Bristol Royal Infirmary reviews

This is what I see every day, the glorious Bristol Royal Infirmary old building which is closed now for restoration. It was in use until 9 years ago! If you are interested to know more, here you are: The Bristol Royal Infirmary is one of …

I had a wonderful experience at A+E. I felt like I was clutches from death, and the hour and a half wait before being seen was like being stuck in purgatory but that’s something completely out of their control. And once I reached the other …

I was treated with care and sensitivity in the emergency department in September after a pretty awful wrist fracture. Since then the orthopaedic registrars have been great but the real stars in my treatment have been the physios in the hand …

Phenomenal care, thank you all. My elderly Father was admitted to A+E for a nasty fall. He had a blood test and CT scan conducted within 4.5 hours, discharged within 5. The care and attention he received was outstanding, and on the day of a strike.

The a nd e team are absolutely outstanding. I cannot fault anyone involved in my care today. They took me seriously, were compassionate and went above and beyond. Thank you to all, the mental health doctors and the psychiatric team. You deserve the world and more. Everyone. Thank you.

Twice admitted to the BRI now. I was admitted before because of a gallbladder attack. This time I had the same attack (including one in the ward that I am currently on!) It turns out I have got an inflamed gallbladder. The ward that I am on …

My dad has had a week in the BRI and I cannot thank them enough!
The hospital was clean and friendly all staff from all job rolls were happy to help with anything and everything! …

Sorry, couldn’t give 0 stars. Horrible, unpleasant, awful, pitiful, and hopeless! Recently, I experienced chest pain at 11 p.m., my husband started phoning for an ambulance but soon discovered that they were unwilling to send one. The …

After a recent emergency referral, subsequent procedure, and aftercare, I must say, “How pleasantly surprised how brilliant the BRI was.
At the main entrance, we were greeted with a friendly and helpful volunteer who …

I spent 8 days in bri after my heart attack recently. Exceptional care throughout my stay especially in ward C805 and the surgeon who fitted my ICD. Thanks to all.

last night i had a really bad experience with one of the doctor who working in emergency department. he was verbally and emotionally abused me.
he was very rude to me. from a doctor i didn’t expect this kind of behaviour.

After one hour and a half waiting for my appointment, I went back to the reception and the guy said that a previous staff didn’t book me in. Time wasted. They didn’t even apologize.

Amazing the nurses are fantastic. Had a bit of trouble with miscommunication in a&e but once been seen properly the got me tested and found the cause of my pain quickly. I have spent 4 night in here and the nurses on my wards couldn’t be …

If you come to A&E understandably the wait is extremely long as we know this has been the case for a few years now. I mean at the very least 5 hours if you are lucky to get to part 2 of triage.I come here regularly. Nurses and doctors are …

Been there twice this week and lots in the past. Very hit and miss experiences and depends on which department you use. I was sent to Emergency by 111 so needed help, sadly staff regard you as a timewaster and treat you as if you are …

Cleaner than what it used to be,very helpful staff across all categories. I still panic a bit as the hospital is like a maze at times

My donated blood got sent here so it must be a good place. I got the rare ab+ premium blood! Get it while stocks last!

Absolutely appalling service.

My partner was referred to the Adult Congenital Heart Disease clinic, and we …

Thank you for taking great care of my great grandmother. Thank you nurse Issy and another nurse I cannot remember for ensuring her needs.

It’s been 9 hours still waiting for doctor

Simply Wow!!!! I watched the nurses work so hard and then be abused by a drunken patient and eventually a nurse be punched in the face. They were amazing! My husband went in really, really poorly, they looked after him and made him well, I …

. Been to better hospitals in Guatemala. Most of the blame lies with the Tory government with the underfunding. But still never experienced anything like it. I didn’t receive painkillers for 4 hours after I had surgery on my finger which …

AnE staff were fantastic. They where stretched but I was quite taken back by how well I was treated.

Absolute nightmare trying to park. Even dropping off at front entrance, no longer can drop an go, all parking at front entrance coned off, so got just sit an wait for taxis to move off drop off point! Visiting hours now restricted 11am-7pm …

My mum had excellent care in Adult Accident and Emergency (A&E) recently.
Thank you to brilliant Doctor Olly, his team, Doctor Hannah, Amy, Nurse Alex, Heidi(?), and everyone involved in looking after her. You’re all fantastic and I’m very grateful.

Disgusting, discharged a confused, disoriented person in pyjamas with no money, phone or house keys. Didn’t notify family or friends that he had been discharged. Will be complaining to NHS England.

Goodluck to you if you have to go at night. The reception staff are extremely rude to you and don’t care. The triage nurse was slamming the cupboards and extremely abrupt and rude. It took an hour to get my partner pain relief when she was …

I’m Absolutely disgusted by some of the staff in this hospital.
There are many unprofessional nurses, and bullies working amongst some very nice people. …

Terrible wait times for A and E. I understand the severe staff shortages that our NHS is currently under but waiting over 4 hours to only be told that the wait time is increasing to 5 or 6 is unacceptable. There needs to be more clarity over how long you will need to wait.

Waiting time in A&E is atrocious. Even third world countries have better service.

I was brought to BRI in and ambulance. Ended with immediate life threatening operation and in 2 weeks, walked out alive and well. …

I couldn’t fault my admission, by taking me straight for cardiac surgery, after a five hour wait for an ambulance, but I felt that I was being bullied by the Doctors and Consultants on the ward, when they should have been giving me some …

My husband had to visit BRI last week for a “work up” assessment as he’s going to donate his bone marrow to his sister for a transplant. I went with him for company and moral support and I’m so glad I did. The staff we encountered through …

The occupational therapists and nurses, junior to senior on ward A605 “Care for the Elderly” have lied to me repeatedly about the condition of my 90 year old mother in terms of her ability to remain independant on discharge from hospital. …

I had bad experience with rudeness doctor and unhelpful I am feeling chest pain and difficulty breathing After long time waiting the Doctor told me go home take a pain killers after waiting for 5 hours I’ll not expect that result it’s not …

Had surgery yesterday for the first time n my life. The whole experience was dealt with kindness by everyone I came into contact with, from the porter to the surgeon. A big thankyou mention to Kay in recovery who thought I would sleep for a week. The hospital is well sign posted and is spotless.

Had to take a friend to A&E recently after an injury. She was over from Northern Ireland and was incredibly complimentary about the service she received, and how genuinely lovely all of the staff were. From the security team and …

Everyone here has been absolutely amazing, all of the staff have been so caring and kind, I couldn’t have asked for any more.
One member of staff especially has been outstanding, Felicity just went that …

Fantastic Service at A&E BRI. Everyone was very friendly and caring.

They are getting 1 stars not because the hospital is bad, it’s not the hospital is actually really good and the staff are lovely but I’m giving it 1 stars because the hospital has given Boots the pharmacy contact and they are beyond …

I wish I could give negative stars… please do not come here for any minor or major problems you will not be helped. Please make sure you go to Southmead hospital. First time I had to go here with a broken arm which after waiting 4 hours …

Thank you Ram & Laura in A&E for being compassionate and calming my nerves with being an anxious patient.
Exceptional service & can’t thank you enough.
Many thanks.

Had a panic attack while in the waiting room for about an hour. Nurses didnt care. One came up to me after another patient had told reception i was having a panic attack, she asked if i needed to go out side to which i replied between …

Been here 6 hours, been told its a quiet day still number 3 to see a doctor.
Waiting room is so cold. People have given up and left. Staff not interested.

Firstly, my condition was never reported as a vaccine adverse event. Took 7 visits to be diagnosed with pericarditis caused by the 2nd covid vaccine (symptoms started a few hours after getting it). I was diagnosed and began treatment 3 …

We sat in a and e because I had a poorly tummy but I have been there twice now and I have special needs so this was stressful when all they had to do was some scans on me and move me to Southmead

Would be better if consultants actually listen to you and didn’t lie to your face about people in other departments, that have a solution to your condition, not being in when they were. Had they done so I might have been out of here 3 days earlier. Stuck up and self important medics I’m afraid. Nurses, there brill.

I would have given 5 stars, but the parking is just non-existent. I do not know why these hospitals spend a fortune on updating equipment, building specialist departments, yet do absolutely nothing for there customers to park. But also …

Poor communication, criminal wait times, specialist departments taking their own sweet time to respond to patients.
Waited 7 hours just to be seen in the emergency department with a lack of …

Rude reception staff.

I was here last week due to my daughter having an operation at the Children’s …

The finest medical, all caring and sympathetic treatment has been given to me.Thank you BRI.

As a couple, patient and partner we are attending a number of outpatient clinics this month. Everything has gone very smoothly regarding Covid-19 precautions and waiting times. The medical care is very good. We use a taxi to get to the BRI …

Been left in a cast since July and forgotten about. When having my cast put on, I was asked by the unwanted crowd of nurses sat around chatting and not doing any work (I thought you were “extremely busy”?) how I got my injury. When I told …

Excellent surgeons, nurses, and helpers.

One of the best hospitals I have been in. The staff were really kind and helpful, and looked after me so well. I know the NHS gets a bad rep sometimes, but I think the doctors and nurses who treated me couldn’t have done better, when under such resource pressure too. Thank you Dr Jess and the whole team on the majors ward.

Went here to A&E when my wife was taken ill. Great service better than a hotel, and so kind and understanding. Staff Nurse Amy was brilliant and also the staff in the observation ward. Couldn’t want for better service. Even offered free …

Came here last Wednesday as a emergency. Spent nearly a week in Ward 609. Thank you for looking after me everyone. Especially Josie x

Following a referral, I visited the BRI’s Dermatology Dept and was very impressed by the friendliness and professionalism of all the staff I meet. When I entered the building, and after reviewing the signage, I want to double check where …

Packed, overloaded, under pressure.
Staff doing wonderful job trying to see people in order or life threatening first. …

Quite the worst hospital. Shameful A and E department. An utter disgrace to The NHS.
Rude, unhelpful, demoralised, lazy staff. Disfunctional and disordered. …

Such kind and warm staff. I came to accident and emergency a few months back and I was well and truly impressed by the professionalism and absolute dedication of the nurses and doctors. …

Discusting for parking always has been. If you have a family member who is about to pass away then you can expect a parking Ticket 🎟 or a Fine. It is disgusting how the trust fines you for visiting a dieing family member …

I understand in the current situation things are busy. But………. two days in trying to get ward 522 to answer the phone for an update on my seriously ill parent. Bring back the ward clerks please so we can check to see if our loved ones are ok due to restrictions on visiting

to all the people that give any hospitals a one star review to bolster their own sense of entitlement need to wake up and smell the coffee, First of all the staff are worked off their feet constantly understaffed, underpaid and …

Thank you to our wonderful team at the BRI. They have helped me more than once and show a level of dedication and empathy which would justify each and every person there being paid their own weight in gold. Can’t speak highly enough of them

Thrilled with the care I received at A&E for concussion after a recent head injury. I saw so many different staff during my short visit and all were friendly, helpful, caring and professional. The whole visit including a CT scan took only two hours which is a nice bonus. Thank you very much to all the staff🤗 …

If you need really urgent medical care don’t go there. I came in with the worst abdominal pain I ever had in my life, I got other symptoms while I was there, my husband spoke to the receptionist 5 times as it says on their screen to alert …

Don’t bother with A&E, once Triage have seen you they will forget you. If you are diabetic make sure you take a packed lunch as you will get nothing from the staff. Would praise the staff but didn’t see anyone for over 3 hours, or if I did they were drinking their coffee.

Excellent care. Recently attended 3 appointments at the liverunit for my 88yr old mum. Excellent care each time. Dr Portal told mum he would look after her and he kept his promise. Thank you and all your staff.

Thank you! Staff in adult A and E and the staff on the surgical assessment ward were absolutely amazing, kind, caring and couldn’t do enough to help me. Thank you so much.

Had a long wait in A and E and even though it was a quiet time, I still waited over 11 hours in (just under 4 to be shown to a bed, to wait another 5 hours till a doctor could see whether I needed intravenous antibiotics). I do not in any …

Good hospital, nice range of shops for visitors. Friendly staff. They didnt mind us staying past 10pm one night, but the outside doors got locked and struggled to find a way out!!! seemed to have tasty food. Nurses in ICU very caring and …

Emergency are so caring to both patients and relatives.

I’m sure that in the main Bristol Royal Infirmary is an excellant Hospital. However, after today’s experience there is one area that needs drastic change. …

Was admitted in June for a ruptured spleen after coming off my bike. The care from the word go was unbelievable. All the staff were super friendly and supportive, chatty and always with smiles on their faces. Just what you need when your …

Have had 4 procedures. The building is improving in looks and the cardiac centre is amazing.
My most recent experience shows the pressure the NHS is under. The hours I spent …

Had the most terrible experience today no smile of friendly greeting from the receptionist this was after waiting for around a minute or two for her to acknowledge me then the attitude of the nurse Agnes who would not listen or answer my …

The BRI has some good staff and can deal with anything (although you may have to wait for long periods). However, overall it can be uncoordinated and disorganised and fail to consider patients as people rather than just as cases to match to …

Cheryl, Jess and Dr Imran (as well as others in the Rheumatology dept) are amongst the nicest people i have encountered, great advice, tailored to me rather than just reading off a sheet. Great rapport building and interaction with patients. Cannot give enough praise to their professionalism and quality of care. Thanks guys 🙂

I recently had an ablation done as a day patient at the cardiac ward. The care, concern, explanation of procedure and friendliness of staff was second to none. In fact excellent. The only bad part which wasn’t their fault was the …