Breakdown Assist reviews

I had been in an accident on the motorway. I called and had to wait 30 mins for the call to be answered. I was then asked to hold for 10 seconds, and 5 minutes later I got to speak to someone. Only to be told that we do not cover accidents …

I am still waiting for a reply to email sent 18/11/22 to sort out a complaint regarding non pick up at breakdown, when requested .Call staff refused to send help as I had no means to prove I had Insurance, which is not a requirement …

Emergency assist weren’t able to help me this time. Because I had already called them out once in March to my ‘home’ where a battery was fitted, (car wouldn’t start) meanwhile it had been recorded that I was towed to a named local …

In June 2023, the worst customer service experience I have had for a very long time. So bad in fact, that I will probably be cancelling my “premium” Emergency Assist policy, despite it being Free and bundled in with my Car Insurance!… …

AVOID AT ALL COST!!!
God awful company will be using a more reputable company in the future. …

My car would not start so I called for someone to come out. I was not aware that my tax had run out due to moving house and I was charged £161 instead of the £30 excess. Even though I could pay the tax immediately, they wouldn’t budge. The …

I’ve been a customer of this company for many years and have used a the service of occasions in the past. They have never me down. My present car is 13yr old and one morning car would not start in garage. Within the hour of contact to …

It took over 30 minutes to get to speak to someone. I had to ring back as they needed an address/garage to take the car to, which was another 20 minutes to give them the information. I got a call saying they would be there in the hour, …

Be very careful! You’re not covered for what you think, the service is terrible and you are lied to about what you can claim back. Do not use! …

I unexpectedly had a completely flat battery. I called Emergency Assist who answered quickly and the chap arrived within 40 minutes and got me started so that I could drive to get a new battery locally. I have been with Emergency Assist …

My 18 year old recently recently passed his test unfortunately it broke down 3 days later it broke down due to the timing belt they came out and was good fast forward six weeks and his car wouldn’t start so he phoned recovery. we thought it …

Do NOT use this company! The phone lines are always busy so you’ll wait ages before actually speaking to anyone. Left me on the side of a motorway and refused to come to my assistance because I couldn’t prove that I had the car fixed the …

Was on the phone over half an hour and gave up in the end. I wanted assistance for a snapped fan belt. They wanted proof of a clutch repair I had done a couple of months ago before they would come out (which I sent over but that wasn’t …

I had to call a local recovery due to my car not starting. The local technician failed to start it, took it to the garage but due to no space, brought my car back and assured me it would be no additional cost to take it to another garage. …

Sadly not a good experience of using Emergency Assist for the first time….my car broke down and I was unable to even get through to Emergency Assist on the phone to report it. I was waiting 1hr and 10 minutes in the freezing cold with …

Got flat battery 180 miles from home. Eventually got through to Emergency assist who told me my membership had expired. It hadn’t & I gave him all my details but he still didn’t believe me. I eventually got assistance about 90 minutes after …

Do not buy this ‘breakdown cover’! They find any excuse to avoid coming out to you and go against their own contract.
Car broke down over a month ago we rang to enquire about recovery but didn’t go …

Absolutely dreadful company!
My car wouldn’t start so I called emergency assist who said they would call a local company out to attend. …

Do not purchase this cover as the company will not assist you. It is a complete sham. They advise they are an ‘insurance’ against breakdown but, when something happens and you need their assistance, they argue against providing their …

Don’t bother – ignore the cheap price as you get what you pay for. Bite the bullet and pay a bit more for a proper breakdown company. …

The most competitive and good customer service so far. Have been with them a few years but not broken down so cannot comment on that side of the service. Be careful when renewing as I was quoted £37.50 for premier cover renewal and out of …

Been with this company 3 years now and used them a couple of times. Good value for money (used no excess) and very efficient. One little negative I had to wait quite a while for the tow truck and I am a single lady (disabled) but other than that no problems would recommend this company

Scam company, I’ve 3 vehicles with this company. I broke down and they only cover a 25 minute radius apparently. They just try their best to get out of not coming for you by asking lots of questions not even related to you breaking down. Please don’t ever use this company! Wouldn’t even get 1 star if it had the option

My campervan recently died whilst on holiday. I was 3 hours away from home with 2 kids in tow. The van was making an awful noise and it was difficult getting it into gear. Sounded like a bag of spanners. I was told that as the van was …

Awful. Flat battery today that they wouldn’t come out to because I’d previously called them out for a starter motor fault in September. Will be cancelling tomorrow as it’s handy for a breakdown service to help you out. Wonder if they’d help …

Following a puncture, I was unable to fit the spare wheel on my car due to a faulty locking wheel nut key.
The terms of my policy state that in the event of a serviceable spare or locking …

Absolutely awful. Avoid at all costs!!. I called recently for a none starter due to flat battery (I left the lights on) and was advised that they would not help as I had made a call out previously and not provided evidence of any repairs, I …

Currently have a policy with this company & have for several years however please be aware for 2 years running they had a ” one off” technical glitch meaning they inform you your bank has refused the payment. On both occasions the card …

DO NOT use this company. Need reporting for breach of service. Will use any excuse not to assist you. First class my backside. Was on the phone waiting for it to be even answered for over 40 mins first time we called. Because the car was …

AVOID AVOID AVOID. A national breakdown company who only do local recovery. they are the subcontractor and then subcontract out to local recovery firms. if your car breaks down more than 25 miles from home they aren’t any good. This company …

First time we used them they were out within 45 mins to fix a flat battery. (I say them they sent a local recovery) the call centre lady was obviously at home with her friends chatting away to her and she was quite blunt and rude and clearly not interested. Second time we no one ever picked up the phone !!!!!!!!

Called when I had a broken down vehicle same script of lies like the latest review. DON’T USE very bad company. Very nice staff before your car breaks down. When your car breaks down they read a different SCRIPT . They will give all the …

Cover not fit for purpose. Broke down 200 miles from home. Purchased national recovery but at their discretion they only offered to tow us to local garage within 25 miles. We had to get a taxi to the train station and then train home. Then …

My Daughter was rescued by Emergency Assist when the clutch on her car went. She was impressed by how quickly they came to help. She was very happy with the service and thank you for taking care of my daughter Emergency Assist.

If I could give zero stars I would. Appalling company, terrible service and shouldn’t say they provide breakdown cover because they refuse to come out.
Read how many others this has happened to. …

I am a 76 year old woman with 2 cars on an Emergency Assist policy for 3 years! I broke down fortunately only yards from a slip road on the A1 motorway on the day before good Friday and the traffic was heaving. I called EA and got the …

I have been with emergency assist since 2019 because it was the cheapest I could find but the service has been the best. However this year it almost doubled on price. I was very ill at the time and only noticed the price hike 2 weeks ago I …

I do not deal with companies that automatically renew my cover.
I am happy for companies to invite me to renew but not ones that default to automatic renewal. So I will not be using Emergency Assist in the future and will warn others not to either.

They performed no service!!! Steer clear of them. Absolute useless company. My car broke down last week and they told me what needed doing. Despite being 36 weeks pregnant they took nearly 2 hours to get to me. I then got the car fixed but …

not impressed with 30mins wait for call to be answered

the actual response time of ~60mins is good but the subcontractor was not …

Do not under any circumstances go with this company. They have conned me out of a reimbursement for a flat tyre despite one of their incompetent representatives promising me that I would be refunded. When I told Emergency Assist to go and …

Suffered split sidewalls on both passenger side tyres after being unable to miss an object falling from a trailer in front of me. I was on a minor B road and it took some time for the operator to ascertain where I was despite accurate …

I will never use this service again. I was completely let down at very important time when my husband was seriously ill in hospital. I needed a home start on my husbands car, which had a flat battery. The car was started, told me needed a …

Rang this company this morning to ask for assistance as my car had a flat battery. I explained that I had been abroad for 6 weeks as my husband had been taken seriously ill while on holiday and we were unable to travel home as planned. The …

I was concerned about my car as I drove from London to Nottingham for a funeral and a problem developed. Called this company emergency number from 10.30 am and no one returned my calls or emails until 5.10 pm. Very very poor service. I have complained but have not yet received an acknowledgment.

I’ve been a member for a few years, always purchasing the premium cover which includes national recovery and onward travel, or so I thought. Unfortunately, my wife broke down last week and I tested the service for the first time. …

Steer well clear of this company!

Starter motor went on my car so called up Emergency Assist Ltd as couldn’t start …

AVOID AT ALL COST. NOT A RELIABLE COMPANY AND DO NOT LIVE UP TO THEIR RESPONSIBILITIES STATED IN MY POLICY. …

I am very dubious about this company. Too many complaints . I have tried to call them a few times about enquiring about my cover. No one answers the phone . So what if I need assistance?. Too cheap to be true. No renewal from me. And a free advice to everyone stay away and research plenty offers out there.

This company are unable to offer any service whatsoever & do not deserve to call themselves a breakdown service. …

Ive never had to use my policy yet, but cant fault this company, they’re customer service is spot on, im in the recovery industry and work with this company as a contractor and i always recommended them to customers who are not with them, i work with all the breakdown services and this is the only one i recommended

No recovery available, no cards on me to pay upfront for any other options, had to abandon car in restricted parking zone tonight and hitch a lift off a workmate who kindly drove 70mile round trip out of his way and I still have joy of …

Some things to know about this firm which I didn’t know when I signed up but – now I’ve had a breakdown – I do…
1 -they take a long time to pick up (15-30 minutes) – important if you’re …

On breaking down, it took over 45 minutes to get through to an operator. The wait time was disgusting especially on an emergency situation. The operator explained they could only arrange to tow my car to a garage and then provide an onward …

Absolutely shocking and disgusting customer service. Refused to come and help me today as car was being sold and insurance changed. Only needed battery jump starting on my drive …

Rang at 7 o clock cause my car clutch went and was told when I rang the first time I would be priority as I was broken down in the middle of a busy road and cars couldn’t get past. As a young girl there was no way I could push the car on my …

My battery didn’t start at nearly midnight in January 2023 when I called them, they told me that if for any reason I cancel, I’ll have to pay them £98.40, I didn’t see any way of getting back home so I asked them to come. …

This company responded via email to renew by clicking the link.

I wanted to speak to someone before I renewed, so I called the number and guess …

Car would not start, I suspected battery. Rang and service arrived inside the time they said. Car started by mechanic in order that I could get to battery shop. Excellent service.

My car’s tire got burst and had to call emergency assist. Recovery guy got to me in 45 mins. Quick and efficient service

I just took out a breakdown policy today with Emergency Assist Ltd. through 2Gether Insurance. Downloaded the policy documents and had a query reagarding how some mandatory stipulations apply to motorcycles. Called them and waited 25 …

Awful – 4 calls of 30 mins before I got someone, lucky it wasn’t an emergency! They told me to sort out the repair and send them the invoice. Then have waited 2 months with no response to any emails. Avoid. Now switched to another provider that responds within 2 mins, sends a mechanic within 30 minutes etc.

Please, please don’t waste your money on this company as in an emergency they don’t assist. I have been with the company for over a year and my car recently broke down. I was traveling along on a main road and possibly hit a pothole causing …

Absolute waste of money refused to assist in vehicle local recovery as said mechanical breakdown not covered by policy. Refused access to manager. Avoid as not reliable and leave you in the lurch, took third attempt to get through on the phone

Called for an hour ( 6;am ) no answer , when finally answered was told abruptly ‘ don’t open till 7 ‘ then had to pay £30 to authorise call out ! Actual company that came out to me were prompt , polite and got me up and running .

Absolutely disgusting that they dumped my car in a garage that did not have the parts to repair my car. Told me to pay for a b&b and they would pay for it, which they didn’t do. I do not recommend this company

About ten days ago, our car just wouldn’t start so we suspected a flat battery. Initial contact with company was professional and friendly. We were advised of approximate 90minute wait. So 15minutes later, absolutely delighted to receive a …

Great service the next day. Took a while to answer the phone but managed to get van off motorway and call again in the morning. Excellent service as they towed it back to where it was going to be fixed. Very happy

I took out Emergency Assist Cover because they were good value. Last night my car broke down in a remote rural location. I called them up – it took about 15-20mins on hold but when they did answer they were friendly and helpful. …

Price is great, cannot comment on the service yet but it certainly can’t get any worse than the other two top brands only thing holding me back is the ten year rule on travel in Europe.

I’m not happy with them. I have a contract with them for 2 cars (my daughter’s and my car). My daughter called them as out of the blue the car didn’t start. The battery drained. My daughter didn’t leave lights on or any other thing, battery …

I contacted emergency assist to help with my car from home. It won’t start. I was told at 4pm that they would be with me in an hour or two, no one showed up. Then I was told it will be around 7.30. Still one. Called them and I was told it …

My father in law was so close to using this company to recover his vehicle, but after being led on a wild goose chase (just to get the vehicle booked in for pick up) he decided to opt for a local company. …

Although it was very difficult to get through to the EAL, when I did I was passed onto somebody else who used a local breakdown company and they were there in about 30-45 minutes, thankfully the weather was good. I couldn’t have asked for a …

Beware of using this company. They state a 46 hour inception period before claiming. They don’t honour that. I have other cars on different policies with them, soon to be cancelled. The policy in question regards a Porsche Boxster belonging …

As an elderly lady, I was very anxious when I broke down in very bad weather. Took a while to get through to operator whose English was appalling to say the least. She also stated she could not find me even though I had broken down near a …

After choosing EA because of good reviews AND a good price you still hope you’ll never need them! Well, we were very impressed once we managed to get through. The wait was a little over half an hour but the mechanic was thorough, efficient …

There are no words to describe how bad this company is – tried to fleece us for £175 even though we’re supposed to be covered for emergencies with them – disgraceful – go with a reputable company – do not trust these scammers.

I noticed I’d missed my renewal. I emailed and asked someone to contact. They did and offered to call me later as I didn’t have my bank card to hand. The lady I spoke to rang me back at the time she said she would. Perfect. Wish I’d got her name but very good customer service. Thank you

Can only comment on the website signing up process, as only joined yesterday 25/12/2022. Very straightforward to do, even for a dinosaur as far as tech goes. Price is very important to me & the overall cost was very competitive compared to others.