Basildon and Thurrock University Hospitals NHS Foundation Trust reviews

Just visited basildon a&e with broken wrist waited only about hour and a half had xray and plaster cast could not fault the treatment I received
Thank you all very much

My wife slipped on ice on 21 st of last month, broke three bones in her ankle. A and E were excellent, triage , very quick, nurse excellent, x Ray slow and needs another system, another nurse very happy, friendly and informative. Then a …

My dad has been in hospital for 2 weeks now, admitted via A&E then moved to various wards as his clinical needs have changed. Nothing but praise for all the staff who have worked tirelessly to help him. These people truely are amazing at what they do.

Went to A& E with my 24 year old grandson last week. We were lucky that the clinic wasn’t too busy.
He was seen within 2hours by staff who were professional and friendly. …

14hrs in a&e (stroke) put on William Harvey ward as no space in the stroke unit.
2 nurses on this ward have said the next of kin has no right to ask about …

Other than parking, which is atrocious, and a and e which is hammered, the rest of the hospital works really well. My appointments have all been seen within a couple of minutes of their time and some even before time. The staff are always courteous and professional

I cannot thank the staff enough in a & e last night (minors) who were so kind and helpful to my son who cut his foot on some glass. Even though he is an adult, they made him feel so at ease and took their time to give him the best …

Was an inpatient in October 2022 when I was diagnosed with a pulmonary embolism after receive a Moderna covid booster and had trouble breathing after walking 1 to 1.5 miles – previously able to walk 7 or 8 miles daily with no problem. No …

Make that zero stars. The day centre parking payment machines are ridiculous. Firstly, the sun was too bright to read the screens, making it easy to type your registration wrongly. They need to be repositioned or screened off. Secondly, …

I went into the hospital due to poor health, and the staff were helpful and quick to respond. I am glad this is my local hospital. The staff are friendly, caring, and fast on hand. …

Not impressed…just visited a department that can’t keep to a simple timetable of appointments (even a five minute consultation). Needed to walk into Basildon Town Centre to rescue my car from a town centre car park where the parking …

Been trying to phone this place, the phone system is a joke, automated rubbish that sends you round in circles, just like the hospital it’s self.
Unfortunately had to stay here, food disgusting most nurses rude and obtuse, …

What is going on with basildon hospital. I have rang for 2 days now trying to book an x ray for my mum which I was referred by the doctor as they can’t call them or give you a form. You ring go all through the system hold on for 50min then …

Amazing dedication, after my stroke, these guys helped me back to my feet, the nurses and carers. My physios, Vasan, patient and pushy at the same time, thanks to him and the team I’m walking again and on the mend.
Many thanks

Absolutely terrible, the A&E system is terrible, you will be waiting for over 8 – 9 hours. You first go in a que to see a nurse in an assessment room, then you go to a waiting room. (Good luck if you find seating) there you will wait for 3 …

My recent stay in the Day surgery unit was faultless from reception to all Medical staff couldn’t have done anymore to make me feel comfortable ,
Arrived at 7 30 am the efficacy of the staff was second to none hard working and efficient with care . Thank you.

PELVIS MRI SCAN. Despite all of my fears I couldn’t fault staff and treatment. Machine is scary and body scan seemed to take forever but the staff put me at ease and checked on me throughout. Hardly any wait as the appointment time only 5 minutes late.

My mum was admitted a few days ago after a fall at work and long story short has broken her pelvis in two places. The card from start to finish she has received has been outstanding. From A&E, the doctors, nurses …every single member of …

I have been waiting in the A&E for someone to see my 18 months old baby for 2 hours and a half. We are still waiting while I write this review and it’s approaching 12 am. Imagine the stress your child is going though and the tension you experience as a parent…

I usually don’t do this here but I think I’ve had enough at this point. I personally don’t think Basildon University Hospital have a functioning Quality department. I don’t think Serious Incidents and Near Misses or even Never Events are …

I would just like to say a huge thankyou to all the staff that includes tea ladies and cleaners on Burstead Ward, for the care kindness and excellent nursing shown to me the second time around , I have named you the Super Team .

Surprisingly good visit. There was plenty of parking, although our appointment was on a Sunday. Staff were more than helpful.

A&E with 7 to 8 hours of waiting time. People/patients were lying indoors on the floor after the main entrance of the A&E. The place was too dirty, and the service was too slow without apparent reason.

Considering all the pressures the NHS are under I could not fault my visit to A&E. Just to say a sincere thank-you to all the dedicated staff.

Visited CTC department for student workshops. Met an inspirational team and the level of knowledge and support was outstanding.

I was pleasantly surprised! The staff were excellent. Fast and efficient, they were friendly and paid attention to detail. We were in and out within two hours which was very nice. Wonderful service that should be mirrored across all NHS hospitals.

Thank you for the continued and perfect care for my cousin. Yes it is a problem contacting the Frederick Banting Ward, but this is due to staff shortages, I have always been called back by the lovely, knowledgeable, ward sister with any …

Lovely staff at the children’s department,I couldn’t fault the staff and their work amazing people in and out twice within 2 hrs .

Appalling, sent my grandad home with acid tablets to find out a week later he had a severe infection and now needs his gallbladder removed, this could of been life threatening due to negligence. …

I’ll make this a short one.

If you got a stab wound, they’ll make you wait for hours whilst your bleeding …

Trying to phone them to confirm my Mother in laws appointment. 30 minutes in a queue and then get a message saying they cant take the call. Why not say that after the first 5 or even 10 minutes. …

Despite a long wait in A&E, the staff were all amazing with my Son and incredibly thorough with his care. I cannot speak highly enough of the team in A&E and children’s, thank you so much!

Yet again getting an answer from this hospital is impossible!
One hour and twenty minutes trying to confirm an appointment after a consult telephone appointment saying a letter would be sent and other test appointment …

Utter disgrace. I’ve just spent 50 minutes circling 3 rammed car parks. Missed my heart scan, gave up and drove myself home. Woefully inadequate resources

I have birth here and couldn’t fault any of the staff or services I’ve been given. So knowledgeable friendly and clearly passionate about what they do!

Family Member has a serious condition and I see and hear only great things from Basildon Hospital so thank you very much for looking after her. …

I understand the NHS is having problems at this moment but I can only thank the staff for there dedication to there jobs and to say thank you for looking after me and my wife over the years of going there.

So my wife had to go to hospital because she had a low blood count she got to the hospital and she waited 12 hours before she got her blood.
Hospital Staff in A&E absolutely clueless and useless I see 4 of 5 empty …

Probably the worst hospital I visited in my life, and I’ve seen some really nasty ones in other countries. Staff doesn’t know much, rarely you see a doctor…not to mention the state of the hospital…third world country style. Well done NHS, can I have my tax money back please?

Thank you team at Lindon West for all the care! Really good and professional team!

i was rush there on the 29/3/2023 with a heart attack and the care was out of this world the staff was a1 can not fault them thank you for saveing my life rose murrells

Where do I begin? It’s currently 11.45am. I have been sent here by my GP with a kidney infection that is not getting better with antibiotics. After 2 hours of waiting I’ve finally had a blood test done. I was sitting in A&E when a random …

Rheumatology here is absolutely amazing here I was diagnosed young and non of my local hospitals wanted to know so when my gp told me about this hospital they are definitely worth the 25 mile journey I have to take I’m on proper medication …

My experience here was horrific
My 10 year daughter was kept here for 4 nights, the doctors where asking her the same uncomfortable questions multiple times a day which she answered the same …

I would like to thank Basildon Hospital, from the ambulance men to Resuss, to A and E, and Orsett ward, for the care I recived from all the Doctors and Nurses, Thank you

I’ve been waiting 6 hours at the emergency to be seen by a doctor, another 4 hours for a CT scan and another 2 hours to be seen again…ridiculous….unbelievable…unreal. …

Amazing! 45mins broken knee cap diagnosed. What an incredible service! Thank you to all and James in minors 🙂 …

Couldn’t of thanked the staff enough for looking after me these last couple of days after having my key hole surgery, these staff members were so caring, professional and compassionate about there jobs! Prefer this hospital over Southend hospital!

Seen straight away despite being early.
Very caring staff who gave helpful advice.
Appointment was on Sunday afternoon so very dedicated staff.

Absolutely disgusting service! All members of staff are rude and clueless. I sat in there from 10pm to 1pm the following day! 15 hours I was in there for and all that got done was a blood test. I was told to wait for a surgeon by this time …

The worst hospital ever!!! 6 weeks ago was told that I needed a surgery and we will call next day. That didn’t happen, staff so rude and disrespectful. 5 weeks later I was told by …

Struggling to give 1 star as no option for zero….Surgical Referrals Unit which is not fit for purpose, I would sack the whole night shift team as they don’t know what’s going on with any of their patients, non caring attitude, very poor …

Waited 5 and a half hours to be seen at A&E (no complaint here, I’m aware it’d be a long wait) but upon finally being seen the doctor dismisses my 2 main ailments and gives me antibiotics for another thing after only a 1 minute conversation …

There are some really compassionate and helpful staff and for that we are all grateful.
You can’t say that about management and the practices they’ve adopted. If …

You could actually pass away waiting outside A+E and this hospital Will tell your next of kin to take a ticket number and wait. …

Absolutely disgusting service provided over the phone. Extremely disappointing, and to think that institutions of such sort should be understanding…. This morning I was on the phone waiting for 45min just for someone to pick up the phone …

I was treated at Basildon Hospital for Bacterial Meningitis in May/June 2021, and can safely say their quick responses and care saved my life.
ALL the staff in the A&E department, AMU Osler ward and in Lister ward were …

If you have horrendous anxiety do not go. It was extremely packed. No parking, I went to get a blood test and the last was extremely loud and embarrassing. And extremely rude. I told her that I was told to get my blood done here and the …

In A&E, the nurses were lovely. Dr Hana Ellingdon was superb. She came to update me since I was in a&E for 7 hours but she kept informing me of the next steps, communication was 10/10. I felt very listened to, I am very touched by the …

Just had my second visit to the Endoscopy Unit for a follow up Colonoscopy. This Unit is an example of the NHS at its best. I was looked after by an all female team, who were all lovely from the nurse who booked me in, through to the lady …

Called xray 4 days in a row just rings no one answers and call switch board and the same, lucky I dont need an ambulance!!

Some very caring and attentive nurses – but they know who they are. Management appalling, communication non-existent, don’t think they understand how to use a landline telephone or answer it – calling their friends on mobiles out in the …

Worse experience ever!! The staff are so rude and unhelpful. I have been waiting for several months for my telephone consultation to get my results, they called today just to say that they can’t access the results although when the …

I seem to find it hard to say thank you maybe I just still see you all when I sleep that the staff in ICU that the dr’s and nurses worked so hard to keep me alive I’m sending this message because I’m alive because of in icu I don’t remember …

One of the most uncaring and disgusting hospitals in the country, partner was taken to A&E with suspected food poisoning so they could put her on IV fluids as dehydrated, was put in a cold waiting room and 4 hours later still hadn’t been …

Today I visited to ED with my BF who isn’t well. Seen by Dr. Ann , never introduced herself and seen him for few mins, diagnosed with infection , given by Amoxicillin without checking blood result , not even bother to do CXR. Only …

Waste of time after 4.5 hours in a&e was then told that if it a previous operations they will not any way get involved.and each time I spoke to someone a different.anwser given.what sort of hospital says that after an operation you are on …

I had a double oophorectomy today in the day ward.I was scared and only say what wonderful care I got from.the minute I walked in
I received explanations, meeting the surgeon Mr Emaegi and his assistant and …

It’s like a 3rd world hospital at a&e I’ve never experienced anything like it not treated like people disgusted with the whole process the doctor came out to the waiting room to discuss my husbands outcome in front of all the people in the …

I phoned six gynaecology secretaries and five of them didn’t answer or have an answerphone. I had a telephone appointment booked and no one called me. Three days later I received a letter saying I didn’t attend my appointment! How can I not attend a telephone appointment? Isn’t their job to phone me? This is ridiculous.

mum couldn’t walk properly and was basically in tears from pain to do with her back, waited for half an hour only to be told “it’s a pulled back” and to take some paracetamol after saying that 111 had sent us to the hospital because it …

How dare you STILL test people against their will otherwise they can’t see their relatives!!?? I’d be more afraid of the germs thriving in this hospital. No test, no entry? Do you understand that being vaccinated does not stop you getting …

Terrible treatment if any and long waiting times,was made to feel like i was a waste of time,taken in by ambulance at 12.10am sent home at 4.45am without diagnosis or treatment and i am dissabled,disgusting treatment,two years of agonising …

I cannot fault the staff at the children’s A/E department. When being admitted to the Wagtail ward the staff there for the 3 days/ night were superb. There care and compassion was excellent. Nothing was to much trouble. They supported my …

The staff have always been polite and professional. However there seems to be no way to contact the neurology department without first ringing a completely different department and asking them to put me through. Has worked twice but …

Very very poor.
Unhelpful, and do not care about patients only there wages living off the kudos of careing but treat heart patients like an inconvenience.
They’d rather you die.

Cannot praise Basildon Hospital enough. My elderly mum was admitted through casualty on boxing day. Everyone was really kind and helpful. She was on two wards in that time, William Harvey and short stay ward and the staff were excellent. …

The next available blood test appointment availability for our child was in one month. What’s the point of having a test in one month if baby is sick now… Also they say thay if you have fewer or cough then don’t come to the hospital…. Well of course, I will only come there if I’m feeling well…

Shocking, severe lack of communication between staff. Our family and my grandad especially have suffered due to the lack communication and poor care. They even sent a very inaccurate report of my grandads condition to the care home. They …

After I’ve read everyone else’s comments I thought I can’t be that bad. I’ve spent 1 hour in there and let me tell you so thing, is a dump. Starting with the security at front to nurses and doctors. Bouncers think that they are manning the …