ASOS reviews

I would give 0 if I could. I waited from November and it is January now for my refund but it is still not processed yet. I ordered my wedding dress and some party dresses with them. They came in so late when I was already out of country for …

Terrible delivery experience. They pass incomplete address to DHL which delays delivery and becomes a nuisance. On another occasion (when they do pass the correct address), their supplier – DHL delivers really poorly (they try at time …

Literally the worst experience in client care. Bought some Havaiana flip flops that have cut my feet open upon first use, sent back with a note explaining whats wrong (the glitter material they used is so sharp it has cut all the tops of my …

I called up twice regarding a delivery that was not made in my name. They can’t do anything about it and they expect me to talk to customer server through web chat to get this resolved. What is the point of having a phone line and customers can’t talk to someone to resolve there issues.

I’ve been using ASOS for over ten years. Their service used to be good but it has declined rapidly. I’ve ordered items on two separate occasions and I selected next day delivery being a premier customer. The orders didn’t arrive the next …

Dreadful customer service. I ordered a gift for my daughter mid December, never delivered. Live chat, then email saying it would deliver on 4th January. Nothing delivered. replied to email asking for a refund, heard nothing. Order 797873445

It used to be a great company, but ever since they changed the courier service in Ireland, things have gone downhill. I don’t understand why there’s so much disrespect to the customer that the only way we can receive the parcels is through …

Been a long customer of Asos recently placed an order for two items, only been refunded for one, they say the 2nd item was sent back in an unsuitable condition! Without given me any details – i tried said item on, the item it didnt fit so …

I’ve ordered from asos since 5th of sep, 2022. The order hasn’t arrived to my country! I’ve paid more than 500 gbp, and then I’ve asked for a refund since the order has not been reached to my place! in return they’ve banned my account. I’ve …

Recently had an order cancelled by ASOS telling me the item was out of stock. To my surprise I checked the item on their website to find out that the item wasn’t out of stock and in-fact they had put the price of the item up by £4.. so my order was cancelled so ASOS could raise the price!!!

I have tried contacting asos and it’s impossible to speak to a person via email or call them. I sent a refund on April 29th I’ve been using asos for 4 years & never not had a refund it’s now been nearly 3 weeks and still heard nothing even though my parcel was delivered. Won’t be using them again unless this is resolved.

I would never buy anything on here again even if it were free I wouldn’t take it. They are the worst customer service people to deal with. I’m waiting over a month for my refund. I have spoken to so many chat people and nothing gets escalated.

Ordered from them 3 weeks ago. Order not received, contacted customer service on the 7 December , they said I am going to receive the order next working day, if not they are going to send me a replacement order. On the 9th December I have …

It has been more than 1 year since I returned their goods (in time). They got it, but still didn’t send my money back. One year of promises and subterfuge . Still no result. Stealers and scammers.

Premium delivery is a scam!! Don’t sign up for it! I paid for UK premium delivery and assigned a next day delivery to a London address. Not only they failed to show up, lied about re-deliver later the same day, they even deliberately …

I made an order however my promo code was not discounted off my order I contacted customer service who said I had to return and reorder. I asked if I could raise an official complaint and they refused maybe 10 times I have the proof of this via screenshot . Terrible customer service

I have ordered pants for a gift, at first glance everything was fine, but when I delivered the gift the pants were missing a button and it was also noticeable that they had been used before, since the pockets contained sand. In the end I …

Would give zero stars if possible. Missing parcel. Company uses Evri as their courier who are totally unreliable. ASOS customer services have just repeated the same nonsense each time I’ve contacted them in the last 2 weeks ie ‘your parcel …

I placed an order for Black Friday, without giving me a reason they canceled it and they say that they will refund the money in 10 days which will affect my Christmas shopping leaving me without the right to enjoy these sales since they do …

Absolute nightmare with their customer service. I had parcel stolen, redelivery 3 times, every time it is either technical error, lost track of the parcel and it was never delivered. Had to wait 20+ min to chat with customer service, …

Blocked my account after only half my order arrived on time- had been told remaining items would either be resent/refunded. Was promised a refund, had account blocked and told to cover costs of any returns. Was then told that the blocking …

Not impressed that they sell products on the united kingdom site but not on the canadian/us site. When you ask chat you are on hold for 20 min only to be told to bad for you so sad basically. Terrible.

absolutely shocking beyond belief. Even worse that they use EVRi. ORdered 11 items. 10 went missing and the one item that was delivered is incorrect. Customer service reps can barely communicate in comprehensible English. EVRi are just …

Over $100 in surprise shipping charges when I went to pick it up. That wasn’t on the website, false advertising. They sent the wrong size, and the clothes are poor quality. Now they’re charging more shipping to return! This company is garbage! I’d give zero stars if I could.

I’m shocked to see so many bad reviews. I don’t shop with them often or shop often for that matter 😉 just tried to cancel an order as forgot to add a discount code to it and I must say finding help online was intuitive and easy. It got …

Iconic building with great architecture and history. Wonderful company to work for.

I placed an order for a dress from the ASOS website on June 1st 2022. Order number 739355839. The dress was for my baby shower in July. I waited for the dress to be shipped but never received a tracking number and was told there was a …

Terrible customer service. The online chat bots are just as useless as the “real” people who just disconnect the chat when they can’t be bothered addressing a customer’s concerns. Absolutely awful.

I’m very disappointed
I place my order 26 nov 2022
I can’t receive my order every day I’m calling and messaging I can’t receive my order plzz I request you. Plzzzzzzz give me answer. Give me on my password. Plzz plzz plzzz

Avoid !!! No customer support after sale.
I sent items back with a return label they gave me on live chat. Items went to the wrong place due to incorrect information given by Asos and now I have to wait …

Absolutely dreadful service, converted a £25 all for one voucher to as asos voucher to purchase a pair of shoes. Voucher came through straight away from all for one. Went to enter voucher onto my account and site crashed and I recieved a …

The worst company I’ve ever worked with. The item was not delivered to my local shop as I requested, then the courier company delivered it to my home address where I did not request. I was not able to pick up the package and it has been …

Canadians beware!!!!!

Do not shop at Asos. You will not be able to get your refund from customs as …

I have been trying to get my refund voucher since 7th April. Awful customer service. Over 40 emails later and still no voucher. They refused to accept I have not received it in my account. Horrendous company. No option to call them which …

COWBOY BOOTS were the last thing on my mind, during my search for something ‘eye catching’ to wear to an upcoming event. But I could not resist when I came across these fab gold mirrored boots. In this case, these boots will definitely be …

The worst customers service ever!!! I’m in contact with them for many months to solve a problem which they have caused, and I’m simply not being helped at all. I’ve been sending many emails, and wasted many hours.

Don’t even bother. I’m from Canada and I got a nice delivery change when I went to pick up the package at the post office. Even though they advertised free delivery.

If the clothes you order doesn’t fit and you want to exchange them for different size it is not possible. You have to return the clothes wait about 14 days for refund and then place the order again if the clothes you want are even still …

Don’t trust this company! They stole my money and the money of my acquaintances and friends. They promised clothes, but they didn’t send anything. The money is not returned. …

The company blocked my account and treated me like i was a fraud because of their own mobile platform issues. I purchased a wedding gown on Asos website last year and the status was “waiting to be dispatched” for over a month on the app, i …

Stolen my money

I have since the 5th of july tried to get my money back. Because of a technical …

IF I COULD PUT 0 STARS I WOULD! Brought a jacket which was too small and wished to return. …

I’ve had a very disappointing experience this week with their customer care team who clearly don’t act in the interest of the customer to solve a query. I tried to escalate to one of their managers but apparently ‘they have the same level …

For the second time Ive received products that did not match the picture in colors or embroidery, completely different items. Reaching out to them is impossible so I recommend no one do business with this company as I never will again. Full of false advertising. Just go to the manufacture you want to by from.

I have ordered stuff for Christmas on 1at December. To this date 19th the items are still in transit and haven’t even moved since 5th.teyong to get anyone to help with this is a joke. I’ve chatted with 9 different people now and still …

This website is such a scam. They are charging me fees saying its “customs” when i call Canadian postal service (Canada Post) they say it’s charges FROM asos that they are putting under “custom fees” when its not true. I have to pay 70$ to …

Purchased a pair of shoes for next day delivery on a Friday. The shoes arrived on Wednesday. Don’t expect them to even attempt to get things delivered on time.

Ordered from them, sent me the wrong item, ZERO ways of contacting them to get the mistake resolved. Their website says the only way to do it is refund the order, for which they say I ONLY HAVE TO PAY $22.40. Neglecting to note that then to get the correct item I have to pay customs fees A SECOND TIME because of their mistake.

Horrendous customer service

Horrendous customer service when there is an issue. …

Don’t order at this company, this is scam!
They amortise money from your bank account and then nothing happened.
Luckily for me it was a small amount of money. Even not worth 1 star!

Absolute scam. If you place an order to the UAE you will be charged 35 GBP for “customs charges” which they won’t tell you about before you place an order. No other online shopping site does this and the UAE customs do not charge this amount. DO NOT FALL for this scam.

Useless. Made an order and received incorrect size. Spent loads of time and hassle trying to get the correct size delivered. A replacement turned up and once again incorrect size. I give up – never using again and definitely don’t recommend. There’s much better places to shop out there for the similar products.

They send me the incorrect order, so fun loosing one hour of my item just to get this sorted with customer service

Horrid customer service. I was promised a discount due to the fact that my first order was lost and I had to order a second, replacement order where many items now were sold out or had increased in price. But I was told it would have to be …

Customer service super bad, extremely unprofessional, delivery delayed and delayed and delayed again. Will just contact paypal now. Never order from them!

Absolutely disgusting service. Refused refund at first and blamed for depot losing MY package! Customer care agent was so rude and unwilling to help. Have currently only been refunded half of my £126.00 order, Have written letter of complaint but doubt anyone will see it. Will keep chasing for refund.

Awful customer service and so deceiving. I kept trying to ask for help on my order that I paid for with express shipping and the first person lied and said it would get here today when they hadn’t even shipped it. When I asked for my …

THIEVERY!!! I have giftcards/cadeaubonnen in many hundreds of Pounds, and I can’t use them, as only giftcards/cadeaubonnen in Euros are accepted. FOR MANY MONTHS I’m communicating with Asos to solve this, with NO result! I WANT TO PHONE …

STAY AWAY… This is the worst company to deal with. They don’t deliver on time and their customer service is horrible and unprofessional they gave me a very hard time. There are so many other sites that are much much better don’t buy …

Disgusting. Would not refund me even though they delivered my parcel to the completely wrong address!

I made an order and I’ve got an email that it was successful, but the other day I’ve got an email again that it was UNSUCCESSFUL and account was blocked. I’ve got no explanation why, nothing… I spend hours on looking for a clothes and this is how they treat their clients. Not wasting my time again on Asos

Absolutely disgusted at this company. Having an issue with gift card it doesn’t work at check out.
Still not resolved and now waiting to see what’s going to happen!. It’s my first and last time ever using this company!. Do not use this company!.

Ordered a jacket from Asos the item arrived but was too small. I contacted Asos and arranged a return, it states on their website that they don’t do exchanges. After posting jacket back to them at the post office, I ordered correct size. I …

Great vibe! So much space and everyone was friendly

I had an issue with a delivery which was refunded and now has turned up. I contacted asos to advise I have now received it so they can charge me, they want the item back which has been gifted. The are threatening to close my account as I can’t return the item. For what? Being how honest! Appalling service

Have contacted 5 days in a row to be told something different each time. Paid £32 for an item for credited a voucher for £11. Since then I have sent back about 8 things and only been refunded for 4 of them. Don’t bother buying as you won’t get your money back in some cases.

They did all wrong, I have a little problem so I talked to costumer service and they messed up everything. I have two charges for what I bought and they are not going send me nothing. I spent more than an hour trying to fix my problem with …

it’s been over a week since i ordered and my package still hasnt been shipped. shipping is supposed to be free to canada over 75$ but it isn’t due to customs fees. their solution to this issue is a discount code (which INconveniently cannot …

So disappointing! On 9th November I ordered black Moschino Heels from them with next day delivery. They sadly arrived with scratched hardware on one shoe so I organised via ASOS customer chat for a return label and the shoes got sent back …

Authentic, Brave and Creative

I am writing this review the 1st I have ever written with disappointment. I …

Up until now I was happy with ASOS, online shopping experience is user friendly and they offer different ranges of clothing for all body types. What made me disappointed though, was the attached automated email that they’ve sent to every …

Beyond Disappointed with ASOS. Where to begin I don’t even know. Overall, I have purchased from ASOS numerous times with little to no hiccups until my most recent order. I would excuse it to be because of COVID however, I received all of my …

Shocking behaviour. I ordered my mum a pair of shoes for Christmas which cost me £25. She loved them but they didn’t fit her so I sent them back. Hermes came and picked them up from my house we did everything we was told to do. They have …

Honestly, if I could give them zero stars I would. I ordered a cute bralette from their site and was shipped a completely different item. I contacted their help line and was assured it was a mistake and they’d ordered a replacement. I …

Horrible company. Did not check their reviews because I was referred to them by a relative who has had great experiences with them. Not the case with me, in fact the complete opposite. …

Standard shipping to Canada is supposed to be free for orders over C$75.00 as stated by their own policy, but I had to pay C$15.00 extra cost to pick up my package at the post office. Very disappointed ! Unexpected charge is very frustrating.

Absolutely atrocious service! I ordered Timberland boots as a Christmas present for someone and got it delivered to my their place, first of all it took more than 15 days for delivery and when my friend opened it on Christmas day it was the …

THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED FROM A COMPANY. I have been waiting on a refund for almost one year now and the ASOS customer service team has been absolutely useless and frustrating beyond words. I have provided them with …

I ordered an item on 11th December and I still haven’t received it. There’s no way to contact ASOS, their chat function is not working. I have posted on their social media and had no response. Their website states if you don’t receive your …

Try Resolver if you could not get to their customer service.

Very disappointing customer service. Could not get hold of anyone regarding …