BOXT reviews

Boiler installed a few months ago. Poor installation as noticed that one of the pipes is constantly dripping. Many calls, emails, chat messages, and still no engineer call/appointment to fix the problem. Great price, appalling service.

I looked at BOXT and saw all the reviews and thought this was a good company, and looked into the process of ordering a brand new boiler to be installed, I went through the process and was happy and I sorted out the fixed amount, I took …

Today I had a new boiler fitted by Alex and his buddy from BOXT.
From initially picking my boiler and date of fitting everything went very smoothly.I was a bit wary about the process but was pain free.
Would not hesitate to recommend them and Alex to other customers.

Boxt use sub-contractors and the installers did various things wrong. Day light was coming through my wall where they drilled a pipe and I had to get the installer back out to cement it. Screws were missing from the flue, pipes not clipped …

Excellent service. I went on their website at 10.30 PM and was able to book a repair for my boiler for the next day, despite not having any maintenance contract or prior relationship with them. …

Booked engineer – Didn’t turn up! Told them the fault code, said they would send someone out, asked if they carry parts, told no meaning another expensive visit. Rang manufacturer of boiler they are sending engineer with van full of parts!

Avoid this company. Boiler installed incorrectly and we were left with a gas leak requiring emergency gas services to come and make us safe.Please go elsewhere for your boilers would hate to hear this has happened to someone else, it was …

Avoid this company at any cost. Although their boilers might be cheaper, their service is awful and indeed non-existence. I had a very bad experience with my boiler installation as their installer – a subcontractor – ruined our kitchen and …

Daniel that fitted boiler was excellent. I paid £60 to have a descale bit fitted which unknown to me was not delivered with everything else. It came the day after installation. Rang Boxt who said they would get someone to phone me back, 4 days later still waiting. Quick to take your money, after sales leaves a lot to be desired.

Got an appointment booked, however was never told the ETA. So waited until midday and chased. The company website/chat says that engineers work until 6pm however was advised via chat that the engineer booked works until 8pm. Then advised …

As a ex (retired) British Gas engineer I am just so impressed with both the ease and speed of getting an engineer visit and also the overall efficiency and helpfulness of the staff I have encountered so far.
Long may it continue, BOXT knock other companies into touch!

I needed a boiler quickly because mine was condemned. I had a quote from a local plumber for £3,600 for supply, for and VAT, but BOXT came in at under £2,200 for the same and had availability the next day to fit. …

BOXT sent HMO Heating Solutions to fit a new boiler for me on Monday, Frankie & Colleague were amazing, very clean, polite, and knowledgeable. I was very cautious of using BOXT as had seen some conflicting reviews, however I am very pleased …

I booked a repair on my natural gas central heating for 1st Feb, available all day. By 15:15 that day I call Boxt to get an update to be told the engineer had cancelled the appointment, it would have been courteous if the engineer or Boxt …

Don’t bother with this employment agency for cowboy plumbers, here today gone tomorrow, telling you your boiler is on the way out, giving you the sales pitch for boxt repayment plan for a new boiler. …

We had a new boiler from BOXT yesterday the price was very comparable and even had a £50.00 discount. The lady I spoke to on the phone was very polite and knowledgeable so felt very at ease with her. Our installer Thomasz we could not fault …

Avoid this company. They tore my kitchen wall to pieces and have ignored all follow up emails. They send out anyone they can find so you will always be better sourcing your own trusted engineer. Good communication until they take your money then it’s non existent.

AVOID THIS COMPANY!! We’re one month into the ‘next-day installtion’ of our air conditioning. Various parts were late, it took two weeks to ‘finish’ the installation and since then it hasn’t worked and we’re waiting for BOXT to sort a …

We had a really bad experience with Boxt installers and customer service. The installers were very unprofessional, and left our walls badly damaged, not even bothering to make small repairs. We complained to Boxt customer services the next day, and sent photos to document the issue to only receive silence from them.

Shame I cannot give 0 Stars.

We chose to get a new boiler fitted from BOXT due to their affordability. …

I have had good experience with BOXT till recently. They fitted my new combi boiler few years ago and prompt with service reminders. I also have a Protect+ warranty with them. …

Avoid. I assume the Trustpilot ratings are all fake!

Sent someone to fix my boiler. Broke it further. Man spent 8 hrs in the house …

Ordered a boiler yesterday, fitted this morning- our pump wasn’t efficient so they replaced it at no further cost. Couldn’t be happier with Harvey Singh and his partner.

AVOID..AVOID..AVOID….A morning appointment was booked using the link on the Boxt website and received a call from engineer that he will be coming in the evening, so I said appointment is booked for the morning and engineer said he is not …

E-mailed less than 24 hours before they were supposed to be fitting the boiler, to say the had to put up scaffolding at an additional cost of £800, if they had told us when they moved the date the first time (a week before), we could have …

Can’t say it’s been massively impressive so far.
Booked for an installation of a new boiler on a Tuesday. Got a call from the engineer on the Monday to say he couldn’t attend due to a family issue …

The worst aftercare experience (despite paying for servicing fee too)!!! We had a newborn baby and our boiler broke in December. We were quoted 3 days for somebody to ‘get back to us’ (not even resolve the issue) by an automated response …

Supposedly can’t do new installs of boilers when all the supply pipework is ready for them. However they can do replacements!

Absolutely useless!
Took day off of work to be messed around all day telling me I had to wait in from 8am-8pm. 5 calls 2 hours trying to get though they still didn’t turn up even …

Had nothing but constant problems after getting a boxt boiler, always breaking and really rude on the phone when trying to explain to my 70+ year old grandparents what to do to fix it instead of sending someone to help, even one of the men …

The installer left my kitchen an absolute tip after replacing a combi boiler. He did not use dust sheets to protect the work surface and as a result there were many scratches and two large gouges left in it. In addition a power cable was …

Just had our boiler Install and was dreading
It as thinking the extra costs and problems our house is 1970. I thought it would be really hard to install etc. Yash (installer) was excellent!! Was here from …

BEWARE DO NOT USE THIS COMPANY. Had new boiler fitted 2 years ago, pay £17.99 annual service charge which includes annual service and call out. As a result of their engineers visit Friday to carry out the annual service I am left with …

Wow. Really impressed by the service. My nest thermostat reciever went and Sean Harrington from BOXT came to fix it. The appointment was made online through options and Sean text me the other day before to let me know what time he would …

Do not use this company, left me without heating and hot water for 2 weeks.
Gas leak left with no help
Awful company, terrible install. Dangerous and not qualified.

Had my new boiler fitted today I was very impressed with the professionalism of the Engineer Alan him and his partner (sorry I never got his name) were polite had great manners & were very hardworking …

Had a boiler fitted by BOXT in September and am still having problems….pump coming on intermittently, an electrician had to be called back because work not been done correctly. Now waiting for BOXT to send out somebody as they fitted the …

Is this excepterbal for a large company to use cowboys to trash your house I’m writing on behalf of son in law who is to polite to leave any feedback. Even had the cheek to say they have to take copper tank away but not plastic ones in loft

I called this company to change my old boiler with new one so the advisor was rude ur gas meter is at home our outside I said its flat sir never flats have has meters inside so already he dosent know how to do hes job and while waiting 10 …

I’ve had the boiler fitted 2 weeks ago, fitter arrived 2 hours before the courier delivered the boiler. Fitter took 1 and a half days to fit the boiler, fitter also plumbed the condensate drain on the outside wall instead of to the sink …

Boxt installed a new boiler in our property in December 2021. We are still having problems till today with the Boiler not working at all now. Its been extremely stressful. …

Avoid this company! Their after care is poor and they will not help. Completely ignored my complaint of the boiler being fitted on the wrong wall. So much for 10 year warranty I now cannot use as Worcester Bosch will only work on the boiler in a certain position.

Booked a repair. When the day came I spent the day at home dutifully waiting for the engineer. The engineer was a no show. No communication from BOXT to explain the situation at any point. Atrocious customer service.

I’m doing this review on be half of my friend. For a few weeks now She has had no hot water and no heating she has kids. The engineer turned up with no boiler and left. I think it’s disgusting how she is being left like this. Something needs to be done. The reviews on here are absolutely shocking. I wouldn’t recommend you at all.

I purchased a new boiler with Boxt. The engineers showed up and the pipe work was delivered but the boiler never came. When I or the engineers calls Boxt there’s no clarity on the situation. My tenants have been without hot water for three days. The situation is dreadful.

Worst company I have ever had the misfortune to deal with. If you are looking for a company with good customer care, I would recommend you look elsewhere!
AVOID at all cost and use a local installer who you can actually speak to!!

Pity I can’t give 0 stars.

Installers caused damage to my walls. …

Recommended after hick up
I selected this company after reading the reviews. So far disappointed. Sent over the boiler a week before installation but not told it was coming. Luckily I …

I recently used BOXT for the first time as I needed a replacement boiler. I was very impressed by how quickly they arranged the installation, and the service I received on the day. The engineer was polite, thorough and didn’t leave any …

From the first phone call to the installation of my boiler I can’t fault the any stage of the process.The ease of ordering the boiler and installation was a breath of fresh air. …

The new boiler and smart controls were all up and running within a day. The boiler and parts were delivered at 7am the heating engineer arrived at 8 am and by 5pm everything was done. The flue had to be moved to suit the new boiler but you …

I’ve only had the boiler for a few months now but so far I’ve had no problems. The turn around I’m ordering it and getting it installed was wonderfully quick which considering I didn’t have a working boiler at the time was a godsend. I had …

Our boiler was on the brink and after having a few different quotes, we decided to go with BOXT who were able to offer the best price and also the quickest installation date (within 3 days) the guy fitting the boiler was great, really …

Boiler stopped working in the summer. We had recently had a really poor experience with a local plumber, so felt more confident going with a large company like BOXT. They were a little more expensive but the experience and ease made up for …

Initially went with BOXT because of their payment plans, and the large amount of work they do on set up. Found a package that also included a Nest thermostat, something I had been after for a while. I arranged delivery for the Friday, on …

We had a new boiler fitted over a year ago, which I’ve already left a review. Today, it was serviced. The engineer (Paul) was fantastic! He thoroughly checked the entire system and explained everything every step of the way. This company …

From start to finish, a pleasant experience. The booking system is straightforward and everything went according to plan. My only misgiving at the very start was that I had to pay upfront, but the reviews convinced me that there would be no …

Amazing amazing service!

Fantastic website literally lets you build your own system. …

BOXT was recommended by one of my neighbour and turned out to be one of the best decision price wise as well as the quality of service I received. BOXT engineer (James) was extremely polite, professional and super efficient. He kept me …

After living with a faulty boiler for sometime Rich from BOXT installed our Worcester Bosch 8000 Style (Black). He was extremely respectful and did an amazing job, working with the limits of the previous installation. The company was also …

Disappointing after sales. Having had a fantastic experience with the installation and an excellent plumber (thanks Dale) I was very disappointed that the electrician who I was promised would arrive the next day to finish the job …

Quick efficient service, the house has never been so warm since having our new boiler fitted. Helpful when asking questions before we bought the boiler. The fitter was knowledgeable and kept us informed of what was happening. Also explained everything before he left. We would definitely recommend BOXT.

Was told fitter would be with me 7.30-930am and the boiler would be delivered separatly around the same time. Nothing all morning then at 11am i was rang to say i needed to meet the delivery man and collect my boiler from some road works as …

I was concerned after reading some of the reviews stating that fitters were contacted out an poor standard. However my experience couldn’t be further from that. …

I have been extremely impressed with Boxt ever since they fitted my new Boiler. That was a fast and clean fitting. I am also very impressed with the BOXT annual service. The engineer (Steve) rang me the night before and gave me a time …

Excellent service throughout the whole process. Advisers at Boxt were very helpful with advice when placing my order for a new boiler & new radiators. The items were fixed within a couple of days. Anthony did a great job installing the items, very professional . Overall a great experience. I would definitely recommend.

Having been a British Gas customer for over 15 years I automatically approached them to replace my boiler (when I was informed my old boiler had a leak and needed to be immediately replaced). Finding BOXT provided me with a far cheaper …

Possibly the best service ever. Been messed about by plumbers and gas engineers and heatable for 2
Weeks yet Boxt fitted a Worcester boscht combi 4000 and nest system within 2 …

The boiler in my daughter’s house sprung a leak and packed up when it was cold and wet. This meant no hot water or heating for her or her 3 children over a weekend. …

I had a boiler fitted on Friday 11th December. From ordering to installation it was so easy. Josh the engineer arrived on the dot at 7.30am shortly followed by Luke his apprentice. Two nicer and efficient men you you couldn’t wish to meet. …

Very professional work. The engineer rang to say when he would arrive and was punctual. All the rubbish was removed and the area was cleaned up after they had finished. Explained the boiler controls and how the warranty worked. Very competitively priced. Would definitely recommend.

The initial installation was great but the problems soon started to show. Pipes fitting to close together and vibrating, hole in the wall letting in cold air and a leaking boiler! 7 days from my call to them and I’m still waiting for a …

I had a new boiler fitted by BOXT and the experience was excellent in every respect. I had 3 conversations with the service team before the install date to discuss a simple control system to be added and the team were without exception very …

Excellent service and value for money. Steve the engineering was brilliant throughout the installation. He was extremely helpful and knowledgeable and friendly. He kept my house very tidy throughout. …

Speedy and efficient. We order before 3pm and the engineer arrived at 7:30 the next day. Disconnected our old boiler and had installed the new one by midday. They cleaned out the system. All running fine since. Customer support were easily on hand via phone or web chat to answer the questions I had. I’ve recommended to friends.

From start to finish the experience via Boxt was very easy and effortless.
Once I had ordered my chosen boiler, I followed the online instructions and provided them with the necessary images for the engineer. This took 5 mins which …

Fantastic service and experience from beginning to end. Mark the fitter did a great and very tidy job which was a little tricky as our previous boiler was boxed in so access wasn’t easy. It’s great that a challenger brand like BOXT is …

Booked online and two weeks later I’ve got my new boiler fitted and at such an amazing low price. Liam, the engineer arrived at 7.45am, I was surprised he made it through the snow, boiler was fitted and working by noon. He cleaned up any mess that was made. No problem in recommending boxt or Liam

Ryan Harrison and his team at BOXT have been absolutely fantastic. His attention to detail and customer service is exemplary. I have now installed 2 new BOXT boilers and they will be managing 3 of my properties boilers as i am a landlord. …

Perfect service from boxt, from start to finish it was easy and simple.

website was simple and easy, very easy to navigate the options and understand …