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Write a ReviewThey insured my car for more than 5 years. I had no need to get in touch with them and I was happy with them. Recently my insurance was due for renewal, I didn’t renew in time so they said I needed a new quote- that’s fine and I accept I …
2 years now and still going through with a claim they’re trying not to pay, after a tv that they smashed in transit. This company is damaged. They will try their hardest not to pay out, even if they smash the goods up themselves!.It’s truly …
Not honoring conditions of policy.
I had a crash 2 weeks ago. My car is registered unroadworthy. It has still not been taken into the garage for repairs. I have still not received a courtesy car …
The fact that you cannot phone to discuss quotes shows the lack of customer service available…
I had two quotes provided to me by a comparison website. Every single time I was …
I have had quite a lot of dealings with Aviva over recent months, sorting out my pensions etc. I have to say that every person that I have spoken to has been fantastic. Really helpful and friendly, and helped me with every request quickly and efficiently. Great customer service!
The delays involved in trying to get a pension payout are beyond ridiculous. The company is clearly adverse to paying money out. appalling service
New Customer genuine attempt for Car quote 2 or 3 essential buttons not working, and looks like you are as bad as where I am now. I’ll keep looking !
I recently had an unfortunate crash (my fault) needing me to reach out to Aviva for a claim. The whole process was so efficient and smooth end to end, and to top it off everyone was so pleasant and non judgemental especially as I had …
|I did not renewed my car insurance with you and have been charged to cancel. Do not use this rip off company
I had a very competitive quote last September for my old Santa Fe, when I changed car in November I expected a sharp rise because it was worth twice as much but amazingly it was quite a bit less.
Avoid them at all cost we bought an online policy and apparently cause it’s online they can’t talk to us about anything like what sort of customer service is that, and it didn’t say anywhere on the policy when we was buying it if you bought …
Not interested in speaking to customers on telephone. You are simply steered to on line. Not everyone is comfortable with this policy
Believe the reviews, Aviva have no concept of customer service and should be ashamed of themselves for the service they provide. Despite overwhelming evidence and circumstances, they have proven to be rotten and immoral. Word of advice …
DON’T DO IT! (if you’re thinking of getting insured with these cowboys). Been with them for over 10 years only to see my premium rise by 20% this year and – when queried – be told ‘well it’s a free market, we are not forcing you to go with …
beautiful place always go there have picnic
Call centre is a joke. Every time you call its an hour and a half wait time to get through.
Had a multi car policy for years and they’ve just increased the policy by 27% with no justification. Disgusting. Another large company taking advantage of loyal customers. Well not anymore
First time in over 25 years I’m involved in an accident and need some insurance support so I try and contact Avia. I’m stranded 150 miles from home and desperate to get help and advice. Three periods of 25 minutes on the phone (limited …
Do not use Aviva, terrible company with awful customer ‘service’.
The sound of supprise in the voice of the claims handler “I am actually being pretty honest”. I don’t think they understand that this is the assumption. Told I cannot have thing I could. Avoidance to speak to management. Management asking …
Hours on end trying to get through to them, customer service is atrocious
Opening times advertised are incorrect therefore require updating.
I call up to ask some questions about my insurance package, the person on the other end loads up my file completely fine. …
absolutely disgusting company YOU HAVE IGNORED 5 EMAILS SENT FROM OUR INSURANCE COMPANY AS YOUR DRIVER WAS AT FAULT HITTING OUR CAR AND OUR CAR HAS BEEN IN THE GARAGE 8 WEEKS NOW WAITING TO BE REPARED. WE ARE NOW HAVING TO GO THROUGH OUR …
Online service Absolutely disgusting. Stay clear !
Pisstake that to cancel my policy I have to write a physical letter and send it in the post. Anything wrong with email or an online form??
Claims service awful.
Call handler rude and made me feel like i was making it all up. Disgusted.
Really needed help and didnt get any.
Don’t do it, it will ruin your life and take your money. Ill treatment of customers .
The worst insurance company I have ever seen, when I changed my address they charged me £100 without my permission, I didn’t even receive an email or a letter regarding any changes of the amount in my account, I terminated all my contracts …
they’re very good at refusing to give you your own money not thieves at all
customer service and phone system is so frustrating and annoying!
Trying to renew and I can’t! I need my car insurance and the website is down without any warning!
U won’t get any thing from them especially home insurance be aware
Would not give cover because I am disabled. Discrimination!
Scam number
Work
Too expensive
with me …