answer my query swiftly and effectively. What an asset to the store. …

A lovely customer service from Jennifer

I had to wait for over 30 minute and when I was seen by customer advisor named Danielle she was not helpful at all, keeps telling me call 150 for something which is simple to answer and didn’t show any effort to go the extra mile to help and I felt like I was just a number on her list that she wanted to tick off. Not impressed at all.

Jennifer was amazing in setting up my phone

I had excellent service today from an assistant called Asif He spent time in sorting out my phone he went the extra mile.
Nothing was too much trouble. …

Staff had zero willingness to help with a faulty EE product, after a long wait. Terrible organisation. Bad attitude and rudeness from staff. Would not bother going into this branch. Or expecting EE to care if they have sold you a faulty sim.

Asif at EE Brixton was very calm and patient with me. He did not push me st all. I think he would make excellent management material. He was assisting his colleagues in a very easy knowleable way. I was very impressed with him. The …

I signed a contract for 2 new sim cards with a discount offer; one for me one for my boyfriend. I have been charged more (only me, not my boyfriend) for couple of months just because, the most “helpful” girl in the world, Danielle forgot to …

Staff very welcome and helpful.

Absolutely awful service. I am writing this while sitting in the store. This being my third visit this week needing a sim card after a phone being stolen but after queing for 30 mons on each visit without any aknowledgment from any staff …

Rubbish, Trust me, The customer service is very poor. One lady over there . Just keep walking in and out , doing nothing. Just showing off . she is busy. …

A small store that seemed very busy with customers. The staff, some of whom were quite new, we’re friendly, helpful and knowledgeable. …

Takes the staff 15 minutes to offer help in a half-empty shop. Took me 3 attendances to actually get anything out of them. Inconsistent staff and advice. Just go to Tottenham Court Road instead, much more to the point. The network is a separate abomination, but this shop is not guilty for that.

I received really poor service here. The lad I spoke to made it clear he didn’t give a toss that my phone was knackered and I needed some help. He missed out on an upgrade opportunity as a result.The service I received on the phone was the polar opposite, very courteous

Received absolutely stellar service from Yusuf who helped my partner out with a good deal when her phone was stolen.

Avoid this store !!!!!!!
They are really friendly until you sign a contract ant then they just scam you! i agreed in store to pay £19 a month and finally had to pay 26 for 1 year! After …

Avoid with a must. Do not go to this store, bad customer service and fraud.

I took out a contract with EE for an item a fews weeks ago and was asked for it …

Thank you for helping me to get a replacement sim. Asif is the man to look out for. Definitely recommend!!! Great service. Marta

Service was a little slow but in the end the staff were very helpful with my issue and actually gave me a great deal on my son only contract…… Cheers

Very busy and staff members are friendly

Pierre was great and gave very good service well done

Evelyn was very helpful, she provided the best customer service.

Really helpful & friendly staff. Saj was an absolute hero 🙂 Thanks a million guys!

Very friendly and thorough with my upgrade. No queuing required on my visit (Wednesday pm)

avoid if you can seems to be a lottery on how you get served they decide to serve some one who arrives ten minutes after me first even though they have a guy logging customers as you enter the store glad I left this network and will no …

The girls were friendly enough but kept pestering me about signing up for something i didnt want and i found that annoying

Very disorganised staff, we got forgotten for almost an hour and harassed to download their app, and still didn’t get the things we went in to get. A complete waste of time, very very unhelpful. Half the staff didn’t know how to help and …

Incredibly poor service. They’ve lost my phone which was sent off for repair and now they won’t answer my calls. I’ve been trying to call the store for 2 days now, and they will not answer the phone.

Thé lady who helped me with my contract etc did a superb job, welcoming, efficient taking care of stuff that I was meant to do ….. 5 stars

The new manager Saj is great. He’ll get you sorted. This store has improved.

Very well organised based on current conditions 👏 and from what I’ve observed, help is always available and the service is fantastic. …

Asif sort my phone out for me he is a good person and made me laugh thank you EE so much. Will recommend him to friends.

My experience in the shop was very good. I believe they provide the same service to everybody.

Good service, nice staff. Also best looking staff in EE store !!

All the years I have been with EE…today has been my best ever service…Thanks to Asif at Brixton branch.

Completely waste of time going into this shop. Very very slow and careless staff. Costumer service needs a serious improvement.

Really busy needs more customer service reps some good deals

Nice staff, very long wait. Would never recommend the network.

Shoaib was super helpful and got my upgrade sorted quickly. No issues here

Always really busy, expect a long wait. But staff are helpful when you get to the front of the queue

Excellent service, helpful, patient and kind. Thanks to Asif for a great service

Helpful young staff …do all they can to make a deal happen

Excellent customer service but a very long wait.

Customer service is not consistent some times they are amazing other times they are just terrible.

Thank you so much EE Brixton especially, As if who spent much time on me. Thanks again. Happy teacher.

Asif was very helpful to me and put all my worries to nothing

Always really helpful staff with amazing customer service

Happy with service, Henry is really good. Excellent staff. Thanks.

Been there to sort out my billing for third party , very lazy manager of the store all stuff useless and rude , they don’t care at all

I like it because it’s quite and a calm atmosphere in this building 🙂

Really helpful staff after my friend lost her phone

Absolutely diabolical..unhelpful, disrespectful and absolutely unprofessional. I will be making an official complaint to the office.

asif helped me out with my sim only plan 20gb 19.99

Asif helped me get Facebook account back. Fantastic, very helpful and calm!

They have got so many different type of phones

they never pick up the phone…so don’t bother ringing. walk in store if u can

At Brixton store Henry was very helpful also Asif it was a pleasure being in store

Tech person was not at all helpful, just wanting me to pay seeing if he could actually help me.

Had a problem with my email on my phone went to Putney staff was very helpful he fixed the problem right away great service unlike .Wimbledon who are very unhelpful not interested in fixing your phone and just try to sell you a new one in there .

I have been to this shop many times over the years and every time had fantastic service.sorted my problem in 10 mins.(my emails have not worked for 6 weeks )….I went to the EE shop in Dorking and the girl said she’s not good with samsung phones and try the shop down the road.wont be going back there

Hie EE ive been in the shop today to buy a phone ,AMZY really helped me in buying a good deal and he was very helpful v.good staff.
AMZY💯 …

Visited this lovely place with friends and had excellent service from Mo, made sure to help us at all times and also have a lovely experience. Thanks Mo!!!!!!

After a quick consultation, the friendly and helpful staff set me up with one of EE’s characteristically generous rolling plans. Great place to purchase a plan while traveling abroad. Unfortunately, some of the better plans require a UK debit card.

They never pickup phone neither good service in person, high price but no quality.

Worst bench ever, they are pretty rude and have no patience at all with costumers. They didn’t bother to try to solve the problem and just passed a number to call costumer support, so what is the point having a store that just sell phones and plans? Just avoid as much as you can.

Mo was very efficient and knowledgeable , would recommend to see him if you need a new phone or plan.

Fantastic service the young man, I can’t remember his name was great asked the right questions and persuades me to purchase. Fantastic work

My wife and I are very disappointed. The customer service at Putney Store is very poor, they don’t take the customer and their work seriously. When we got to the store, talking about nails between employees was more important than the …

Well considering the fact that the their system had some technical issues I was in and out within a reasonable time and they still got through healthy amount of customers, they done very well

How can I repaid this amazing company because even now I use their great services to complete the fun task in life. From Samsung to Apple iPhone on to smart watches. I hope greed is not fulfilled. Please understand I am pleased about the possible PS5 deal. Ultimate! New new! Xo

Resolved all of the issues which I’d previously informed of on this feedback/reviews. Staff at the call centre in Ireland were great. EE staff kept up with sales on broadband after I’d responded that I already have a great deal! Upgraded x2 …

Not desperately impressed with knowledge or service. I’m an EE customer of many years standing. Told when called very helpful customer service to go to any branch to get my sim card put in new phone. Guy serving did the swap but I noticed …

Always have been an ee customer as being useless at any technology staff are always so willing and able to help beyond tgeir job remit

I purchased a new pay as you go phone today for my husband. He’s not very good with technology, so just wanted an easy to use one.
After waiting for at least half an hour, we were eventually served, by a …

I went in to see about sorting out my wife’s phone (which was on another network) and maybe switching. The member of staff with whom I dealt couldn’t have been more helpful and efficient. Great service.

Went in for an upgrade. The guy was very quick, I was probably in the shop for about 20 minutes. No more paperwork it just goes through your email. Staff are friendly and helpful.

Short wait whilst other customers were tended to but Gemma resolved the issues I had with the online/we text service in getting my new products sorted and I left happy.

Fantastic crew! Went there to upgrade my phone from 5s to6s not very knowledgable about phone tec or iCloud stuff! But Gabby spent at least an hour with me to change all my information to my new phone!!! Thanks Gabby.x

Amazing customer service from Mo

Was given the wrong sim card. Been using someone else’s business account even though I gave my passport, which they scanned for verification.

Staff are sluggish with no umff so i chose not to get my upgrade

Great service from the two guys who run ee in putney. They are always busy yet manage to keep everyone happy. Endlessly patient and polite.
Thank you Mohamed for your help today

First time I’d ever been to EE and it was great! Leticia was very helpful! Thank you very much

Unfortunately, I cannot give these people ‘no stars’. I have tried twice to get there before they lock the doors (which is at least 5 minutes before their official closing time) and failed (having travelled a long way to get there). …

Very poor customer service. I am very disappointed and upset. Staff don’t care about you. It is the worst store EE ever. I am thinking to leave EE after today visit.

Great staff
Went on today to get my upgrade very helpful
Amazing service
Thank you

Very helpful and friendly team . Make buying a new phone a happy experience

I needed to get my phone repaired. Tge staff couldnt be more helppful

It was wonderful the costumer services was great

Brilliant service from Michael who helped me upgrade my phone. All complicated bits done for me. Thank you.

Good customer service very friendly bunch, lady foomi was very informative and helpful. Will be visiting that branch again 🙂

Always busy but very good knowledgeable staff; very respectful, patient

the best EE shop. although always busy they are extremely good at their job

Awful ripped off as they whacked extras on saying it was free..be careful

Very disappointed, I charged on my monthly bill for a wi fi I I had not ordered.

Convenient location to discuss EE options. Downside was their constant attempt to upsell when told not to.

Very friendly and helpful staff

Only feel like they are interested if making a sale

Very good service, most helpful!, thanks
. Tony

Have all the latest phones and for a great price.

No good

Lot’s of trouble with a phone/Went back 3 times

Pleasant young staff member but useless product / service

No phones on display during Covid19 :/

Friendly competent staff

Standard phone shop, nothing to see move along now

Really rude staff, not helpful at all.

Great shop with great offers

Very good

Expensive

Fast efficient friendly

Worst service as EE always

Not the best, by a long stretch

Very good service

Very helpful staff

Very professional

Sorted out proper

Great town

The best staff, top notch service. Thank you all ❤️