Basildon District Council reviews

I can only speak as I find. Always hang on to speak to someone. They are polite helpful and honest. Not had anyone promise something that they haven’t gone ahead and sorted for me. Asked loads of questions and pleased with how knowledgeable …

Expect you to live in war times,
No washing machine
Severe lack of compassion, understanding and empathy, …

I have been trying to contact Osmaan Ahmed. The automated system just keeps taking messages but no one bothers to respond. I have just left message no 5. At no point can you speak to a person. Therefore the automated system is not fit for purpose. What does it take to speak to a human being.

I would give them less than zero if I could. Silly farce over charging for Green waste. The planning is a waste of time as you can build what you like on certain sites and enforcement on noise nuisance is non existant. A total waste of public funds and should be all voted out.

Update- was on the phone to them for 4 hours and a lady called Pauline answered and hung up she’s done this several times on the past and now I have to wait again just to find out what on earth is going on with my application. …

Basildon council the worst landlord I’ve ever come across , I have a 2-year old the man that lives underneath has continuously screamed abuse at me through the walls over my toddler making any kind of natural behaviour noises he is even …

Disgusting having to pay for garden waste to be removed when the council didn’t deliver pink sacks for ages and black sack delivery is vito’d. Called numerous times to get answers and all lines go to answer machine even though supposed to be available until 1700

Shame on the council for bringing out a garden tax,charging residents
For garden rubbish to be taken away.
£25 this year £50 next year £75 the year after and so on increasing, some …

0 stars
Anti-social behaviour team.
What a disgrace. …

They always send me advertisements even though I haven’t paid on time! Every time I have to call them to fix the problem. I don’t understand why the payments are not updated properly.

I lived under Basildon council for 4 years and my experience was a good one. I was able to lease a garage at a good rate after getting myself on the waiting list and it didn’t take more than several months before one became available in my …

Just been given a fixed penalty fine for putting a cigarette out on the floor. Before I could pick it up and put it in the bin I was accosted by a woman who said that as I had dropped it she was giving me a fixed penalty. Do you put lit cigarettes in a bin in this heat. I think not Just another way councils bleed us dry.

Poor service from council,Parking is limited in most of Basildon for residents. Council will NOT give permits to owners for drop kerbs. Even for properties with double the recommended space or people that require electric vehicle charge points.

Very poor service. Difficult to speak to/contact relevant department. When I eventually did get through to someone about a parks issue, I was put on hold and rudely cut off. A subsequent call of over 1 hour was unanswered. Extremely …

No matter what time you ring their always having “problems” with the phone line.
2 weeks of phone calls and not spoke to a single operator. …

Getting information that is the same from staff cross the board regarding council tax is genuinely the most frustrating thing. When they do give you information they inform you to go to the website (which is fine I would rather not have to …

On craylands aint clearing up the work they started saying a tree swing ain’t safe and the work areas they keep doing are safe really rude aswell

Be a miracle to actually get thru to someone on the phone

47 minutes waiting on the phone just to change the date for a special collection…. seriously??? NOT GOOD ENOUGH!!

Reported that the roof tiles needed replacing as they were falling off, took a year for just the scaffolding to be put up even though I rang up pretty much every month for about 6 months Have now moved so no longer my problem but they are …

Telephone system is abysmal. 3 layers of options to be connected to a black hole. …

Just got our council tax bill. We phoned up because it was wrong as they hadnt taken into account my husbands PIP and my carers allowance. The woman my husband spoke to said there is new ruling and you dont get a discount for benefits!!! …

Called the out of hours service due to no heating or hot water at 3.30 on Sunday afternoon then received a txt to advise i would have a member of staff attend my property within 2 hours , its now 22.07 at night still no one has arrived or …

Would give zero if i could. Find the whole of the council staff rude and condescending . The old boy network that exists within the local authority needs purging. It does not matter who runs the council be it conservative or Labour, the …

Deserves a 0 star!! Can’t help me being homeless because I can’t provide addresses for where I’ve stayed the passed 3 years…. I found an organisation that may be able to help and just asked the council to provide a document stating that …

Spend 35 minutes waiting to get through to someone from repairs to get through and told system is down they need to sort this out its a joke why do we pay rents !!!!!!!! If we owe rent or council tax system is never down.

Phone up as got f5 coming up on my boiler got no hot water they won’t sort it they will not be receiving rent off me

I have been going through racial discrimination and abused,my front damaged and my cars parked outside my property by a neighbour that just moved into the property behind me because of parking,which the council was aware,up till now nothing …

There is no place to start with the list of complaints that I have with Morgan sindall and Basildon council and just when I thought it couldn’t get any worse they’ve updated their phone systems.

Lorraine Plested is an absolutely fantastic employee and is productive and excellent at communicating.
So helpful and considerate of personal situations. …

Basildon Council spent thousands on ‘Nuclear Free Zone’ signs in the 1980s. Public toilets that are clean are an unknown alien species and the state and cleanliness of the roads is something to be seen to be believed. Roads are washed …

They send me to pay the Concil Tax for the property from Basildon i moved from 2017.
And after 2 years I received a letter from Enforcement company to take goods …

Do something about those potholes for God’s Sake

I rent a garage in basildon.some months ago I contacted the department dealing the renting of said garage costing me £600 ,+ a year.when I ask if possible to lower the cost.this woman said No that’s price if you do not want to rent this garage give us a weeks notice.goodby🤔 …

Spoke to someone called Martin in housing who was the most unhelpful, arrogant and patronising person I have ever had the misfortune of dealing with. Absolutely disgusted!

I have always been dealt with with respect and dignity.The staff have always treated me as an individual and communication skills have been excellent.

Usually always very helpful ,especially can say thank you to Katie Wilson for her help and support with my horrendous neighbours 2 years ago .

services very poor in all area, housing department very bad, no school, water rate too much,transport system very bad and too expensive.

One of rubbish council

Many thanks for help to Katie Wilson for helping us with neighbour problem. Very nice and helpful person!

Ok

I spoke to Sophie on Friday and found her to be polite, helpful and quick to respond.

This place deserves Zero star, yesterday I went there with my family and 2.5 year old son (as homeless) , they saw my family but don’t care to give a place for us, Bigggggggg Shame.

Customer service… No service at all. Instead of dealing with your enquiry they juts transfer your call and then hang up after being on hold for 20 minutes. Shocking!

Useless. Rate 0 but can’t. Rude staff member very unprofessional

Morgan swindellIs impossible to get hold of

Nice and clean and friendly

Tidy building

Disgusting service. Absolutely awful!

Cant fault them really

We need more shops

Services for the people of Basildon

appalling service.

Kind people.

0 Star

Skills …