Bristow & Sutor reviews

Wish I could give 0! Absolutely disgusting! Had one letter sent from them dated Dec but received it two days ago and yesterday bailiff telling me I need to pay full amount. Prior to that letters were sent to my …

Asked for a payment plan they said the best they can do is give me until tomorrow to let me call my friends ( of which I have 2 and are financially struggling too) but that’s it will we attend your property I stated I have disabled children …

Disgusting company have just stolen £400 off my ex GF who is a single mum to 4 kids. All she did was park with one wheel touching a line in a parking bay. The money they took was her rent money, now her and the 4 kids are facing eviction …

Would have given 0 stars. Spoke to the lovely Alan today who said I’d have ‘court’ enforcement agents at my door tomorrow morning.I recorded the call as I’d seen so many dreadful things on line about these clowns.I had a penalty charge …

Disgusting company… my wife had an outstanding congestion charge for TFL in 2022 .. she made a payment arrangement to pay of the charge on a monthly basis – she missed just one payment and an enforcement officer by the name of Bob turned …

If I could give 0 stars I would. Awful people to deal with. My advice is go back to the original debtor and try negotiating with them, they are able to reduce the amounts being asked for. In my case Council tax debt from a previous address …

Absolutely disgraceful company. They harass with texts and 1 letter but do not reply to any response back, I text the number, emailed them, called but no reply at all.. then I get a message saying I have given lack of response!!! Absolute …

I would give a zero if i could but it wont let you.

This is the worst bully boy company in the uk. Nobody chooses to deal with them. …

Absolutely dreadful. Wouldn’t accept any payment plan , left messages on WhatsApp and emails , requested call back but got nothing . Someone replied to me few days later on WhatsApp when I reached my deadline . Apparently they sent two …

Worst company I have ever dealt with. Very rude staff from the staff in the office to agents. They treat you as if they have your life in their hands, either pay or…No way to get to an agreement, robbing off is their main purpose. No …

Absolutely disgusting company. Received only one letter and had 8 days to pay?! The people working there need a big reality check – especially SIMON, AMY AND SUMAIRA – rude people with no manners at all. One of your answers to FAQs is “we …

They are an awful organisation that is determined to make your life hell. Even when you express your intentions to repay your debt and ask to set up an affordable payment plan to pay of your debt they would only give me to the end of the …

Disgusting, I thought it was illegal for companies to operate like this. I received a letter off this company dated 26th March informing me I must pay or make an agreement by 05th May on the 10th of May!! For a PCN I picked up for only …

RUDE !!! People who answer the phone have ZERO customer service skills, speak over you when you’re speaking, not a single care in the world for the people speaking, or their problems!! …

Condescending staff that will not listen. Very aggressive/threatening behaviour from the “agent” Mr Diaz, who was completely dismissive of mental health and financial hardship. Transport for London seem to like to penalise visitors to the …

I’ve been attempting to make an complaint, but they put so many hoops in front of you. I’m now contacting an independent company.
I received a visit from a gentleman called Sebastien Vefrie Ref. 1617 on behalf …

How this company are legally allow to deal with debts is beyond belief. My debt was for council tax where I had been paying the council every month, but unbeknown to me, my total payments sent by standing order, had been taken off a …

The people work for this company don’t understand that they are humans too or may be they are not I might be wrong. Only interested in money with people that are already struggling. They are suppose to help not put people on road. They have …

1 star is way to high for this company. They have no manners on how to talk to a person. The amount times a chat that has been ended without my questions be answers and when I mentioned that I would like to complain about a previous colleague he was not bothered at all. Customer service at this place need to be looked at.

If I could give 0 stars I would. My partner got a very threatening email from this company this morning and with it being the first time we’ve ever heard from them it really panicked us. They won’t say who he owes money to, how much or any …

Absolutely disgusting company.

Claimed to have sent me letters which never arrived, and one day while I’m in my …

Even though my partner has set up a payment plan and kept to it , this shower of a firm are still sending bailiffs to the door and threatening letters. They have never followed any correct procedure and don’t seem to care even after filing …

This company is AWFUL!!! I had to change my whole mobile number and make up a new email for these people to leave me ALONE. They contact you every 3 days! To pressure you into payin a debt. I have given them untolds evidence that is not my …

Scammers!!! Scammers!!! Scammers!!!

They didn’t know any of my details, called me and threatened to pay some money. …

Liars and robotic rude staff that have mental health issues. Hung the phone up rather than listen to my queries after paying my dept to them even after they asked if I want to discuss anything. From the reviews their company isn’t fit for purpose

Horrendous company!! Had a fine we were unaware of as the company had been sending the letters to our old address, funny how they found us when an agent visits! £60 fine now £405, we never even argued with anyone about it due to the panic …

Indimating, sent two texts messages demanding full payment by 10am else the car would be removed, spoke too an agent via phone was rude and obnoxious threating and indimating, I never ever want too deal with this man or company again. How …

Disgusted with this “Company” Im a vulnerable special needs adult and I was sent 3 text messages and received a phone call. The text messages were regarding Im to make a payment, a final warning and that Enforcement officers will be …

Absolutely terrible. Just paid a penalty charge notice (letter dated 1.3.23), which came in the post TODAY. Do they simply write these up and SIT on these letters for days before posting??? Had to drop what I was doing in order to pay as the Pay By date is the 9th (today is the 8th). Regardless, paid.

I was asked by a friend to look into his council tax debt, and to work out why they saying he owed them money. After being put in tuch with one enforcement officer I explained to him that this is a mistake and they won’t be getting anything …

I was spoken to in an extremely harsh and threatening manner with the phone operator just repeating that action will be taken without even taking any interest in anything I had to say. …

Apparently can’t set up a payment plan if it’s a TFL debt . What nonsense. They sent me a letter dated the 9th I received it on the 17th. And low and behold the 17th was the last date I had to pay the debt. Horrible horrible people. delt with a women called Claire. Vile person

A huge huge thank you to B & S. I had a call with them this morning, and informed them of my current circumstances and they worked well with me to come to an arrangement which was a big weight off my shoulders. They are only there to do a …

Disgusting company who don’t care about people’s circumstances. How they are still in business is a mystery. If you need to complain please contact CIVEA (UK)

Anyone who receives letter from this company go to your local citizens advice bureau as quick as possible. They can help you to stop them. Bristow and Suttor thinks that they are untouchable but they are wrong! Only heartless people work for this company , they should be ashamed for themselves.

Imagine getting up everyday knowing all you can achieve is to harass and speak down to people – often pushing them to the edge and god forbid worse – what a waste of lives these foul individuals lead – zero humanity, zero compassion – what …

I’m getting sick to death of the extortion tactics used by these people. Pure evil they are. They’d take your soul of they could. Horrible company. Horrible people working for them. How about the people all turn up to your offices and take YOUR car? Council tax is extortion in the first place.

If i could have given 0 stars I would have!!!! Absolutely awful people to deal with. Have no idea what they are doing!!! U can’t get in contact with a real person unhelpful and rude. Don’t do homework about people been threatening my …

Would also give zero. Clueless staff, waited for a phone call back and was basically threatened. Don’t know legal terms of what they were dealing with. Ridiculous repayments requested. Appreciate debt is a difficult subject but no need to bully and harass people.

Absolutely disgusting creatures. Bullying techniques employed and vile customer service. They need to realise that you catch more flies with honey than vinegar!! Their parents must be really proud 👌 …

Today I have received post from them about my Penalty charge Notice no ones contact me before about my penalty charge parking so I’m so unhappy from £3 I have to pay nearly £300 so angry how much they are put interested. 300% 😡😡😡 …

This company is a NIGHTMARE to deal with they send text messages that allow you to reply but they don’t read them. Many of the staff seem to have little knowledge of property ownership (Tenants in common puzzles them) and they have …

I honestly think this company is brilliant. A little hard ar first but once I found right phone number and they was so happy too help. Payment plan in place. Alot friendler then most like Jacobs as they are just bullies.

Disgusting company. I understand they have a job today but surely they are regulated and have to follow some sort of protocol. From what I’ve researched, they have to be more careful with vulnerable people, example; single parents, people …

I also tried setting up a payment plan, They accepted 2months of a plan, Then demanded the full amount, After stating I couldn’t afford it, They then wanted to split it in to 6months, Still couldn’t afford it, Tried to set up a more then …

There harassing me constantly I told them I’m happy to pay but can’t pay in full need a payment plan they keep refusing 4months later there still at it could off been paid off but there stuck up there own ars and won’t accept it feel sorry for anyone who tries to enter my own be a funeral for them

This company make it incredibly difficult to communicate with them.
They don’t provide an email address on their website or app.
The text and chat options are bots, not people, and resolve nothing. …

If I could put a no stars I certainly would! What an awful company! I have just had a very unpleasant and disgusting man on the phone to me. Theses people need shutting down. Yes I owe money and yes I am paying them, but yet a week before Christmas there is no need for anyone to be spoken to the way I just have been! 😡😡😡 …

Shame on TFL for associating themselves with this company. No letter from TFL, then threats of validation from this company for a “debt” of £10, even though my account was paid up in full. They have no access to TFL’s website to check …

I have never been so disappointed with a company as much as I am with these..
1 star is even too much for them,
I have been trying to make contact with these for almost a week now and getting …

when I received first letter I called them so many times but no any answer I tried to chat but just waiting waiting waiting I emailed them but no any reply i tried to pay via online but my account reference number not work on they website …

Having manage to overpay by £200, I have been informed that they will issue me a CHEQUE within 14 days. You would think that a company, who is quick to take your money, would have the capability to do a bank transfer

Nasty spiteful people. No care for vounerable people, threatening texts and phonecalls. Dealt with Allan who threatened me with taking my van(didnt listen when i explained its leased) said he would enter my home and take items. Would not …

Walked downstairs today to find a debt collection agent in my house looking for someone who provided a fake address / has never lived at the property. I mean… Really??? …

Awful company, person on phone was rude, blunt and very unsympathetic of personal curcumstances. Lord knows why TFL uses these jokers. would give minus stars if possible

The agent that attended my property claimed that he did not need to accept my IVA reference number. An IVA is legally binding. You are not above the law. Shame on all of you.

This company makes it very difficult to make a payment arrangement that you can afford seeming to actively block your ability to do so using thuggish, bullying tactics. Disappointed this is the best that the local council can do

Hi all, can someone tell me if they are still operating from B98 0FL? They will not pick up any calls, so the only way is to go to their current address. Thanks

this company should not be allowed to operate the way they do, make threats and scare people, they charge a bomb to ring them n if you try any other way of contacting them they never answer, sick of emails sayin ive not been in touch when your whats app n live chats is me contacting you but you never answer, joke of a company

TAKE MY ADVISE and talk to some one to set up payment plan! And recorded the conversation! Don not attempt anything on there website to set up a payment plan. Apparently it’s no a payment plan unless you actually speak to them and they …

I am currently on hold to this god awful company they’ve been nothing but dreadful ever since I ever had the misfortune of dealing with them. Originally agreed a payment plan over the phone (the only time I ever got through) spoke to …

Extremely condescending agent at the door, very rude and only interested in payments for his commission. Wouldn’t discuss agreeing a payment plan till he had completed a control of goods order, wouldn’t answer any questions, couldn’t …

We paid this company in full, the payment went out of our bank and displays the correct details on our bank transaction, the balance also cleared on “our account”. …

So I got a letter regarding a parking fine I didn’t even know I had , got a letter dated the 26th must be paid in full or else …but funny thing is the letter didn’t arrive until the 28th ..so straight away that’s another 80 quid to them …

I am not sure if you can give no stars but I will try (see you can’t post unless you give 1 star).This company sends you a letter with a contact number to discuss your case, which you do, thinking they will talk about helping you. I tried …

This company are an absolute disgusting outfit. I’ve dealt with criminals that are better. I’ve been trying to get through to them for a couple months now and nothing. Even though I’m doing my best to pay my debt each month,,all they keep …

Vile company I called up to say due to not being able to work as my car is off the road they said no problem I can pay 9th June they turn up today demanding the balance in full and tried pushing pasts my fiancee with my 3 kids in the house I hope you chock on your money

If I could give 0 stars I would. My debt is relating to a parking charge for a car I haven’t owned for 14 months and had no idea about. Bristow and Sutor were sending letters to my former address despite knowing I didn’t live there and DVLA …

The first time I rang them, the advisor was not very helpful with my situation, I owed council tax for a previous property but it wasn’t all mine. She asked if I could pay it all then claim in back? (errr no) ended up going to the bailiff, …

If I coul give a 0 I would, these people are RUDE, even when paying the money monthly, they chance tel numbers like they changing nappies, nowhere to be contacted from, awful and disgusting company

I would like to say what a Mickey Mouse joke of a company you are
Harassing me sending me threatening txt messages
When I have never once missed a payment …

Spoke to Marie today absolute angel I’ve been through a really tough time recently and she was so supportive and understanding she needs a pay raise❤️ Thank you Marie …

Me and my wife set up a payment plan of £330 a month!..we was 2 days late on a payment due to wages being in late and we got threatening emails,letters and they sent 2 bayliffs round to collect the full amount which they never got.let me …

No debt collector is going to get a good review, but these clowns are NOT CONTACTABLE any day or any time. So don’t waste your time with any of the contact options. This is clearly done on purpose so you rack up even more debt. Not only is …

This company has accused me of ignoring their communications but the truth is they are literally impossible to contact. In the last week I have been on hold for 20 minutes during my lunch break (no answer) and again on hold for 40 minutes …

Quick enough to call me up, harassing me for my money. Soon as they owe ME money, nobody answers, I sat waiting for somebody to pick up for over an hour. I’ve sent WhatsApp, texts and done everything their pointless website tells you to. …

Awful company won’t listen to you if you want to reduce your payments as cost of living increases . They have zero sympathy for you heartless the lot of them . They have cheek to charge you for the 0871 call. Use google get the other number …

Taking emergency vehicle of road, under Sadiq Khan Ulez
You are a total disgrace 😒 to British industry ask yourself who have you killed by removing an ambulance from the roads …

Unprofessional I give 0 no emails and no contact working
details and
Cant send details of cheaper payments I have tryed 7 times strange company disgusting

BULLIES. This company have no compassion or humanity. It is impossible to speak to an actual human being when you try and contact them. …