Astrid & Miyu reviews

I got 3 piercings done here and the piercer was amazing. This person went above and beyond to make me feel calm, relaxed and informed about my piercings I was getting. They were really easy to relate to, and took away all the anxiety I had …

Came in because I had lost the back to one of my earrings I received as a gift from Astrid & Miyu. I went in for a replacement and was expecting to pay something. However when I came in the women who served me (Lola) was super friendly and …

I have been to the Astrid and Miyu on Neal street multiple times and not once have I been disappointed. The team are the most wonderful people and are so welcoming and comforting. They’re helpful, kind and encouraging. I just had my tragus …

I had one piercing done today and I couldn’t be happier. When I arrived I was looked after by two staff members until it was time for my appointment. The piercing itself was relatively pain free due to the fantastic piercer, Geraldine. She put me at ease and gave me advice on keeping the piercing clean. Thank you all.

AAMINA IS THE BEST!! Friendliest, kindest, loveliest, most passionate jeweler I have ever worked with. She was beyond helpful and gave me the best experience at Astrid & Miyu. I will absolutely be coming back and purchasing more because of …

Went to get some ear piercings. The jewellery is so lovely and I was very well advised on which pieces to pick for each piercing. Super friendly and everything was very clean and well done! So happy with the results!

The service and hospitality at Astrid and Miyu Neal Street was exquisite! My fellow K necklace wearing associate flawlessly helped me buy a matching K necklace to her and even put it on for me in the mirror like I was THE Princess Diana. …

I have been admiring Astrid & Miyu online for months and so when I travelled to London it was a must! Kleo was so super helpful and gave lots of lovely advice. Although I didn’t go for a piercing today, I did leave with an amazing ear cuff and a massive smile! I will definitely be back soon!

Was served by the lovely Lola who was super friendly and helpful by explaining my different piercing options. I was pierced by Charlie who made me feel really comfortable and did a great job with my two piercings, process was super quick and easy.

I have an extreme phobia of things touching my ear and after being really brave I got my ears pierced at Claire’s on a dare. This ended badly. My ears got really infected and I ended up having to get it my earring surgically removed and it …

Loved it! Got my rook and helix done by Geraldine. She was so professional, good and quick, could tell she new exactly what she was doing. Gave me great recommendations for aftercare as well. Definetly will go back to get more piercing! 🥰 …

I visited the store today for a welded bracelet. Gianluca was so professional and knowledgeable. He made the whole process really easy despite me not staying very still as I was holding a wriggly baby who kept trying to chew on my chin. …

Had three ear piercings (2x cartlidge, 1x lobe) by Geraldine over the weekend and she was amazing, couldn’t recommend more. She was so friendly, chill and welcoming. She was also super knowledgeable and experienced. I get dizzy when being …

I recently purchased a welded bracelet from the Astrid & Miyu store located in Covent Garden and I had such a wonderful experience from start to finish. When I first entered the store, I was greeted so warmly by everyone working there, …

The staff here are helpful and the procedure went smoothly. If I’m honest it felt very overpriced. To have both of my lobes pierced, each with a titanium stud was £110, I then had to pay another £12 for the cleaning solution. The salon is aesthetically pleasing but it isn’t worth all the extra money imo.

I went to the Selfridges branch and was service & pierced by Damiano and from start to finish his service was amazing from booking me in, choosing my earrings, advice and helping me choose the best option for me. He also was professional …

Amazing experience today in store with Holly! She did our welded bracelets and made sure the whole process ran smoothly. Very polite and lovely service. Would recommend!

I’ve had two great experiences at Astrid&Mui, I had my helix pierced and a tatoo. Danny the tatoo artist was very skilled and reassuring, I’m thrilled with the result. …

Geraldine was absolutely fantastic in piercing my second lobes. She talked me through it, showed me the available options and the experience was seamless. My goal is to built a beautiful stack and definitely I’ll get to this store to …

Really happy with the appointment for my 11yo. She had one ear pierced as it had closed from an old piercing done elsewhere and the whole experience was amazing. Thank you so much!

Fabulous first experience at Astrid & Miyu. I had a welded bracelet with a lovely lady that unfortunately I cannot remember her name, and also a tattoo with Allasandro. I was made to feel at ease with both my appointments and will definitely be returning and recommending 💕 …

Had a lovely experience back in April at Astrid and Miyu! Alessandro was amazing and did a brilliant tattoo that looks so lovely and has healed so well! Aamina was also amazing when we had our permanent bracelets done, talked us through the …

Had a piercing recently with Geraldine who is very knowledgable and experienced, she helped me to decide the right placement for my second pair of lobe piercings and made sure my mum was satisfied. The procedure was well sanitised and made …

They managed to fit me in last minute for a bracelet weld which I was delighted about! Holly took her time and helped me to decide on the chain and charm that’d suit me best. The staff and pieces are just beautiful. I’ll be back for more soon!

Had my ears pierced with friends for my 18th at the Covent Garden store and had such a special experience. The store is so pretty, filled with lovely jewellery and lovely people! The piercing area downstairs had a warm atmosphere and very …

Charlie did an amazing job piercing my conch and my friend’s doubles. He did a really good job with placement and putting us at ease. He was friendly and made the experience a delight.

Visited on a Tuesday afternoon and felt so welcome in the store! I had Maddie help me out with picking earrings. I’d just gotten two piercings done recently so I asked her for some advice with with finishes would look best to compliment the …

No after care information, piercing rushed, rushed to sign documents and choose an earring. 3 days later my ear is infected, swollen and red

This was my second visit to Astrid and Miyu and I’d now never go anywhere else! Alex greeted me and helped with choosing jewellery for my new piercings. She was really helpful in giving her opinion on what she thought would go well with my …

Awful customer service – avoid!!
My previous review got removed. The customer service in this shop was awful and I would avoid! They were not willing to help me and continued to help other …

Had my first tattoo at A&M Neal St. store. with Alessandro, he is friendly and did a great job. Will go back again

Just had the most fab experience. Everyone was so friendly and Beth who did my piercings was fantastic. Would travel from Dorset to go especially from now on!

Got a daith piercing done today by Sam and couldn’t recommend it more. Sam and Alex were lovely and welcomed any questions I had about the process. I was quite worried about the piercing being painful having read articles online beforehand …

Quick and excellent service by Aamina! Thank you so much, we love our welded bracelets & the new ring I didn’t know I needed!

I had such a great experience in the Neal St. store. I always come back to this particular store in Covent Garden because the staff are so friendly and kind. My previous piercing experience here was amazing as well. Jaina helped me choose styles and sizes today but everyone at this store was so lovely! So happy with my jewellery too! ✨

I had a lovely experience while getting my third lobe piercing. The staff before getting my piercing were so helpful! The lady that pierced my ears was lovely and made me feel at ease… The whole process once I had chosen my earrings was …

Really lovely friendly staff. Felt immediately welcomed and looked after. I’d made an appointment so after a brief form filling and safety check I was seen very quickly. Three piercings in 20 mins, practically painless. Great technician who explained what she was doing at every step. Highly recommend.

Had my second A&M piercing here on Saturday and my first ever tattoo. Bethan, my piercer, was so helpful, friendly and knowledgeable. I was pretty nervous about having the tattoo but Alessandro was just lovely; he made me laugh and totally put me at ease. Love love love the results and will be back again when I can – thank you!!

Just had my piercing done by Geraldine – she was lovely and made me feel totally reassured. She was very quick and it was a much more pleasant experience than I imagined! …

Stumbled across this shop yesterday while on my first trip to London and fell in love with all the pieces! Found a perfect ring to remember my trip by – Kleo was super sweet and friendly and made my experience special!

I would highly recommend Astrid & Miyu at Neal Street. I visited on 2/9/22 and had a piercing by Bell. She was lovely, very professional, confident and made me feel at ease. There was a fantastic selection of piercing jewellery to suit …

After going to A&M’s website I saw they sell ‘Piercing Jewellery’. I asked for one as a xmas present. When I went to the appt for the ‘Piercing’ they told me that their ‘Piercing Jewellery’ cannot be bought online (even though it is sold …

Fantastic experience at A&M (Neal Street)today. Bethan made it relaxed, fun and relatively pain free! Clean, hygienic and professional advice. Thanks Bethan x

Really excellent friendly service from all the staff yesterday. They were super accommodating and rearranged mine and my sister’s appointments to earlier slots at our request. …

I had a piercing done by Geraldine and she was amazing. So bubbly and warm and loved sharing our love for 90s music. Love coming here everyone is so friendly and all the staff always leave me smiling after visiting! I had camilla helping me …

I love this particular store! even though it’s busier than others because of its location, all of the staff members are so sweet and helpful — especially Lola! I find myself wanting to come back.

Bethan pierced my helix and did an excellent job! Bedside manner was excellent well. Bethan also checked a piercing I had done at a different parlor for me and gave me some advice on how to heal it better. Jaina was also very helpful with booking the appointment & choosing jewelry. Overall a great experience.

I booked a piercing twice in store (first time I turned up and my slot had been taken by someone online) and twice the booking wasn’t made and I didn’t get the piercing. The jewellery is beautiful, but such poor service.

Steph pierced me today and I honestly could not rate her any higher! An absolute queen – she walked me through every step, didn’t see a needle the whole time and the piercings themselves were done very gently and quickly. Gorgeous studio, will be back for my next xxx

I had the lovely Ella welding me a bracelet. She was very chatty and patient, helping me to provide the best outcome for my bracelet. All other staff were really friendly and welcoming and even helped me with selecting a conch ring 🙂

Aamina was great. She explained the entire process.and was very patient and useful as my friend and i picked out our bracelets.

Had a welded bracelet and ring done. Lovely friendly experience highly recommend. Great welcoming staff x

My tattoo appointment with Dennis at Neal Street was simply superb. This was my very first tattoo and he made me feel at ease and gave me great advise. All the girls in the main store were friendly and so helpful. Would 100% recommend to anyone

HORRIFIC customer service. Served by the rudest woman ever. Told me I couldn’t get a refund on a sale item even though this is not company policy. Had to go all the way to another A&M store where I had absolutely no problem getting a full refund.

If I can put no star I would. Really bad customer service. Got given the wrong side earring with no explanation about the earring. I came home to try the earring and it was a screw type one which my ear’s sensitive to, so I brought …

The service and kindness of this store and piercing experience is 5 stars. My piercer, Shelby, was lovely, gentle and patient. Jordan, the sales rep who completed my transaction was also very lovely. …

i got my second ear lobe pierced and i had a piercer named Shelby. she was amazing and did it quickly so you don’t think about it. would definitely go back and recommend to anyone who is looking for a good place to go! ❤️

Walked in on Friday to ask if they happened to have an open appointment for piercing. The store clerk was lovely and so welcoming, and they kindly squeezed me in. Tyler pierced my ears, and he was excellent – it was so easy, basically …

I had a great experience at Astrid and Miyu Neal Street. The staff were friendly and helpful. My stylist Bell was wonderful, very calm and friendly and gave great advice on my piercings.

Had an amazing experience the other day! Had to change the time of my appointment but they were more than happy to help! Pierced by Edie who made me feel so calm and welcomed, and was helped by Lola, one of the best experiences in a jewellery/piercing store! 100% going again. So fast and easy as well!

Astrid and Miyu have a lot of beautiful pieces but beware, although the higher price point, the jewellery does not last!! Have found multiple pieces from here quickly deteriorate and they offer no service to help if the product tarnishes or …

Got my helix pierced by Jordan here today – was a great experience! The jewellery was gorgeous and she and everyone else there were super lovely and welcoming!! Have gotten all my piercings here so far and will definitely come for more 🙂

Totally calm and anxiety free experience from being greeted at the door by beautiful Bell, to having my piercing done by the calming and professional Camilla.. Thank you for looking after me. Would recommend to anyone wanting a piercing in a light, calm, luxurious setting with fun and caring staff xxx

The woman who did my piercing, Geraldine, was fantastic. Put me at ease abd it didn’t even hurt nearly as much as I’d feared. The place, and her, were super hygienic. It was just lovely.

Had my ear pierced by Geraldine who was super nice and professional. Very clear and simple instructions for aftercare. And the jewellery looks cute. Would definitely recommend!

Got my lower helix pierced by Jordan at the Neal Street store a few days ago, she was super lovely and made me feel so comfortable! Would definitely recommend to anyone thinking of getting a piercing here. Also think the price was reasonable given the quality of jewellery and service 🙂

Simply fabulous! My piercer, Erica, was so gentle and reassuring – couldn’t have asked for a better experience as someone who gets a bit nervous before piercings. Would recommend highly to everyone, and will definitely be going again!

Beautiful jewelry, but i would never return for a piercing.

I got my 3rd ear cartilage piercing done here and wish I hadn’t wasted my time …

Beware beware beware. They’ll take deposit from your account even if you’ve made and cancelled your booking before their store is even opened (apparently they justify it by saying that the staff will expect a client). But if no one knew about the booking then it doesn’t work like this dear Asted Meua

Came here for a second piercing and was attended to by the lovely Charlotte. She immediately put me at ease and explained each step after telling her I haven’t had a piercing since when I was a kid! She took great care in measuring their …

I cannot express how wonderful the team at Astrid & Miyu Niel street are! I got my fifth tattoo done here and cannot give them enough praise. The process of booking the appointment, looking through the tattoo designs book with one of the …

The team at this store are so so lovely!! After a problem with my piercing the lovely Reagan (customer services) booked me a replacement appointment at a different store and unfortunately it had to be cancelled due to staff isolation. The …

Super helpful store attendant. Jainel was really helpful about which earrings would suit the piercings I had (made sure I didn’t accidentally buy rings that were actually better suited for a rook piercing) and was also very helpful with …

i dont get the hype about this brand. The quality of my earrings turned is disgraceful. It’s terrible quality jewellery and customer service will do little to help you. They’ll advice to clean it then tell you its past the warranty when you …

I have been going to A&M for a while now and my experiences have always been good. My recent piercing appointment was with Tyler and it was fantastic. He really took the time to work with me, what I wanted, what jewellery would work best for my ear shape. I can not recommend enough!

I went to get my nose pierced and had the best experience.
The boutique store is clean and beautifully designed, with a relaxed atmosphere. …

Super outstanding! My 10yo daughter wanted her ears pierced before xmas but was very nervous but everyone was so so lovely. We had a few cancellations in previous branches because of staff shortage due to covid but the experience here was …

Went in this morning and had the most amazing experience. Not only is the interior of the shop a Pinterest dream but Camilla was super lovely and patient with me as I debated between different earrings. In love with the earrings I’ve chosen and can’t wait to go back and purchase more !

Went today to get my conch pierced. The shop was beautiful and extremely clean, with a calming atmosphere. Olivia and Miriam were so lovely and welcoming, and Leyla, who did my piercing was really helpful, explaining everything clearly to …

i love the atmosphere that you feel when you walk into the Neal Street location. The floor staff have always been welcoming and willing to help you with any questions, to picking out what you wanted. The piercers I have had at this location …