Bristol Royal Infirmary average reviews all over the web

3.4
Total Reviews 80

Average reviews from all platforms

Average Rating 3.4

Average reviews from all platforms

  • 5.0
    42
  • 4.0
    4
  • 3.0
    2
  • 2.0
    6
  • 1.0
    26
Bristol Royal Infirmary reviews breakdown:
Google
3.4
80

Your Business? Manage your review for FREE

Manage your Review

Don’t Forget to Share your Valuable Feedback

Write a Review

80 Bristol Royal Infirmary reviews on Google

AS
Ali Sharabiani 8 months ago on Google
( 5 out of 5 )

This is what I see every day, the glorious Bristol Royal Infirmary old building which is closed now for restoration. It was in use until 9 years ago! If you are interested to know more, here you are: The Bristol Royal Infirmary is one of …

FV
Florian Varga 8 months ago on Google
( 5 out of 5 )

I had a wonderful experience at A+E. I felt like I was clutches from death, and the hour and a half wait before being seen was like being stuck in purgatory but that’s something completely out of their control. And once I reached the other …

CP
Clare Porter 8 months ago on Google
( 5 out of 5 )

I was treated with care and sensitivity in the emergency department in September after a pretty awful wrist fracture. Since then the orthopaedic registrars have been great but the real stars in my treatment have been the physios in the hand …

AS
A S 8 months ago on Google
( 5 out of 5 )

Phenomenal care, thank you all. My elderly Father was admitted to A+E for a nasty fall. He had a blood test and CT scan conducted within 4.5 hours, discharged within 5. The care and attention he received was outstanding, and on the day of a strike.

SH
Samantha Harvey 8 months ago on Google
( 5 out of 5 )

The a nd e team are absolutely outstanding. I cannot fault anyone involved in my care today. They took me seriously, were compassionate and went above and beyond. Thank you to all, the mental health doctors and the psychiatric team. You deserve the world and more. Everyone. Thank you.

BB
Ben Burgess 8 months ago on Google
( 5 out of 5 )

Twice admitted to the BRI now. I was admitted before because of a gallbladder attack. This time I had the same attack (including one in the ward that I am currently on!) It turns out I have got an inflamed gallbladder. The ward that I am on …

KB
Kayleigh Bishop 8 months ago on Google
( 5 out of 5 )

My dad has had a week in the BRI and I cannot thank them enough!
The hospital was clean and friendly all staff from all job rolls were happy to help with anything and everything! …

SS
Shubhada Sanap 8 months ago on Google
( 1 out of 5 )

Sorry, couldn’t give 0 stars. Horrible, unpleasant, awful, pitiful, and hopeless! Recently, I experienced chest pain at 11 p.m., my husband started phoning for an ambulance but soon discovered that they were unwilling to send one. The …

PC
Paul Collings 8 months ago on Google
( 5 out of 5 )

After a recent emergency referral, subsequent procedure, and aftercare, I must say, “How pleasantly surprised how brilliant the BRI was.
At the main entrance, we were greeted with a friendly and helpful volunteer who …

KS
keith sanders 8 months ago on Google
( 5 out of 5 )

I spent 8 days in bri after my heart attack recently. Exceptional care throughout my stay especially in ward C805 and the surgeon who fitted my ICD. Thanks to all.

MA
mamtha alex 8 months ago on Google
( 1 out of 5 )

last night i had a really bad experience with one of the doctor who working in emergency department. he was verbally and emotionally abused me.
he was very rude to me. from a doctor i didn’t expect this kind of behaviour.

RM
Rich Mason 8 months ago on Google
( 1 out of 5 )

After one hour and a half waiting for my appointment, I went back to the reception and the guy said that a previous staff didn’t book me in. Time wasted. They didn’t even apologize.

LW
Laura Wilcox 8 months ago on Google
( 5 out of 5 )

Amazing the nurses are fantastic. Had a bit of trouble with miscommunication in a&e but once been seen properly the got me tested and found the cause of my pain quickly. I have spent 4 night in here and the nurses on my wards couldn’t be …

NS
Nyoaka Squire 8 months ago on Google
( 1 out of 5 )

If you come to A&E understandably the wait is extremely long as we know this has been the case for a few years now. I mean at the very least 5 hours if you are lucky to get to part 2 of triage.I come here regularly. Nurses and doctors are …

JA
J Amara 8 months ago on Google
( 2 out of 5 )

Been there twice this week and lots in the past. Very hit and miss experiences and depends on which department you use. I was sent to Emergency by 111 so needed help, sadly staff regard you as a timewaster and treat you as if you are …

KR
Kylie Richard 8 months ago on Google
( 4 out of 5 )

Cleaner than what it used to be,very helpful staff across all categories. I still panic a bit as the hospital is like a maze at times

R
Rob 8 months ago on Google
( 5 out of 5 )

My donated blood got sent here so it must be a good place. I got the rare ab+ premium blood! Get it while stocks last!

MS
Matvej Smirnoff 8 months ago on Google
( 1 out of 5 )

Absolutely appalling service.

My partner was referred to the Adult Congenital Heart Disease clinic, and we …

L
Lily 8 months ago on Google
( 5 out of 5 )

Thank you for taking great care of my great grandmother. Thank you nurse Issy and another nurse I cannot remember for ensuring her needs.

TG
TAHIR GUJJAR 8 months ago on Google
( 1 out of 5 )

It’s been 9 hours still waiting for doctor

TV
Tina Vickery 8 months ago on Google
( 5 out of 5 )

Simply Wow!!!! I watched the nurses work so hard and then be abused by a drunken patient and eventually a nurse be punched in the face. They were amazing! My husband went in really, really poorly, they looked after him and made him well, I …

NL
Nathan Lawrence 8 months ago on Google
( 1 out of 5 )

. Been to better hospitals in Guatemala. Most of the blame lies with the Tory government with the underfunding. But still never experienced anything like it. I didn’t receive painkillers for 4 hours after I had surgery on my finger which …

JD
Justin Drennan 8 months ago on Google
( 5 out of 5 )

AnE staff were fantastic. They where stretched but I was quite taken back by how well I was treated.

JS
J S 8 months ago on Google
( 3 out of 5 )

Absolute nightmare trying to park. Even dropping off at front entrance, no longer can drop an go, all parking at front entrance coned off, so got just sit an wait for taxis to move off drop off point! Visiting hours now restricted 11am-7pm …

AR
Angela Rolle 8 months ago on Google
( 5 out of 5 )

My mum had excellent care in Adult Accident and Emergency (A&E) recently.
Thank you to brilliant Doctor Olly, his team, Doctor Hannah, Amy, Nurse Alex, Heidi(?), and everyone involved in looking after her. You’re all fantastic and I’m very grateful.

KC
Kathryn Coles 8 months ago on Google
( 1 out of 5 )

Disgusting, discharged a confused, disoriented person in pyjamas with no money, phone or house keys. Didn’t notify family or friends that he had been discharged. Will be complaining to NHS England.

LC
Luke Christie 8 months ago on Google
( 3 out of 5 )

Goodluck to you if you have to go at night. The reception staff are extremely rude to you and don’t care. The triage nurse was slamming the cupboards and extremely abrupt and rude. It took an hour to get my partner pain relief when she was …

JW
Jai W 8 months ago on Google
( 1 out of 5 )

I’m Absolutely disgusted by some of the staff in this hospital.
There are many unprofessional nurses, and bullies working amongst some very nice people. …

A
andkondude 8 months ago on Google
( 1 out of 5 )

Terrible wait times for A and E. I understand the severe staff shortages that our NHS is currently under but waiting over 4 hours to only be told that the wait time is increasing to 5 or 6 is unacceptable. There needs to be more clarity over how long you will need to wait.

FJ
Faizal Jaffer 8 months ago on Google
( 1 out of 5 )

Waiting time in A&E is atrocious. Even third world countries have better service.

PW
Philip Wee 8 months ago on Google
( 5 out of 5 )

I was brought to BRI in and ambulance. Ended with immediate life threatening operation and in 2 weeks, walked out alive and well. …

JK
Jay Kidman 8 months ago on Google
( 4 out of 5 )

I couldn’t fault my admission, by taking me straight for cardiac surgery, after a five hour wait for an ambulance, but I felt that I was being bullied by the Doctors and Consultants on the ward, when they should have been giving me some …

S
Susan 8 months ago on Google
( 5 out of 5 )

My husband had to visit BRI last week for a “work up” assessment as he’s going to donate his bone marrow to his sister for a transplant. I went with him for company and moral support and I’m so glad I did. The staff we encountered through …

CW
Caroline Waters 8 months ago on Google
( 1 out of 5 )

The occupational therapists and nurses, junior to senior on ward A605 “Care for the Elderly” have lied to me repeatedly about the condition of my 90 year old mother in terms of her ability to remain independant on discharge from hospital. …

AA
Aan Aan 8 months ago on Google
( 1 out of 5 )

I had bad experience with rudeness doctor and unhelpful I am feeling chest pain and difficulty breathing After long time waiting the Doctor told me go home take a pain killers after waiting for 5 hours I’ll not expect that result it’s not …

JB
Jacqueline Ballard 8 months ago on Google
( 5 out of 5 )

Had surgery yesterday for the first time n my life. The whole experience was dealt with kindness by everyone I came into contact with, from the porter to the surgeon. A big thankyou mention to Kay in recovery who thought I would sleep for a week. The hospital is well sign posted and is spotless.

CL
craig lintern 8 months ago on Google
( 5 out of 5 )

Had to take a friend to A&E recently after an injury. She was over from Northern Ireland and was incredibly complimentary about the service she received, and how genuinely lovely all of the staff were. From the security team and …

K
Kl 8 months ago on Google
( 5 out of 5 )

Everyone here has been absolutely amazing, all of the staff have been so caring and kind, I couldn’t have asked for any more.
One member of staff especially has been outstanding, Felicity just went that …

MS
Martin Shearer 8 months ago on Google
( 5 out of 5 )

Fantastic Service at A&E BRI. Everyone was very friendly and caring.

IR
Issy R 8 months ago on Google
( 1 out of 5 )

They are getting 1 stars not because the hospital is bad, it’s not the hospital is actually really good and the staff are lovely but I’m giving it 1 stars because the hospital has given Boots the pharmacy contact and they are beyond …

J
Joshua 8 months ago on Google
( 1 out of 5 )

I wish I could give negative stars… please do not come here for any minor or major problems you will not be helped. Please make sure you go to Southmead hospital. First time I had to go here with a broken arm which after waiting 4 hours …

HD
Hannah Dean 8 months ago on Google
( 5 out of 5 )

Thank you Ram & Laura in A&E for being compassionate and calming my nerves with being an anxious patient.
Exceptional service & can’t thank you enough.
Many thanks.

JT
Jordan Taylor 8 months ago on Google
( 1 out of 5 )

Had a panic attack while in the waiting room for about an hour. Nurses didnt care. One came up to me after another patient had told reception i was having a panic attack, she asked if i needed to go out side to which i replied between …

CG
Colin Gardner 8 months ago on Google
( 1 out of 5 )

Been here 6 hours, been told its a quiet day still number 3 to see a doctor.
Waiting room is so cold. People have given up and left. Staff not interested.

HK
Haider Kaiylar 8 months ago on Google
( 1 out of 5 )

Firstly, my condition was never reported as a vaccine adverse event. Took 7 visits to be diagnosed with pericarditis caused by the 2nd covid vaccine (symptoms started a few hours after getting it). I was diagnosed and began treatment 3 …

IS
Isabel Stokes 8 months ago on Google
( 1 out of 5 )

We sat in a and e because I had a poorly tummy but I have been there twice now and I have special needs so this was stressful when all they had to do was some scans on me and move me to Southmead

TC
Tim Copley 8 months ago on Google
( 1 out of 5 )

Would be better if consultants actually listen to you and didn’t lie to your face about people in other departments, that have a solution to your condition, not being in when they were. Had they done so I might have been out of here 3 days earlier. Stuck up and self important medics I’m afraid. Nurses, there brill.

GT
gair talboys 8 months ago on Google
( 4 out of 5 )

I would have given 5 stars, but the parking is just non-existent. I do not know why these hospitals spend a fortune on updating equipment, building specialist departments, yet do absolutely nothing for there customers to park. But also …

TC
T C 8 months ago on Google
( 1 out of 5 )

Poor communication, criminal wait times, specialist departments taking their own sweet time to respond to patients.
Waited 7 hours just to be seen in the emergency department with a lack of …

SH
Sophinia H 8 months ago on Google
( 1 out of 5 )

Rude reception staff.

I was here last week due to my daughter having an operation at the Children’s …

NE
Nick Edwards 8 months ago on Google
( 5 out of 5 )

The finest medical, all caring and sympathetic treatment has been given to me.Thank you BRI.

AH
Andy Hunt 8 months ago on Google
( 5 out of 5 )

As a couple, patient and partner we are attending a number of outpatient clinics this month. Everything has gone very smoothly regarding Covid-19 precautions and waiting times. The medical care is very good. We use a taxi to get to the BRI …

CM
Circa Music 8 months ago on Google
( 1 out of 5 )

Been left in a cast since July and forgotten about. When having my cast put on, I was asked by the unwanted crowd of nurses sat around chatting and not doing any work (I thought you were “extremely busy”?) how I got my injury. When I told …

SL
stella lumyou 8 months ago on Google
( 5 out of 5 )

Excellent surgeons, nurses, and helpers.

JS
jamesboris simmonds 8 months ago on Google
( 5 out of 5 )

One of the best hospitals I have been in. The staff were really kind and helpful, and looked after me so well. I know the NHS gets a bad rep sometimes, but I think the doctors and nurses who treated me couldn’t have done better, when under such resource pressure too. Thank you Dr Jess and the whole team on the majors ward.

WJ
Wayne Jones 8 months ago on Google
( 5 out of 5 )

Went here to A&E when my wife was taken ill. Great service better than a hotel, and so kind and understanding. Staff Nurse Amy was brilliant and also the staff in the observation ward. Couldn’t want for better service. Even offered free …

BB
Ben Burgess 8 months ago on Google
( 5 out of 5 )

Came here last Wednesday as a emergency. Spent nearly a week in Ward 609. Thank you for looking after me everyone. Especially Josie x

PE
Paul Edwards 8 months ago on Google
( 5 out of 5 )

Following a referral, I visited the BRI’s Dermatology Dept and was very impressed by the friendliness and professionalism of all the staff I meet. When I entered the building, and after reviewing the signage, I want to double check where …

D
David 8 months ago on Google
( 5 out of 5 )

Packed, overloaded, under pressure.
Staff doing wonderful job trying to see people in order or life threatening first. …

JB
jonathan barter 8 months ago on Google
( 1 out of 5 )

Quite the worst hospital. Shameful A and E department. An utter disgrace to The NHS.
Rude, unhelpful, demoralised, lazy staff. Disfunctional and disordered. …

GC
Gloria Childs 8 months ago on Google
( 5 out of 5 )

Such kind and warm staff. I came to accident and emergency a few months back and I was well and truly impressed by the professionalism and absolute dedication of the nurses and doctors. …

S�
Simon “Simon Wies FPV” w 8 months ago on Google
( 2 out of 5 )

Discusting for parking always has been. If you have a family member who is about to pass away then you can expect a parking Ticket 🎟 or a Fine. It is disgusting how the trust fines you for visiting a dieing family member …

AA
Andy Anderson 8 months ago on Google
( 2 out of 5 )

I understand in the current situation things are busy. But………. two days in trying to get ward 522 to answer the phone for an update on my seriously ill parent. Bring back the ward clerks please so we can check to see if our loved ones are ok due to restrictions on visiting

GG
Gnorrock Gaming 8 months ago on Google
( 5 out of 5 )

to all the people that give any hospitals a one star review to bolster their own sense of entitlement need to wake up and smell the coffee, First of all the staff are worked off their feet constantly understaffed, underpaid and …

FC
Finlay Campbell 8 months ago on Google
( 5 out of 5 )

Thank you to our wonderful team at the BRI. They have helped me more than once and show a level of dedication and empathy which would justify each and every person there being paid their own weight in gold. Can’t speak highly enough of them

WD
Will Davies 8 months ago on Google
( 5 out of 5 )

Thrilled with the care I received at A&E for concussion after a recent head injury. I saw so many different staff during my short visit and all were friendly, helpful, caring and professional. The whole visit including a CT scan took only two hours which is a nice bonus. Thank you very much to all the staff🤗 …

TI
Tina Ivanov Ashworth 8 months ago on Google
( 2 out of 5 )

If you need really urgent medical care don’t go there. I came in with the worst abdominal pain I ever had in my life, I got other symptoms while I was there, my husband spoke to the receptionist 5 times as it says on their screen to alert …

JW
Jason Wakeham 8 months ago on Google
( 1 out of 5 )

Don’t bother with A&E, once Triage have seen you they will forget you. If you are diabetic make sure you take a packed lunch as you will get nothing from the staff. Would praise the staff but didn’t see anyone for over 3 hours, or if I did they were drinking their coffee.

CG
Car G 8 months ago on Google
( 5 out of 5 )

Excellent care. Recently attended 3 appointments at the liverunit for my 88yr old mum. Excellent care each time. Dr Portal told mum he would look after her and he kept his promise. Thank you and all your staff.

IA
I am Not A Number 8 months ago on Google
( 5 out of 5 )

Thank you! Staff in adult A and E and the staff on the surgical assessment ward were absolutely amazing, kind, caring and couldn’t do enough to help me. Thank you so much.

A
Annie 8 months ago on Google
( 2 out of 5 )

Had a long wait in A and E and even though it was a quiet time, I still waited over 11 hours in (just under 4 to be shown to a bed, to wait another 5 hours till a doctor could see whether I needed intravenous antibiotics). I do not in any …

H
Hayley 8 months ago on Google
( 5 out of 5 )

Good hospital, nice range of shops for visitors. Friendly staff. They didnt mind us staying past 10pm one night, but the outside doors got locked and struggled to find a way out!!! seemed to have tasty food. Nurses in ICU very caring and …

NN
nick needham 8 months ago on Google
( 5 out of 5 )

Emergency are so caring to both patients and relatives.

MC
Mary Cassell 8 months ago on Google
( 4 out of 5 )

I’m sure that in the main Bristol Royal Infirmary is an excellant Hospital. However, after today’s experience there is one area that needs drastic change. …

LR
Liam Rush 8 months ago on Google
( 5 out of 5 )

Was admitted in June for a ruptured spleen after coming off my bike. The care from the word go was unbelievable. All the staff were super friendly and supportive, chatty and always with smiles on their faces. Just what you need when your …

RP
robert pearce 8 months ago on Google
( 5 out of 5 )

Have had 4 procedures. The building is improving in looks and the cardiac centre is amazing.
My most recent experience shows the pressure the NHS is under. The hours I spent …

CG
Carol Gill 8 months ago on Google
( 1 out of 5 )

Had the most terrible experience today no smile of friendly greeting from the receptionist this was after waiting for around a minute or two for her to acknowledge me then the attitude of the nurse Agnes who would not listen or answer my …

AW
Ambrose Wilkie 8 months ago on Google
( 2 out of 5 )

The BRI has some good staff and can deal with anything (although you may have to wait for long periods). However, overall it can be uncoordinated and disorganised and fail to consider patients as people rather than just as cases to match to …

JC
Josh Cook 8 months ago on Google
( 5 out of 5 )

Cheryl, Jess and Dr Imran (as well as others in the Rheumatology dept) are amongst the nicest people i have encountered, great advice, tailored to me rather than just reading off a sheet. Great rapport building and interaction with patients. Cannot give enough praise to their professionalism and quality of care. Thanks guys 🙂

PB
Pam Burton 8 months ago on Google
( 5 out of 5 )

I recently had an ablation done as a day patient at the cardiac ward. The care, concern, explanation of procedure and friendliness of staff was second to none. In fact excellent. The only bad part which wasn’t their fault was the …

Read more reviews about Health,Hospital companies and services

North Cotswold Hospital

Review

Hemel Hempstead Hospital

Review

Tarporley War Memorial Hospital

Review

Horsham Hospital

Review

Mount Vernon Hospital

Review

Isle Of Wight NHS Trust

Review