Wycombe District Council reviews

Very bad experiences with the council. Penalising residents for having cars by, and I quote, ‘not recognising a pending residents permit as a permit’ and forcing them to pay penalties although the fault was theirs as to why the permit was …

let us see

When I called …

No parking enforcement in Wycombe area at all. Vehicles blocking traffic, parked in double yellow lines during the day and the council does nothing. Absolutely useless fixmystreet service for reporting illegal parking as no one from the …

less than 2 I think
so long to sit on the line and the s**t dropped the call when it suited..
Typical wait time is about 15 mins b4 the call is closed when a legitimate complaint is raised

What is the point of having telephone numbers published when they don’t work? Absolutely shocking the council seem to forget that they work for the people,not the other way round.

No surprises to see the lowest ratings for an institution that is supposedly there to care & to provide services to us as the local population of tax payers who are paying the salaries. Buckinghamshire is one of the most affluent counties …

This county council is an absolute disgrace and abomination. It’s ridiculous obsession with roadworks and continuous congestion as a result of this is why it fails, and Wycombe District is suffering as a result of this pathetic incompetence. Time for a change of government.

This company owes me alot of money that hey have been dodging for years, other way round it would be hareasment and bailiffs as it was for years.
In the day I called (5/10/22) I was told there systems will be down till the …

Absolutely useless buch of people. Couldn’t tell me which name to use to set up my standing order for my council tax payments I had the sort code and account number but there are 23 different names under Bucks with the same account number …

They wouldn’t even get that star,unfortunately i had to leave one to post!Been trying to get hold of someone to talk about my council tax as i started working last year so expected my payments to increase. Calling them but nothing,went down …

One of the worst council to deal, they are so disorganised and utterly rude to deal with. You should be ASHAMED OF YOURSELF.

Logged a streetlight not working on the 12th October 2021, then called the lighting team in December no help, then today I contacted the lighting team and they said there had been no notes to say if the lamp post had been looked at so I …

I paid council tax on an empty property for 10 months by DD. When property was finally rented, the DD continued to be collected. I asked for the overpayment to be repaid and expected it back on the same account. Later I was told they …

So I received 4 emails from 4 different people and each email they requested something else . The funniest thing ,the last email an officer requested letter from school where clearly schools are closed for the public until Sept. I …

Never in my life have I been more disappointed with a council. I’ve lived in quite a few places and by far, Wycombe council are the absolute worst. From “dealing” with housing issues for families, to simply answering a phone call, it’s …

I was told that my council tax rebate will be in my account within days. After 12 days not there. I called today and there systems are down and so there is nothing they can do. Terrible organisation!!!

Refuge department is totally incompetent and unable to fix basic issues of refuse non- collection. The complaints system is nonsensical and does not achieve anything.

The contact centre is by far one of the worst I have seen and I work in the contact centre industry. This call centre is close to a outsourced contact centre you can find in India. Saying that the contact centres have improved over the last 10 years. You can not have a conversation and no answer ever given.

I’m a new resident so the jury is out at present…
My first experience isn’t a good one. Bin collections missed, heatwave and a full bin sitting outside my house. Try to sort this out and told that Tuesday is …

Almost impossible to contact. The website is hopeless and it always takes at least 20 minutes to answer the telephone. I am trying order some refuse bins, as a private individual it doesn’t seem possible on the website and have been on …

I have just used the council website to order a replacement food bin as storm Dennis appears to have given ours a new home to live at.
The website appeared to be easy to use . When straight to the order a …

its taken an hour and 30 minutes to try and pay council tax, to find a human is excruciating and when I did eventually speak to one she couldn’t do much except arrange a call back. What am I paying council tax for? certainly not these …

Dreadful service. Long phone queues and then a multitude of people lying to you, just to get you off the line awaits. Fed up of covid being used as a coverall blanket response to any questions posed. Zero accountability and zero …

Utterly useless, website says one thing, advisor says something completely different, and neither are correct. Tried to speak to someone today and it took me through to the ‘rate your call questionnaire before I had even spoken to anyone …

Traffic lights and cones erected at Main Road Lacey Green near village hall for two days now but no works commenced and much inconvenience to road users not to mention the fuel wastage. Happens all to frequently. Do Bucks Council care ? Not a bit. No urgency

Appalling. Refuse not collected. Enquiries unanswered. Takes over 25 minutes to answer each time you call them. Promises unfulfilled. Lied to. Phone ‘mysteriously disconnected’. Yet we pay a fortune to them every year.

Absolutely awful service, I’ve been paying £1,845 in council tax this year despite living in High Wycombe Town centre. In band C.
I’ve emailed them numerous times, received a response after 3 month’s yday, …

After waiting 5 week for my 3 refuse bins to be exchanged for smaller ones, at a costs of £36. Yesterday the small bins were finaly delivered, although filthy and covered in paint. I could not beleive my eyes when four hours later the small …

Terrible experience with Council Tax. Cancelling my direct debit for no reason. Sending confusing bills. Changing my account number, no idea why.Sending to wrong billing address. …

No lighting down my road for 18 months been reported several times . Drop kerb kerb boulder completely sticking out across my drive got a puncture. Completely lose if you hit it at a certain point it flys up and hits bottom of car. Called …

The worst council i have ever seen. I wanted to find a school via this council. It takes 20 days to respond. I would give a rating of negative 1 or more for this idiotic moron council. When other coungils can respond within 4 days why can’t …

Always appalling. Shockingly, worryingly awful. Do not feel safe at all with these crooks. Almost impossible to deal with, to the point of criminality. Intentionally vague and an online system purposely designed to fail so you end up just …

Appalling service. Issues with bin collections missed, inconsistent collection day for over 1 year since September 2020 and still on-going. Long wait on phone with inexperienced staff. …

JUST WAITED 3 HOURS TO SPEAK TO SOMEBODY. WAS 28TH IN THE QUE, CALL GOT CUT OFF WHEN I GOT TO NUMBER 2. THESE PEOPLE ARENT FIT FOR PURPOSE AND DONT DESERVE THE PENTION THEY GET FOR WORKING FOR THE COUNCIL. CALLED THE MAIN COUNCIL NUMBER AND …

You guys dont even deserve 1 star, you should get 0 infact. How are you guys even running this area? Terrible long wait on the phone, poor business support, awful advise given. No help at all. Don’t live in High Wycombe, its not worth the headache

The worst council for refuse and recycling yet one of the highest for council taxes. Disgusting service – obviously we are getting what the council pays for – a cheap service who are not interested in doing a good job.

The lady I spoke to was very polite and helpful, what more can I say…..exactly what you want when you need it. Perfect.

I’ve sent more than one email about lack of street lighting in an area with elderly. No reply. Meanwhile overpaid council leaders do nothing to justify their pay

I am comparing this service to other Boroughs I have lived in and have to say – in all departments I have dealt with so far. Waste services, Electoral Services, Library and some others – the service is way below par for residents.

Deserves 0 stars. Every time you call the “system is down” at what point will it work? Will anyone ever be of any assistance? I can imagine they cause more stress than actually help!

Trying to contact business rates team. Still have messages for Christmas and New Year on some options! Not able to speak to anyone. What to do?

Always painfully slow to deal with and very limited knowledge, unless you happen upon the one rare and useful person. The automated system is frustratingly slow as well.

Useless. Real shame there is a no star option. Whole council needs to be abolished and the staff made to do proper jobs. They don’t know what work is.

Been on the phone for an hour to ask about council tax. Nobody is picking up the phone.
No email address available on the website. …

Sort out your website please, it keeps crashing and bringing up errors. Let’s not even mention the wait time on the phone, and the attitude of the staff. At the least you should have a working website.

Im on the phone 1hour 40 min for council tax team . This is joke 🤬 13 people was on que …

Call and discuss a matter need to wait over the phone two hours. Really frustrated

I have one word
Joke. They often forget to collect rubbish. In different areas not just mine…different ppl confirm happen to them too . they never ever show accountability.

Long wait to get through but when i did they were extremely helpful.

By far this is the worst council in England! It’s really bad…. I had so much bad experiences

None of the online forms are easy to read or fill in, they redirect you to an address search that doesn’t work! Frustrating outdated system

Trying to fill out a form for days now to update the council that i have moved cant find an email address no where.

Is there a way to talk to a human at the council? It seems as though the people at the council are trying their hardest to avoid contact with very people who are paying for the services!

Does anyone ever answer the phone? It’s impossible to speak to anyone.

Couldn’t organise a p up in a brewery!

Pay for services we don’t receive.

WORST. CALL SUPPORT. EVER.

Lowest rating

Extraordinary…