Furniture Village reviews

Just ordered lovely 3 seater sofa. Thank you Patricia Rolfe for helping us. Gave us plenty of time without feeling rushed or pressured. Answered all our questions, very professional. Looking forward to delivery. Many thanks.

We bought a bed and mattress from FV Chelmsford 10 days ago. Can’t comment in the actual bed, but the service we received from Stuart was excellent, knowledgeable and tailored to our needs. He gave us plenty of time, suggested different …

Awful customer service. Ordered a dining table and chairs which we was told would be with us within 7 days.
7 days went and no one contacted me, so I rung them and it now wasn’t going to …

I’ve never felt more pressured in my life. Went in and asked for the price of a sofa for my new home. The lady who came over wanted us to go straight to the computer and discuss payment options. Kept trying to upsell products and buy more …

If possible I would give 0 stars. A sofa purchased in April started to sink in the seats after 3 months (2 adults house). Called for an engineer, he check and said it needed to be fixed. As we did not purchased the ‘full insurance’ they …

Purchased a sofa set yesterday at furniture village Chelmsford and was helped by Ady. He was very friendly, knowledgeable and not at all pushy, he felt genuinely interested to help us with our purchases. …

I went in with my elderly mum and dad to buy a divan, a table and chairs and a sofa and armchair. The sales manager Stuart King was very helpful, kind to my mum and dad and his style is not pressurised sales, he was very relaxed and gave us some great advice. Very impressed with his service and knowledge.

We have been very well looked after by the excellent service from Stuart King. Nothing has been too much trouble and we were given ample time to consider options before making final decisions. Our second visit today finalised the sale.

Patricia Rolfe was very helpful, answered all our questions and no pressure. A good shopping experience. Looking forward to our new chairs and sofa.

Went in today steve and Jackie we was greeted by lynne sales. Lady not pushy but a lovely warm helpful lady and made us a cuppa! We bought a bed and sofa very reasonable prices cheaper than bensons and dreams !! Well done lynne top girl